Oh man, I recently discovered Harbor Freight and I'm loving it! If you're a DIY-er, or a homeowner who needs some tools to get a job done, then this is your destination. The tools are very cheap (inexpensive), but most (if not all) seem to be of very good to excellent quality. Look for their coupons or go to their website for coupons. You can get free tools! Did I mention free? Also, the service in here seems to be better than at a big box hardware like Lowe's or Home Depot. I've never had trouble finding a CS rep in here to direct me to an item or tell if they don't carry an item. It's not as big as one of the aforementioned big boxes so don't expect to come in here and get everything you need. Also, I'll mention again: Free tools!!!! Yesssssss! read more

Been a loyal customer with all harbor freight till today!! The evening manager is disrespectful ass with terrible customer service... We needed 6 safety vest and 6 helmets for our crew we run. They had them instock. Picked the helmets up and the plastic insert aren't attached. One the bags was already ripped and manger told me I broke it. I was buying it little did he know that the plastic inserts don't come connected. Also wanted try on the vest make sure they fit me. Living a hour and half away. Didn't want to have come back. He argued with me for 10 minutes and kept exalting the situation. Till I just took my cart of stuff left it and walked out. read more

Poor customer service. The return policy is on the receipt and gives management the authority of whether they take it back regardless of the circumstances. So don't be expecting a refund even if the item is exactly like it was when you bought it, especially if it's out of the original box. They are not a friendly return business and will disregard customers and the loyalty to buy there again. Won't ever go back to a Harbor Freight, go to Lowe's or Home Depot or somewhere else that is friendly returns customer service. read more

They are very friendly and products are better value than anywhere else in town. It's where I always go for tools.

If you like being made to feel that you are an inconvenience and bother to to be waited on, this is the store for you. I recently went to purchase a farm jack for a one-off project. There were two registers open so I stood in line behind a gentleman doing a return. Once the transaction was completed, the cashier began gathering up the parts of the item being returned and started to walk off. It was like he just realized I was standing there and he turned and threw the items he was carrying on the counter and gave me a look of disgust. I told him I didn't want to bother him and went to the other register line. When I brought this to the attention of the other employee, the response was something like "Yeah, he gets cranky sometimes". Pitiful customer service seems to be the norm for this store... read more

If there was ever proof that gone were the days of customer service, Harbor Freight in Conway would be the perfect example. They made it obvious to me that their standard operating procedures and company policies take precedence over customer satisfaction or having a repeat customer. Management and customer service representatives are not really managers or really interested in customer service in any real sense. They are glorified used car salesmen who are happy to sell you products and push you into buying a membership at every turn but when issues arise all they do is pawn the customer off to their customer service line or give some line about company policy. I recently bought a Pierce Nail gun from the store in which I wanted to use on a time sensitive project with a tight budget. In fact, I didn't even account for purchasing a new gun but my old one had failed. So, I purchased the middle line one that Harbor Freight had available. Right out of the box the seals were bad and it never fired one nail. At the time of purchase, they had let me know that I could exchange or return the gun with a restocking fee when I bought it. Unfortunately, it was the only one they had when I went to exchange it. When I wanted to return it so that I could purchase a gun somewhere else, they told me that the policy was that there was a 15% restocking fee. Can you imagine buying a broken piece of equipment and the store telling you, we can return it but you have to pay us to take it back. Wow! Bottom line, I was unable to return a piece of equipment that was faulty right out of the box without paying them for MY INCONVENIENCE. I understand why they have this policy in place so that people do not buy equipment, use it on a project, and then return it. That makes sense to me but those people who don't do that kind of thing, pay the price for the few that may. What a shame. Both my wife and I spoke with Laura and Archie, store managers, about the scenario multiple times. Their standard turn of phrase was to call the customer service line which requires you to be on the line for half an hour or more. What an inconvenience. I was highly disappointed in the service I received and was sickened by the standard "sorry that is our policy" robotic phrase. Harbor Freight obviously does not employ real managers, just clerks who are trained to spout off scripts. A real manager has the power, ability, and empathy to right a situation when the customer is wronged by the company. Personally, if I was a manager worth any salt, I would be ashamed to even be affiliated with a company like this. The sad part is that my wife and I are building a house and we planned on using Harbor Freight for many of the items they have available. I also work as a contractor and use Harbor Freight frequently for items I need. Unfortunately, I have learned Harbor Freight is more worried about collecting money from people, then taking care of them when a faulty product is sold. I know I am only a little fish, but I will not be going back. The return cost me more than the restocking fee. I lost time on my project, had to drive back to the location, and had to sit on the phone with customer service. They should be paying me for this inconvenience. They probably don't care anyways, stores like this rarely do. I think that it is a fair estimation based on my experience. The company will lose potentially thousands of dollars in sales from me over a broken $99.00 nail gun that they sold me. That is not my version of good customer service or management. Not only that but I will make sure I tell everyone I know about this. It's sad when I think about it, companies like this just don't care about the people they rely on to give them business. If I can prevent the same inconvenience to someone else, I will save others a lot of aggravation. That is why I wrote this and that is why I will post this everywhere I can. I hope it was worth it to Harbor Freight and their managers to uphold their precious standard operating procedures. My advice is to go to Home Depot or Lowes to buy equipment like this. Neither one of these companies would treat a customer in this way. I realize that things at Harbor Freight are less expensive but you must remember that you are buying items there minus any real customer service. So cross your fingers and hopefully nothing goes wrong, because you will not get the help you deserve. If you don't heed my advice and still shop there, I would at least do your due diligence and have them test the equipment at the store but my guess is it is probably against company policy. Funny how businesses like these run. Just be forewarned that Harbor Freight does not care about the customer, they care about protecting their bottom line, so be cautious. read more

This is by far the worst Harbor Freight location I've ever been to which is disappointing because this is the one in my town. Seems everytime I come here for something they're out of stock or they have just 1 register open and a line of customers backed up down one of the tool aisles. I came here this past Sunday to get a Christmas present for someone and after waiting in line with about 8 other customers in line and no other workers coming to open an extra register, I just left my item and walked out. I drove to Home Depot and paid a few extra $$ but it was well worth it to be able to get in & out and not have to wait forever in line because the store management is completely incompetent. I've even addressed this issue several times with Harbor Freight's District Manager and yet here we are still with the same ridiculous issue. They blame the issue on Covid, which is nonsense. The management staff here is about as useless as they come. I'm done doing business with Harbor Freight. I'll shop on Amazon or go to Home Depot. read more

I had a terrible experience here with a very rude worker as well as a rude manager. I called the toll free number and was told a district manager would be calling me. That was nearly a week ago and I have yet to receive a phone call. read more

Went in found someone that worked there,he took me straight to what I was looking for was friendly and helpful. Just what I expected. I wish other stores would do their job as well as this young man did. read more