I recently rented a pair of 1500w speakers from this GC at Pineville. I knocked 2 stars off due to my experience this time. I am a repeat customer (have rented speakers last year and bought a guitar from here). The store is well stocked and there are many musical instruments on the floor that customers can interact with the get a feel for them before deciding to purchase. The issue was with customer service. For most part it was good. I interacted with 4 different customer support people and all were perfectly fine except for one which is why I knocked 2 stars off. Here is what happened during this visit-- I rented the speakers for a function which was to take please in a huge indoor space which is the Indian Land Recreation center. The space is larger than this GC with ceiling hight nearly double that of GC. Both speakers looked a little dinged when I rented them. So I purchased insurance. We tested them in the store itself. Both were functional at normal talking volume. But once we setup the speakers in the huge indoor space and raised the volume to a reasonable level one of the two speakers performed very poorly and started producing thumping noise. So we reduced its gain to a lower decibel level. It was around just 60% of the other speaker. Still I could tell that the sound lacked crispness. So after the function when I returned the speakers to GC. I informed them that one specific speaker performed very poorly & that they should use the insurance I have purchased to replace it. So that they don't put it back into circulation again and some other people who rent it would have a bad experience. Then I requested for a partial refund of the rental value of one speaker. Instead of telling me what is the specific verbiage of the store policy the manager Mr. Dean was giving me a very purely subjective explanation of how in middle of my function I should have called the GC to tell them how the speaker was not performing well! So I asked if the store policy specifically says that if I called earlier like he said he would give a discount of any amount? To which he came up with more off tangent explanation about why insurance is important. So I explained to him that I did buy the insurance but the issue was with the rent I paid for a proper functioning speaker which I did not get (only one speaker functioned well). Again his implication was that we just used perfect speakers but now after the fact want to trick them into giving a refund. I challenged him to test the speakers then and there and raise the volume to the same level in both speakers and then he could tell how one of the speakers failed. He had no answer except that all speakers perform to less than their rated wattage and that's the natural order of things. I am no Audiophile but even I know that fact (since I was not born just yesterday). But there is an expectation of reasonable performance from any equipment that we rent. But that was not there in this case. So in the end they basically said that when you rent Speakers from them it can be a hit or miss and we have to be prepared for that risk. During our function many singers complained about the poor output and lacking the impact they expected. It was disappointing to the singers and the audience. So I have decided to purchase new set of speakers for the next year but definitely not from this GC because then I will be rewarding them for not standing behind their product quality and not showing a willingness to provide a fair customer support! read more

Hello ..lo...lo....anybody here here here ...????!!!!! EMPTY! Only one person working at the store that I could see ....no-one available to unlock the acoustic guitars I was wanting to try out (the better ones are locked to their holders ....understandable, but then someone should be available to unlock them for customers!) And even if I had gotten to try the Martin model I wanted ( an upgrade from my current model), the strings were so tarnished from age that I couldn't have trusted the sound. Clearly no one was periodically changing and updating the strings. :-( Overall a very disappointing experience. read more

Brought a little older guitar in today for restringing...explained the details of the instrument twice on two separate phone calls to staff prior, both times, 'not a problem, come in and we can handle it'. I get there the repair technician dosen't even touch it, looks at it with distain (I guess since it wasn't brand new, or I didn't buy it there perhaps?) and said 'I'm not touching it'. I told them the could replace the strings, do whatever, change me accordingly...didn't make any difference. He wasn't going dirty his hands, with a real job, I guess. Now its off to find someone who actually wants business. To the owners of the store, unless your doing laundery there, expect this place not be around for the long haul. read more

Anything you need musically wise, they have it here. Stopped by since we were in the area. Normal Guitar Center store. They have a wide range of guitars for you to select from. DJ equipments, drums, pianos, etc...all employees were super friendly and efficient. Located in a shopping center, there are plenty of parking spaces to choose from. They do offer classes, equipment rentals, and repairs. read more

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NOT IMPRESSED. Guitar Center is now in the same category with me as a sleazy used car dealer For context, I've been a musician for 30 years and have spent thousands at GC myself. I pre-shopped the guitar inventory at both Sam Ash and Guitar Center the night before, and made the call to take my friend to Guitar Center the next day based on my inventory observations alone. I brought them a BRAND NEW customer. I personally spent 3 hours helping my friend choose the right starter electric guitar equipment. Not once did any GC salesperson offer to assist, in fact I had to chase someone down just to get a guitar off the wall that was too high for me too reach. After several hours of shopping, I helped my friend pick out a NEW $800 Fender guitar, a $200 amp, a $150 case, a guitar stand, a strap, and various other related cleaning items. How were we rewarded? When it came time to check out, 2 sales guys rang it all up while talking a big game about how the gear is covered by a 5-year warranty. Not ONCE did they mention they had added on a PAID warranty program to his bill. After checking out, my friend noticed those 2 extra warranty charges (an extra $400!!!), and when I requested that they back out those charges and re-do the sale without it... they had the GALL to redo the sale but this time added less expensive 3-year warranty fees. At that point my friend was too tired to argue about it and simply acquiesced. Got the gear home and not only was he overcharged, the sales guys didn't even bother to get the (new) guitar's accessories from the back room (user guide, tremolo arm, etc) AND his guitar case didn't have any keys for its locking latches. This experience absolutely sours me on ever taking another friend there. I will encourage them to buy online instead. read more

There are lots of reviews complaining about the lack of service (which i find true of most guitar stores). But a helpful clerk found exactly the fender guitar pots I needed. The total was under $10 so I wasn't expecting a lot of service. read more

Carlson at the Pineville location was really helpful and informative, we need more people like that in these places of business

Amazing service and they truly took care of me! Highly recommend people attending this location! - D. Starnes read more

They have a great selection of instruments, in a clean organized by brand facility. But I found the guitar I wanted, sat down to play. Multiple employees walked by me never asking if they could help me. I did have a few questions. After a half hour I left. I believe if you shop at a brick and mortar store, you should patronize them. But I was disappointed by the service so I ordered from the net. read more

My husband and I shop Guitar Center in Pineville, NC all the time. He has purchased all of his equipment from these great guys. They have a large selection with a knowledgable and friendly staff - who are always there to help. They have great promos, credit offers and Pro-Coverage for your equipment needs. GUITAR CENTER ROCKS!! (Pineville, NC) read more

I came in hopes of purchasing a Baritone Ukulele. I was very disappointed to find the humidity controlled room in the back had mountains of crappy on sale acoustics but a singular tiny wall OUTSIDE of the controlled room (almost all of which being wood which is the whole purpose of the room, which ANY musician would know). There were a few bass ukuleles inside the room (most of which were not made primarily of wood). Based on previous reviews and my experience, just go somewhere else. read more

Great selection of musical instruments and a huge acoustic guitar room with many flavors to choose from. Staff was not pushy and let me try any guitar I wanted. I will definitely be back. read more

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What amazing service I was given! Kendrick Carter was the associate to help me purchase my Yamaha P-45LXB 88-key piano with bench and stand with absolute ease. He also notified me of the protection plan which will help keep any repair costs/damage at bay. He helped me get the best price on the market and was extremely knowledgable about the instrument, as well as music production as a whole. It is refreshing to see such dedicated sales representatives providing caring and professional help to those who may not know as much about the products. I will definitely be purchasing more musical equipment from Mr. Carter in the future. read more

I Purchased a drum set from the Pineville Location. I was very happy with my purchase as well as my experience. I was also able to purchase the Pro Coverage with it as well. To ensure that there will be no accidents in the future. Overall I had a great experience at the guitar center. read more

I purchased a piano at this location. my sales experience was more than exceptional. they were very professional they explained the pro coverage to me so i was more than happy to add that to my purchase. now I definitely feel secure and happy it was money well spent. i will be a returning customer and referring my friends and family. thanks again read more

This store is decent as GC's go...good floor layout, good stock of new guitars, some very good deals on used gear...so why not 5 stars? They lock their premium guitars at the wall..hate this. I've dropped thousands of dollars at this location alone.. many of which were impulse buys. They have certainly lost some of my business as a result..Often you cannot get anyone to help you, at least at busy times. And their used gear selection is weak on whole, though again I've managed to score good buys it's a timing thing. Also ..well stocked drum dept. both new and used but cymbals are locked away read more

The girl (sorry didn't remember the name!) at the guitar section was amazing, however staff at the entrance is anything but helpful. Got in on Monday to bring a guitar for a service, they told me the guy isn't there on Mondays. I asked about the schedule, was told Tue--Sat USUALLY til 7pm. Specifically confirmed schedule for the next day. Next day comes, I only can get here after 6, so I rush to get here on time, but turns out the technician isn't here since 5pm. Staff just threw up their hands. No apologies, nothing. I mean sure, I should've called prior going to avoid spending my time. But the day prior I specifically asked about the schedule. Why have a schedule when it's not reliable? Just unpleasant and unfriendly. Have no intention of going back. read more

I was here the other day for a minor repair and even then Merit exceeded expectations.

Came here to look at guitars with the hubs. They were having a sale which is always a good thing. They had a large selection of items. We browsed and tried a few things. We didn't really get a lot of help or service. My husband had some questions but there wasn't really anyone available. We ended up leaving and kept a few guitars in mind but we decided to go somewhere else. read more

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Never doing business here again - staff was fine, but the place is apparently run by incredibly hostile, rude, power-tripping management. I feel sorry for the staff that work here, as this is clearly an extremely toxic work environment. I rarely feel strongly enough about an experience to write a review, but this was an exception. Bought a guitar off the rack, and the salesperson asked for our phone number and other personal information, which we declined. However, she seemed scared to perform the sale without getting that information, and requested that we not return the guitar to her. That was kind of strange, but we didn't expect to need to return it, so just shrugged and carried on. Upon further inspection after getting home, I noticed there were issues with the electronics that I deemed unacceptable for a new guitar. This is not the first time I've had issues with a "new" Guitar Center guitar, so I should've known better and just bought it elsewhere after trying it out. We went to return the guitar the next day, and dealt with the apparent manager here, and he was LIVID that someone sold a guitar without getting the customer's personal information, and declared that he was going to reprimand his employees because they weren't assertive enough and other such nonsense. We tried to explain to him that it was our choice to not give that information, but then he starting getting increasingly hostile and eventually started YELLING at us about how he NEEDED that information. It was one of the most unprofessional experiences I've ever had as a customer. And his ranting was just plain ridiculous, and was such a bizarre hill to die on. Even if it's Guitar Center corporate policy (which is just one more reason not to shop there), his behavior was just so over the top and his declaration of retaliation against his staff was just plain disgusting. Get OVER yourself. Before I get a response from the "Business Owner," don't waste your time. The damage has already been done, and I never intend to buy anything from here again. Even if this was a one-off experience, from the way staff are pressured to push scam coverage on customers and obtain personal information, to the poorly maintained equipment, these are reasons enough to avoid Guitar Center from here on out. read more

Had a great experience at this location - store is well-stocked and staff is super helpful and friendly. They took the time to answer my questions as a beginner and let me try out a few different options til I found what I needed. Highly recommend! read more

I purchased a piano and I am very happy about the experience. It was easy to purchase the item and I was also able to purchase pro coverage with the piano to ensure that there are no accidents in the future that would have me without my piano. Great staff. read more

Had to tell you how impressed I was/am with Ivan in the repair center. I just came in to have him look at my guitar and he was just leaving for a late lunch but took the time to go ahead and check mine out. He had it figured out in minutes! I've bought two guitars and two amps at your store. I'll be back for sure and will always ask for Ivan when I need work done to my guitars. I have seven employees and I can tell he's a keeper! Thanks Todd Younker Sent from my iPad read more

I went in to sell a guitar and amp, the guy that helped looked up the wrong guitar in the system and offered me 60 dollars for a guitar that sells used on their website for 360 dollars. He knew nothing about the guitar models and tried to say that the pickups didn't matter when it came to the pricing of a guitar. I've been going for years and I'll never go back. read more

Terrible service. Walked in, no one ever offered to help. When I asked for assistance, it seemed to bother them. I was told to follow an employee who would help, but he didn't say a word to me, went in back, and returned. Still not one word. He then started assisting a different couple without saying anything to me. I finally put down the merchandise I had and walked out. Worst service. read more

This location is a very sad and tragic joke.... Do not bother trusting the associates over the phone advice. I wanted to sell a new unused ukulele and they told me to come on in. They couldn't find any used prices online like the pawn shops do so they wasted my hard earned gas money. They won't give you any type of info over the phone as if its going to compromise their companies buy sell trade secrets...LMFAO this place and its practices are unprofessional and subsequently a waste of your money. BEWARE!!!! read more

We had issues with our online order. They directed us to go to the physical store to return the items and resolve the issues. I was dreading it; figured it would be a fiasco. Well I was wrong. They listened patiently and determined how best to resolve everything. Great experience at the store overall read more

This rating is based on the Pro Coverage they SCAM you into purchasing. I've made claims on 2 different items, the MAUDIO BX5's and the AKG 240 studio monitors, in both cases they told me the items are covered under the manufactures whom you can call and make claims directly without the purchase of Guitar Centers "coverage" save your money and your time. They claim they will cover user damage so if you do have to make a claim just tell them you dropped it. read more

Selection appeared great if you know what you want. Unfortunately we needed some assistance but couldn't get anyone to help us. The store was not that busy - just a lack of attention. After 30 min we left and went to Sam Ash. read more

Bought a used guitar online for $575 and had it shipped to local Pineville NC store. Online Guitar Center ad clearly stated that it came with a gigbag. I opened the shipping box in the store before accepting receipt of the guitar. No gigbag. Manager spent 20 minutes looking through their inventory system (a DOS looking, green text based system). He couldn't find any indication the bag was included. I turned to the sales associate who was helping me earlier. He had pulled up a record of the ad that clearly showed bag was included. Also, I already told them I had a screenshot of the original ad taken when I made the purchase if needed. Manager said all he could do was return it and refund my money if I didn't want it. I asked, "you would rather keep the guitar and lose a sale over a $30 gigbag???" His answer was, "All I can do is return it and give your money back". All I wanted was for Guitar Center to honor their word but that was too much to ask for. As a matter of principle, I returned the guitar right then and there. I would rather pay more somewhere else than do business with a company that refuses to honor it's word and has zero interest in keeping a customer. I will never step foot in one of their stores or browse their website again. Very disappointed. I was very excited about this particular guitar. But, I'll get it from somewhere else. read more

If I could rate this location no stars I would. Really made guitar center look bad. I went in today FINALLY prepared to purchase my first bass guitar and not ONE of the sales staff acknowledged ANYONE. Another customer asked me did someone greet me and I said no and he says I'm kind of just waiting for someone to say something. The girl with the greenish hair was on her phone, the guy with locs was just talking to her and the other kid was playing on the guitar also talking to the 2 behind the counter and STILL didn't once acknowledge us. The university location is so much better and this was my first time at this location. Definitely just lost a sale considering I walked in prepared to buy! read more

Went to sell an instrument. Employee pulled up eBay, got distracted, and said they wouldn't take it.

I have been to this location three times attempting to buy the same items. Each time holding items in hand and waiting at the counter yet, no a single employee spoke to me. Laid items down and left... read more

I am looking to buy a Martin D28 so I went into the acoustic room where a guitar center employee was helping someone else. I played the few guitars that were unlocked. The employee left to ring up the others so I waited for his return as 2 other customers came into the room. I got tired of waiting so as I was leaving I pointed out to the 3 employees at the register up front that customers are waiting to buy locked up guitars while they just stand around. I have no intention of spending $3,000 with this company when they don't deserve it. Get some adults working in the store these kids are ruining your brand. read more

I had an awful experience at this store. The store manager, Courtney, was extremely rude and did absolutely everything he could to take more money from me. I have been renting speakers from guitar center for a while now and always use the J.W. Clay Blvd. location. They are so much more helpful there than at the Pineville location. I'm not sure if Courtney is receiving some sort of commission on his sales or what, but he tried to charge me for multiple completely unnecessary things. When I stood my ground, he wanted to call the police. DO NOT go to this store. horrible experience. read more

Good selection of products, but they need personnel. Spent 30 minutes waiting for someone to acknowledge me, but no luck. Gave them the benefit of the doubt a week later and waited another 25 minutes before walking out of the store again and buying a guitar from their local competitor. read more

It's ironic how rude the customer service manager is. Sales associate I worked with was a nice employee learning the ropes. But the manager teaching him how to do his job was not only rude to me, but rude to him for learning how buy back equipment. Won't ever spend my money or try to sale anything here again read more

Walked into the drum shop today to buy some heads and the drum guy didn't even speak. I stood there ready to check out and he just left. So I went behind the counter grabbed the wing nut and went to the front to check out. Never said hey can I help you with your search, what kind of heads are u looking for, nothing. This saddens me. read more

Nuther GC that feels like it is about to close. No used gear bought in. Much empty floor space. Really don't get it. They completely redid the guitar wall, which now features -- nothing interesting. All the used gear is stuffed in what used to be the bass room -- and what used to be the demo room with interesting amps and axes (used or not) is now a junk heap. Spent a good bit of money over the years in this store -- including a $800 MIJ Jackson Dinky that is still going strong six years on. Wish I could say the same about the store. read more

dont even bother coming to this location if youre expecting decent support or actual quality gear. i bought a bass from them two weeks ago. spent two weeks fixing as much as i could on the instrument just to be left with an irreparable neck. mind you i said "no" to the warranty because whoever their drummer guy is LOVES to be overly pushy about warranties. i had to say no to a $60+ upcharge at least 5 times. then he explained that his bud had an issue with a bass regarding the circuits and it was a $60 repair. i can fix the issue he described at home. so obviously no warranty. still had to say no another 2 times because clearly my words were just going in one ear and out the other. i tried calling today to see what my options are about this bass and the same braindead jackass that pushed the warranty picked up the phone. once he realized who i was, which bass i bought, and that i didnt get the warranty, he told me they dont have any more of my model in stock. ive never left a review anywhere til now because it is mind-numbing how inconsiderate and douchy these GC employees are. i hope yall continue to enjoy the bad rep. GO TO SAM ASH INSTEAD. GO TO RBC MUSIC STORE IN LOCUST INSTEAD. GUITAR CENTER JUST WANTS YOUR MONEY, NOT YOUR TRUST read more