Formal Complaint for Unlawful Business Practices and Endangerment + ZERO response over months…read more The typical cost to replace a sump pump in Maine is $524, but it can vary between $308 and $749. The Company charged over the highest cost on the spectrum and never completed the job. Augusta Natural Gas, "The Company," used multiple dubious business practices by charging to replace a simple sump pump for MORE THAN THE HIGHEST PRICE IN THE STATE, while: 1. Neglecting to first notify the Client, or get authorization from the Client, for the unconventional and egregious hidden fees including: A) Issuing a secretive debit card use penalty for paying the (unfinished) job in full using a debit card. B) Fuel charges. By a local fuel company. To travel 10 minutes. Amounting to $1/minute. 2. Leaving the job undone; rendering the pump useless without having been put into a standard level in the ground, for the pump to work at all: without communicating that the Company's plan has been to try charging the same Client as though the completion of the job is another separate job. This is an unlawful and unacceptable attempt at stealing yet more money from Client. 3. Using extremely cheaply-built parts, kits of which the exact parts that are found at retail box stores and online for far less, and which kits were separated by the company and then charged the parts individually at inflated prices. There is a clear pattern of deception here across the board. Company's worker also left behind the trashed parts that they were here to replace and did nothing to properly clean behind themselves before leaving the job site. 4. For more than 2 months, this Client has left emails and called multiple times only to be lied to directly by the receptionist. Each time she guarantees verbally that "Todd is out of the office..." but that he will call back. No callback has happened for months now; while this Client has lost yet more money from all of the billable time taken from MY business - to get someone here to finalize the job -what should be a simple matter. 5. Severe damage can happen any day to this house and inhabitants if this Company continues to refuse to simply do the right thing and finish the FAR-OVERPRICED job and put the pump into the ground. Otherwise, it's completely useless. 6. False advertising, another serious offense, appears on the front page of the company's website, misleadingly claiming they "provide exceptional service to our clients needs based upon their individualized situations and needs." The evidence above proves the exact opposite is true. 7. This Client and family has been put in harm's way due to blatant greed and negligence by the Company, Augusta Natural Gas. This final request has been emailed on 9.25.24. No reply as of 10.18.24. FORWARD THIS TO ALL Entities which protect consumers from sloppy, predatory, lazy, dangerous business practices like these.

Great experience with Miles and his team. Installed a new boiler, heat pump, and baseboards. Great…read moreprice, quality of work, and customer service. Highly recommended.

Laurie was so amazingly professional. Her follow through before installation, during and after has…read morebeen incredible. Pricing was great. The quote she gave us was for what we needed. Not what she wanted to sell- which in today's world means a lot. Our water was very bad, but, after Laurie and her crew installed the new system, is 1000% better. No more hauling big bottles of water. Plus she installed a new water pressure tank and hot water tank. She was also on site for the installation. Anyone who books Laurie and her crew will be very pleased. Financially and personally. I highly recommend Laurie and her crew.

Merle was able to do all the electrical work we've been meaning to get done - I'd recommend DeBlois…read moreto anyone and will continue to call on them for all our electrical needs!

Moved to Maine from out-of-state 3rd wk of Jan cuz I was so excited to finally live here. It was…read more-17 for about 4 days & no power... Decided right then & there to get generators installed so I could enjoy winters 4 a change. Nick set things up almost 3 yrs ago & I've had ZERO problems since. I don't even need 2 think about power going out. They turn on & off to check themselves once a month. Only one tuneup needed per year. Reminds me of the old commercial "Peace of mind. Priceless!"

Made appt quick Same day…read moreFixed it quickly 15 minutes Was very reasonable Very happy with service

Mary returned our call for a leaking water heater within 12 hours, which is a miracle these days…read more They searched and found a 30 gallon tank that fit my small space and fit me into their calendar within 2 days. Mary and Bruce were fast and professional and very helpful regarding instructions on winterizing the new tank. I highly recommend this company.

Beware of this company. Very unprofessional. We have them so many chances. They were supposed to…read morefix a leak and shower that did not have hot water. They fixed it but the shower knob did not stay put. It turn 360 degree every time when we turn in the water. They scam people. Promise stuff on the text but never come on the day they said. I got out of work or not go to work to wait for him and still nothing. I left messages and they never return the call. We paid for a service and they do not fulfill it. My niece wanted to file with bbb. She research this company and he had his license suspended. I was like what ? She showed me. The company is shady. They also come into our house with dirty feet and not cover over their shoes. We don't like that. They need to respect people's house. We ended up looking into someone else who was more Professional and nicer. Plus we did file with the bbb.

Sean was called in for a multi task job. He responded first to my YELP shout out for bids and very…read morepromptly responded to all follow ups. He called me and asked if he could arrive early and arrived promptly. He explained everything in detail and when he went to the store he promptly returned. He worked very hard while he was on site and diligently worked through a number of problems.

Generally good and reliable. Had some hiccups over the years but we're handled by the management…read moreonce brought to their attention.

Everything and everyone is first rate. Truly the best company to work with. From the service…read moredepartment to the delivery all is great.

Russ has been helping our midcoast home to stay warm for 2 years now, managing everything from a…read moreRinnai hot water heater install, to old Heatmaker boiler repairs, to a new Ideal Exalt boiler installation. He's the best! Thanks, Russ.

I contacted Heet-Miser to do an inspection/cleaning on a furnace that hadn't been serviced in many…read moreyears. Russ was very knowledgeable and thorough, but didn't charge me for things I didn't need. He spent several hours inspecting the entire heating system, while explaining what he was doing and answered all my questions. I found him to be competent, personable and honest. Excellent experience!

Although I chose not to move forward with the job. (More money than I expected due to the issues at…read morehand. However both men that came to the house were on time, professional and courteous. Heritage appears to be a class outfit

My water heater needed replacing. My last one was old and the showers wouldn't stay hot very long…read more I went to Home Depot who contracted them to install it. They contacted me right away. They were very professional and friendly. The quote was a little on the pricy side but they explained what was needed to bring my place to code and how the last plumber cut corners. They did an amazing job with the add ons and it worked great. I noticed a discrepancy in my bill and they fixed it right away which shaved off $300. No arguments. I recently received a follow up call from my city inspector. I didn't realize Maine law requires inspection of heater installations. Last plumber neglected to do this. The guy who came over to inspect the heater said it was premium work and explained that the next replacement should be a quicker install and less expensive because it was done correctly. My water has never been this hot. I would use them again.