When we moved to the Monterey Bay, a huge concern was finding the best Otolaryngology doctor. We…read moredid just that when I was referred to Dr. Joel Jacobson. I have ongoing challenges with my sinuses which include several surgeries in the 80's. When we arrived at this very well run office I was greeted immediately and assisted to complete the necessary history and insurance information. Dr Jacobson was warm, friendly and professional from the first moment we met with him. He took my involved history and addressed my medical situation with skill and concern for my comfort. Because of the complicated sinus problems we knew surgery was likely going to be advised. A revision to the 1980's approach was critical to my being able to breathe and smell and function without ongoing infection, headaches and malaise. All treatment approaches were detailed and questions answered with thoroughness and patience. We chose to have the surgery asap and all arrangements were expedited. The operation was skillfully completed and recovery was smooth as expected. Dr Jacobson is my new best "go to" sinus doctor. Luckily, I have not needed him as I am able to breathe and sleep and not be ill with sinus infections!! I highly recommend Dr Joel Jacobson for the care of your sinus health. He really does care about his patients and is devoted to his profession. Do not put it off...you will feel and breathe so much better!!!

As for Dr Jacobsen he is a stellar doctor, however reaching their office is atrocious. You go to a…read morevoice mail, and I have NEVER received a call back. I have tried different extensions to reach a live person and have NEVER been able too. They need to employ staff to man their phones as part of their customer service. If you can't reach your doctor, it absolutely effects your patient care.

Office staff nice. The doctors are good. However, wait time is 45 minutes easily. One negative the…read morewaiting room is warm. I sit down the hall where it's has fresh air.

I saw Dr Vetter --grateful to get in on the same day i was referred, because of an urgent traumatic…read moreinjury to my jaw. He assessed the damage in a way that felt skillful and i left with a clear plan for healing. Also appreciate that their office takes Medicare -- in Santa Cruz County no doctors with this specialty do (for the kind of evaluation i needed). His humor is quirky, but in a way i can appreciate. :o) indeed the office was super busy (three doctors in office treating patients) but staff was professional. We asked for a copy of the notes for the visit. Maybe they'll be filled out more later, because notes were minimal with some minor inaccuracies.

Dr Faler was my disabled son's doctor for 15 years. He had a heart of gold and was the best your…read moredoctor ever. We just learned he passed away. It will be very difficult to replace him. Thank you Dr. Falore for all your care, love and concern over the years.

My husband needed an otolaryngologist while we were here on vacation. We got an appointment right…read moreaway, and Dr. Falor was professional, careful, and kind. His experience showed. We would gladly see him again.

Great service. Team is professional always available to assist with questions or maintenance of…read morehearing aids

Dr. Hinton and her staff are the absolute best. Their detail to customer service and individual…read morecare and the attention they give to each and every patient​ deserves recognition. I am grateful that I am in their care.

I don't usually write reviews, but Dr. Pettit absolutely deserves one. I had a large piece of…read moreimpacted earwax that had been stuck for about eight months, and it had noticeably affected my hearing. I finally decided to get it taken care of, and I'm so glad I found Dr. Pettit. From the moment I walked in, I had a great experience. The front office staff was so friendly and welcoming that I immediately felt comfortable. Dr. Pettit was just as wonderful. He was genuinely kind, professional, and immediately put me at ease. The entire procedure was quick and completely painless, which was a huge relief. He was able to remove the blockage, and the difference was instant--I could hear clearly again for the first time in months. Dr. Pettit is not only incredibly skilled, but he also has an exceptional bedside manner that made the whole experience much less stressful than I expected. It's easy to see why he's so highly regarded. If you're looking for an ENT in the Monterey area, I can't recommend him enough. Thank you, Dr. Pettit, for taking such great care of me!

hi dianne mills here , he kind manor and knowledge of ent is so special and you feel truley heard…read more i lost my voice in nov 2025 and we are working on me getting my voice back dianne mills

Dr. Luk was professional, quick exam and gave an excellent summary of the issue with my ear and…read moredetailed guidance on simple remedies. Apparently my ears were super dry resulting in occasional ear ache and itchiness!!

Dr. Luk is a hidden gem. She is a professional, knowledgeable ENT doctor with warm heart. I don't…read moreknow why we could get an appointment within a month without referral. My son was struggling with long lasting cough, and went through sinusitis treatment with other ENT. When we asked Dr.Luk for a second opinion, she suggested that asthma and allergies could be the cause. Her guess was proved correct later by an allergist who diagnosed my son with both symptoms. My son liked Dr.Luk because she talked with him as if she was his caring big sister. I strongly recommend Dr. Luk.

Absolutely terrible! The last 3 times I have gone the waits are outrageous! Today I have been…read morewaiting for 3 hours (I came at opening) just to finally get called back and be left in the room!! (I have times from text messages of when I checked in so no this isn't a overreaction) the last time I came I waited for at least in hour in the waiting room and again in the room in the back!! I will never return!! The front desk staff are also giving looks of judgement to every pt who walks through the door. Do better!

I have been here before but this time was a diaster. I made an appointment at 11:45 and was finally…read moreseen at 5 pm. The doctor then told me l couldn't have the medication l needed so l told her anything but one specific medication. I also asked for pain patches and was told l could get them. Today at the pharmacy l was given the one medication l told her l couldn't take and nothing else had been sent through. Total incompetence.

Dr.Trapp is not de-sensitized to patients' troubles so he is genuanly caring and kind. He is…read moreknowledgeble, highly professional, ethical and respectful. He listens, explains and answers questions. He is a good person and a good MD.

Dr. Terry Franklin and his Team are incredibly knowledgeable, compassionate, and professional. I…read moretrust Dr. Franklin's recommendations and deeply respect his commitment to my health and wellness. I'm so very grateful to him and for him! At age 62, I feel so physically and mentally vibrant!

I've been blown away by the service of Dr. Terry and staff! He is knowledgeable, gives you so much…read moretime and attention at your appointments, really hears you and (bonus) was great and patient with my kids! His office staff is fantastic, easy to make appointments, caring and kind. I'm so happy to have him seeing my entire family!