Staff are good. They provide good care…read more They will definitely try to sell you stuff at a premium that you could buy online so look out for that. My biggest complaint is every single visit takes like 2 hours. I don't have the time to give them 2 hours every time one of my pets needs a vet visit.

I had to go back and edit my review. At first, I wasn't really that impressed with the clinic, but…read moreI think it's because it's not what I'm used to. I like the old fashion style, where the doctor does it all and the tech basically holds the pet and works the billing. This is a much bigger operation and the tech does most of the physical or hands on procedures. It's more like a human hospital in that regard with the techs being more like registered nurses. I can imagine there is a lot of overhead and that is why the cost is considerably more. Still I had some questions after our visit and the doctor cleared up some misunderstanding I had regarding the diagnosis of my pet, so I'm very appreciative of that. This is a costly place though, and we did have to wait, in spite of all the techs and staff.

10/10 experience this morning for my French bull dog, Koda. I had an emergency visit and was…read moreimmediately welcomed by front desk staff. Within an hour my dog was seen and medicated. The front desk girl, vet tech and Doctor showed compassion and worked efficiently to make sure my dog was taken care of. If I lived in the area I would seek vet care there. Thank you I-20 Animal Hospital.

Ok went today for my baby dental appointment and everything went well ! They did honor the discount…read more, I finally found out the actual lab results and what they tested for and they went over all my questions !

Absolutely horrible staff, rude condescending & frankly it's just a business. They don't care about…read morethe animals. They care about the money and joining their VCA club. I paid for medicine went to pick it up. They had closed my dog suffered over 13 hours without that medication they did not care. Do not go to these people. They're horrible.

Went in for a first time visit for my puppy, Luna. Everyone was sweet and handled her with the…read moreup-most care. Completely loved it!

I haven't been to Pets West in a long time but was sad to see when I went recently that all of…read moretheir inventory was gone. The shelves were completely empty. All the shelving and displays were still in the store giving off a "going out of business" vibe. I asked if they were moving. The employee on duty said they were transitioning to services and away from retail. I haven't signed up for any training there so I cannot rate them for that. Since I went to Pets West to purchase supplies, treats, toys, and chews, I can say it was a huge disappointment. I attended training classes in the past and may again, but I'm skeptical given the recent reviews about boarding and daycare. On the plus side, the two employees were friendly.

Cleanliness of self-service wash area /boarding needs immediate attention. It's extremely dirty &…read morethe smell is absolutely awful. We saw dogs that were boarded, please don't leave your dog here. They are better at home. Trust me. One of the employees bathed a dog & placed him in a kennel with a fan pointed at it. Sad.

One of the best veterinary clinics we've ever been to. From the moment you enter from the time you…read moreleave. The doctor & staff were all friendly, professional, caring & knowledgeable. Great place!!

The best vet! She will see that your pet has all the love and care they need! Great prices! Big…read moreheart! Always easy to schedule an appointment. Staff is caring!

Kirsten was so incredible throughout the entire process. I could not have asked for a better…read moreexperience. 10/10 would recommend for any pet parent who wants the best for their loved one.

I recently had to put down my 17 yr old Labrador. He worsened quickly over a few days, and I knew…read moreI didn't want to do it at the Vets office cold tables. I found Codapet online and booked Dr Kirsten Stukey on a Sunday- 2 weeks before Thanksgiving. She responded quickly after the booking and even came much earlier when I realized my boy was not doing well, and I needed her sooner. She came on time, was kind and patient. She explained everything and answered any questions. I am very grateful to find this service last minute on a weekend. It was more expensive than at the vets office but at home is much much better for your pup. Dr Stukey was great. My dogs ashes were at my vets office in a beautiful cedar box just over 24 hrs after Dr Stukey left with my dog. (Pet Memories cremation service in Rockwall). Thanks Dr Stukey for your kindness and patience during this hard time. Pics of my pal, Kibo

I'm thankful for this emergency clinic. It has been increasingly hard to get into a regular vet on…read moreshort notice. I know I can always get in here regardless of the seriousness of the issue. Price wise I've never found their prices out of line. They tend to run exactly what labs and meds would run at my regular vet. Staff is super friendly, understanding and helpful.

This place is amazing, everybody and I mean everybody is so so kind and helpful. Very clean and put…read moretogether, amazing customer service and I recommend this place 100%.

Bad customer service, the lady that runs this place yells and cusses at her clients, she doesn't…read morereturn your deposit or board when she says she will. The feed and hay isn't good quality. I've found my horse in a dirty stall and run. When it rains my horse is standing in water and mud and found moldy hay fed to my horse. I wouldn't recommend this place.

This could be a great place to board a horse, but it needs some work. My horse is there for the…read moretime being, but looking for something a little better. I don't think it's safe for children or dogs, but there are several there. The trainer is really great, that's my main reason for being there. Should you decide to board here, visit and "observe" the surroundings, I believe the best times would be on a weekend.