My project hasn't been completed but I wanted to post my experience with the intake and dropping…read moreoff process. I have a gemstone that has a chip in it. Joseph jewelry was one out of only three places in the area that I could find that offered cutting services. You can book appointments online with them within a day. At first I talked with Tony from the Seattle location and he helped inform me Bellevue is where Danny, the one in charge of the cutting usually works. I came in without an appointment and Christine offered to help me right away. The ambience in the store is very clean, comfortable, and has good lighting. Christine took a look at my stone in great detail, helped walk me through the process of what the cutting would look like. She also got me set up with an account that they will message me on with updates. I will say with the online booking and different actions allowed through their site/my account was so refreshing. A lot of jewelry places that I contacted or reviewed initially through my research were pretty dated. They would have you submit a filled out contact form, have to leave an email hoping for a response (and a few never did respond), or call them and hope they answer. This place is definitely the opposite. Having everything so accessible and allowing customers to self-serve via their portal and website is so nice and allowed me as the customer to feel like I can take some charge of the process and what I need. Overall, I'd definitely recommend this place to visit for any jewelry needs! The customer service is very personable and great, they're one of the few places that I could find to cut my gemstone, and the online accessibility is so convenient. I will update once my project is actually complete, but just wanted to leave this review for now.

I cannot rave about this place enough…read more My first experience was to have a a new head & prongs on one of my rings. It was a quick turn around, 2 weeks and I felt the cost was fair. When I needed my wedding ring to have a new head & prongs i promptly went back to Joseph as I trusted their work. My original diamond was inherited and over 100 years old, I had splintered the diamond and they gave me a few options. They told me they could rehead it but it may cause the diamond to crack or break, I could replace it, or just wait to think about it. I appreciated the honesty and them taking the time to let me make a hard decision after wearing a sentimental stone for 27 years. I decided to remove my old stone and purchase a new diamond. Christine was phenomenal in assisting us, going through quality and cost and not rushing us. You have a portal you can log into to see how your item is progressing and you can message the store. I messaged them about the sizing and they responded within an hour and was able to make an adjustment. I also had a family member pass away and asked if it would be done a few days early. Christine at no charge put a rush on it and it was ready for me to pick up before I left town. I won't go anywhere else, they have my business from here on out.

I got a bracelet to with my late dogs name engraved on it and it was a bit too big. The jeweler I…read moreordered it from was a big chain and wouldn't do alterations, so I took it here to see if they could shorten it. The chain is really delicate, so they did charge me $45 so that they could put another layer of gold over it to make it a bit more sturdy. I liked that they were proactive about that and let me know! They put great deal of care into measuring my wrist and making things just right. The bracelet was ready to pickup within a week and looks even better than how I left it! It fits perfectly and I am so grateful. They also have a VERY sweet dog who roams around the shop. I had a great time with the pup while they pulled up my order and info in the back.

Amazing service. This establishment has been around a long time. Kind and friendly also pet…read moreapproved.

I've been coming here for years for repairs and to have custom jewelry made. Always the highest…read morequality and most beautiful pieces I've ever seen. I brought in this cabochon and loose diamonds and asked for a custom piece that incorporated both. The pendant in the photo is the incredible piece I got back.

Mallinak Designs created my custom wedding ring and I was beyond thrilled. The listened closely,…read moreprovided excellent draft sketches and created my work of art that I get to look at every day. They even suggested design details that really added great value to the ring and the comfort of it. Highly worth it.

I can't say enough about the wonderful service and friendly staff at Lake Street Diamond!…read moreI had been wanting to upgrade my ring for a while, but did not know where to begin. Shivali and Sam made the design process a breeze. My original ring was a very detailed design that I wanted to match. They truly met the challenge of incorporating the new stone and creating a one of a kind piece. Shivali's design was a true work of art, that went beyond what I could have imagined. The level of detail and craftsmanship in the design they created left me speechless! The pricing at Lake Street for the stone I chose and the design work was far better than I found at any other competitor in the area. Highly recommend!

This place is top notch for customer service, quality of work, and communication. Sam is so…read moreknowledgeable and easy to work with. I appreciated him really listening to what we were interested in and not being pressured to do something that was more expensive. Mary was great communicating with me along the way. Great business and I highly recommend Lake Street for all your jewelry needs. They go above and beyond. Our daughter's ring was beautiful. Thank you!

This is probably the worst shop and customer service I have encountered in my life…read more I received a gift card for Utopia as a gift, and decided to use it today. However, the staff there told me there was no record of the gift card and claimed the gift card did not exist in the system after checking some index card file she had at the desk. She then questioned the origins of the card and told me to go get a receipt for the purchase of the gift card. Why do I need to present a receipt for the gift card I received as a gift? This was so laughably outrageous that I left. Don't patronize this shop, they take the cash from gift card sales and refuse to honor the gift card when you try to redeem it. It is a total scam. They take your money and pretend the gift card doesn't exist. I would not recommend even setting foot in this unreasonable store. ​​​​

It's hard to claim a store is the best in a city, especially in such a big and beautiful city like…read moreRedmond is, but Utopia is easily the best store in miles for your jewelry wants or needs, made even better by the fact they are a small business. The staff are super kind and friendly, willing to help anyone with anything and only letting you leave with the best possible products you came for. The store itself is lovely, all the jewelry is nicely displayed and eye catching, with a great calm feeling in the air. But the best part is the pricing, all the prices are perfect with great options in every price range, and the staff even is kind enough to try and help you lower the price if necessary.

It's new Indian jewelry store that's opened a branch in Washington state on the occasion of…read moreDhanteras. It's been very busy with lot of eager folks here to buy gold on the auspicious day. Do check it out.

We walked into the Tanishq store at Redmond Town Center, and a young lady greeted us and…read moreimmediately asked for our names. We asked why, and she said she had to capture that information -- but gave no specific reason. We explained that we were just browsing and did not see the purpose of sharing personal details. She nodded, and we began looking around. Within a minute or two, a gentleman approached us again asking for our information. When we questioned it, he said it was for "security reasons." We asked what kind of security and for whose benefit. He replied that it was required by the franchise and that he was simply following instructions. We told them that we would not surrender our personal information just to browse and decided to leave. There were no signs posted anywhere indicating that personal information would be required upon entry. The entire experience felt strange and uncomfortable--frankly, it was weird.

I would not recommend this jeweler. When we walked in, the lady upfront was extremely brusque to…read morethe point of rudeness with us. We got a quote on a bracelet that was literally five times what my local jeweller quoted. They replaced the battery for $16 in a watch, and the watch is still not working. I was a first time customer and will be a last time customer. I would recommend they be more pleasant and welcoming to new faces in the store and keep their rates more reasonable.

I came to Marlow's after my mom gave me one of her old rings. It had seen much wear and love over…read morethe past 63 years, and I wanted to bring it new life while keeping its history. I had a project vision and Marlow's helped me bring it to life. I had the previous stone removed as it wasn't salvageable and replaced it with a Ruby Star Sapphire (mine and my mom's favorite), which they helped me by sourcing. They brought in a few choices and allowed me to pick which stone I felt best fit the project. The basket required reshaping and extra work, but they did it so that the Star Sapphire fits beautifully. I love that I can carry around a piece of my mom. The ring shines and the sapphire has three star lines with indoor lighting and one distinct bright star in the sun. I highly recommend Marlow's if you are needing someone to go above and beyond on a project! They truly excel in their craft and all staff are extremely warm and welcoming.

We went to Shirzad Fine Jewelry for customized opal gemstone rings, and Hamed crafted beautiful…read morerings for both me and my husband. We're very happy with the result!

Shirzad went above and beyond my expectations! The pieces he made for my son and daughter turned…read moreout beautifully, and I couldn't be happier. I've already recommended him to several friends and family members, and every single one has come back just as thrilled. Great craftsmanship, honest service, and results that speak for themselves--thank you, Shirzad!

Can't believe I haven't reviewed my fave spot yet!! We came here to design my dream engagement…read morering. And they did nothing short of bring that dream to life. The process was seamless and so fun. Ellen was so helpful in showing me different stones, shapes, and metals. When it was time to try on the 3D rendering I could hardly wait! I was giddy. They also have a ton of beautiful ready made pieces from earrings to engagement rings. Can't recommend them enough!!!!

I worked with Green Lake Jewelry Works earlier this year to design my engagement ring, and I can't…read moresay enough good things about the experience. I worked with Rebecca, and from start to finish, she made the entire process feel easy, exciting, and completely personalized. Rebecca was warm, thoughtful, and truly listened to what I wanted--even when I wasn't totally sure myself! She offered her expert opinion when I needed guidance and helped me make decisions with confidence. The final result is beyond anything I could have imagined!! I was just proposed to last weekend, and I absolutely love having this ring on my finger!! I'm so grateful to Rebecca and the team at Green Lake Jewelry Works for helping bring it to life!

Was recommended to d'Original Jewelers to fix the fit of my heirloom watch. David did an amazing…read morejob and found some things my watch repair folks missed. I am so grateful to him and my watch is perfect! I was also impressed with the incredible selection of jewelry at the store. If you're looking for something special and unique, this is the place to go. Thank you d'Original Jewelers!

Amazing job! I had a pendant that I wanted to put on a Tiffany chain but the pendant eyelit was too…read moresmall for me to just string the chain through. I called multiple repair places who all had a 3 week wait but d'Original Jewelers said they could do it while I wait. David (the owner) did it in about 5-10 minutes and the attention to detail is amazing! He cut the ring of the clasp, strung the pendant onto the chain, and soldered the clasp loop back together. I can't even tell it was ever cut/repaired. Really nice people who genuinely care about your experience. I'll definitely be going here for all future repairs/polishes