Took Seamus, my older cat, in for his dental surgery. I was given great instructions and an…read moreaccurate cost estimate in advance. The surgery went well. The entire staff is very professional and thoughtful. I would recommend Pets First to all my friends.

Absolutely phenomenal…read more I found a senior stray cat, Popcorn, last year with some health problems -- I couldn't find a vet to take her on but Pets First moved everything to help her. She was 13/14 when I got her and we only had a year together. We were pretty frequent guests, and every single person we interacted with on staff was kind, knowledgable, and was enamored by the animals they worked with. My budget was limited and they were respectful of costs--they even waived the cost of some x-rays when they were concerned about her hip and knew I didn't have the means to cover the full workup. When it was time to say goodbye to Popcorn last week, the entire team at Pets First was so empathetic and compassionate. Popcorn was treated with so much love, and they gave me that same care as they helped me through the experience of letting her go. Thank you to the entire team at Pets First for making my cat's last year a great one. When I adopt another fur baby, I will be back.

They were very professional and courteous. A parking lot with reserved spaces, as close as you can…read moreget to the door, is adjacent to the building. I felt very comfortable bringing my pet here. In my visit, I had to wait a long time. But it was for very good cause as there was a very serious emergency. I appreciated the attention the vet gave to the customers and didn't mind at all. I hope that if our situation is ever that grave, wherever we might be, we'll receive the same compassionate care.

Super lovely people doing a great job in veterinary care. They've worked with three of my canines…read moreand we've had excellent experience throughout. People at front desk are always cheerful and helpful, too. I'll only go with vet care not owned by VCA or other huge conglomerates--this is Top priority for me, as I feel those folks are only interested in profits first and foremost.

We brought our puppy here after she decided a dryer sheet, paper towels, and who-knows-what else…read morewere acceptable snacks. Puppies are truly something else. I was extremely anxious and worried that whatever she ingested could seriously harm her. From the moment we arrived, the team was more than supportive. They saw her immediately, reassured us, and after scans confirmed she'd be okay, walked us through everything calmly and clearly. The staff was warm, welcoming, and genuinely cared. They even fell in love with her, which helped ease my nerves. What truly set them apart was the post-visit care. During recovery, being able to email back and forth with the doctor including sending photos of anything questionable was a game changer. Responses were quick, thoughtful, and reassuring. We have a regular day-to-day vet, but this is now officially our puppy's ER/Urgent Care.

Been taking my English bulldog here, we mainly see Dr. Tryba and have always had good experiences…read more My dog has many issues and I appreciate Dr. Tryba being very thorough, double checking everything, and diligent with working with his other specialty vets to ensure he's getting proper care. I feel like she genuinely takes the time to get to know her clients and really cares. All the assistants and vet techs are incredibly sweet too!

They took the best care of my cat Minnie. She actually enjoys being in the office and everyone is…read moreso sweet. Finding out she was diabetic was hard, but they put together an effective plan and I swear I have a different cat. Her quality of life, demeanor, and happiness has improved tenfold. Thanks guys! Also if you don't have pet insurance, I highly recommend getting that, BEFORE conditions and issues arise. It will save you.

They always help me when something's wrong with my dog. They get back to me ASAP…read more They're so personable and caring I would recommend everybody to go there all the veterinarians are wonderful

I've been bringing my pets here for years probably at least 10 at this point and have continued…read moremaking the 45-minute drive because I trusted them. I understand that prices have gone up everywhere over the past few years, but the increases here feel significant. I recently found a 2021 receipt showing the exam fee was $65 and it's now $88. Nail trims are now an additional $19, which used to be included at some point, and my recent visit for an exam and routine vaccines totaled $300. Unfortunately, it's just no longer affordable for us, so we'll be looking elsewhere.

Dr. Cohen is a very good veterinarian. I live far in the suburbs, so I always took my dog Beatriz…read moreto another vet that was local to me. But when Beatriz needed a surgery, after a big $$$ estimate from our local vet, someone recommended WPV. I took Beatriz there. Dr. Cohen did her surgery very well, and he charged me much less then the local vet estimated. After his surgery, Beatriz had five more years with us.

My cat recently had an Echo for a heart murmur . They were excellent and all my pets go to them . I…read morelove the Front Desk staff and the Drs ( my fav is Dr Alvarez) !!

We used to be big fans of Family Pet while they were still locally owned and operated, as well as…read morewhen Dr. Ken Goldrick was around, but once they sold to Thrive (a private equity owned company), everything went downhill. I no longer trusted them with my pet's care for a variety of reasons and we've since moved on. One of them being that some staff members don't seem to have much expertise or knowledge. When we brought in our cat when she had been ingesting some flakes of chipped paint in our old apartment, the tech insisted an x-ray, which seemed rather overboard (and very costly) to us. We were also told she needed tooth extractions, meanwhile we took her for said procedure at our new vet and she didn't end up needing this at all.

DO NOT GO. We have been going to good vets for 2 years. After Dr.Beauchamp left we really only…read morecontinued to go because of convenience and it's a huge regret. My dog was neutered 1 week ago. Since then he has had complication after complication. 1st a bad reaction to a prescribed medication causing him to diarrhea blood for days- when we went in to address his diarrhea and dehydration there was an attempt to sell me on a fecal test for Giardia when this was CLEARLY a reaction to the medication. Then the Dr "FORGOT" to give him fluids for dehydration and sold me 3 cans of food to take home to help him. Luckily, I looked into the ingredients of the food further and realized that it contained chicken which he is allergic to. No comment at this appointment on the state of his incision. 2- Luckily because I am a nurse myself I continuously assessed his incision site and noticed that there was a severe hematoma starting to look black. I immediately called the vet to let them know that the tissue was beginning to look necrotic and he was an increased pain. They requested a photo- I sent the photo for an opinion and they NEVER RESPONDED.. 3-We went to the emergency vet they said that the incision looked extremely abnormal and that we should follow up with our vet bc he will likely need a second surgery. 4- We go back to the vet because I followed up 2 DAYS after the picture was sent and Dr asks if I WOULD LIKE TO SEE A QUOTE FOR A LASER to try to bring back life to the dying tissue. Due to my pushback, they did the laser for free. I still walked out paying $85 for more pain medication because it is now required since he's having ongoing pain due to this complication. The doctor then stated that if the tissue does not get better, he will definitely need another surgery which I am sure they are thrilled to charge me for. Not only is this place an extreme money grab, half of the staff is rude and the bedside manner is CRAZY. I brought my dog in because he was clearly in pain and one of the vet techs was grabbing his cheeks, smooshing his face around aggressively saying how cute he is when he's VISIBLY uncomfortable. I'M SO THANKFUL THAT WE DECIDED TO GO WITH A RECOMMENDATION FOR HIS NOSE AND PALATE SURGERY BECAUSE I'M CONFIDENT THAT IF WE HAD SEEN A RANDOM SURGEON AT THIS LOCATION , WE WOULD'VE HAD WAY WORSE COMPLICATIONS OR ACCORDING TO OTHER REVIEWS MAY HAVE LOST OUR DOG. Save your money and go somewhere that isn't private equity and actually cares about their patients not just $$$$$!

They Watched Me Cry, Knew I Was Struggling, and Still Tried to Trap Me…read more​Rating: 1/5 Stars ​Review: I am a 60-year-old woman and a lifelong animal lover who has spent my life rescuing and caring for cats. I recently worked incredibly hard to rebuild my life and my credit, finally qualifying for a $1,000 CareCredit card to ensure my cats, Red and Ollie, had the medical care they deserved. I came to GoodVets Polaris because I was completely fooled by their advertisements of being "affordable," "transparent," and "budget-friendly." ​I feel utterly humiliated, belittled, and financially violated. ​I was honest and vulnerable with the staff from the moment I walked in. I told them at least four times that I was struggling financially. I actually started crying in the office because I was so devastated to learn my cat, Red, has stomatitis; I felt like such a failure for not getting him in sooner because of his pain. Instead of showing an ounce of empathy or offering a referral to a low-cost clinic, they handed me a $300 bill for two shots and an exam. A single rabies vaccine was $84--a 500% markup over the $15-$20 charged by actual community vets in Columbus. ​The true cruelty, however, was the "treatment plan" they handed a sobbing woman: $2,735.51 for Red's dental surgery. ​I balled my eyes out all the way home, apologizing to Red and promising him I would do anything in my power to find the money so he wouldn't suffer. I felt defeated and hopeless. It wasn't until I got home and did my own research that I found the truth: The Columbus Humane Essential Care Center provides this exact surgery for a flat rate of $300. ​If they were actually "Good Vets," they would have seen a woman in tears and said, "We are a boutique clinic and might be outside your budget, but please call the Humane Society." Instead, they stayed silent and tried to drain every penny of the credit line I worked so hard to earn. They don't care about the animals, and they certainly don't care about the people. They are a predatory corporate machine. Shame on you for watching me cry and choosing a 500% markup over a simple referral.

Online appts are not accurate. Made an appt online for a sick visit- moved my schedule around for…read moreit. Got a call the next day that there was an online error and they could not accommodate me. the lady was nice but not helpful. I asked, since this was an error on their end, could they accommodate me- they said no. I work in healthcare and if we make an error in scheduling, we do everything we can to get that pt seen since we know what families do to have time to come in. She only referred me to an ER they work with- not urgent cares. I asked if the cost is different, she said she didn't know, which, she should have some sense of , if you are referring me there. She was the manager as well- which makes me think she does know that. Wondering if there is some shady referrals happening to the ED they collaborate with.

We switched from Banfield to Metropolitan trying to have something more personal and less…read moretransactional with our cat. It started well but last visit was terrible and our cat suffered unnecessarily. We once again switched to try elsewhere and not only our cat was not stressed at all but we realized that during all this time we were being charged excessively - which I don't mind when the service is great. So it is a hit or miss.....

I can't say enough great things about this Vet! Dr. LaFave and staff are incredible. I had to put…read moremy sweet boy of 14 years away and received so much understanding and support! It was very hard for me, I sent my family and we were all grateful for their kindness. And I received a card in the mail and all of the staff signed. It really touched my heart.

We took our cat here for his annual checkup since we're new to the neighborhood and couldn't have…read morehad a better experience! The staff was incredibly gentle with our chunker and very friendly and informative about everything they were doing. Prices are also very reasonable for a vet in the city. Thank you for taking such great care of Deuce!

I'm giving 5 stars for the doctor, front desk lady must be however his jealous gf, she won't let…read morepeople book an apt. Tells you straightforwardly without even checking, nothing open for 6 weeks, it's like a getting a cold shower. Love dr Silverman though 100%

I had a poor experience here because I went in with my new rescue dog for a general checkup and…read morewhen I mentioned her itchy skin in areas they changed it to an illness visit which is more expensive. They then checked her anal glands which was an extra $130 without informing me prior. Then they recommended a shot for her itchy skin for $150 and cleansing wipes for $30 which I said no to. It was all done with little to no information given without me prying answers to questions out of them. As a new dog owner I'm not sure what to ask and not sure how to navigate caring for a dog and they not only didn't help they felt deceptive. The experience with booking and follow up is very good. Nice that you can book online, they text ample reminders, follow up to ask how the service was, and when I spoke to a manager about my poor experience he handled it very well. It was just the experience at the actual facility that was the problem. The tech that came in before the vet was awkward and quiet and had no answers to anything. The vet was arrogant and deceptive.