Excellent service, Derrick was extremely efficient and provided fast,fun, and friendly service! The food was hot and delicious! Staff made sure we were well taken care of! Great atmosphere to celebrate my grandson's 9th birthday! read more

Great experience! Service was excellent, loved the food and drinks! Great Family environment!

Dave & Buster's has remodeled and is a late night go to to watch games on the huge screen tvs, order drinks, and maybe even take a first-date. The food is mediocre but the vibes are where it's at. The venue brings in DJs to entertain and play music and it's a great opportunity for new DJs to get their feet wet with playing music and engaging the crowd. Of course, there are games and all the other stuff to do. Security walks through and has a huge presence so safety is definitely a priority for this business. Go and enjoy! read more

Dave & Buster's Concord - Let's Goooo DJs!!! Great set tonight 12/05/2025 - American Near Me - Concord, North Carolina

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Man oh man! I haven't been here in a year. I missed the whole remodeling of this place. They replaced the front and back desks with kiosks. And that makes it super easy to get or recharge a card. But no worries. There are still workers around (mainly in the prize area) to help you with any questions or concerns. I love the new games and the bowling ally, where the prices are much lower than other bowling areas. Just come on less busy days and the prices and availability is better. However, what I love most is the location...right inside the Concord Mills Mall. So whether you want to spend 30, 60 or 100 here, your time will depend on the price. But the fun is priceless. read more

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Attended my company's Christmas party here. The space rented was more than comfortable for our party of 25. The catered options included pizza, small hot dogs, chicken tenders, salad, soft pretzels. There was a dj for the whole place so the music was great but unfortunately too loud for us to play our party games since our space was open. Next time we'll bring a microphone. Great time! Service was good too. We were allowed to bring in a cake. read more

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This place is small, limited game options, however its mostly self service. So thats good if you dont like to talk to people. But also its full of creepy guys. Like creep creep. Im talking stranger danger to the maximum. Like why are there a bunch if ikd dudes not working or playing games or eating theyre just lurking. Its so fucking weird. Anyhoo. Its attached to the mall. I didnt stay long cause of the aforementioned weirdos. read more

Decided to drop in and grab a few drinks at the bar and when I arrived the bar was huge , look like they had done some remodeling too. It was a nice look. Wasn't too busy at the bar, it was a Monday afternoon. It took a while to get service but drinks came out amazing and appetizers came out at a decent time. Prices were good as well. I decided to do some bowling and arcade games which was smooth. My two complaints are, not having speedy service, and messy restroom facilities. Will probably try a different location in the future but this one is convenient. read more

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Food, service and the people here are just terrible workers just stare and walk by you , we sat at this booth for 20 minutes before I myself got up and said we've been sitting for 20 mins can we get some service please food is way over cooked dry, my burgers literally black and honestly just pointless we drove 3 hours from Virginia to come here All to be let down one thing we both have agreed on. No more dinners at Dave & Busters. read more

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Left a sports bar in the area to come here and sit at their bar. As expected on a Saturday night, they had a big crowd. Able to snag two seats and were immediately greeted by our bartender. She was super friendly, efficient, and straight to the point. She even took the time to see if they had any sparkling wine in the back of the restaurant, which they did. I appreciated the effort. Ordered a couple of drinks and some apps and had a great time. I'm definitely coming back here just for drinks as it beats going to a super busy sparts bar with no seating. Located in Concord Mills mall with plenty of parking. read more

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Service takes forever for anything, pool tables are falling apart, employees will treat you like you're invisible. If you have to decide between this place and anywhere else to spend your time and money pick that place. read more

The last few times we've gone the food service and quality was severely lacking. The gameplay experience is still second to none. It's hard to find good help these days. We'll continue trying for the time being read more

Walked in to a bunch a smiles and amazing service. Place was perfectly clean. Food was amazing too

Please do not waste your time. I was so disappointed in my experience here. We bought unlimited game cards for 90 min. and the cards ran out after an hour. Then we go to sit and eat and had to wait an unreasonably long time for appetizers and it did not taste well and the main course meals were trash. Multiple families left because they were waiting long for food that did not come. Never again!!!! read more

This is my goto place on Wednesday with my son. We have spent over 11000 chips here! All games are half price and we tend to also get a lot of tickets. But this review is for the restaurant side. We went to get a table and the hostess let us know it's a 30 minute wait even though the place wasn't even half full. When it was time to get seated the hostess sat us at the table and gave us menus. It took almost 15 minutes before the waitress even greeted us. She took our ordered and left. She came back 15 minutes later with our drinks. This will be the continued theme for this waitress. 5 minutes later our food came. The wings were actually really good. they were big juicy and fried to perfection. some of the best wings i had lately. Beside the wings though everything was heavily salted. From the time the food came out to the next time we saw the waitress was 25 minutes later. We had to flag her down to get our check. we ask for some boxes for our food and again the waitress went missing for another 10-15 minutes. Finally she came back with boxes and the machine to pay the bill. I ask if she could print the receipt for me and she said ok. This is the last time we saw her as after another 15 minutes we just talked to the host to get us a bag for our food boxes and left without the receipt. Overall the only thing that went right was the wings cooked right beside that dinner was almost a 2 hour disaster of just waiting. i would avoid this place for a meal at all cost until management fix this service problem. i would give them a 1 star but gave them 2 because the wings were really good read more

Dave & Buster's Concord - American Near Me - Concord, North Carolina

They need to work on there service . The food was pretty good.our server messed up our Oder and I felt the manager should have comped what they messed up read more

one of the most fun nights! my partner and I along with some friends went out for the night and went bowling first. Pi was super super nice he was quick and helpful and check up on us while we played. read more

They have to be the front runners for writing the book on how to lose business. Came to play pool, watch football and eat. Well apparently if you're playing pool you can't purchase food....The bartender said I had to get a table and eat or order to go....there were at least 12 people playing pool...so you would rather turn us away than just allow us to BUY food from you while we played pool? Not to mention, the pool area is where most of their TVs are. Why would that area essentially act as a non eating area? That should be the money maker. Then I said, well can I just buy it to go and take it over there, they told me, well we aren't supposed to do that but I'll do it this one time......I said never mind..I'll give my money to another business... Disappointing D&B... read more

Dave & Buster's Concord - American Near Me - Concord, North Carolina

I was about to write a bad review due to a bad experience with a server but the managers did everything in their power to make it right. They apologized for the server and even given us a free togo pasta for our troubles read more

Food is good and servers are nice. Just disappointed in the quality of the decor. It's giving ghetto. read more

Dave & Buster's Concord - Duct tape on the booth seats in the dining area. Several booths had tape on them. - American Near Me - Concord, North Carolina

Me and a friend stopped their after work Their was a black guy their by the name of Gamble very nasty customer service The food was very good The guy needs a class in behavioral manners very rude read more

Dave & Buster's Concord - My too go box - American Near Me - Concord, North Carolina

Went to this location for a team outing with work. Food was good, we had cheeseburger sliders, boneless wings, fries and Mac n cheese. Restrooms needed cleaning. When a group of us went to get 2 lanes for bowling, the guy had a nasty attitude and wouldn't let us get a variety of ball weights/sizes. Definitely prefer the Pineville location better. read more

upon entering the workers were friendly. asked for 2 tables one for my family 2 adults 2 kids and one for my son and his family. 2 adults and one toddler. Food and service the chicken Nachos were mostly chip with a drizzle of queso and a few pieces of chicken bitterly 3 black beans and 2 corn and yes I count. I've gotten more toppings at Taco Bell and much cheaper. the pasta was watered down with no flavor and the lemon pepper chicken was just fried chicken. The server took 30 minutes to bring all our drinks and we had to ask for utensils. The cola was flat and I asked to have it taken off my bill and just bring water. As you can see from the receipt that I was still charged for the cola. I asked for my bill and my son asked for his bill. They charged me as one table and refused to separate the bill for two tables, then charged $42,for gratuity for having a large party. I will Never eat at Dave's & Buster again. I will only come for the games. I can only give 1 star and that was simply for the games. A total disappointment especially since I live a hour away. if You going to automatically charge a gratuity you should let people know especially since the good is not worth the price that they charge read more

Dave & Buster's Concord - American Near Me - Concord, North Carolina

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My daughter and I came here this past Friday and we had a pretty good time. I haven't been to D&B in a long time so I might've had more fun than my daughter. We got there around 6pm and it was pretty good timing because it wasn't overly crowded at all. I got a card for us which I believe was $3 and I loaded it with about $25 ( I forger how many points that equated to) . But anywho we played a lot of fun games. She liked the hungry hippo game because we started playing that at home recently. I almost lost my kid because I got caught up playing the basketball game but yall ain't hear that from me. "KOBE!" I tried to win her a stuffed animal from the claw game but to no avail :(. After a while we decided to eat, I spoke to the bartender and she told me I could sit at the table where they had a QR code and I can place my order there. This is my second time encountering an order by QR code thing so I was a bit more accepting this time. I ordered the kids pretzel dogs w/ fries and a mushrooms stout burger for myself. Oh yes and I ordered a beer as well. It did seem to take a while for the food to come and when it did come they only brought my daughters food out. Then about 10 mins later mine came. My burger was really good I can't front. Before we left we stopped by the place to redeem the points earned for gifts and she had like 400 points. Couldn't really get too much but there was a very nice woman who didn't want her points and she gave them tobmy baby, so kind. She had about 2100 points so were able to get a bigger/better prize. My daughter chose the manicure set. I had a pretty good time overall. read more

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Leah and Ms Ella were wonderful. the food was wonderful. it was a great together. They checked on us frequently to see if we needed anything. read more

I have been bringing Make-a-Wish Wish kids to Dave & Buster's for a meal/games for over a year now. Everyone has been so accommodating, friendly, professional and helpful. Manager, Terry Chambers, has especially taken great care of us. The food is delicious and served very quickly. The kids love playing the variety of games. I know that I will continue bringing my Wish kids here and enjoying the same type of service. Thank you Dave & Buster's! read more

Dave & Buster's Concord - Make-a-Wish and D&B celebrates Dominic! - American Near Me - Concord, North Carolina

I haven't been here in years, but I do remember I had a positive experience. Fun and lively, I loved it!

Dave & Buster's at Concord Mills in Concord is a great place to go for all things quality entertainment, food, and much more. The staff here is very friendly and accommodating to make sure that you have everything that you need. Good experience every time I have been here. read more

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The manager on duty at this location today 9/28/24 between 1-4 pm needs to be removed. The people at the front cannot make any decisions without her say so-micromanaging at its finest. When I called regarding my daughter's birthday I was told not a problem to have 10 people we will be accommodated. When we arrived the manager let me know 70% of party had to be on site in order to be seated. According to her we would prevent the server from attending to other customers... The fact that the other people looked on in complete silence and discomfort spoke volumes of her style. Too late to change plans but this would be the last time there for us. Fix your management. read more

Pros are - Food was good, lots to do since adding a bowling alley and pool tables to the arcade. Cons- I would recommend going as early as possible - it gets packed very quickly. The bathrooms are nasty- they smell like urine and you can clearly smell marijuana. Other than that had a date night and we enjoyed ourselves. read more

We played games for over an hour and the time flew by! It was so much fun. They offer the classics such as skee ball and basketball with a mixture of modern games. Before we started playing, we grabbed a drink at the bar. Even though the bar was practically empty, the bartender was slow. The drinks are overpriced. It's a great spot for family, a date night, or a day with friends. read more

We went to this place to celebrate St. Patrick's Day. All my Irish born husband wanted to do on This St. Patrick's Day was have a few... Ok (many, many) drinks and play five hours of pool with his brother in-law We accomplished that and had fun, despite the less than courteous bartender. She was over worked and alone, so I can understand why she was unfriendly. The place was very crowded. Lots of teenagers and kids literally running amuck. The place was a madhouse! The drinks were watered down past the point of reason, but the wings were good. This is not the place for me, because I don't like crowds. I also don't like to see people being spread so thin. I am sure I am not their target audience anyhow. So no love lost. read more

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The general manager is rude and disprestful to customers for no reason. Games are crap. Half of them don't work properly. They don't regulate how many people are in there, so it's overcrowded, kids are running around without parents everywhere. If I wanted to spend time waiting on little kids to play games and run all over me, then I would have gone to Chuck E Cheese. Bartenders only know how to make the drinks that are on the menu, no custom drinks. Overall, it was a terrible experience, and we will not be back. read more

I had my daughter's birthday here and it was horrible. The only good thing about this visit was the host when we first came in. The bartender made good drinks too. But our service was rude, took her time with everything didn't refill anyone's drink. The kids chicken was spicy chicken bites with burnt fries smh. Food was wrong coming out one at a time & the manager was just as bad rude when we asked her to replace the food rolling her big bug eyes.don't waste your time getting food here read more

Today I encountered the most inappropriate, nasty, disrespectful, and sad employee at Dave & Buster's Concord. Enjoying a week off of my job and spending time with my two toddlers before the summer begins. I understand this world and what we are all going through right now. There is a lack everywhere. I noticed there was only one bartender so instead of staying in the bowling area where we preferred I came closer. During that time of transition my youngest two year old just turned three ran towards where the prizes are. During that time I started to follow him and check on him. My conversation was supposed to be hey let's grab prizes once we are done. Right now let me complete this online food order through the app and then we will come back. However my conversation turn for the worse and not with my toddler with an employee of this particular Dave & Buster's. My son his mood shifted I asked him what's wrong sweetie? He said "that lady snatched the toy from my hand. " I then asked her "hey did you snatch something from my son?" She replied " yes I did he was stealing" She was angry, rude, out of character for the location in which she worked. She continued on and use the F word with me. She yelled get the F out of my space. This situation then became hostile I requested a manager immediately. While I held my baby boy's hand. She continue to get an attitude and everyone around her pretended that it was OK. I was the victim my son was the victim this lady was out of control. No one around me had emotions no one around me had remorse no one around me cared. I asked everyone do you guys have kids how would you feel? Has she done this before to other kids? Now I understand that the world is shortstaff. But I do believe we are still all going through some form of training. I am sure because she works in a space that has children some of the training has to explain how to interact with children. How could you and you're right mine working in a child 90% child facility accuse a toddler of stealing. How could you not look up and look for the parent? Does Dave & Buster's teach/train anything regarding approaching a child instead of their parent? This situation raises so many concerns for me. I have now become uncomfortable and afraid to bring my children into a game arcade during the day on a Wednesday because they could get harassed by an employee. I think it's common sense to never approach a child no matter the industry you work in. Always approach the parents with your concerns in a respectful way. The general manager came to listen to me and no point did I feel like he had a true solution. He said to me she would be fired did I believe him? Moments after she was "fired" she returned and walked right by our table. Did I have confidence in him, no. Am I upset? Would I like justice? What I like an apology? Literally the world just went through another heartbreaking situation. We are all sad, bothered and we just want peace no matter who you are where you live or what you do. On this day, today. I just wanted to have a good time with my children. They were looking forward to this moment. I spent a lot of money in this place not only on games but also on food and beverage. I came for an experience a good experience and this by far was the absolute worst experience that I wouldn't have preferred to spend my money on. This young lady had orange/red hair wore glasses and maybe her name was Rihanna? But again my confidence was lost in the general manager. I honestly never want my kids to return to this location ever ever ever. read more

Jonae was our server and she did an excellent job! Our food was hot and fresh too. She recommended a few drinks and we were impressed. We will definitely return, we're gamers so the atmosphere and ambiance is always a plus. read more

Food we can't review because we were never offered a menu or even asked if we wanted food so that's a big problem. Never got acknowledged no hello, we will be right with you or even a glare NOTHING. Finally after about 5-6 minutes at the bar the lady walked over put the drink menu on bar and said what would you like. LOL what a joke. Don't go here it sucks. read more

To start, the food was subpar. The Buffalo wings my fiancé ordered had a texture comparable to marshmallows and tasted like they had been bought from Walmart and stuck in the oven to heat up. My Philly cheesesteak tasted like middle school cafeteria food, I'm surprised Michelle Obama wasn't beside me telling me about the macros and calories. Next: the service was terrible. As a server of many years myself, I've never received such bad service from a waitress in my life. Kyndal (server name) had an attitude from the very start and clearly lacked any basic customer service skills needed for the job. Her first words to us were as follows: "hey guys I'm Kyndal. First of all, did you guys seat yourselves?" We absolutely did not seat ourselves. Then we ordered drinks (Coke and Strawberry Lemonade) and an app (loaded queso- only thing to write home about). We got the app 10 minutes later... no drinks in sight. No server in sight. After we were all but finished with the appetizer, I finally tracked down a kind host and explained the no drinks and after about another 5 minutes, she finally brought our drinks to us. I thought that was about the worst of it, until we got the entrees mentioned above-that were kind of bad-and we were then waiting on refills. Which again, took forever and a day. The server, Kyndal, at this point has rolled her eyes at us, had attitude the entire time, and hadn't even offered so much as a smile. To top it all off, there were gnats. Whole experience was terrible... minus the gaming portion. That was decent. read more

Been here for over thirty minutes already experienced 4 mechanical issues, other bowlers complaining about their experience, complained that get resolved and still can't continue bowling.. while getting charged per minutte while bowling...disaster... 2 servers walking around just looking at us..no one taking orderss and everyone wants to get something to drink and eat Been waiting oomph manager after requesting twice...15 minutes lateR no manager. All the kids have quit because the alley is stuck clearing pins by itself for over 20 minutes. Now I'm stuck with all the shoes and no ooze helping get this resolved so I can spend time withh the kids and at least play games to salvage the night Wanted to give last update...manager finally came over to let me know after 1:15 at alley that didn't work..good news we don't have to pay read more

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My family and I went here bowling on a Saturday evening. We all know the establishment is busy anyway with kids and adults, but I was disappointed from the time I walked in. My family was assigned lane 7! We go to bowl and the lane is clearly not working well. I went up and told the young lady who told me they wouldn't charge for my shoes. I thought I guess so I went back to make sure my kids have a good time. After about 10 more minutes of the lane not working I finally told my kids to take off their shoes and we were getting our money Back! The young lady said I have to ask my manager can I refund you or not charge you. Why did she have to ask when she called maintenance and no one even came to look at the lane. She could clearly see it was NOT working! Not to mention, there is no food service in the bowling section so we were told to go to the bar. Me and another person who was bowling stood there for about 15 minutes waiting at the bar to order with two bartenders. After ordering and dealing with the lane. I cancelled and my family and I just went elsewhere. I promise as we were leaving the other place news reports on my phone that there was a shooting in the parking lot of this establishment! I thought omg I'm happy all of this happened so my family wasn't caught up in the madness. This location need to revamp every thing and how they run this business and most importantly renovate that bowling alley and how it's ran! Would make sense to have a waitress back there and the bar open if it's a full house. read more

I was not very impressed with this Dave and Buster's. We had our company holiday party there this year. First skee ball stole the credits on my cards without giving me any balls. Then the minion machine broke on both sides multiple times. I would ask someone to fix it and they would say they would get someone and no one would ever come. Three nose level was ok when we first got there, but as soon as more people showed up, it got incredibly loud. By the time we left I had a really bad headache. I probably wouldn't come back here unless it was paid for again. read more

Dave & Buster's Concord - Minion machine - American Near Me - Concord, North Carolina

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