Jim Hickey and his team of music professionals are amazing! My son has taken lessons in both the…read morestudio and with Jim at my son's school. He is in his second year of ukulele lessons and has learned so much in a short period of time. Outside of the musical knowledge, my son has also gained confidence and begun to appreciate the enjoyment in music and performing. Outstanding teachers and I would highly recommend Jim Hickey Music.

I found Jim Hickey Music by doing a Google search for guitar lessons for my daughter. She had…read moreplayed around on the guitar some and mentioned she wanted to take lessons. I was worried about not having a referral because I didn't want to get locked into a contract or long term deal if she didn't want to stick with it. I spoke to Jim on the phone and told him want I was looking for and that I wanted my daughter to take the lead. Jim understood and was more than willing to be flexible. I immediately liked Jim and my daughter has enjoyed her lesson time with the studio. There is no pressure and it's a fun environment. My daughter wasn't sure if she wanted to continue her lessons after the first month but after working with Jim - she changed her mind - We've been with Jim since August and are looking forward to having a great time at the holiday concert and many more. Jim has some great students that have also been around a for a long time and I think that says a lot about Jim and his team. Thanks Jim for all you do!

Great hospitality. Doug and Phillip are wonderful and quickly helped me with my guitar issue, as…read morewell as others I didn't even know I had. My guitar sounds better than ever thanks to Phillip!

This is such a great guitar store. The store design is super cool. It's high-end yet really…read morecomfortable and approachable. Love the design of the custom pipe structure that displays guitars in the main showroom. If you're a guitar player, you've got to stop by just to see and experience the place. It's great. The staff is equally amazing. Philip recently set up my white Gretsch 12 string Falcon Rancher and WOW, it plays like a dream now. I didn't think the guitar was too bad off the shelf - but Philip was able to dial it in to where it plays like a dream now. So much better. I'm super thrilled. I chatted with Philip when picking my guitar up and learned he is a true luthier with the schooling and experience to back it up. He actually built guitars professionally for 10 years so he's not just a guy who changes strings. He's a guitar master craftsman who knows how to get the most out of a guitar.

Excellent work on my 74 Les Paul Custom. Will bring more guitars here very soon. Very reasonable…read moreprice for a great job!

I've been an NC Guitar Works customer since moving to CLT in 2015. Nick and his team have…read moreconsistently done an amazing job of setting up and repairing my guitars over the past 10+ years. The pricing is very fair, and turnaround times are reasonable. Though I don't fall into this category, they will often prioritize repairs for working musicians with time constraints. I highly recommend NC Guitar Works!!

Horrible experience. I came in on Sunday, 8/30 to rent a speaker and mic for a not-for-profit event…read moreplanned for that evening. The speaker worked for approximately 4 minutes before emitting a loud tapping sound. Repeated attempts to fix, but no luck. We paused the event while locating/ setting up a new speaker. It was late and Guitar Center was already closed. I bring back the speaker on Monday, yesterday, explain what had happened, and ask about a refund. The associate seems annoyed and says the "acting store manager" will need to talk to me, who is standing behind him. Eventually the "acting store manager" half turns to me and says "my store manager will have to make that call" and says "You should have called when something went wrong." I explained that this happened after Guitar Center was closed. He repeats himself and tells me the "store manager will be in tomorrow" and that I'll have to call in then. Nobody says "sorry for the inconvenience" or anything like that. Guitar Center opens at 11, so I called today, 9/1, at 11:30 to speak with Store Manager Michael Rismiller. I was told he had left for the day. I then ask if there's anyone I can speak with about a refund on my rental equipment. I'm put on hold for 10 minutes, after which the phone redials the number and I speak to a Jason S. I am then put on hold again, and after another 5-7 minutes of waiting, Jason gets back on to say his "system is down" and he'll try to call me back in 30 minutes, "hopefully." As of this writing, still no call. Obvious runaround, tons of apathy, rude demeanors, the works. AVOID AT ALL COSTS!!! UPDATE 1: Jason S reached back out, denied the speaker was malfunctioning, and said "the best we can do would be like a 50% refund." Jason S said they played music through the speaker to test it. I explained that we were using a mic. Jason S cut me off and said "actually music is the more reliable test." Fortunately, I have video evidence of the speaker malfunctioning. Jason S requested that I send that to him at his email address, which I will be doing. I will also send to Michael Rismiller and the District Manager Dutch Wermuth. UPDATE 2: I emailed the store associate Jason S the video evidence that he required in order to process a refund on my faulty equipment rental. I've not heard back. I called the store to follow up but the phone rang repeatedly without anyone picking up. UPDATE 3: I called again and Jason agreed to the full refund. Updating to two stars. I also heard back from Dutch Wermuth today.

These representatives seems to be thieves in my opinion--take money fast, but don't correct…read moreproblems fast . . . a bit racist.

I can't say enough good things about Kevin. I've been playing guitar for 54 years and have been to…read moremy share of luthiers. None of them are Kevin's equal. Precision craftsmanship, timely completion of the work, more than fair pricing, and on top of all that, he's a really nice and caring guy. An absolute pleasure to do business with. He recently did a complete set-up on my Gib​son Firebird, including a new nut, saddle, and body repair. And today he addressed an intonation issue with my Martin. My guitars have never played so well. He's a guitarist's best friend. You and your instrument will be in great hands with Kevin.

The best guitar tech / Luthier in the business. He has resurrected a bunch of my babies that…read morerequired extensive work. If can't repair he'll build you one. A gigging musicians best friend.

Best value for music lessons. Look no further - they even set up concerts throughout the year!…read more Best approach to learning a musical instrument and vocals.

My son and daughter both did a fantastic piano summer camp with Brittani and Alex. Both kids…read morefostered an immediate bond with the instructors. They used each session with a nurturing, yet intense learning approach. There was no time wasted. Here is my son with a practice session, after learning his "fun" song...Drake's "God's Plan" with his instructor, Alex. I can only post a pic, rather than video, but it was spectacular to hear a 9 year play a pop song, with accurate speed and rhythm.

Super cool spot full of guitars, amps, and new and used records for great prices! I talked to the…read moreguys working and they were wonderful, kind, and answered all questions! Will have to visit again soon with my sister who loves her electric guitar and a good record.

This place might sell a bunch of guitars but BE CAREFULL!!! Roger, the owner, will lie his ASS OFF…read moreto sell you anything. Then if you catch him in a lie and call him out he'll threaten to kick your ass!! This man is unstable and not trustworthy. I bought a R W Watson from him and was told it was built in the '90s. Not even close I called Bob Watson and was told it was built in 2008. I was also told by Roger it was Brazilian rosewood from an old piano that was salvaged for the sound board. AGAIN NOT TRUE! Now @ years layer I find out its Indian rosewood!! How did I find this out? I found Bob Watsons Facebook page and see my guitar with a sign in the background of what its made of!!! I will tell this story for the rest of my life. I hope you heed my warning

Great prices, great selection and the staff are top-notch! If you want it, they've got it!!read more