Darvell came to inspect my parent's house for water damage from a toilet leak 2 months ago. He was super informative from the very first call. When Darvell came, he could tell I was a DIYer right off the bat. We problem solved some issues that we had in our home as I was hearing a drip from a drain. But when he did a thermal scan and moisture detection, there was no signs of water anywhere. He didn't see any moisture in our ceiling and said he didn't think there was mold in our ceiling. He said he just couldn't justify opening up our ceiling nor recommending any treatment. He did notice some moisture in one of our showers and said keep it dry then seal it off or regrout it in a few days. Didn't charge me at all for his visit. I had to shamelessly ask for help to carry an old toilet down the stairs to our garage and into my car so I could dispose of it. He graciously said yes. Thanks so much Darvell for your kindness and time! read more

Hands down one of the best experiences with a vendor in an incredibly stressful situation I have ever had! We discovered mold on 4th of July weekend - no one will be around to respond, or so I thought, within an hour of sending a request through Yelp on a Sunday, I received a message and a call from one of the owners I believe who was on his way out of town for vacation, he still took the time to call me and assure me that his team member that handles the mold remediation would be in touch. Within hours, I got a call from Darvell scheduling an inspection for 8:00 am the next day! He showed up promptly at our scheduled time and showed me where he thought the water saturation and potential mold would be. He then went to his truck and within minutes I had a quote back which he took the time to walk me through. Mold remediation is a very methodical process - there are specific steps and timeframes for each step to ensure proper remediation. Darvell also took the time to explain the insurance piece and if we were going to file a claim - he would be able to work directly with insurance and knows exactly what format they need to have all the details entered into. He never put pressure on us one way or another, shared some insights into what some of his other customers have done, we ultimately opted NOT to go through insurance based on the type of issue it was (nothing insurance would cover). The quote by the way was incredibly reasonable, in fact I was so worried - you have no idea what it could possibly be and that adds another layer of stress, but it was fair and very transparent with all the pieces to it (i.e. things like rental fees for the equipment they use)! First day of remediation (within 24 hours of signing quote) and my favorite part - within maybe 2 hours, my room was completely covered/sealed and the moldy ick was out. That was the first deep breath I took (this is a very stressful process). Not only that, but we had two air scrubbers and a HUGE HEPA filter. I finally was able to sleep that night knowing it was gone. Step 2 - find the leak and fix. He and Junior put their expertise to work, it was probably a more unusual source for a leak to come from and they had a brilliant solution. We did end up doing something different, he was great and let him know how things were going. Darvell communicated each day with what would happen next and not only that, but he followed-through exactly as he said! If anything changed along the way, I was kept up to date and vice versa. There are so many moving parts to this process and if it weren't for Darvell and Junior, I would have had a panic attack and not slept for last week plus. We are now in the put back together phase, which has its own levels of stress/timing/scheduling. Unlike a remodel, this is something that had to be taken care of - its very disruptive - no prep time, just clean and dump things where you can. So to have Darvell take the lead and help put my space back together as quickly as humanly possible and push for meeting these specific steps, it truly has made all the difference in the world and there really are no words to express our gratitude! Mold is a really serious hazard and I would recommend these guys to anyone and everyone! Truly incredible customer service in the midst of a really stressful situation! Thank you Darvell and Junior! read more

Darvell came today to give me a free estimate for water remediation after a part in my toilet failed causing the tank to fill up with water then overflow unchecked for hours. He used his infrared camera to allow me to see where moisture was still present in the bedroom and closet next to the bathroom. He confirmed what needs to be done to properly remediate while I didn't use Creative Restoration this time, I will definitely use them in the future, if a bigger job is ever needed. Just wanted to show my gratitude here for the kindness shown to me today. He is kind, honest and good to the core! read more

I can't thank US Creative Restoration enough for saving me from such a stressful situation. It was my first time dealing with water damage. Darvell came out within 20 min, and his team started the mitigation process immediately. They were so thorough with inspection and all the actions needed. Darvell is so friendly and chill, and his team is very professional and quick. I am very lucky to find this company to guide me through everything. They have a lot of experience to communicate with insurance companies too. Thank you US Creative Restoration team! read more

US Creative Restoration - Damage Restoration Near Me - San Jose , California

They did a thorough inspection for free. Good communication and technician is detail oriented.

They fixed some water damage under my sink and dishwasher. It was a big project but they got it all done exactly when they said they would, and it looks great! read more

Great experience in recovering from an unfortunate situation. My condo had a water pipe burst causing significant damage. The crew at US C R was quick to respond to mitigate the damage and then the owner was extremely patient while i tried to hash things out with my HOA. In the end, the repairs were quick and professional! read more

US Creative Restoration - Damage Restoration Near Me - San Jose , California

My home had a water leak, and we contacted multiple companies on a Friday night. Matt, Darvell, and Junior came over Saturday early morning, and they began work immediately. They completed all of their work with incredibly high quality, their pricing was very reasonable, and they were extremely friendly. I highly recommend US Creative Restoration. read more

Nice and clean on the work. Mold problem solved. Drywall put back and it looks as good as before. read more

So they have been working on our project for a couple months. The problem we have had with this company is they are disorganized. The insurance company says they have never worked with a company that only provides half the information needed then doesn't get back to them with the rest. They scratched our floors and said they took responsibility (which is good) & said they will replace but want to try to get the insurance to cover everything instead of just ordering the floor so it can be done as soon as possible (or that's what it seems like since another week has passed and they keep putting us off saying they need to talk to the insurance). Also the guy they had doing the dry wall would say he was going to show up then just not show up and when he was done there were spots that weren't done. definitely don't recommend them they are very nice when we do talk to them. My husband and I have been really patient about all the problems but at this point we are scared it won't get done at all. read more

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Darvell quickly reacted to my request, provided a quote immediately and started the work right away. The company saved my home from water damage and provided enough information to get me paid by my insurance company. Thanks! read more

Mathew and his team did a great job and helped us with the claim process, he is very responsive and we ended up renovating our bathroom also at a very good price read more

US Creative Restoration - Damage Restoration Near Me - San Jose , California

I have a house house in San Jose and because of recent storm got a huge water damage from my roof to living room and floor We found usc restoration through google and called them for an inspection. Everything was a really quick and professional. Technician explained about the process of the work as well as how to claim your our insurance company. It tools 3 days and they did an amazing job. They helped us with insurance to get fully covered as well. If you never had water damage call them they will help you a to z. read more

We worked with Darvell throughout the process of the water damage that occurred in our kitchen and the repairs. He was very helpful, informative, efficient and responsive. His team who replaced the floors also completed the work quicker than quoted and did a great job. The floors look great! read more

US Creative Restoration is EXCELLENT! I can't say enough good things about their fabulous team of Darvell, Junior, and Luis. On a Friday afternoon, my plumber gave me the bad news that I had a sewer leak inside my basement walls, which was causing a cascade of problems, including a really awful smell in my house. I needed a restoration company to come in before they could do the sewer repipe -- so my plumber called in Darvell at US Creative Restoration to come assess the situation and work up a plan. Darvell was fantastic -- really knowledgeable and professional, plus he has a great sense of humor and is such a nice guy. The follow-up was excellent via calls and texts, and the team came on Sunday morning to get the work done -- which I so appreciated! Junior and Luis were fabulous -- really pleasant and good-humored, and they worked really hard all day to get rid of all the nasty stuff from the leak, plus all the follow-up steps of antimicrobial agents, etc. They covered everything with plastic and cleaned up really well at the end of the day. Thanks to Darvell, Junior, and Luis, my house smells fresh and lovely again! I couldn't be happier with the excellent quality of the work and highly recommend US Creative Restoration! read more

Around last christmas, we'd developed a noxious smell in our house stemming from a combination of a failed shower wall, groundwater seepage, and rat droppings. Matt and his team were invaluable in helping us identify the different problem areas and remediate them very quickly, despite it being a holiday and peak omicron. He was able to get us in touch with mold specialists and even handled coordinating with our insurance claim adjuster. Through it all Matt was always available by text and phone and kept us up to date on the current situation and what the next steps were. We'd prefer to avoid this problem in the future, but if it comes up again we'll absolutely give US Creative a call. read more

I was referred to Matt by my plumber for water restoration work. Matt arrived early the next morning and had his crew begin work immediately. Matt and his team were great. All the work was done in a high quality manner and at a good price. Matt is extremely knowledgeable about water restoration and remediating any problems. He is also a licensed contractor who owns a construction company so also fixed all the sheetrock work in my home and got it back to how it was before the damage. I was tremendously happy working with Matt and recommend him 100%. read more

We had water damage, crawl space flooding and mold due to a leaking pipe left by the previous contractor (Everlast construction) during a kitchen remodel. The property was currently being rented so we needed a quick and quality resolution to the issue. US restoration were very prompt in inspecting and starting the work on the site. They took care of the mold remediation and the kitchen rebuild in quick time. Highly recommend them for construction and restoration work. read more

Matt has really helped us with emergency leak in bathroom. Since it was on top floor it started to damage ceiling below. After contacting them not only Matt diagnosed the issue but also provided guidance on how to approach insurance and get claim. During restoration he went above and beyond to make sure everything is done correctly. Its been 8 months now and we haven't faced any issues. Will highly recommend him. read more

We were moving into our new home when, after the water heater was replaced, we discovered mold in the garage. Emergency Restoration Specialists came to remove the mold three days before our move, but PG&E failed us as the power went out. Despite this, Emergency Restoration Specialists made the time in the evenings to get rid of the mold in time for our move. They did a great job and helped us work through a tough situation. read more

We had a water leak. These guys were quick, reliable and reasonable. Not only they did amazing job, their price was very competitive too. Didn't push us to do 10 extra things, to the point. They know what they are doing. Highly recommended. read more

Matt was super responsive to our request. His team arrived the next morning to diagnose the problem. The problem was a bit complicated but they did the due diligence to figure out the root cause. Kenneth, Brian and Juan did a great job and the work was done flawlessly. read more

We had a water leak situation at our house causing a lot of anxiety, as this was the first time we were going thru a major water damage situation like this. To our rescue, Matt and team jumped into the situation and quickly identified the water source and restoration process immediately thereafter. Matt was in constant touch with us and our insurance company. We were very happy with Matt and team. Would recommend them in a heartbeat read more