Love this school. James Nelson (guitar) is awesome. I don't know where else I'd find someone this…read moreadvanced and professional with reasonable pricing.

We signed up for a first time vocal lesson and guitar lesson today for our 13 year old and upon…read morearrival we found a day care center with kids running around like pre school. After waiting for 20 minutes nobody ever greeted us, nobody asked what time our appointment was and it seemed like disarray. Ultimately they may be good teachers but our first experience was awful so we left and continue to look for quality teachers at a professional organization. #bad

This school is amazing! The School of Little Talents program is awesome and is a wonderful way to…read moreintroduce little ones to the Arts. My child looks forward to it every week. So happy to have found this program.

Virtuoso is incredible. We had my daughter at another school instructor for years, and I feel she…read moreprogressed more in several days at this school than an entire year. She loves her teacher Mr.Eric and Mr.Roberts and her voice and talent has excelled tremendously. We now have our son in drums and ukulele and my daughter in singing, piano, and guitar. I actually look forward to every week, it is absolutely incredible to see their progress. Words cant describe how impressed we are.

Jim Hickey and his team of music professionals are amazing! My son has taken lessons in both the…read morestudio and with Jim at my son's school. He is in his second year of ukulele lessons and has learned so much in a short period of time. Outside of the musical knowledge, my son has also gained confidence and begun to appreciate the enjoyment in music and performing. Outstanding teachers and I would highly recommend Jim Hickey Music.

I found Jim Hickey Music by doing a Google search for guitar lessons for my daughter. She had…read moreplayed around on the guitar some and mentioned she wanted to take lessons. I was worried about not having a referral because I didn't want to get locked into a contract or long term deal if she didn't want to stick with it. I spoke to Jim on the phone and told him want I was looking for and that I wanted my daughter to take the lead. Jim understood and was more than willing to be flexible. I immediately liked Jim and my daughter has enjoyed her lesson time with the studio. There is no pressure and it's a fun environment. My daughter wasn't sure if she wanted to continue her lessons after the first month but after working with Jim - she changed her mind - We've been with Jim since August and are looking forward to having a great time at the holiday concert and many more. Jim has some great students that have also been around a for a long time and I think that says a lot about Jim and his team. Thanks Jim for all you do!

I recently rented a pair of 1500w speakers from this GC at Pineville…read more I knocked 2 stars off due to my experience this time. I am a repeat customer (have rented speakers last year and bought a guitar from here). The store is well stocked and there are many musical instruments on the floor that customers can interact with the get a feel for them before deciding to purchase. The issue was with customer service. For most part it was good. I interacted with 4 different customer support people and all were perfectly fine except for one which is why I knocked 2 stars off. Here is what happened during this visit-- I rented the speakers for a function which was to take please in a huge indoor space which is the Indian Land Recreation center. The space is larger than this GC with ceiling hight nearly double that of GC. Both speakers looked a little dinged when I rented them. So I purchased insurance. We tested them in the store itself. Both were functional at normal talking volume. But once we setup the speakers in the huge indoor space and raised the volume to a reasonable level one of the two speakers performed very poorly and started producing thumping noise. So we reduced its gain to a lower decibel level. It was around just 60% of the other speaker. Still I could tell that the sound lacked crispness. So after the function when I returned the speakers to GC. I informed them that one specific speaker performed very poorly & that they should use the insurance I have purchased to replace it. So that they don't put it back into circulation again and some other people who rent it would have a bad experience. Then I requested for a partial refund of the rental value of one speaker. Instead of telling me what is the specific verbiage of the store policy the manager Mr. Dean was giving me a very purely subjective explanation of how in middle of my function I should have called the GC to tell them how the speaker was not performing well! So I asked if the store policy specifically says that if I called earlier like he said he would give a discount of any amount? To which he came up with more off tangent explanation about why insurance is important. So I explained to him that I did buy the insurance but the issue was with the rent I paid for a proper functioning speaker which I did not get (only one speaker functioned well). Again his implication was that we just used perfect speakers but now after the fact want to trick them into giving a refund. I challenged him to test the speakers then and there and raise the volume to the same level in both speakers and then he could tell how one of the speakers failed. He had no answer except that all speakers perform to less than their rated wattage and that's the natural order of things. I am no Audiophile but even I know that fact (since I was not born just yesterday). But there is an expectation of reasonable performance from any equipment that we rent. But that was not there in this case. So in the end they basically said that when you rent Speakers from them it can be a hit or miss and we have to be prepared for that risk. During our function many singers complained about the poor output and lacking the impact they expected. It was disappointing to the singers and the audience. So I have decided to purchase new set of speakers for the next year but definitely not from this GC because then I will be rewarding them for not standing behind their product quality and not showing a willingness to provide a fair customer support!

Horrible experience. I came in on Sunday, 8/30 to rent a speaker and mic for a not-for-profit event…read moreplanned for that evening. The speaker worked for approximately 4 minutes before emitting a loud tapping sound. Repeated attempts to fix, but no luck. We paused the event while locating/ setting up a new speaker. It was late and Guitar Center was already closed. I bring back the speaker on Monday, yesterday, explain what had happened, and ask about a refund. The associate seems annoyed and says the "acting store manager" will need to talk to me, who is standing behind him. Eventually the "acting store manager" half turns to me and says "my store manager will have to make that call" and says "You should have called when something went wrong." I explained that this happened after Guitar Center was closed. He repeats himself and tells me the "store manager will be in tomorrow" and that I'll have to call in then. Nobody says "sorry for the inconvenience" or anything like that. Guitar Center opens at 11, so I called today, 9/1, at 11:30 to speak with Store Manager Michael Rismiller. I was told he had left for the day. I then ask if there's anyone I can speak with about a refund on my rental equipment. I'm put on hold for 10 minutes, after which the phone redials the number and I speak to a Jason S. I am then put on hold again, and after another 5-7 minutes of waiting, Jason gets back on to say his "system is down" and he'll try to call me back in 30 minutes, "hopefully." As of this writing, still no call. Obvious runaround, tons of apathy, rude demeanors, the works. AVOID AT ALL COSTS!!! UPDATE 1: Jason S reached back out, denied the speaker was malfunctioning, and said "the best we can do would be like a 50% refund." Jason S said they played music through the speaker to test it. I explained that we were using a mic. Jason S cut me off and said "actually music is the more reliable test." Fortunately, I have video evidence of the speaker malfunctioning. Jason S requested that I send that to him at his email address, which I will be doing. I will also send to Michael Rismiller and the District Manager Dutch Wermuth. UPDATE 2: I emailed the store associate Jason S the video evidence that he required in order to process a refund on my faulty equipment rental. I've not heard back. I called the store to follow up but the phone rang repeatedly without anyone picking up. UPDATE 3: I called again and Jason agreed to the full refund. Updating to two stars. I also heard back from Dutch Wermuth today.

I decided that at 61 years old, that perhaps I would enjoy singing. I selected Voice Instruction…read moreCharlotte, and could not be more pleased. Robert has incredible knowledge of singing, pitch, tone and music theory, and breaks it down into smaller bites for beginners like myself. I have learned so much in a short amount of time, and highly recommend Robert to others that may be starting out, or experienced singers that would like to improve their skills and craft. Also, you can expect some great conversations, good humor and a friendship that will exist long after the lessons are over.

Wonderful instruction. He really works well with students including high school age who are dealing…read morewith changing voices. Would highly recommend if looking for an instructor who really understands the mechanics of using your voice as an instrument.

Adele was a life saver with both my daughters. She helped my 9th grader with math2 and my college…read morefreshman. She is very smart and is able to adapt to each kids learning styles. If your child is struggling reach out to her!! Can't thank her enough.

Adele is amazing math tutor! She's kind, patient and encouraging enough for younger students and is…read moreknowledgeable enough for any higher level math content. She always comes prepared and literally does everything she can to accommodate my child's schedule. I cannot recommend Adele enough!