Everything is great. Office staff and Dr Hill are professional and prompt. I highly recommend him.read more

I called 3+ weeks ago to set up an appointment. They never called me back. What a joke of a…read morepractice.

If you have a digestive issue, this is your place. Excellent care from Dr Hall and his entire…read moreteam! The place was clean and comfortable. From diagnosis to solution the care is top notch.

Good care but their business practices are crap. Overcharged. Pain in the ass to get them to…read morerefund the overcharge. Never sent a statement. Stay away unless you are dying.

Dr. Yepuri is excellent. He takes time to explain everything to you. The office staff are always…read morepleasant and courteous. If anyone wants a GI doctor that is personable and proffesional, he is the the best.

Dr. Yepuri was referred to me by my GP recently. My first visit was great - friendly doctor and…read morestaff. We took time to consider possibilities of my condition and scheduled my procedure for the next month. I'm so very pleased with Dr. Yepuri and his staff. His office is clean and runs efficiently. When I returned for my procedure; the staff at the facility was wonderful!!! Very friendly and great at their jobs! Dr. Yepuri was as pleasant and funny as before, so that helped relax me. I am very pleased with my experience and would totally recommend this doctor for anyone looking for a great gastrologist!!!

I have gotten the chance to know Dr. Nguyen and her professionalism as a Gastroenterologist over…read morethe past 6 or more years and applaud her care, concern, patience, and compassion for her patients. Her expertise in her field has helped me cope with the many ailments and concerns with my stomach, intestines, and colon as well as providing the needed medication to heal all my ailments, to include provided sound advice on maintaining my health with proper diets and types of food that would help benefit in my recoveries. In my personal and prior professional opinion, Dr. Nguyen is well versed in her profession and is a great access to all who seek her help and assistance.

So I was really unhappy with my moms previous gastro so I got referred here. The staff actually…read morelooked like they were happy to work there lol. All smiles an all. The staff was really professional, they made her process so easy and smooth. The manager emailed me my moms paperwork, I was able to easily print it and fill it out and it made our time at the doctors office a lot shorter. The staff was informative & kind. It was so helpful that the doctor and her staff spoke Vietnamese. We were able to community with ease. Dr. Nguyen explained everything to my mom, she made it easy to understand. We are lifetime patients for sure.

Dr Shea has done a colonoscopy on me before and he refused me as a patient a second time doing the…read moreexact same procedure and he would not tell me why i was refused! All I wanted was a colonoscopy! I don't want a Dr with communication issues anyway!

From the owner: Dr. Shea diagnoses and treats a wide variety of gastrointestinal conditions including reflux…read moredisease, hiatal hernia, liver diseases, Crohn's disease, ulcerative colitis, irritable bowel syndrome (IBS), colon cancer screening, pancreatic disease, celiac disease, and diverticulosis. He performs colonoscopies, upper endoscopies (EGD), feeding tube placements, 48-hour pH BRAVO testing, and esophageal and colonic dilations.

It's efficient, but they do pay attention to what you have to say. It's a good place. Tough…read moreprocedure sometimes..

I am a healthy 26 year old. I went in crying and scared. Because of my family history and google…read more(this is important), I thought I needed my gallbladder removed. Dr. Lyles was kind, asked questions and decided it could be in my stomach or throat instead of gallbladder. We scheduled the Endoscopy and the procedure went well. His nurse, Shannon, called me to let me know that I have gastritis and high reflux and began to hung up. I asked her what that meant for me..what my diet should look like..what lifestyles choices needed to change. She said she would MAIL me pamphlets. I asked if she could send the information by email instead and she agreed. The pamphlets I received had words covering the information and was hard to read. When I ask her for her and Dr. Lyle's professional opinion on what I should change or add in to my diet or lifestyle, she told me to google it. Long story short, I'm not happy with how I was treated like just another another number or paycheck. Nurse Shannon: Have some compassion. You see stuff like this all the time, but we don't. We never went to nursing school and we don't WANT to resort to google. We're scared because we never get sick or feel like this and we want to do everything we can to make it go away. Please remember why you got into nursing. Dr. Lyles: I wish you had asked me about my eating habits and daily routine. You would have seen that I was adding too much apple cider vinegar in my morning smoothies and that I was eating too many preservatives and enriched flour throughout the day which was causing my reflux and stomach ulcers. I wish you would have suggested eliminating certain foods in my diet first instead of scheduling the Endoscopy right away. I would have saved thousands of dollars. Please don't mistake my frustration. I know you're doing the best you can with the information you're given. But I won't come back to your office or call to speak to your nurse. I have fixed myself w/ diet, exercise & google which I should have done in the first place.

This is, without question, one of the most unprofessional and frustrating medical offices I have…read moreever encountered. The overwhelming impression is that their priority is maximizing billing rather than providing accurate, ethical patient care. Even the office setting--located in a converted old Wendy's building--reflects a lack of professionalism. I was referred by my primary care physician for a colonoscopy at a five-year interval due to my documented high risk for colon cancer, based on both a personal history of polyps and family history. This office has my medical records clearly indicating that I qualify for high-risk surveillance. Despite this, they are refusing to bill the procedure correctly. Instead of coding it as "high-risk surveillance," which my insurance has explicitly confirmed would be covered at 100%, they are insisting on labeling it as a "routine colonoscopy" and demanding $800 upfront. What is especially concerning is that they acknowledge my history of polyps, yet still refuse to use the correct billing classification. This is not a gray area--it is a clear misrepresentation of the medical necessity of the procedure. Attempts to resolve this have been met with complete dysfunction. I have been repeatedly bounced between the Billing and Scheduling departments, each refusing to take responsibility and directing me back to the other. At no point has anyone taken ownership of correcting what is clearly a billing and coding error. I have already confirmed with my insurance company that the procedure would be fully covered if billed correctly. The office's continued refusal to do so raises serious concerns about their billing practices and their commitment to ethical standards. At this point, this is no longer just an inconvenience--it is a failure to provide appropriate patient care and accurate billing. I would strongly caution others to verify coding and billing practices in advance before trusting this office with their care.

Do not waste your time or money coming here…read more I have been having extreme nausea and abdominal pain after eating, so I was so hopeful getting into a GI after other doctors suggested going. Long story short - I did not get any answers, it felt like anything I said was not heard or understood, and she just kept suggesting different medicines. I asked about endoscopies, etc. to see if they could identify and actual issue rather than just trying new medicine (since I had been doing that), and she said I would have to wait until June or July...keep in mind I have pain after EATING, so I kept saying that will not work. I had to ask the nurse practitioner to leave the room so I could collect my thoughts because of how unhelpful she was. Do NOT come here.

Great Doctor! The best!! I have had several procedures with Dr. Mills and have always felt…read morecompletely comfortable. The staff is amazing!

Hopefully Dr. Mills will read this. After many weeks of trying to recover, many calls to your…read morefinancial office, copay over payment I finally told the person on a Thursday that if I did not have the refund by the following Friday(8 days) that I would ask the Texas Medical board for assistance in collecting my money. Now I did get my money with their help. They said your response in essence "I did not ask for the return of my money". Either you or your staff has lied as some conversations became heated. I have no reason to believe I would have received my monies without the state's help. So my question is, who is keeping the overpaid monies? Who is stealing from the patients?

I used to like bws, but now I have to use centivo, we were told this is bws, but I can not login…read morethe app, or see a doctor. Bws has really gone down hill. I can't even talk to a real person.

So So glad I finally changed from colleyville to Southlake Family Medicine. The quality, care,…read moreprofessionalism and efficiency of everyone from doctors, PAs to front desk are like night and day. They are all in the Baylor System so I don't understand the wide disparity. Southlake finds a way to get you seen and followed up. Dr. Fonte and Shannon Holland are the best ever. The wait for well-woman exam is worth it so set those in advance!