Dropped in unannounced and was immediately greeted my friendly staff. I needed my glasses adjusted…read morebadly and Nelly was the person who assisted me. She not only carefully fixed my reading glasses, she also took the liberty to fix my sunglasses as well. As an out of towner, I definitely recommend coming here even if its spur of the moment.

The assistant Nelly was great to work with and made my experience at Lens Crafters a breeze!!!…read more I will continue to shop for all my glasses there

Lord of optic is the best !!! I swear I was having trouble with my glasses and went to 9 different…read morelocations... 9! The moment I landed at my 10th stop my man Emad literally took my problem and handled it !!! Took him 15 minutes to fix a problem that nobody else could do. That's the type of business you wanna go to! The dedication the type of boss man that can be honest and tell me how it is.. he told me that it would be a challenge but that there was a good chance he could fix the problem. I went with my intuition and I'm glad I did because I almost gave up on my glasses that I spent $500 on :/.... Anyways! My man over here made it happen and I loved it! Don't use anyone else other than LORD OF OPTIC in the topanga Mall! & " that's the bottom line.... Cuz STONE COLD SAID SOOO! "

Iman was super nice and helpful. Great selection of glasses and sized them for us. Would definitely…read morerecommend this place, plus it's conveniently in the topanaga mall.

I absolutely recommend this place for anyone. Front desk…read moreladies were very welcoming, kind and sweet. I came in to get my eyes checked because I had slight discomfort and felt worried about my vision. Dr.Andy checked my eyes and went over all the questions I had and I was able to get a new perscription. I felt more at ease that my eyes are complete fine. Thank you guys for being such an amazing staff ! I will be coming back to get my glasses :)

This eyeglasses place is not so recommended. They're acting as if they're a car didn't sell people…read moreup selling for 3 to 400% more than what it cost in other places. Staff also lies. The price is the best in the market with the funky smile. My personal experience is no no no get away from this place fast. I do not apologize for this. I'm doing a favor for society.

They keep your appointment moving fast. One thing I liked is that they allowed me to choose and…read morelook at frames on my own; then when I was ready they helped e check out. My glasses were done faster than the 10 day time frame.

Bought two pair and they have completely fallen apart. Called and asked for a manager to call back…read moreand never heard back. The glasses are cheap plastic and they give Plastic cases with no cloth. I just called and nobody answered.

Great experience. Saw one of their flyers and I called him and went to his store. I've had problems…read morewith my progressive glasses for years and when I explained to Carlos how I wanted my prescription to be, he listened and took his time to figure out what I wanted and VOILa Glasses were ready the following day which was super awesome and I was super happy with it. Awesome experience, very nice guy and I would Highly recommend him. Thanks a bunch MR. CARLOS I appreciate u!

Lens Crafters and Costco Optical can't hold a candle to Ferris Optical if you're looking for…read moreaffordable glasses/lenses!!! I highly recommend Ferris and Carlos, the owner... Carlos bent over backwards to get my glasses quickly back to me. He is a great guy with a great family-owned business!!!

My wife and I stopped by this luggage store inside Westfield Topanga mall yesterday. This store is…read moreon the first floor next to Nordstrom. We saw they were having a sale and my wife saw a Minnie mouse luggage for our daughter so we came to look at it. The lady working was very nice to us and she speaks Spanish so it was easier for my wife to communicate. This store also sells sunglasses too so I looked at their Oakley selection. The price of the luggage was reasonable so my wife got it.

We came in specifically to look at sunglasses. Sharine was very patient and friendly as she showed…read moreus several different types of sunglasses. We did end up buying one.

I found staff here was unhelpful. They neglected to send me the address to the office, and when I…read morecalled to get it, I didn't even finish asking my question when the receptionist said she is canceling my appointment because my insurance was rejected. In a patronizing tone she said that I "must not have gotten her message about this earlier". I told her I had gotten the message and that my insurance verified that it was active and that it was accepted at that location. She argued with me that it wasn't working and said there is nothing she can do. She offered no solutions. I asked if I needed to re-call the insurance and have her hear them verify and she said no, and there was nothing she could do... yet instructed me to call my insurance (again) ‍ It was unproductive, unhelpful, and I wouldn't go here. She made no effort to provide any solutions-- and they never even sent me the address to begin with. More annoying still, I had waited 5-6 weeks to get this appointment, and now I have to start my search over and wait longer!

I had a great experience with Dr. Meany, he was very professional and kind. Most of the staff were…read morefriendly and helpful, taking the time to clearly explain the exam process. They also assisted me in choosing the right glasses. Their selection of sunglasses was good as well!

Having two children who wear glasses, I initially thought investing in frames from Warby Parker…read morewould be a great choice, especially with their complimentary adjustments. Unfortunately, my experience has been the complete opposite. I have gone into the store multiple times to have the glasses adjusted because the frames frequently become loose. Every time, I've felt like I was inconveniencing the employees simply by asking them to provide a service that Warby Parker advertises as included. They even boasted about this when I purchase the frames! But my most recent experience was the final straw. The employee took the glasses out of my hands and slammed them down on the counter while mumbling something under her breath to the other worker. I was genuinely shocked. The other worker stood there shocked as well watching her act this way. I reminded her that complimentary adjustments are included with the glasses, and she didn't respond to me. I have never felt like I have inconvenienced someone so badly. And while the other worker stood there watching her act like this, it was mortifying. When she handed the glasses back to me, I asked for her name because she flipped her name tag. Her response was, "I apologize for my behavior. I'm just having a bad day." Having a bad day is understandable. Treating a customer disrespectfully is not. A difficult day does not excuse slamming a customer's belongings on the counter or making them feel unwelcome for simply utilizing a benefit that comes with their purchase. At that point, I decided to take my business elsewhere. Warby Parker lost a customer. And it wasn't solely based off this staff members "bad day". It was the accruement of all the other times you made customers feel bad prior. Free adjustments mean very little if customers are made to feel like a burden for asking for them.

Just the worst experience @warbyparker . Went to replace a broken pair of frames and was informed…read moremy prescription had expired and I would need a fresh eye exam. I said okay and made appointment for the following day. I arrived 6 mins late for the exam and was informed that because I was outside the 5 minute grace period they would have to reschedule me. Mind you I only really needed to replace the frames as the lenses were still good. I walked out since this is not customer centric. @warbyparker is not the only eyeglass game in town. I'm taking my money elsewhere.

Came here because some sunglasses I purchased inner eye holder (whatever it's called) was loose. I…read moretold them about it and they said they could try to fix it. The ladies were so nice here at Porter Ranch Optometry! A lady attempted and tried but it was a fail because i need to go back to Louis Vuitton store to get the glasses replaced. However, the service was phenomenal the lady that helped me was very sweet and personable. The store is very neat as well ! They have many brands of glasses here! I will come back here to order prescription glasses that I need!! I highly recommend here if you need glasses!! 5/5 for me!! -Marshay D.

Overall average experience. Parking is tough so plan ahead. Once inside, they told me they have…read morefree valet services though. Appointment was easy to make. I was seen 10-15 minutes after my appointment time. The first examination room could be cleaner. The machine was also a tad bit high so I wish they had an adjustable height chair or machine. Dr. Kh. was good, but she was very much focused on directing the conversation in a way to sell more services. She told me that everything was alright, but she would like to watch this and that and for that I needed that...in a tone that made me wonder if there is something wrong with my eyes. I also didn't know that people of my nationality have different optical nerves. I hope that is not a bad thing.

I brought in a pair of sunglasses that my dog got a hold of and bent the ear piece…read more I did a lot of research to find someone with great reviews, who could repair them. The glasses were my grandmothers so, they are of great sentimental value to me. Slava was great! He introduced himself and was friendly and professional. He explained the risks of trying to repair them and was careful with them. He successfully bent them back in place in under 5 minutes. They fit perfectly again! Because it was such a quick job, he didn't charge me. Optical Universe certainly has my business now. I'll definitely be back!

One of the arms of my glasses fell off and needed to be fixed. I found optical universe on Yelp…read more They put the arm back on really quickly very fast and friendly service. The man who works here is very kind.. I would definitely recommend coming here to get new glasses or get a pair of glasses fixed. Five stars!