Ear wax removal. What a great experience with Dr. Pettit after suffering through my previous visit…read morewith another Monterey ENT! Dr. Pettit is a shining example of what/ how a Doctor should be!!! All the qualities and characteristics of true greatness are there for patients to enjoy and heal in the process! It is so heartwarming to know that Doctors like wonderful Dr. Robert Pettit still exist and practice in today's America!!! His nurses are excellent and friendly, too! Thank you!

Dr. Pettit is an outstanding ENT. I trust his skill and clinical expertise totally. His depth of…read moreknowledge and experience have provided healing for me personally where others have failed.

When we moved to the Monterey Bay, a huge concern was finding the best Otolaryngology doctor. We…read moredid just that when I was referred to Dr. Joel Jacobson. I have ongoing challenges with my sinuses which include several surgeries in the 80's. When we arrived at this very well run office I was greeted immediately and assisted to complete the necessary history and insurance information. Dr Jacobson was warm, friendly and professional from the first moment we met with him. He took my involved history and addressed my medical situation with skill and concern for my comfort. Because of the complicated sinus problems we knew surgery was likely going to be advised. A revision to the 1980's approach was critical to my being able to breathe and smell and function without ongoing infection, headaches and malaise. All treatment approaches were detailed and questions answered with thoroughness and patience. We chose to have the surgery asap and all arrangements were expedited. The operation was skillfully completed and recovery was smooth as expected. Dr Jacobson is my new best "go to" sinus doctor. Luckily, I have not needed him as I am able to breathe and sleep and not be ill with sinus infections!! I highly recommend Dr Joel Jacobson for the care of your sinus health. He really does care about his patients and is devoted to his profession. Do not put it off...you will feel and breathe so much better!!!

If I could give zero stars, I would. The staff is…read moreconsistently rude, the doctors always seem rushed, and appointments rarely start on time. During my visit I asked to speak with the office manager. I could clearly hear her behind the half wall whispering to the staff to tell me she was "unavailable" while she continued chatting and laughing with employees. It was incredibly unprofessional. What was even more concerning was being able to hear staff openly discussing patients and complaining about their jobs from the front desk. Patient privacy and professionalism should be taken much more seriously. Overall the atmosphere felt disorganized, disrespectful, and unwelcoming. I would not recommend this office.

I saw Dr Vetter --grateful to get in on the same day i was referred, because of an urgent traumatic…read moreinjury to my jaw. He assessed the damage in a way that felt skillful and i left with a clear plan for healing. Also appreciate that their office takes Medicare -- in Santa Cruz County no doctors with this specialty do (for the kind of evaluation i needed). His humor is quirky, but in a way i can appreciate. :o) indeed the office was super busy (three doctors in office treating patients) but staff was professional. We asked for a copy of the notes for the visit. Maybe they'll be filled out more later, because notes were minimal with some minor inaccuracies.

I was a new patient with a 3:30 appointment that I arrived on time for. By 5:00 I gave up waiting…read moreand left. I had to be somewhere else and thought for sure I would have been done by then. I have never experienced a wait that long. I never saw the doctor, so can't comment on how he is as a doctor, but the wait was just too long with not one time being told they were running late or anything. Kinda like it was normal.

Dr Faler was my disabled son's doctor for 15 years. He had a heart of gold and was the best your…read moredoctor ever. We just learned he passed away. It will be very difficult to replace him. Thank you Dr. Falore for all your care, love and concern over the years.

My husband needed an otolaryngologist while we were here on vacation. We got an appointment right…read moreaway, and Dr. Falor was professional, careful, and kind. His experience showed. We would gladly see him again.

Dr. Hinton and her staff are the absolute best. Their detail to customer service and individual…read morecare and the attention they give to each and every patient​ deserves recognition. I am grateful that I am in their care.

Unfortunately, this office does not provide tools/equipment for Cochlear Implant patient. Bummer!read more

Dr Pettit is an excellent and talented doctor with an outstanding bedside manner. He and his staff…read moreare some of the best.

Dr. Pettit is the best doctor I have had the experience with. He took the time to listen, to answer…read moreall my questions and to provide clear explanation. Very patient and nice personality. The main thing he was able to fix my problem which was not an easy thing to do. Nice and welcoming stuff and office. It was a great experience even though I hate going to doctors.

Dr. Luk is a hidden gem. She is a professional, knowledgeable ENT doctor with warm heart. I don't…read moreknow why we could get an appointment within a month without referral. My son was struggling with long lasting cough, and went through sinusitis treatment with other ENT. When we asked Dr.Luk for a second opinion, she suggested that asthma and allergies could be the cause. Her guess was proved correct later by an allergist who diagnosed my son with both symptoms. My son liked Dr.Luk because she talked with him as if she was his caring big sister. I strongly recommend Dr. Luk.

Took my kiddo for first ear cleaning at 10 yrs old. My kiddo is special needs. The other reason we…read morewent is because we need a new, good ENT. Dr Luk did awesome job of greeting my nonverbal child. Took time to do thorough exam and setting the general path forward on getting her ears well. Also discussed sinus infections. She suggested Navage, has been awesome to clean her sinuses. Good experience.

I had a very positive experience last week with Josie and Dr. Goodwein - both very professional and…read moretook great care of me.

After my last visit, I was a little bit reticent to come to this office, but I am glad I came back…read morefor a visit. This time they were very quick and efficient and I was out in a timely manner. I felt like I experienced a high quality of care, I was able to see the nurse practitioner for my throat issue right away. I am very impressed by the turnaround in the office from the last time I visited. Thank you to the staff for making me feel like I was seen. The office was clean and well run. Thanks again

Dr.Trapp is not de-sensitized to patients' troubles so he is genuanly caring and kind. He is…read moreknowledgeble, highly professional, ethical and respectful. He listens, explains and answers questions. He is a good person and a good MD.

I've been blown away by the service of Dr. Terry and staff! He is knowledgeable, gives you so much…read moretime and attention at your appointments, really hears you and (bonus) was great and patient with my kids! His office staff is fantastic, easy to make appointments, caring and kind. I'm so happy to have him seeing my entire family!

They say they work on walk in base but whenever you walk in they reject accepting then I made an…read moreappointment and when I came to the appointment which was early in the morning at 8 which means I was supposed to be the first it turned out that they have 2 patients before me because they walked in earlier. Double standards as usual.