Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

I called to hopefully get a quote or know if they are able to solve my computer issue regarding…read moredata recovery. The guy Jared who answered the phone was very rude and unprofessional. He was constantly interrupting me after asking a question and also responding with attitude whenever he spoke. After seeing some of these reviews, I'm glad I called and didn't waste my time going here.

I have a new Lenovo Think Station that crashed. Lenovo came out…read moreand replaced the mother board, the crash corrupted the boot. I tried to get a new boot repair disc from Lenovo. But after many "I am sorry" and "thank you for your patience" I finally took it to Computer Fixx in Eden Prairie. John explained that they have several possible ways to get the files recovered and get the computer going again. After a day and a half, John called and said the computer was ready. They had checked the computer over completely. They found that Lenovo had put the incorrect mother board in and some of the other configurations were also incorrect. John and his team get a FIVE PLUS rating from me for both their honesty and speed in which they fixed the computer. I highly recommend John and his team for the work they did and could not be more happy. Lenovo sure is not IBM, in fact far from it. Roger S

I have a lap top that I rarely used, but suddenly was in a position which required its constant…read moreuse. As luck would have it, it fell off the couch and hit the hardwood floors hard. it stopped working properly. I took it to Computer Fixx in Eden Prairie and I couldn't be more happy with the results. John was amazing! Turns out my computer gave him a run for his money and he would fix one thing, and another would go wrong. He covered all additional fixes under warranty of the original, very reasonable, payment. He didn't give up until I had a fully functioning laptop. I couldn't recommend them more highly. Fast, friendly effective service at a very reasonable price!!!

This man is horrible at his job I sent my MacBook in to get some key replaced waited 2 months for…read moreit to be done he said he couldn't fix it we picked it up half of the keys don't work now and key that worked don't and my h key is a back key now and before I sent it in ever key worked some where just sticky and need to key caps I would never send any one I know there and would not recommend them

Late in writing this, but last year I had my external drive completely fail on me. I took it to…read moreTechwarriors and within a day, they had recovered everything and put it on a new drive for me. It was so seamless and easy in a total panic moment, that I would never go anywhere else for help now. 100% the best experience I've ever had getting any sort of technology repaired! Must use!!!

The technical team at MidWest Tech is top notch. I had a tape drive in an autoloader that was…read morefailing, and the vendor I bought it from had no option for replacing or repairing the drive. The only option the offered was to buy a whole new autoloader, or buy an external drive with no library. I found MidWest Tech on the Internet, and they were extremely helpful. They had posted videos already about how to tear down my autoloader to get the drive out. They responded quickly to all of my e-mails, and offered advice on various aspects of how to get the most out of the drive and tapes. I sent them the drive, and a little over a week later, I had a drive that was running beautifully. It was only transferring 50MB/s before showing signs of failure. Now it has a 135MB/s transfer rate. I'm THRILLED. I really appreciate the sales and technical folks for their professionalism and technical expertise.

Velocity Tech Solutions - HIGHLY recommended. I want to just say how amazing it's been working…read morewith this company. While I'm no stranger to them (they were recommended to me a while back and I used their services for a variety of things like RAID batteries and some servers), we recently had a big backup project, and Robbie E. Anne T., and Dylan K. were amazing in helping us pick the RIGHT hardware and software solutions (which actually ended up being even more cost effective than other solutions they could have upsold me on), and providing patience and support throughout the design and implementation phases. They were communicative, patient, and very helpful. I cannot recommend them enough, and I will definitely be utilizing their expertise and services in the future!

Saved the day! Seriously…read more Ann from velocity tech solutions is a hero. We had a server go down and could not find the part we needed anywhere. I called their after hours support line and within an hour I had the part in hand. Great service. Great people. Great company. I will be contacting them for all of our server parts needs. Keep up the great work! Andrew Becker | Director of Operations | Water Park of America

Highly recommend. Owner is knowledgeable, patient, and prompt. Thoroughly explains the issue, and…read moredoesn't try to get you to repair stuff or install stuff that isn't needed.

I brought in a PC build I had been working on and was not getting output from it. John was great…read moreand helped me get everything working. He was very prompt and communicated wonderfully. For the quality of work it is the best price around the metro.

Ok. It's working and everything is great. I AM truly happy…read more My only beef is that I was told they recovered 4 gigs of space (I have a 200+ gig hard drive and just under 300mb when I check the properties on the C drive). So unfortunately that isn't true. At least I have room now to dump stuff onto a backup hard drive I bought that is a terra byte. Also, whomever verified this business from Yelp didn't bother calling the number. Their website is not updated but the picture I submitted is from the corner of Randolph and Hamline. Maybe I should get a street sign in the picture to help with the "business verification?"

Great service and had my PC run in tiptop shape. I was having a lot of issues with my audio on my…read morePC and he figure it out and my audio has been working great.

Something got botched on a recent Windows update, and panicked, I called Nicolet Tech. (I knew…read morenothing about them but just chose them from a Google search, and because they were close if I needed to bring the computer in.) I spoke with Ryan, who was an incredibly patient and thorough genius. Within 25 minutes, everything was fixed! I could not recommend Nicolet Tech (or Ryan) more highly!