Absolutely amazing service, I decided to use Aspen for my mother's dentures. When I tell you from…read morechecking in to checking out was a great experience. Now the staff that provided care to my mom, let me tell you they treated her as their own family member was getting care. Dr Hayes is one of the best dentist I've ever encountered. She is caring, compassionate, knowledgeable and professional. Trisston, Melissa and Dr Hayes I have to personally thank them all as they gave my mom pristine care. As stated the entire staff was amazing. J Tutwiler

I can't believe how long it has taken for them to take care of my100 year old father in law we have…read morebeen here over two hours and still waiting for the dentist to see him. I will never bring him here again.

I sat through x-rays, unpleasant deep cleaning and 3D scans at the Temple, TX, office with the…read moreunderstanding my my next appointment would be to get dental implants. But, when the office called to confirm the next appointment, I was informed that i wouldn't be getting the implants at that appointment, just a regular cleaning. This appointment was scheduled more than three months ago with the implants to be done before I went out to town at the end of the month. Of course, now, it's too late to get the dental work done anywhere before I leave. And, then there's the surprise price tag, never discussed at the initial appointment, for a service I wouldn't be getting until some mysterious later date. I'm so disgusted. I wish I had seen some of these other reviews before I went there. A lot of wasted time waiting for a service I wasn't going to get.

The front desk representative needs to improve on her customer service skills. She is not the…read morefriendliest

At first my experience was great, everyone was so helpful and the procedure to get my dentures was…read morenot bad. I was told that if I had any problem to give them a call and they would get me in. The "get me in" is only if they have an appointment available. I am having major problems, can't eat, can't talk and have pain and I have to wait 5 days to be seen. I wish I hadn't left such good reviews other places. They are not honest when it comes to follow up when you are having problems

Everyone was friendly, the hygienist, Barbara was very knowledgeable she explained everything about…read morethe deep cleaning process and asked often to see if i had any questions or concerns. The procedure was painless, they give you a pair of cool sunglasses to wear so the light won't bother your eyes. Fast service is how I like it.

If I could give zero stars I would. I spent THOUSANDS of dollars on a periodontal disease lab with…read morethem and they keep rescheduling my cleanings due to not having a hygienist. I am supposed to have cleanings every 3 months and now haven't had a cleaning in over 6...so back at square one with my mouth health. Take your hard earned money somewhere else.

The administrative staff are always polite and engaging but that's the nicest thing I can say about…read morethis office. I feel like I'm dealing with a crooked office. They over-charge me all the time. I have to constantly tell them to stop adding extra unnecessary treatments to my plan. You know, $50 to rub fluoride on my teeth. $30 to spray mouth wash in my mouth. BTW...those were literally the prices that I had to remove. I have to ask for what they're doing in writing before I get in the chair to make sure they don't add all these extra expensive services that I don't need. Not only that, the actual services I agree to are over-charged and I don't find out about it until my dental claim comes through letting me know that the office owes me money. They never tell me they took extra. I have to call to ask for a refund for my money. This has happened to me 3 times already. It doesn't make sense. I ask them if they price their services like the stock market and she had the nerve to ask me what billing code I gave the insurance company... I corrected her and reminded her that submitting billing codes was their job not mine. The last time I got a cleaning, the dentist broke my tooth and left me with a significant chip on my tooth- literally a new hole. When I called and told them I had a new chip on my tooth... she told me that it must be because my teeth are cleaner so it feels like the gap is bigger.... I was like, nope, I am looking in the mirror at a missing piece of my tooth. I asked to schedule an appointment to fill the hole, and she said, I had to schedule an appointment to look at the hole and then I could schedule an appointment to fix it... I was like... so, you need to charge me for two appointments to fix the hole the dentist gave me? I'm done.

I was scheduled for a root canal and a temporary crown for 10:00. I have had several root canals…read morebefore and it only takes around 1 and 1/2 to 1 and 3/4 hours. I was in the chair for 3 hours while the doctor kept leaving me to work on other patients. She did this 3-4 times. When she got to the build up for the temporary crown, some of the anistetic had worn off and she had to give me another shot to deaden it. When she got to the build up, she seemed to be in a huge hurry to get done. Needless to say, I was not happy. Although I am not the type of person to complain and make others feel bad, she didn't give me the feeling of giving me the attention necessary to finish in a timely manner. I'm afraid that I made a mistake in choosing this practice for my dental needs. UPDATE: I wanted to update my review. I received my crown on my tooth and, today, I felt very much like a valued patient. The Dr and her staff really made me feel valued and they showed me how kind and professional that they are. I wanted others to know that my issue may have been a one time issue. Nevertheless, I was very appreciative of them.

I have nothing but high praise for the crew at Aspen dental From Dr M to Allison, Carly, Nadia and…read moreall the staff they are the greatest. They have shown great compassion to me through this process and I have appreciated their support

Dr. Melter is great. First dentist I've really been comfortable with. Office staff has gotten…read morebetter. Dr. Melter removed my bone spurs with great care and little pain. No problems here!!

The staff at this location need additional training. I went…read morein for wisdom removal, the staff confirmed with me multiple times that they checked with my insurance all of my details and what is and is not covered. Confirmed with me there would be no additional charges if I paid in full up front, so I trusted them and paid in full before my procedure. Then after my surgery they sent me a bill that was double my original invoice. The staff do not pick up the phone when you have billing questions, the regional manager does not respond to emails. Avoid this location. Plenty of great dental practices in the area with responsive and honest staff. The oral surgeon here is amazing and very nice, makes sense why he only works here once a month.

This is a great family dentist! They're very professional, attentive & caring…read more They communicated with me even before the appointment.I had an appointment set up & throughout the 2 weeks waiting, they called everyday they had an opening to ask if I wanted to move my appointment. The doctors & the hygienist are very nice, friendly & did their job with ease! Overall my experience here has been great & im making this my family dentist!

They really don't listen to their customers. They've been told 1000 times that I don't have any…read moremoney but yet they still bill me for services/ things that were not necessary.

I wish now I had read the yelp reviews first because I had the exact same experience as so many…read moreother one star reviews. I moved to the area about a year ago and had not been in to get my teeth cleaned since moving here. I was used to going every six months so decided I needed to get in somewhere for routine cleaning. I called them on Tuesday and was surprised to hear they had appointments available the very next day. Some of the other local dentists I had contacted were booking appointments two months out. I arrived on time went through "routine" full mouth x-ray, was moved to a room went through a "routine" full mouth 3-D imaging scan from the dental hygienist. The dentist then came in the room spent about 15 seconds, looking at my photos on the screen never once even looked in my mouth and told me I needed three crowns and a bunch of other dental work. I was then ushered upfront to the business office and was told the total cost for the work I needed to have done was slightly over $7000. I declined and was told that was my only option or I could decline treatment which I did. I was there for over two hours and didn't even get the routine cleaning that I had scheduled an appointment for. I now have an appointment with a highly recommended local dentist about two months out, but I'm happy to wait. This place just really seemed like a total scam to me.

I was scheduled for tooth removal. after 2.5 hrs dentist says he's to swamped today to room it. I…read morehave had the absolute worst experience with this place. poor time management and lack of regard for clients time.

Had a wonderful experience here at this location. I am pregnant and they were very accommodating…read morewith my pregnancy. Everyone was respectful and friendly, and everything was communicated clearly: financial-wise & procedure(s). The cost to be seen was very affordable & getting an appointment was quick and easy process online. Thank you/shoutout to Jamie for being such a welcoming and kind person to me walking-in & out of the office AND over the phone!

Having bad experiences with dentists in the Marine Corps, I always dreaded going to the dentist…read more Finding this place was a pleasant change. Great staff, highly recommended!

I'm looking for a forever dentist. I have my 1st appointment with them this Friday 04/17th…read more Optimistic about it after reading their reviews.

Extremely happy with the care I received from the entire dental staff! Everything was so smooth and…read moreorganized from check-in, X-rays, cleaning, checkout, etc. Special thank you to my hygienist, Kayla who was amazing.