I had a $750 rebate sent to me by Ford. I had to order the car I wanted. When picking up car I questioned both the salesman and finance person to make sure the rebate would be honored and both said no problem. Well needless to say Ford Motor Co did not honor the rebate and Dave Sinclair Ford did nothing to rectify the issue. What's their motto "If it's not right we'll make it right free". Ha!! Apparently if it does not cost them. I plan on buying a new pickup, won't be a Ford and won't be from a Dave Sinclair Dealership. read more

The worst dealership and customer service that I've ever seen! I was purchasing a 2011 ford f150 limited and I called my salesman (terry weir) several times to see if the truck was available and he said "yep still here with your name on it do u want to take a test drive". I said yes and to get my financing ready to purchase the limited. I gave all my information to terry and he said he walked it back to the finance manger to get me approved for the truck. I told terry I would be arriving at 5:30 on 04/25/2012 at the dealership to pick up my new truck. I arrived at the dealership and asked for terry and they paged him to the building. I stood outside and watched a salesman driving towards me on a golf cart. The salesman stopped at a white ford truck that looked similar to a limited and wrote down the stock number. He then got on his golf cart and drive towards the building. He got off his golf cart and walk by me and told me to wait he had to talk to the manger. At this point I figured something had gone wrong and that they sold the truck prior to my arrival. The manger walked out and terry and said nope the truck gone and was delivered last night. I asked the manger if he was sure and he said yep. The manger then tried to offer me another vehicle at which I was not interested in. The facts are that I called several times to confirmed my truck was still on the lot. I wasted my valuable time and gas money to go up there and purchase that truck. I would advised family and friends do not buy anything from Dave Sinclair ford dealership. I believe that his dad said if it not right we will make it right. I believe this was not the case today. It has been a sad event at Dave Sinclair ford today. Respectfully submitted Valuable customer read more

I would highly recommend taking your vehicle to Dave Sinclair. I had my transit connect in twice now and both times I was please with results. Dan was the man that waited on me . He made every thing so easy for me as I am handicap . Thank you to the mechanics also. They figure out what exactly was wrong with it . read more

We loved working with Kevin Detwiler! Seriously such a breath of fresh air after dealing with sleezy car salesmen all over Saint Louis. So nice to not be heckled. Thanks for a great experience, Kevin! My husband LOVES his new car!! read more

Horrible dealership!! They do NOT return phone calls after making offer on a vehicle advertised on their website. Even after calling and speaking with a salesperson (Marie Hulsey), she did not return call after making an offer. She said she would call back in 1 hour! Never called! Stay AWAY from this place! HORRIBLE! read more

I brought my 2005 crown vic. in 2006..and always have gotten great service..

Just bought a new Ford Fusion from Kevin S @ Dave Sinclair. He was very attentive, spent as much time with us as we needed, and got us a fair price for the car. We had an all-around great experience and will recommend him to anyone looking to buy a car. read more

I love this dealership! I have purchased a couple of cars from them, and recently, I accompanied a friend of mine, who also purchased a car from them. The salesmen are fantastic and very accommodating. I never have felt pressured during my transactions with them. I would highly recommend this dealership. They literally stand behind the deals they make and will accommodate you if something is not right. I also really enjoy working with one of the salesmen, Kevin Sherlock, who is wonderful with customer satisfaction! read more

We have been buying our cars/trucks from Dave Sinclair since 1980. Our family even come from out of state to buy their cars from Dave Sinclair. They know they will get the best deal & quality service. We are treated like family. read more

I purchased a Ford Focus at Dave Sinclair Ford and I have to say that everyone there was an example of excellent customer service. Greg Brown was great; he explained everything to me and made sure the choice I was making was the right one for me, not for their bottom line. Everything went exceptionally smoothly. I would not hesitate to purchase another vehicle there. read more

Great customer service and my car was ready before they said it would be ready!!

I've used a lot of dealerships in the past, and Dave Sinclair is hands down the very best. From friendly reminders to coupons to excellent-fast-efficient service, DS definitely earns the 5 stars. They're even excellent on the techy stuff, with experts always a phone call away. Plus - they have a good product! read more

Get car serviced here all the time and never have an issue. They are good about letting me know cost of repairs before work is completed. Also, the vehicle history alerts are good to help budget for repairs. read more

I just had my Escape in for an oil change, filter change and 60,000 mile check and service. Since I live close I was given a ride home and back while the service was being performed. It all went smoothly. Many thanks. read more

Maybe 6 cars over the years now. Great experience, but I would still buy a car somewhere else if they another dealer did better. Last purchase was from Denny Williard. Really good dude. No pressure. No waiting for the manager. I don't get the bad reviews. I research a ton before I buy. Keep up the fine customer service. (btw: What does John Sinclair fly?) read more

I brought an Ford Escape Titanium, from Dave Sinclair Ford-The Services Was Amazing, Mike Havicon, Was My Sales Associate and Darrelle William-Was My Financial Services Representative-They Were My Angels Sent From God-The Experience Was Relaxing, Friendly, None Pressuring Like Some Car Salesmen!!!! I Truly Enjoying My Escape, The Ride Is Smooth, It Has All The Amenities , So Happy With My Decision, I Will Always Buy American Cars From Now On!!!!! The Price Is RiGhTTT, The Other Staff Was Extremely Friendly Too!!!! If You Want Professional Services, Affordable New Cars, Excellent Interest Rates , Relaxing Atmosphere, and Trust Worthy, Please, Please, Visit Dave Sinclair Ford-Ask For The Names , I, Mention In My Reviews Above-Thankssss Again , Dave Sinclair Ford read more

I cannot say enough good things about Dave Sinclair Ford! We had an exceptional experience purchasing a new F150 truck and Tom Dewitler was amazing to work with. He goes above and beyond for his customers and everyone treated us like family. We went to pretty much every dealership in St. Louis and St. Charles and it was a relief walking into Dave Sinclair Ford. We will be customers for life! read more

Just had service done and Dave Sinclair Ford was very easy to work with. Called in, set service appointment, showed up on time and they got all the work done to perfection and even gave me a brand new explorer to drive while they repaired it. Look forward to posting again as I have ordered a new 2017 truck from them and will be picking up soon. Fast and friendly, they've earned my business. read more

On December 5th I finally decided to give into buying a newer car. I went to a few dealerships on this day and decided to stop by Dave Sinclair Ford, because of Jon Werner. There was one car on their lot I decided to test drive and didn't realize I picked a high performance vehicle. I got in the car and knew almost immediately that it was the car for me. I ended up purchasing the car and got an excellent deal on it, after all the discounts he gave me, and I got more than double what I thought I was going to get for my trade in!! Mike Beck in financing got me a great rate on my loan and goes above and beyond, because he found another person I know a better deal on their loan even after they brought their own financing in. I HIGHLY recommend purchasing a car from this Dave Sinclair. If you find a vehicle you like from the Buick GMC Dave Sinclair purchase it from Dave Sinclair Ford, because Dave Sinclair Buick GMC is a JOKE!! Remember to ask for Jon Werner!! read more

We have always bought our cars from Dave Sinclair Ford. Well, since the father died, the business appears to be going downhill. We were never notified about our service repairs, had to do all the calling ourselves, and were told numerous times when our car would be finished, but it never was. And this was not the first incident of incompetency we have experienced with them. Tried to give them another chance but to no avail. So disappointed. We will be trying other repair shops. read more

We purchased our Ford Edge from Dave Sinclair a couple years ago. We took it to them today to have a recall issue taken care of. We were also having an issue with our backup sensors. I asked the Service Advisor to let me know how much it would be to have the backup sensor fixed. The Service Advisor called me a few hours later to inform me that it would cost $650 to replace the sensor, which seemed high to me so I told him not to do the work. When I went to pick the car up, the cashier told me it was going to be $140. I let her know that it was a recall issue and there shouldn't be a charge. She proceeded to tell me that the charge was for them inspecting the backup sensor. It doesn't take a mechanic to know what the issue was, the car tells you. In addition, I was NEVER informed that I would be charged just to get a price to fix an obvious issue, let alone charge $140 to do it. I only asked the Service Advisor to let me know what the cost was. I told the cashier that I wanted to speak to a manager. Dave Sinclair III was who I spoke with. I told him that I didn't think the charge was fair and that I was never informed that I would be charged so much. He responded, "Those are Union mechanics out there. They won't do anything they're told for free." I asked him if they made $140 an hour and he responded, "Probably!" We went back and forth some more. He offered to cut the cost in half. Again, I asked why I should pay even $70 for a test they run at Autozone for free? He then told me he was done talking to me, walked away, and ordered the cashier to not give me my car back unless I paid the $70. Not only did he not want to make it right, he made the poor cashier do his dirty work and withhold the car from me. I had no other choice but to pay the $70. He could've made it right and not charged me, but instead he chose to blame it on the mechanic being "union" and what they made an hour. Dave Sinclair III inherited a recognizable name, but not the values that his grandfather was famous for. His family has gotten rich off of the hard work these mechanics do for their customers. For Dave Sinclair III to try to blame an outrageous charge on what a mechanic makes is cowardly. I guess I shouldn't be surprised that a person who values his hardworking employees so little, treats his customers poorly, too. How entitled can you be? "If it's not right, we'll make it right" is long gone... read more

Went in today to test drive a mustang, our sales guy Michael Bibas insisted on riding with us. The back seats in a mustang are very small and Michael is about six feet seven, he can't help his size but as far as general manors didn't say I can't ride in back sorry he just looked at my wife with a get in the back then expression Then though out the test drive he did not speak, even got on his phone. I tried to make some small talk no response . They ran our credit before we arrived which is not great although we said we may bring a trade. When we told Michael we were not going to trade anything in today . I think he knew we weren't likely to be approved today which I assume is why he acted like he did just generally rude and uninterested. I think a good sales guy would smile provide excellent service and basic manors knowing 6 months down the line you would come back and buy from him instead it's, if I can't make a deal now, I am going to be unpleasant that's the difference between a great salesman and an amateur. if you have great credit you can shop anywhere and there are other dealers in saint louis who are super nice no matter what. if your credit is not great you certainly have less options sadly Dave Sinclair is not one of them. wasted time and horrible experience. read more

So my daughter bought her first car from Dave Sinclair Ford. A used 2008 Mazda 6. She doesn't make a lot of money but was proud to be able to afford a used car. Not only did she buy the car but purchased a 4 year warranty for $2400 as well. After a month, and about 300 miles, the car would not start. My daughter had it towed to the dealership and said it should be ready next week. When we inquired about a rental car, they said hold on and then told us they were going to quickly check the battery. Sure enough it was the battery and they said it was not covered under warranty. I figured as much. However, after one month, they should cover the cost of the battery. Their slogan is "If it's not right, we'll make it right for free". That's BS. They said they would do it for 1/2 price. I said no, A multi-million dollar company can cover a battery that we had for a month. Dave Sinclair Jr (I believe) came out and I told him the same thing. They should be replacing the battery at no charge. He would not budge from 50%. I immediately pressed send on my negative review of the dealership on Facebook and that upset him so he said now he would not cover any of the battery. That's fine, I bought the battery for my daughter and paid full price somewhere else (Dave Sinclair will not get anymore of my money), walked through the service department and installed it, drove the car off the lot and will never visit or buy from them again. While buying the new battery, I made sure everyone inside the Auto Part store heard my story. Their slogan should be "If it ain't right, we might make it right for 50%". read more

I bought a used SUV from these guys and got a good deal. The problem comes in when the transmission started messing up two days after we got it. As promised they put a transmission in it to fix the problem. But what they did was get a transmission out of a salvaged vehicle with more miles on it than the vehicle we had purchased. The SUV has 76k miles and the transmission they used had 80+k miles on it. So to be clear this transmission was not new or rebuilt, it was used. Most places get away with doing this because they cal the transmission reconditioned. Once confronted about this fact we were talked to by three different people. All three tried to pressure us on the fact that it is was a good deal since they were going to warranty that transmission for 12 months and 12,0000 miles. We stood firm on the fact that we didn't want a SUV that had a transmission replaced with a used one. The final result was that we gave the SUV back and canceled the deal. So word of caution to anyone out there, a dealer that is willing to do this sort of thing is not worth buying from. read more

I brought an Escape in bc water leaked after storm, sunroof drain clogged, had no idea I was supposed to maintain a drain... 2" of water in floorboard. Had few other things checked out, they did upgrade and svc guy drove my car home over night to check transmission; next day they called and said it was ready, and I asked if all the water was vacuumed out and it was completely dry, svc guy said YES. When I picked it up, the towel I had placed on the floorboard (so I could drive to dealer without splashing my feet in water)... the towel was STILL THERE. THEY LEFT THE WATER IN IT AND A PORTER DROVE IT right up to the door, where I was waiting. So, apparently the water was never sucked out. Just left it there. Another guy, maybe from service, or maybe just wrong place at wrong time, showed me how to "use a paperclip to poke sunroof drain hole to unclog". Then I noticed floorboard was still full of water/wet towel. I couldn't believe it. The poor guy was trying to help, and was wringing out the soaking wet towel, a few times, but I was so angry, and didn't have time to deal w/ it. He said someone would be calling me about it. It's been a week and I've not heard from anyone to say "sorry for the mistake"... what makes me SO mad is that I specifically asked the guy if it was COMPLETELY dried out, because I didn't want it to mildew and stink. He said YES, that it was. Blatant lie. Like I wouldn't notice the water splashing when I put my foot on the floorboard? Worst dealership experience ever. We are a Ford family, 3 of them currently. I will NEVER by a Ford with a sunroof again (really? drain maintenance?), and when we do buy another car, I don't care how good the deal is, I will NOT do business with this place. We even have a body shop estimate for hail damage from same storm, I won't even take my car back for that. The floorboard will probably rust out because of the standing water. We cleaned the water out that evening and left a fan running in it for couple days. read more

Russ was a great guy and a talented service writer. I have less than good thoughts about the Sinclair price policy. I have a 2010 Fusion that had a crossthreaded wheel bolt and a CV joint issue with a bad tranny seal. The power train covered the CV and tranny. What doesn't make any sense to me is that the wheel hub needed to cost me $600 dollars to fix. If I had the tools I would have done it myself for half that. A Ford Fusion hub would cost me 300 max, and it would have taken me a day to do it. So 400 or 500 would have been understandable, because we were ready for it. But when I heard the price, I had to clean out my account. This is not the time to be cleaning out accounts to just fix a car. If it makes the Sinclair family feel better to charge $120 dollars for labor, thats fine. At least I know where not to go! Oh yeah, one more thing, this is one of the reasons dealerships are nicknamed "stealerships". But I bet you already knew that! read more