Hired Dansel Restoration after we discovered a leak under our linoleum in our bathroom. Because a portion was being covered by insurance, AAA was involved. Luckily, we picked Dansel from reviews and they are a AAA authorized vendor. Dansel arrived and quickly cleaned up and tore out all the wet stuff and installed drying devices. They put plastic down and sealed the bathroom door with plastic and a zipper because of fears of mold. Once everything was dry, we decided to just gut the room and start fresh. Daniel helped us through it all and also helped us deal with AAA who was pretty incompetent. To help save money, Daniel recommended we pick out and pick up all the items going back in the bathroom, easy enough and that lets us hand pick exactly what we wanted. Once we had everything, the work was quickly completed. The workers were very friendly and respectful. We are very happy with the results and the price point. We will most definitely use Dansel again. We like to support small, family run businesses!! read more

Dansel Restoration - Before. Water damage and minor mold. - Damage Restoration Near Me - Fremont, California

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I used Dansel Restoration and unfortunately had a frustrating experience overall. Scheduling was inconsistent, communication was poor, and there were multiple instances where workers showed up at times that were different from what had been communicated. More concerning, I specifically asked the crew to wait before opening my gate because I have a pet on the property, but they opened it anyway, which was a serious safety concern for me. The craftsmanship itself was okay, but the inconsistent communication and response times made the entire process unnecessarily stressful. My biggest issue, however, was the financing. Their payment communication prominently advertised "0% APR," which led me to believe I was signing up for interest-free financing, but I later discovered that the loan I received carried a significant interest rate. I personally found the way this was presented extremely misleading and predatory, especially since the higher interest rate was not clear to me from their emails or payment request. Between the scheduling issues, lack of communication, disregard for my instructions regarding my pet, and the misleading financing experience, I would not use Dansel Restoration again. read more

Daniel and his staff were kind, quick, professional and efficient. They explained every step of the demo/renovation process clearly and updated me every step of the way. Their demo process was very clean and professionally done. I would highly recommend them for any restoration or renovation work. read more

I had the good fortune of having this company assist with the estimate of repairs to my bathroom, bedroom and living room. The person that arrived was professional and very thorough with what needed to be done. He brought a fancy camera that was able to determine the size of the room accurately. I was impressed. I highly recommend this company. read more

Fernando and his team were quick and so good. reliable with times and best prices while doing High Quality work!!

Daniel and his team at Dansel did a high quality and fast job fixing water damage caused in my floor, walls, pantry and laundry room from a leaky water heater. I made the mistake of working with another company and had 2 unsuccessful rounds of mold and water remediation spanning over a month before working with Dansel. Dansel completed the water damage and rebuild within 2 weeks! I am very pleased and recommend Dansel for your remediation and rebuild needs. Big thank you to Daniel, the Operations Manager I worked with, for exceeding expectations! read more

Our home got flooded with water unexpectedly and we needed assistance right away to mitigate the water damage. We didn't have time to vet yelp reviews or look through the bunch as it late at night. Luckily, even though we chose the first company on Google that was displayed, I have to say I feel very fortunate to have come across Daniel and his team. They sent someone out that night understanding the severity of our situation. Although it did take them awhile to arrive (understanding they had to pick up equipment), they did answer all the questions I had that night. The next day, Daniel came to assess the situation. I appreciated his first question asking how we were. It really put a personal touch in the midst of chaos. He was very thorough with his process and always answered all my questions and addressed all my concerns. He would discuss with me next steps before doing the task to make sure I was aligned with him and understood the process. He made sure to check in every day with the progress and what the next steps would be. His confidence in his work made me feel at ease. Overall, I would recommend Dansel Restoration though I hope I will never need this type of service again. They've been in the business for 8 years now so they've probably seen everything. If you're looking for services for water/fire damage, odor/mold removal, or sewage cleanup, I really hope you consider them. Throughout the process I was reassured on the daily progress, felt that I could reach out at any time, and knew I could rely on Daniel and his team. The only area I would give feedback on is punctuality and communication on when the work would start in the morning as we would often need to check in to see the ETA. Traffic in the morning is understandable as they were coming north from San Jose, but a text letting me know ETA or a delay would be helpful for a customer that is expecting a certain time of arrival. read more

My home was experiencing water damage in our bathrooms and we called Dansel to come by and perform an inspection and quote. Daniel A. arrived the same day we called (on a Saturday no less!) and quickly assessed the two bathrooms, and provided his expertise and recommendation for resolution. Not only did he come prepared with a set of tools to help him understand the situation, the quote he built was extremely detail oriented and easy to understand. Daniel not only kept in touch as we were going through the process, but continued to provide advice (as we are new homeowners) and even pointed out some regulations to be aware of (like different CSLB laws/ordinances). Daniel has been amazing to work with! read more

We were worried about having a mold problem as a result of a water damage to the house, so we called Dansel Restoration to assess and give us a quote. They responded immediately, set up the time to visit our house in less than 24 hours, and Fernando arrived promptly with regular communication. We were impressed by his thorough, free assessment of the situation and telling us that the water damage had not caused any mold problem. We strongly recommend Fernando and Dansel Restoration and would use their services anytime we need in future. read more

My husband and I reached out to Dansel Restoration in early January to investigate what looked like a mold issue forming around our doors and windows. They were extremely professional, helpful, and compassionate. Danny came by immediately to assess the situation. He made very reasonable recommendations and didn't try to sell unnecessary services. He was very transparent about the costs and offered a very competitive price. Since I was experiencing allergy symptoms, my husband and I opted to have two mold tests performed--one swab from a baseboard (pictured in one of the "before" photos) and an air sample. The test results indicated the mold problem was mild and provided peace of mind while we waited for our HOA to approve our application to replace the old doors and window. We consulted Danny over several phone calls regarding pricing and the details of the process. He patiently answered our questions and even took the time to share some photos over FaceTime to better illustrate the mold remediation process. Once the replacement doors and windows arrived, the remediation and subsequent door and window retrofit began immediately. Their foreman, Greg, was always available for additional questions and was very good about providing daily updates as to the progress of the remediation & retrofit. During this time, Dansel's team worked very efficiently and made sure their workspaces were clean at the end of each work day. They took extra care to repair all the areas that were impacted from the mold remediation efforts and the doors window install with fine detail. The paint match, the drywall, the baseboards--it all looks amazing. You can't even tell repair work was done and it looks even better than it did before. We can't recommend Dansel Restoration enough. read more

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We had a leak in the bathroom that spread to the bedroom. Fernando Ponce come in and with his fancy technology he was able to pin point the walls that needed to be taken care of. His crew came in and sectioned off the areas they were working on and also covered any areas they were walking on. It took them 3 days to complete the work and the dryer fans worked their magic the next 2 days. They cleaned and hauled away all the moldy debris. I hope I don't need to use Dansel again but if I do experience mold again, Fernando will be the first person I call. read more

BUYER BEWARE: Complaint filed with BBB. Dansel did NOT respond to their two attempts. I paid $4,433.63 to Dansel Restoration for mold remediation. However, there was NO mold! Efflorescence crystals formed by moisture in the cement had caused the white powder growth that was found, Not mold. 10.5.2023 White powder growth discovered in my basement. 10.6.2023 Dansel was called and performed Mold Tests; Cost $500.00. 10.17.2023 Dansel provided quote for $3,933.63 to remove Mold. Work could not commence until proposal signed; unbeknownst to me, a Mold Waiver was included in paperwork. 10.26.2023 After alleged mold was removed, Dansel provided an additional reconstruction proposal to finish the work for $2,432.16. This proposal was declined due to financial hardship. 4.25.2024 The white powder returned worse than before; Dansel was contacted. 5.24.2024 Dansel advised mold had returned and provided a new mold remediation proposal in the amount of $4,979.75. They advised there was No warranty on initial work because I signed a Mold Waiver releasing Dansel of responsibility if mold returned. 5.30.2024 Claim submitted to insurance when alleged mold returned (6) months after Dansel performed initial work. Insurance investigated and established mold test air sample appeared "abnormal" and surface testing was "Negative". There was NO mold; nor had it returned. Insurance agent spoke to Dansel and received ambiguous responses. I sought additional opinions after receipt of Dansel's new quote. Two companies inspected the white powder and advised there is NO mold. Both stated efflorescence crystals caused the white powder. Neither took Mold Test and advised that is done After work is completed. Both also advised a Mold Waiver is required to be signed IF the homeowner declines mold testing After work is completed; Not Before work is done. One company showed me how to seal off the moisture to stop the white powder growth. Once the moisture was sealed off, the effervescent crystals and white powder dissipated on its own. This remedy cost $250.00 total. read more

Daniel Arzate & his Team at Dansel Restoration were reasonable, professional, conscientious, knowledgeable, clean, very customer service oriented, & quick! And you want Quick when you find Mold in a Tenant Occupied unit! We had a water pipe leak in our Santa Cruz rental property between 2 adjoining Laundry Rooms in 2 separate units. It's a Landlord's Nightmare! I'm a professional property manager & real estate broker of 25 years-I know Extraordinary Customer Service when I see it, because it is so rare. His drywall specialist even matched the texture on both sides of the partially replaced walls! Typically there is always a line-NO LINE! I strive to find superb service providers for all aspects of the many hats I wear, & I could say without a doubt that Daniel & his Team are as good as it gets-an 11 out of a 10 for sure. I am delighted to have found his services & will ALWAYS use him & recommend him to my clients. He will definitely exceed your expectations. Sincerely, Mary Faria, Corcoran Icon Properties, North San Jose, CA read more

Dansel Restoration - Leak between 2 Laundry Rooms that caused Mold in a Santa Cruz, CA property - Damage Restoration Near Me - Fremont, California

I suspected a mold problem in the house and called Dansel about it. After a brief discussion over the phone, Daniel suspected that it might be something less critical and pointed me to an environmentalist to confirm. Daniel's gut feel was right and it turned out to be something rather simple not needing mold removal. I very much appreciate the sound judgement and high work ethics and trustworthiness of Dansel. They saved me a lot of time and money. If I ever have an issue, I will turn to them first. read more

I called late evening with concerns about mold growing under/behind my sink area and a very odd smell I noticed. Daniel set up an appointment the very next day. He sent a text and email as a reminder of our appointment as well also texting 30 minutes before appointment time to let me know his estimate time of arrival (nice to have this). Daniel checked out the area of my concern and felt I could clean it myself (giving me suggestions to clean the area). I still had concerns of the smell and air quality. He then suggested Air Quality samples to confirm the quality of air in my home for health reasons as I have asthma. Daniel did the sample's the next day, sent in samples to a reputable Lab for analysis. The results came back and no signs of dangerous molds. I thank Daniel for the fast results so I feel better about my house air quality. He was very pleasant, knowledgeable and only charged me for taking the air samples and cost of Lab analysis. Thank you Daniel. read more

I would highly recommend Daniel and his team for your mold and/or water damage restoration. Not only did they do a great job but they were very efficient, clean and trustworthy. The project manager Greg was very responsive and great to work with. We had a leak in our bathroom from the roof and after the water damage and mold remediation, our bathroom looks like it was never touched. 10/10. Thanks Dansel. read more

I requested a consultation with him and I'm so glad I did! He helped guide our family on what steps to take. Our family had so many questions and he was always so kind and patient with us. Answered all our questions. Very professional, honest, and reliable. read more

Our water heater leaked which caused water damage to the kitchen soffit and ceiling. Not having experienced this kind of situation before I looked for water mitigation companies. Found Dansel Restoration. The owner Daniel came the same hour I called, assed the damage but it took me a couple of days to get a plumber to replace the water heater. Long story short Daniel walked me through the entire process. His crew is very professional and knowledgeable in what needed to be done. Today the cleaning crew arrived and I must say they did a pretty good job. I am currently waiting for the final report so they can send to my insurance. Next step is for a contractor to come in to restore the ceiling, wall, soffit and kitchen cabinet. If you are looking for a reliable, trustworthy and experienced company to mitigate your water damage, I highly recommend this company! read more

Had a drain pipe crack in our crawl space, got my plumber to fix the pipe but needed a cleaner to sanitize the area due to the spillage of waste. Daniel was very responsive when I first reached out, was easy to schedule with and to define a reasonable scope of work. The crew was right on-time and they did a good job with the cleaning and at a reasonable cost. I'll be keeping them in my contact list. While I hope not to need their services in the future, if I have the need I will certainly contact them again. All in all, great service that made a problem go away. read more

When you have mold, you want an expert who is extremely thorough and won't cut any corners. That's Dansel Restoration. Daniel also took the time to fully explain the process and answer all of my many questions. read more

Our house flooded and the entire first floor was covered in water. I live outside of California and this happened on a Sunday. Frantically, I started going on Google and Yelp to find a remediation company and Dansel restoration was the most prompt to respond. They did a great job with the remediation as they came out right away and documented everything along the way. Daniel and his team were there to help my family and I get through this catastrophe. They were reliable and thorough! They took pictures for me to show me every step of the way. I was so impressed that I decided to use them for the repairs and didn't use the company AAA recommended. I am happy I did, as the repairs and reconstruction came out great! My parents have nothing but great things to say about Daniel's team as they witnessed all their work. They were kind and courteous and it really says a lot as my parents speak limited English. Thank you Dansel restoration! read more

We had a leak in our kitchen that required water and mold remediation. Daniel was very responsive from the first call I made and continued to be helpful and responsive throughout the entire process. His team was professional and hard working. They did the work needed and made it as painless as possible. Daniel also worked with our insurance to make sure our claim was processed. I would highly recommend Dansel Restoration. read more

Had a great experience with Dansel restoration after having a sewage problem and not knowing what to do I luckily found these guys that help me and my family to take the correct steps and helping me get my home in live able conditions again read more