Clogged sink and Aaron bass was the tech. He came in and the sink was unclogged in a short amount…read moreof time and did not make a mess. And what mess was done, he cleaned up. Good company to work with. I'll call them in the future with other plumbing problems.

Josh, our technician, was absolutely amazing. Instead of jumping to conclusions, he carefully…read morewalked me through every step of the diagnosis -- starting with the basics (ABC) instead of guessing with the big-ticket fixes (XYZ). That honesty and thoroughness alone put me at ease. This company is truly honest and reliable. They saved me nearly $8,000 by correctly diagnosing the issue and replacing just the blower fan, rather than trying to sell me a whole new AC unit. On top of that, they were $400 cheaper than the last company I used -- a company that replaced a capacitor without ever doing the proper testing. Duck Duck Router did all the testing, spent over two hours here, and never once rushed. When we needed a part on a Friday, the supervisor personally dropped it off so the job could be completed right away. That extra effort speaks volumes about their commitment to their customers. I am so appreciative of the excellent service we received. If you want a company that is fair, knowledgeable, and goes above and beyond, look no further than Duck Duck Router. They've earned my trust and my future business. Thank you Josh, Justin and Stephanie, the nicest receptionist ever!

Worst experience I've ever had with a provider in Ocala. At first, they seemed nice and…read moreprofessional, but that changed quickly. Nick promised they would cover the expenses for damage done to my property during the drainfield installation. After making that promise, he ignored my calls and texts for 4-5 weeks. When I finally reached the owner through the office phone, the situation got even worse. As soon as I mentioned that Nick had been ignoring me, the owner started yelling at me. He then refused to cover the full expenses his employee had promised. After all of that, he offered to pay only half, but by then I was done dealing with the excuses and unprofessional treatment. This is the first negative review I've ever left for any business, but people should know what kind of experience they may be dealing with here.

Called in the morning Ashley was so sweet Matt showed up on time and was very professional and so…read morefriendly. Price was lower than other companies. Very happy.

Great service at a reasonable price. We had our septic maintenance (it has been 6 years since we…read moremoved in). Two (2) person team showed up during the schedule window, got straight to work, gave us pointers on how to maintain our system (green light on our system and our current behavior), returned the grass to normal. Team was polite, communicative, and hardworking and provided us an itemized invoice. Three folks in our community have used them in the past 1/2 year and all seem satisfied. I recommend them! JM

Alex and Mason were knowledgable, courteous, efficient, and professional. A real pleasure to do…read morebusiness with. I highly recommend this company and their people. I am extremely satisfied and happy about my experience with them. Top notch all around. They saved me from unnecessary expenses and were very informative about plumbing and septic systems in general. I learned a great deal and will unhesitatingly call on them again for any potential future septic service needs.

I got the name of this company from a neighbor and called them on March 27th 2025. the woman that…read moreanswered asked a few questions, I told her we had a leak, along with wanting to know more about our system. She told me she was going to do some research and call me back. I never heard back, so I called again on April 21st, and left a message to please call me back, I wondered what her research had produced. Its now May 5th, and NOTHING! I was completely ignored. I'm new to Gainesville, maybe this is how companies do business here?

Calvin and son did a great job and helped educate us on proper septic care. We will definitely use…read morethem again.

Used them prior but this time they quoted me 750.00 to put in a new bathroom shower faucet. The…read morereview isn't for the quality of working ,just let people know of the cost of repairs. We ended up fixing it ourselves for under 100 bucks. People that use inflation to justify there prices will no longer be seeing our business

Informed my warranty company my 50 year old water heater was custom made, when in fact it was made…read moreby AO smith. I was able to locate parts and fixed it for 40$ after he quoted over 2900.00 to replace a single water heater in one bathroom.

I have been working with Sam for over 20 years. I was so sorry to see him move from Connecticut to…read moreFlorida. He was a great asset to the Georgetown Woods Association. Whenever we had a problem at the Condo complex, we knew that he was only a phone call away. From broken Septic pumps to clogs in the main lines. It didn't matter if it was in the middle of the night or on the weekend. You can not ask for a more dedicated person to work with when you are having septic problems for yourself or a business. I have used him for both.

From the owner: We have the latest Specialty Equipment and with over 35 years experience, we can solve your problem…read moreright the first time, so you can get back to your life. Hydrojetting, Video pipe inspection, cast iron pipe descaling, pipe and tank locating, trenchless pipe repair and replacement, excavation and more