Dr. Laroche's medical and examination department was professional and courteous, however, the Optical Lens Department is an entire different story. I have had a horrible experience with them and would not recommend anyone seek their services. They are unprofessional, uncooperative and not willing to provide good customer service or what is best suited for the patient. I visited Dr. Laroche on 3/31/18, had an examination, got sized and fitted for glasses. Dr. Laroche walked me over to his optical department, where the employee insisted I pay 1/2 up front. I assumed the glasses were not covered under my insurance because they had my insurance card and information and she still insisted I pay out of pocket.
I later found out that I am covered through VSP - I contacted their Optical Department and told them that they should put in the claim for the remainder of my payment. I gave them my ID and membership numbers along with VSP's phone number in case they had any questions. VSP assured me that the doctors office should have no problem making and/or putting in this claim. The employee refused to put in the claim, told me that I should make full payment out of pocket then seek reimbursement from my insurance. I told her that is not how it works, I have coverage and there is no reason for me to pay out of pocket. She told me that that is not how they do business, my only option was to complete the payment out of pocket and that the information my insurance company gave me is not accurate and they will tell me anything I want to hear. This went on for (3) days, back and forth with them. I got fed up and told them that I will pick up my prescription and have it filled elsewhere and expected a refund. I am not doing business with them as I am not happy with their practices. I picked up my prescription and was told that getting a refund would not be a problem, they have to first speak to the office manager who is Dr. Laroches wife. A determination has to be made as to whether I will get a credit back to my health care card or a check. I have been going back and forth with them for over a week with no results. Now Mrs. Laroche is telling me that she has to speak with the Lab about my refund, when I was previously told that the decision was hers to make.
Their employees where not honest with their manager about what really transpired. She was told that I "didn't like my glasses" and wanted to go elsewhere. I was not happy with their service and the inconvenience they are putting me through. Its been almost a month, I am tied up with them and all I want is my refund so I can go elsewhere and fill my prescription. Now, they miraculously want to put the claim in for the remainder of my payment after having told me that they could not do it that way and I MUST pay out of pocket. I have had it with this office, I am so done with them. I am fed up and annoyed and all I want is my money back. They are inconsistent and unprofessional. Everytime I speak with their office, the story/policies change. read more
