Been going here for yrs!!! Honest people that aren't trying to take advantage of anyone with the lack of IT knowledge.

My computer suddenly stopped working, so I took it into Best Buy's Geek Squad, who referred me to Dart. I took it there, asked them to pull out the hard drives, which they did - and they called a day or two later to tell me it was a defective power supply which would cost $200 and about a week to fix. I called them about almost two weeks later to check on progress and was told "Oh, it's ready, come down and get it!" So I did and paid them the $200, and they put the hard drives back in and got it to boot up for me. (So far, so good - if I'd gotten a call telling me when it was ready!) Upon getting the PC home, I logged in and got this error message: "We can't sign into your account. This problem can often be fixed by signing out of your account and signing back in. If you don't sign out now, any files you create or changes you make will be lost." So I sign out and sign back in, several times with the same result. I try rebooting, I try turning off my PC and leaving it for five minutes or more to discharge and turn it back on, I try unplugging my external drives and plugging them back in - no dice. The only difference is that about half the time, the PC won't even make it to the Windows sign-in screen, it just shuts off or hangs up in the boot-up process! I even go online to see if this is a problem other people have and how it can be fixed, and I'm told "Log in in Safe Mode" - which I try, only it shuts off before doing that!!!! So, I call Dart Computing to say that my PC which they "fixed" doesn't work - and THEY say, "Well, that's a separate problem, you'll pay again for us to fix that!" I didn't have this problem before I brought it in, but it's MY fault? I am very disappointed with the service and follow-up I've received, especially since when I left the man behind the counter said, "If you have any problems? Call and we'll take care of it...." read more

Dart Computer Solutions - IT Services & Computer Repair Near Me - Syracuse, New York

I called Dart Computer around Thanksgiving 2014 about repair in my home. They told me the guy that does the scheduling was out and took my name and phone number for a call back. It never happened. I again called in mid July 2015 and the same thing happened with no return call. I ended up taking my computer to Computer Outlet in Liverpool and was very satisfied with their service. read more

After an extremely long process trying to get a simple repair here for my mac, which they eventually did- the next guy who worked on my computer (apple store) when it crashed asked me why on earth my computer has a 2010 keyboard/top case on it when it's a 2012, and stated "it will cause you problems down the line." I opted to get it fixed at a liscenced apple repair shop instead of the apple store, where I was informed that the wrong cable was installed, leading to my current crash. Both places, indepently and without prompting, asked me who on earth worked on my computer beforehand. The answer: dart computer. Do not take your apple product here under any circumstance. The customer service was also non existent during my repair there and the whole interaction was frustrating and full of empty promises ans unmet deadlines, but hearing that the end result was a completely botched repair is what prompted this review. read more