If I could give zero stars, I would.
I would strongly advise against doing business with Dance Deluxe. Our experience has been nothing but unprofessional, unethical, unorganized and frustrating. They have been deceitful about fees, restricting access to our payment records, and refusing to provide a clear breakdown of charges.
Despite their claim that we owed costume fees, I reviewed my payment records (before they suspiciously revoked my access to the parent portal) and confirmed that all costume fees had already been paid. When we challenged them on this, instead of addressing our concerns, they shut down communication and made it unnecessarily difficult--seemingly because we decided to discontinue dance.
Additionally, they are refusing to refund summer recital costume fees, yet won't provide any information on when we can pick them up. If the recital fees won't be refunded either, they should at least refund the remaining balance on our account. But instead of handling this professionally, they simply refuse to engage.
Beyond the financial issues, there is a lot of favoritism at this studio. Certain dancers and families are clearly prioritized, while others are treated unfairly. When concerns are brought up, the staff is always extremely defensive instead of being open to feedback or resolution.
Another major issue is their staffing. Instead of hiring experienced instructors, they rely on their older teenage dancers to teach classes. While some of these teens may be talented dancers, they are not trained teachers. I often found that if I wasn't sitting outside the room, the young instructors wouldn't effectively manage the class or keep students engaged. It's completely unprofessional to expect parents to monitor the instructors just to ensure they do their jobs.
On top of that, the instructors are rude, unprofessional, and even make fun of students instead of creating a supportive learning environment. Rather than being encouraging, they act dismissively and unkindly toward certain dancers. No child should feel uncomfortable or belittled at a place that is supposed to foster growth and confidence.
The facility itself is also disgusting. They never clean or sanitize the dance rooms or dressing rooms, and the whole place smells like urine and feet. For a place where kids are constantly moving, stretching, and sitting on the floors, basic hygiene should be a priority--but clearly, it isn't.
A professional business should be willing to justify its charges, provide qualified instructors, and treat all customers with respect--even if they choose to leave. Instead, Dance Deluxe operates in a way that feels dishonest and retaliatory.
If you're considering this studio, I'd strongly recommend looking elsewhere to avoid the same headaches we've experienced.
If anyone would like to reach out to me to discuss this further, feel free to contact me. I'm happy to share my experience in more detail. read more