The ladies at the store were lovely and very helpful, especially considering I know nothing about dance. They fitted shoes for my 3 yo and we ended up purchasing the entire outfit that she needed for her first class. As it turned out, one of her grandmothers purchased her outfit for her as a gift and when I went to return the unopened items we didn't need, I was told they didn't do refunds, only store credit.
Here is my issue: my kid is 3. We are also not rich. I have no idea whether or not she will want to keep dancing after a year of it (or whether we will want her to). A store credit would be fine for committed dancers who go there on a regular basis. However, the $40 credit we now have is at a store we will likely not patronize again (especially now that I can get the same items for half as much at Discount Dance Supply) and could have been better used to help pay for a household bill. And unless I come in and use my credit, they will get twice as much for the things I returned (since I've already paid for them once). Shady.
This is a disappointingly bad policy. Maybe come here for shoe fittings but honestly, I would recommend going to discountdance.com for what you need, especially for beginners. The prices and selection are much better and returns are allowed. read more
