Best place in town to buy lumber or anything else you might need Ridout has it and it's very…read moreconvenient to get to! They have awesome people working there and if you need anything delivered...you have to go with Ridout! Will is one of the nicest and helpful men I know. He goes above and beyond to make sure you get what you ordered and it's always on time every time! Ridout even carries my supplies I use for cleaning houses and CHEAPER than the other places! Definitely recommend

After three bad experiences dealing with this place...I am DONE! Two were with the window people…read moreand now one with flooring. This business CLEARLY cares more about money than customer service. I would rather buy online than deal with anyone there.

Been a loyal customer with all harbor freight till today!! The evening manager is disrespectful ass…read morewith terrible customer service... We needed 6 safety vest and 6 helmets for our crew we run. They had them instock. Picked the helmets up and the plastic insert aren't attached. One the bags was already ripped and manger told me I broke it. I was buying it little did he know that the plastic inserts don't come connected. Also wanted try on the vest make sure they fit me. Living a hour and half away. Didn't want to have come back. He argued with me for 10 minutes and kept exalting the situation. Till I just took my cart of stuff left it and walked out.

Poor customer service. The return policy is on the receipt and gives management the authority of…read morewhether they take it back regardless of the circumstances. So don't be expecting a refund even if the item is exactly like it was when you bought it, especially if it's out of the original box. They are not a friendly return business and will disregard customers and the loyalty to buy there again. Won't ever go back to a Harbor Freight, go to Lowe's or Home Depot or somewhere else that is friendly returns customer service.

During my kitchen remodel this store has been very helpful in designing, ordering, and answering…read morequestions for a new island and butcher block countertops.

I would give them zero stars if I could. We bought a vanity and tabletop for our bathroom. It ended…read moreup being a bit too big so we took it back unopened to exchange it. They refused to return it because it supposedly was the "last one", even though they didn't mention that when they sold it. This is terrible customer service. Any store worth its salt would return unused items that don't fit. Don't waste your money!

I have ALWAYS had a really good shopping experience at Hiegels. I have never been treated badly. I…read morehave always been treated with the utmost respect and help. Shop here with confidence and find many things you'll never find at the big hardware stores.

I've relied on Hiegel's since they (and their famous water tower) were located at the corner of Oak…read moreand Harkrider where Walgreen's is now. Unlike Lowe's or Home Depot, this is a full-service hardware: customers walk up to the counter to ask for the items they need. The customer service representatives will ask questions about the job to ensure you're buying the right tools for the job, and then you follow them through the store as they pick up the items, checking to make sure you're getting the right thing. I've never had to return anything. They also have a full range of services: knife sharpening, key copies, propane exchange, carpet cleaner rental, and ice. I do wish they could extend their Saturday hours and allow their employees Sunday and Monday off...that would mean a lot to those of us who work 8-5 M-F. Also, I know the first reviewer. He has some issues.

I had an outstanding experience at the Lowe's in Conway! The gentleman in the tools department was…read moreincredibly helpful. I couldn't even name the tool I needed for my drill to restore a beautiful flea-market bowl, but he stayed with me, listened to my project, and helped me find exactly what I needed. I'm so grateful for the 15 minutes he spent guiding me through. Then, in the paint department, another gentleman was just as fantastic--he quickly got me the paint samples I needed in no time. Thanks to them, I was on my way home to craft and restore my bowl! I truly appreciate their attentive, knowledgeable service. Five stars for making my hobby projects a success!

1 Star -- At This Point, It Should Be Spelled "BLOWE'S"…read more My husband and I walked into the Conway Lowe's at around 8:00 in the morning ready to buy a washer and dryer. We have always been big Lowe's fans -- or at least we USED to be. The experience started off strangely before we even made it to appliances. My husband has IBS and urgently needed the restroom. There are only two stalls in the men's bathroom, yet there were THREE gentlemen in there, and they remained in there for an unusually long time. My husband eventually had to leave because he simply couldn't wait. Then we headed over to appliances. We were specifically looking at scratch-and-dent appliances because we happen to believe there's absolutely nothing wrong with saving money where you can. We have money. We just prefer spending it on things that actually matter instead of wasting it on first-world shit when a perfectly good appliance with a scratch or dent will wash the exact same clothes. The gentleman in appliances appeared much more interested in Facebook than helping us, so I finally approached another employee and asked for assistance. His first response was: "Well, I don't work in appliances." Then he followed it up by telling us: "This is the Sanford and Son section." I'm still not entirely sure what that was supposed to mean. I'm guessing he was referring to the scratch-and-dent appliances, but regardless, it came across as incredibly condescending. Then came the giggling and laughing. Here's the thing: we weren't asking anybody for a handout. We were trying to GIVE Lowe's our money. Choosing to buy scratch-and-dent doesn't mean someone can't afford something new. Sometimes it means they've figured out that paying hundreds of extra dollars because the side of a washing machine is cosmetically perfect is ridiculous. Good customer service would have taken about 30 seconds: "I don't work in appliances, but let me find someone who does." Instead, we walked into Lowe's as longtime customers ready to purchase two appliances and walked out feeling like employees were more interested in Facebook, jokes, and judging which section we were shopping in than actually helping us. So maybe we've been spelling the name wrong all these years. Apparently there's supposed to be a B in front of it. BLOWE'S. Do better, Conway Lowe's.

At best, an employee was able to confidently tell me they didnt have my item in stock. At worst,…read morethe employees regularly don't know if an item exists, let alone if or where it is in the store. I was told that I would have to make a common appliance, a specific type of ac to dc convertor, out of parts that they also didn't have in the store. It was weird as I rarely enter stores, with the intent to make purchases, and then proceed to be thwarted effortlessly by the store itself. So I went to O'Reilly's\Autozone, where common business practices have at least been suggested to the employees. Got item for less than 10 bucks with fancier options avaliablefor 30+. This Ace should stop DEI hiring the elderly conservatives from next door. It's costing them sales. Autozone gets 4\5 stars for obvious reasons. O'Reilly's 4.5\5 stars for association and the catchy jingle.

Making someone wait 24 hours for programming keys is not conducive for good customer service. I…read moreknow it's hot but we need our car today. It would have wasted less of our time if you simply suspend the service rather than looking for the right parts for 15 minutes only to then tell us it won't happen now. Welcome to June in Arkansas. It gets hot.

My husband and I would like to thank "SAM" at the Conway, Arkansas store on elsinger blvd…read more For awesome service He made our shopping experience THE BEST This made our day! Thank you " SAM "

Overall, I have consistently found the Home Depot in Conway, AR to have friendlier and more helpful…read moreemployees than Lowes. Over the 20 + years, of course there has been the occasional grump that doesn't want to work, but it's rare. Home Depot's prices are on par with Lowe's as is the quality. I like the brands Home Depot carries.