Buying a car from them was so great! Tim was upfront about what they could do price-wise. We ended up getting a good deal on a car that we had to buy within a few days. The one negative (and it's really not a negative) part of the buying experience was that their lobby is a bit run-down and definitely not updated at all, but considering the partial lifetime warranty they offered and a good deal on the car, I will gladly exchange a flashy lobby for a better deal on my car. read more

This dealership was the most enjoyable experience I have ever had purchasing a vehicle. Ryan Loeffler showed us an array of optioned trucks at various levels. It made our decision much simpler to define what we wanted. We got a great deal and Jeremy in Finance secured an interest rate that was well below our personal bank rate. He put our monthly payment right into the zone that fits our financial situation. We couldn't recommend them any stronger than to tell you to give them a visit if you're searching for a great price and a pleasant experience. read more

Highly recommend Dylan Wafe! He treated us great and 10 miles after we bought our new(used) vehicle, the Check engine light came on. He was great even brought me a loaner car to drive and took mine to the shop to have it fixed. No high pressure sales and no stupid sales tactics! So far, Dave Sinclair Ford South County is a 5 Star dealership! read more

Brought my Bronco to Dave Sinclair Ford as I'm not happy with my previous Ford dealer. I can't say enough good things about Dave Sinclair! They are super helpful, make sure I am taken care of and informed. If you have a Ford and need work done or just an oil change, check them out! Special shout out to Service Advisor Craig Wheeler, he takes care of me every time! read more

I didn't end up buying from this dealer, but Tony Riggio was an amazing salesman. He was funny, kind and knowledgeable. He did nothing wrong, I just found better deals elsewhere. Not sure about the rest of this dealer, but Tony was great! read more

My car was repaired at Dave Sinclair Ford Collision after an accident. Upon completion I was told my car needed another several thousand dollars of work. I found this to be suspicious so I got a second opinion from a trusted friend who is an auto mechanic. He said this work was unnecessary and told me not to replace the part. He also pointed out that the dealership put used parts in my car for repair. Also, the dealership did not repair two of my sensors that were damaged in the accident even though i pointed out the error message of the sensors to them when i dropped the vehicle off. My glove compartment fell out completely once I got my car back home. This was working fine when I dropped the car off. The experience with this dealership was frustrating and disappointing. I have little faith in their abilities or integrity. read more

Rotten customer service, I have never been lied to by so many . Took a new truck back for hail repair was told it would take a day . 2 week later I called to se the status of repair , OH its done when I arrived there was a dent with missing paint eye level on drivers door . With some anxiety I agreed to leave with the loaner truck and upon repair the salesperson said hed deliver my truck to me and fill the tank with fuel for the misunderstanding. His communication was dismal at best I had to reach out to find out the eta of my repair , a 1 day repair that took 3 weeks . He had 1 shop guy delivery the vehicle to me at Dave Sinclair StPeter's. Now that I have my truck back there is an unidentified iPhone 9 connected to my truck that cannot be unhooked from the truck without being in possession. On top of that the rear windows no longer function . Now they want me to bring it back again 48 miles 1 way and leave it for them to take a look at . Never should an associate should link their personal device to a customer vehicle. And there is no accountability buyer beware read more

I bought a new 2025 F150 Power boost from Dave Sinclair Ford in south county, my salesman was Michael Crecelius. He was prompt with my questions and very good to work with, very knowledgeable of the product, and had my truck fully prepared upon pickup . There was no high pressure sales tactics, the transaction also went smoothly through finance and paperwork effort. I am very picky person when it comes to vehicles and the transaction, they where very thorough and courteous throughout the experience. They gave me a very fair deal on my trade as well as the purchase. If you want a best in class truck, that's Ford bar none, this vehicle is amazing. If you want a stressless and fair deal that's Dave Sinclair, and I fully recommend Michael Crecelius, he's gets it, and is a professional in my opinion. read more

I recently called Dave Sinclair on a Monday morning. Hey, I've got some issues with my window. It is stuck open. I've also got my spare on. When do you have some time to look at it? I was told to bring it in. The shop was slow. I called Monday afternoon. Nope. We haven't had a chance to look at it. Tuesday afternoon. Same thing. By Wednesday afternoon I was hot. Three wasted days of rental car charges. My issue, yes. I needed transportation. But three days of nothing, to then be told that i could leave my paperwork in the queue and they would take it when they had time. Funny, I had been in the queue for three days and NOTHING but run around. I ended up making an appointment at another Ford dealership. Within one day, my window was fixed. Just a fuse. My tire was fixed and changed. My recall part, that Dave Sinclair told me would be at least September, has been taken care of. I also had my oil changed. Something I do religiously. Except this time, I'm paying extra because the mechanics at Dave Sinclair ruined some hardware and did not replace the shield. I will never return to Dave Sinclair Ford. ​ read more

Dave Sinclair Ford is making changes to improve their quality of service. I recently had my new F150 serviced. They completed an oil change and tire rotation. They offered a pick up and drop off. Thank you Matt, the service manager, Tyler the driver and the gals who helped him. The service was actually completed professionally and the service was flawless. I hope to make Dave Sinclair Ford my new forever dealership where I purchase my next Ford and service it as well. Keep up the good work. read more

Awesome car buying experience. I went in with a trade number in mind, a down payment and good credit. I walked in at 9:00AM, test drove a new Escape and was out the door in two hours. Mike H. Was a pleasure to work with. No upselling, no gimmicks, I told him my price and what I wanted to pay and that's exactly what I got. Everyone was friendly and welcoming 10/10. read more

I was sold a lemon from this dealership, and they refused to make it right. I would put money on the fact that the positive reviews on this site are from their rather sketchy network of family and friends. read more

Pretty Tricky! Basically everything you fear when taking your car to a mechanic. Took my vehicle in for a recall repair. 10 minutes after leaving the service department my engine light came on (has never done so before). Returned & explained the odd "coincidence". They insisted it was unrelated to the work they had done an hour before. Tried to charge me almost $600. After an unpleasant conversation with the service manager, they told me I was "welcome" twice as they would comp the "repair". The 20 minute labor charge was $399, so basically their labor is $1200 per hour according to their "gift" receipt. read more

DO NOT WASTE YOUR MONEY AT DAVE SINCLAIR FORD DEALERSHIP!!!!! (Off Lindbergh across from Home Depot) I have just had by far the worst experience that I have ever had with a dealership. They completely took advantage of me & screwed me out of hundreds of dollars. They lost a customer and will NEVER have my business again. Do NOT waste your money here!!! They are the WORST!!! I had a scheduled appointment to have a diagnostics ran on my vehicle on 11/11/2021. When I scheduled the appointment two weeks earlier I asked how much it was going to cost for just a diagnostic report. The lady on the phone told me it would be $162.50. When I went in this morning to my scheduled appointment I was helped by Kelly & for verification I asked her how much the diagnostic would cost. Kelly confirmed that it would be $162.50. I was content with that amount. She asked me what was wrong with my vehicle and why I was there today and needing a diagnostic report and I explained to her the issues I was having with my vehicle. As I am listing the things wrong with my vehicle I mentioned that my brakes needed to be replaced and she asked me if they needed to check those as well. I told her NO because I already knew that they needed replaced, but I was going to get that taken care of later. I only mentioned this because I assumed in doing a full diagnostic that this would show up on the report and I just wanted them to know that I was already aware of it so they could skip it. That was it. Then she tells me they are going to need to have me leave my car there for the entire day or maybe two days because they were so backed up in the service department. I was under the impression prior to this that this would be an in and out service that should only take a maximum of two hours. I had a full day of work still ahead of me and now I'm finding out that I will not have my vehicle to get to work. This instantly frustrated me that I was not made aware of this in advance. I had no time to make arrangements for a ride or a rental car. Thankfully they did shuttle me to my work, then I got a phone call while at work from Kelly saying that my car was almost ready for pick up by the end of that same day. I thought things were starting to look up until Kelly started reading to me the diagnostic report over the phone and mentioned that they were charging me $162.50 per diagnostic report that they had to do .... I was under the impression I was ONLY paying $162.50 in total!! I have NEVER heard of anyone charging separate diagnostic fees for each individual thing that they are checking such as a check engine light, a back tire with a slow leak, and a trunk door. $162.50 each!!! $487.50 total just to LOOK at those individual things!! How absolutely ridiculous!!!! And to add to that Kelly mentioned that they were almost done putting the brakes on my car. I NEVER asked them to put the brakes on my car!!! I was infuriated and I told Kelly to stop them because I did not want the brakes. She tried to call the Technician to stop them but it was too late and the brakes were already on the vehicle.... they charged me $537 additional for the brakes. By this point I am so mad and upset that I am in tears. I went in to have a simple diagnostic ran that I was told was going to be $162.50 and now these people are saying that I owe them $1,024.50 & I can't pick up my car until it's paid. I went off!!!! Kelly finally went & talked to her manager Adam who agreed to "waive" the diagnostic fees & since I had no other option I was forced to pay $540 for the brakes that I did NOT ask for. As I'm paying I notice that there is no diagnostic report attached to my paperwork (apparently there should've been 3). Come to find out they did not "waive" the fees. They threw away my reports!! Thank god I took notes when Kelly was reading the diagnostic reports to me over the phone earlier, because the Service Manager Adam blatantly lied to my face & said the Technician never completed the reports. If that were true then why on earth were they trying to charge me for reports that weren't even completed?? LIARS!!! Do not get scammed by this dealership!!! Take your business elsewhere!!!! read more

If I could leave 0 stars I would! Bought our SUV in April. Maybe 3 months later I need a new battery(not knowing that a battery was covered under warranty ) After spending about 25K on purchasing the vehicle. Then a month later, the fuel injectors go out and same for the spark plugs. There's another 2K into it. After contacting Ford with knowing we have an extended MECHANICAL warranty they basically told us nothing they could do AND it's on us. They took their time getting back to us with information about our warranty, they were rude and simply just didn't care. I really should've listened to everyone telling us to avoid this dealership from the start! Don't even waste your time, they will probably sell you anything and not care read more

If I could give negative stars I would. I have brought my car in Three times now for the same thing and today being my bird time bringing it cause of something they did not fix the first time I now am out a car for yet another day. On top of that I made an appointment for 8am and called to check on the status today at 3:15pm and they were just now pulling it in and said they would not have answers for me until tomorrow morning. So now I will have to figure how to get to and from work tomorrow as well. i was not even offered a rental or any kind of accommodation. I will not be bring my car here for any other repairs and have only brought it back because they are the ones that didn't fix it right the first time. Absolutely awful experience. read more

I came here to test drive a vehicle and wow was it disappointing. I arrive and ask for the rep who I was told would be working with and big surprise hes now "not available" and I get stuck with someone else. While I'm sitting at this new reps desk as they get me into the system, I realize the rep I was assigned to (which turned out to be the sales lead) was just sitting there with two other workers making crude jokes. The sales person I was put with was absolutely horrendous, when I asked about the features of the car I was told "uh it has a lot" and I had to clarify everything I was looking for, and they were totally unprofessional and uninterested. In addition, even with St. Louis experiencing a massive surge of covid, not a single person in this dealership seemed to care. Not a mask in sight, no social distancing, and an empty bottle of hand sanitizer on the desk. This sales person even told me 4+ times that I could take mine off even after I explained that I live with immunocompromised individuals and am fine with the mask. Now they continue to harass me with test messages, emails, and physical mail to my address, even when asked to stop. Overall I'd give them a negative score if possible and I will never be back. Car buying is always obnoxious and manipulative but wow. What a disappointment. read more

I just waited on hold with the service department for a full 30 minutes before I gave up. This is not abnormal for the service department. My car purchase process was fine, but service department has been "busy" and understaffed for the last 3 years I have been returning for my warranty service. They have never washed my car with service, not a deal breaker but would be nice to include. Service staff was condescending. They didn't note the work I requested correctly, so only received half the service so I asked for. Will not make the mistake of buying an extended warranty without reading reviews again! read more

They put resistall on my loan and will not take if off. We thought it was included in their so called lifetime warranty. Even called resistall and they do not get the contract for 60 days. Never believe these people. They scammed us. read more

So now I am getting emails from your service department about oil changes, discount tires and batteries etc..... What part of DO NOT SOLICIT do you not understand? How is my email address suddenly in your database almost 2 years after I purchased my vehicle? Hey Palumbo- appears your attempts at making sure my info was completely removed after speaking with you 6 months ago didnt work. At this point I dont even want to bring my vehicle for a recall for fear my contact info goes into your service dept and then back into your marketing machine. Stop Stop Stop Stop. My purchase was contingent upon opting out of ALL marketing. Although this was promised, you have repeatedly failed and failed again. HEY DAVE- what happened to if it isnt right, we'll make it right? Clearly propaganda with no intent of action. read more

Had my transmission lines break while I was driving. And I was close to Dave Sinclair Ford. I pulled in, I left my vehicle. Picked it up a few days later. they were very nice and gave me a ride home. Brought it home and park in the driveway . Then backing out I noticed oil on my driveway. They did not clean the oil off my truck so it just continue to drip........ You pay for premium price you expect premium service. Next I noticed my RITC 30 ounce mug was missing. Along with a dark pair of fishing glasses with readers on them. Usually I go to the Lincoln store because there's a conflict with the Ford store. There's an employee there that should've been fired A few years ago, but the good old boys club sweet things underneath the rug. I wish Dave would've found out about that ! read more

staff is ignorant and the boss is no better when you can hear the bosses ignorance from another room in your name it's pretty bad and over priced based on kbb.com would not recommend read more

Bought a brand new car from them but dont ever expect them to help you with anything, much less even get your car in for service. No matter the issue they wont get you in for over a month. So essentially im just supposed to drive on a check engline light for a month while not knowing the issue. Pointless warranty! Thank you for nothing ford! I wont be buying a car hear ever again read more

I had a small accident with my vehicle and went to Sinclair body shop after trying to get an estimate at two others. They responded quickly to my request and after taking several pictures and getting the name of my insurance carrier would handle the rest. Called two days later to set up appointment to get repaired. They kept in touch during the entire process and my vehicle was ready when promised. The repairs were done to my satisfaction and my vehicle was returned clean. read more

Dave Sinclair has very poor Customer service. Dave Sinclair had no problem taking my money as I paid Cash for my 2018 Ford Edge but when it comes to service there's no getting it in in a timely manner for the vehicle to be looked at under warranty again Dave Sinclair did not have a issue taking my money but will not stand behind getting the vehicle serviced promptly. I would not recommend buying a vehicle from Dave Sinclair. Giving them a 1 star rating is way over rating their service, the rating should be a negative at the most! Would love to have a one on one conversation with Dave Sinclair! read more

Well I was waiting to write this in hopes that someone from this place would actually give me an answer or return a call, but weeks have gone by and...nothing! Long story short is I went in for a brake light issue on my 2014 Ford Escape. It ended up being some electrical module that was making the light go 'in and out'. This was covered by warranty and is completely fixed, no big deal there. My issue is I bought the car with an after market remote start. This remote start worked perfectly. When they did the work on the electrical they never reconnected the remote start. I brought the car back in, they looked at it and said their 'after market guy' doesn't know how to reconnect it and that I should take it to an aftermarket retailer to get it reconnected. So here are my issues 1. I brought something in, THEY broke it and now THEY want me to go hunt down another retailer who will inevitably charge me to 'reconnect' it. They didn't even warn me of the potential issue when I brought the car in. Just gave it back to me with a non-working remote start. 2. I left a voicemail with Matt in service 2 weeks ago...no response. I talked to a service manager (I cant remember his name) a week ago who said he would look into it and call me back. Here we are a week later and no call back. This has been going on since October. I am sick of constantly calling only to have someone tell me 'ill call you back'. 3. They claim they aren't 'responsible' for after market parts even though they broke the thing. So if you have anything after market on your car...don't take it here. I'm talking wheels, stereo, any kind of part because they might break it or damage it and tell you to go buy a new one. 4. What happened to 'if its not right we will make it right'. Everything was right until your incompetent employees touched my car. In my opinion they should put a new remote start in if they don't have anyone capable of fixing it. So here we are, I have a two year old son middle of December, remote start that doesn't work so car is freezing anytime we get in it. Guess my next steps are reporting to the Better Business Bureau and further possible action to get this rectified. Sucks because my wife bought her Chevy Equinox at Dave Sinclair GMC and the salesman was fantastic and their repair shop was wonderful when she got rear-ended. Dave Sinclair Ford not so much, will be looking elsewhere when we go to buy a new Escape! read more

We entered on a nice Saturday afternoon. They were swamped. It was understandable. I wanted to test drive one of the 2013 Focuses. We waited around for about 20 mins (even had receptionist overhead page for an available salesman.) Then we decided to leave and go to the Hyundai dealership down the way. Afterward, we came back and the receptionist got a salesman for us. The guy was older, but I had a guy to help me, so I was cool with whoever. I told him exactly what I wanted to test drive because I'd done my homework and I had been obsessing over the Focus for a week. We walked back to the cars, found one and he had to move two cars out of the way. Afterward, my husband got on the back (behind the driver) and I got in the passenger seat - because the salesmen have to bring it out of the 'back lot' Fine - no problem. Before he gets in though - he starts to explain - point by point - every freaking feature: Antilock brakes, power locks, etc. I interrupt him and tell him I understand all that, I just want to drive it and see if I like it (and if my husband likes it - he drives my car sometimes.) No problem - he drives us to the front where he needs my drivers license and insurance card. I hand them to him. As he gets out, my husband - who wants to move up to the passenger seat - is locked in (child safe locks.) He tells the guy he's locked in and needs out. As the guy is explaining how power mirrors work (before going and making a copy of my stuff,) my husband interrupts this time and informs him that we know how to work a freaking power mirror (I'm paraphrasing.) Then, my husband informs me that he is *not* test driving with this guy. So he goes and explains that and gets another salesman. This guy is better, but not much, and he had food in his teeth. We wanted to feel how 'zippy' the car was, but that wasn't gonna happen - the guy was like 6'5" and not thin. No - we certainly weren't going to see how quick the car was, not after that. After we came back, we dropped the car back (which I drove all the way to the back and parked it where we got it - go figure), we went to the bathroom and quickly moved for the door. On the way out, I saw a younger salesman with a couple and he was using his iPad to show them options and features. I was pissed. Worst service ever, and we went to 5 dealers that day. Don't go on a nice day, and be specific with what kind of dealer/salesman you are looking for. read more

I took my car to Dave Sinclair because I had a turn signal light out. Kelly Banaszek inspected my car and also noticed my my front right tire was leaking air . I had bought my car from Chad Sigsworth 6 months ago and he came over to the service department to check on me. Everyone at Dave Sinclair is very helpful and always a nice experience. I had bought the full service plan and the plan I bought included a free rental car . I was able to get all my errands done on my days off. I can not say enough good things about Dave Sinclair. I will always buy my cars from them for now on. read more

We purchased a used truck from here. Our trade in had some body damage, so naturally we understood the trade in value would be lower. We agreed on a price, but our new truck was a fresh trade in and still needed to go through the shop.. so we couldn't take it home. They gave us a piece of junk loaner (that had sweat stains on the seats) off their used lot to drive while we waited for our new truck to be serviced. My husband gets a phone call from the salesman the next business day wanting our claim # or check we received from our insurance so they can use it for repairs on our old truck. This was never discussed or put in writing and the salesman got angry with my husband and kept saying that money belongs to the insurance company, when he refused to give him the information. In fact, we told the salesman we had received a payout from our insurance, and we used that money as a down payment on the new truck. Our old truck had an expensive 5th wheel hitch in the bed that we had asked to have back repeatedly. We never got it back. This dealership is shady and runs on deceptive practices. read more

I feel like I should review from when I was here last November (2015) I wasn't dressed my best (basketball shorts and a t shirt, not bad I thought) and was 21 at the time and went in with my fiancee. So we obviously look young and I guess they assumed broke because I felt as if we were in the way, unimportant even. Eventually after a little waiting an older gentleman came to help us. He was quite blunt and walked quickly with no small talk. We knew what car we wanted to see and followed him to the back, but it was just odd, the guy at the time didn't seem like he even wanted to be with us. It also was wierd that he rode in the car with us all the other dealerships, aside from Jim Butler (go read my review there 'o') let us ride alone. Short and sweet bad experience and didn't like the cardboard seats in the focus. In general not a great experience here I'll edit later to tell of another experience read more

I made an appointment for a tire repair. 35 minutes into my appointment time, a bunch of employees gathered around and loudly discussed how they forgot to pull my car into the bay. Apparently forgetting about a customer is pretty funny. Then, after my car was finished, it sat outside the service area for 30 minutes before anyone told me the service was complete. I know this place is busy, but so is every other dealership. They can do better than this - come on! read more

My son had an appointment for 2 p.m. on Monday. We dropped it off Monday morning and they said we will let you know. It was still under warrant. They didn't look at until Thursday! People need their car. Then it wasn't ready until the following Monday. We dropped our car off when we picked his up on Monday. They said they would look at it Tuesday afternoon or Wednesday morning. It is now Friday and they have not looked at it yet. "Maybe Monday"!!!! What is going on and why is it taking so long. We have been down to 2 cars for 2 weeks. It's hard to manage this. We have bought many cars here and never had an issue getting a car fixed. We wil stop buying here and go somewhere else. They are not the only car dealership in St. Louis. read more

Dropped vehicle off at scheduled time Monday morning at 9am to determine cause for an error message on my dash. It is now Wednesday at 4:30 pm and have not received a single call with status. Call them (on hold for 10 minutes) and told service advisor gone for day. Operator tells me tech not yet assigned and nothing has taken place yet. Said they only do drop off appointments as they have no idea when they will actually look at vehicle. Meantime I am without vehicle for at least 4 days for a simple error message. What a joke of a service department. read more

The check engine light came on, so I went to the Dave Sinclair Ford web site to make an appointment for service. Their interactive page offered the option of 7:00 Saturday morning May 9, and I chose it. The web site confirmed my appointment on the screen when I was finished entering data. When I arrived for the appointment, the place was deserted. Existing signs showed that the service department was closed on Saturday. So, why would their web page offer me an appointment on that day? I waited 10 minutes and then sought help elsewhere. read more

I just purchased a new 2015 F350 from JR Willett at Sinclair Ford, and it was hands down the best car/truck buying experience I've ever had. No haggle, no typical back and forth, just straight shooting good deal and awesome customer service. I spent the day prior at another dealership, and ended up completely wasted my time. I was in and out of Sinclair Ford with the truck I wanted, smooth as silk!! Gave me what I needed on my trade, and had a fair price on a new vehicle. Highly recommend this dealership and working with JR. They have a customer for life with me, and I'll be sure to tell all my friends about this experience! A+++ read more

Dave Sinclair Ford - My old Toyota Tundra to the right, and my NEW F350 on the left!! Awesome buying experience!!! Thanks Sinclair Ford for an A+ experience!! - Car Dealers Near Me - Saint Louis, Missouri

Only worried about the almighty dollar, not the customer. Went in on a Monday and shook hands on a deal on a truck. Communicated with the sales person several times on Tuesday. Came back with a check on Wednesday and they were selling it to another customer. UNBELIEVABLE! read more

This dealership is full of liars, I thought it was just one slimy used car salesman but deception seems to be the standard for how they do business. In helping a friend buy a car I wanted to work with one specific lender, my credit union. I have excellent credit and plenty of income, have been approved by them previously and I let Mike Havicon know that. Mike ASSURED ME REPEATEDLY that he was only asking for my SSN and other data to match it to the credit union's system to pull my loan application from them. Lo and behold, a hard inquiry from their dealership appears on my credit report. I tried to get my friend to leave this scummy dealership then since they proved themselves to be liars from the start but he'd fallen in love with a car on the lot. Fine, but I talk to J. R. Willett to 1) let him know that I did not consent to that credit pull and 2) explicitly state that I wasn't consenting to any more. He gave me permission to record him confirming that I was not authorizing any additional credit pulls and that my information would not be submitted to any additional lenders... lo and behold it's barely been 12 hours and I'm getting calls from lenders all around the country about a car loan I already finalized with the credit union I came to Dave Sinclair with. Avoid this place if you expect a shred of integrity, truth or decency when buying a car. read more

As I'm writing this review, my truck is sitting on their lot for the last 12 days. I have been given four different completion dates. The first excuse was that the service adviser forgot that my technician was off on vacation. The next excuse...sorry but your truck is in line waiting for the transmission mechanics to work on. As each deadline approached, the only way I would find out if my truck was ready was for me to call. Never once have I been notified of the progress, or in my case, the lack thereof. Two of the items to be repaired this time, are both items that were not fixed the first time. There was no problems buying the $65,000 truck. Service after the sale is proving to be exhausting!! I'm of the opinion that Dr. Sinclair puts all warranty work behind any pay repairs. Very dissatisfied. UPDATE.........Day 14 now. The adviser was going to call me at noon to give me an update (on their lack of progress I'm sure). Of course, no call. At 1:40pm, I called to find out they were just begining to take the transmission out. Almost embarrassing to tell people who ask where truck is...oh, it's been sitting at Dave Sinclair for the last two weeks. Go to Bo is sounding better and better as the days go by!! Not once did I state I didn't appreciate the gestures...upgrade the rent-a-car (truth be told, you didn't upgrade the rental, that's all they had available at the time). Paid the tab on the rental? That was going to happen either way. Nice that we didn't have to go down that road. Fill the tank- (very nice). Clean the truck- (very considerate) even though it was very clean when I dropped it off. One of the issues to be taken care of while it was there for the ridiculous amount of time, was the cooling seats did not work. The back of the seats did not blow cool air....STILL NOT FIXED. I'm hesitant to bring it back down. I would hate to have to deal with anymore drama. Mike Baugh was great. Ordering, and purchasing the truck went very smooth. Your sub-par service dept is unfortunate. I gave a very fair review on the whole ordeal. Your Service Manager did his job well. He gets paid to help put out fires, and he once it escalated to him (by me) things got back on track----Tom Bedberry maybe? The reveiw is about the services you provide. My review was about the service you provided to me. Gratuities aside, I would have rather filled my own tank, and cleaned the truck myself, if it meant I would have had it back within a reasonable time frame. Do I want to change my review---- No. Forgot one thing; You mentioned free oil change? As part of my warranty package, I don't pay for oil change, tire rotation and whatever else it comes with it anyway. Just wanted to clarify that read more

These people took advantage of my grandpa. They locked him into a $700 a month lease(which is what I pay in LA for rent) for a Lincoln. He ended up falling ill and never driving it. Do your self a favor and pass on this place. read more

Awesome place for service. Unlike the other ford dealership I've had service at these folks did the service washed my truck and gave excellent customer service. The dealership is farther from me than another but I'll go here for here on if they give this level of service regularly. Sunset ford didn't even wash my car, these guys cleaned it all up real nice when they were done with the oil change and tire rotation. Great dealership and if this is the norm I'll buy my next truck from them, they deserve my business with this service level. Thank you Dave Sinclair ford. I was almost don't with ford trucks because of the bad service I got at another ford dealership but you've won me back over. Great service department, and great auto body shop as I had to have repairs after a deer strike. Thanks Dave Sinclair you know how to do business and I appreciate it! I got a ford survey for you and I'm gonna give high marks! read more