I am a healthy 26 year old. I went in crying and scared. Because of my family history and google (this is important), I thought I needed my gallbladder removed. Dr. Lyles was kind, asked questions and decided it could be in my stomach or throat instead of gallbladder. We scheduled the Endoscopy and the procedure went well. His nurse, Shannon, called me to let me know that I have gastritis and high reflux and began to hung up. I asked her what that meant for me..what my diet should look like..what lifestyles choices needed to change. She said she would MAIL me pamphlets. I asked if she could send the information by email instead and she agreed. The pamphlets I received had words covering the information and was hard to read. When I ask her for her and Dr. Lyle's professional opinion on what I should change or add in to my diet or lifestyle, she told me to google it.
Long story short, I'm not happy with how I was treated like just another another number or paycheck.
Nurse Shannon: Have some compassion. You see stuff like this all the time, but we don't. We never went to nursing school and we don't WANT to resort to google. We're scared because we never get sick or feel like this and we want to do everything we can to make it go away. Please remember why you got into nursing.
Dr. Lyles: I wish you had asked me about my eating habits and daily routine. You would have seen that I was adding too much apple cider vinegar in my morning smoothies and that I was eating too many preservatives and enriched flour throughout the day which was causing my reflux and stomach ulcers. I wish you would have suggested eliminating certain foods in my diet first instead of scheduling the Endoscopy right away. I would have saved thousands of dollars. Please don't mistake my frustration. I know you're doing the best you can with the information you're given. But I won't come back to your office or call to speak to your nurse. I have fixed myself w/ diet, exercise & google which I should have done in the first place. read more
