I needed a trigger job on my Springfield XDS. They took…read morecare of it in a day and it's perfect. Price was reasonable, service was friendly. I ll be back

Amazing service. We were traveling and realized we left a carrier key at home. Everyone was so kind…read moreand helpful as we tried to work through the situation. They had everything we needed and we were able to head in our way! Thank you to all that helped!

This is an excellent outdoor sports store primarily because of the staff. The shop is mid-sized and…read morecarries several brands which are linked on their website. I have made several purchases at Mountain Sports (MSL). The staff is well trained and never pushes a product or brand. I take my time (days or weeks) making bigger purchases and they are very patient with me as well as informative. I have purchased fly fishing gear and flies, a bicycle and cycling equipment, as well as performance clothing from MSL. If I was a backpacker, this would be my primary source of gear. Most of the products are premium brands so they can be a bit more expensive than Dick's or some other chain. If you want to buy quality gear from a local shop, consider MSL.

Tried to return a pair of shoes here today and they refused to take them back because they said…read morethey had looked like they had been worn. I only had the shoes on long enough to try them on and find out they didnt fit and they refused to return them for me. I use to work at a clothing store and if they looked bad I wouldnt have even tried to bring them back to them but there was nothing wrong with them.

My wife used to go here to buy SAS Shoes which are the most comfortable shoes on the planet (I wear…read morethem too, only them, and they are the only shoes that are so soft they require no breaking in at all). But the owner has told her (despite *his own employees* who told her that they were the best sellers in the store) that he is discontinuing all his SAS Shoes. This is a guy who obvious doesn't care about his customers. (He did say "Well, we can order anything you want." Duh, how do you know what you want if you can't try them in your store???) So we went last week down to Johnny's Shoe Store in Kingsport, where they not only have a nice selection of men's and women's SAS Shoes ON DISPLAY, but they also have really knowledgeable salespeople who can help steer you towards a good selection. We are both done at Southern Shoes. I would stay away if I were you. There are too many competitors that *actually seem to value the opinions of both their employees and their customers.*

Great people inside. The atmosphere is great as well. The quality is not very good, lots of options…read morethey pick for you rather than you picking things out individually. Everything is packed together and not individual sales. Will not be going back here...‍

Bought a cart, drove home before I looked at it, they gave me a used empty cart. Only thing I can…read morefigure is they have an employee stealing product. Won't be back, there are other shops.

I loved this shop,in Bristol Virginia. I used to go weekly one trip. Then 3 years ago got Brain…read more cancer. So could not drive . Been settling for that THC-A/ That was sold in Tennessee.

Impossible to get ahold of them on the phone and they have no website to see what they do or do not…read morehave in stock.

Hello. Bristol Native here. I believe in supporting small businesses especially in my hometown. I…read moregrew up here and with all the changes being made to the city I believe it's important to support our hard-working small business owners in time where it's hard to survive. I purchased a king mattress and box spring, along with a queen mattress and box spring, for a total of $2,248.37 including tax. I was coming into town after unexpectedly losing my sister. I needed somewhere last minute to stay and decided to furnish my developing Airbnb as a last resort. The king mattress was unable to be brought through the hallway stairs but after measuring the king was not going to fit in the room I designed it for. I contacted the owner and explained the situation. Although the receipt stated "all sales final," the owner agreed to make an exception and specifically told me he would process a refund for the king mattress set with only a $100 pickup fee. I would like to emphasize that pick up team was delightful and fully understanding of my situation. (I can add that they agreed with you) When the delivery team arrived to pick up the king mattress, they appeared unaware it was being returned and initially attempted to bring it inside. I clarified it was a return, they called the owner. At that point, after already agreeing to the refund, the owner changed the terms. He accused my me of lying about the reason for the return and suddenly added a 25% restocking fee on top of the previously agreed $100 pickup fee. He was under the impression his team could make it fit as if we had not already discussed and agreed upon the reason and decision for a refund. I was grateful to be getting any refund at all, but to accuse me of lying about not being able to fit the mattress upstairs and not notifying the pick up people of the return to check my validity was absolutely unprofessional. In the end, my father received only $765 back for the returned king mattress and box spring. Based on the purchase, the company retained approximately $523 from the return (including the pickup fee), despite the owner's original agreement to refund it for only a $100 pickup charge. Businesses certainly have the right to enforce return policies. What disappointed us was that the owner first made one agreement, then changed the terms after the pickup crew had already arrived. If the final policy was going to be a 25% restocking fee plus a pickup fee, that should have been disclosed from the beginning--not after a refund had already been promised. We understand businesses need policies, but we also believe a person's word matters. We cannot recommend a company that changes the financial terms of an agreement after the fact.

The business staff was very friendly and knowledgeable about the mattresses they offered. I…read morepurchased a MALOUF Polaris mattress at a good cost and I am very satisfied with the product. I would recommend checking this place out before making your next mattress purchase.

Best and cheapest selections! The employees are nice and knowledgeable on all the products! Only…read moreplace in VA that hasn't been shut down for not following rules or regulations! And they try to keep a good variety of selections as well!

We just stopped in here to take a break riding home and buy some poker chips. Ended up leaving…read morewith a few other items. They were having a rider class at the time which was using most of the parking lot. They had chips and water for them which they offered to us. I really needed some water so I appreciated it! Sales almost always greets you when you come inside an HD Dealer. Gotta move those bikes! They were really chatty and professional and didn't try to push a sale on us really hard as they realized we were just riding through. Some places are relentless and demand your phone number and information and then send you automated texts. These guys were really chill. The motor clothes staff were very helpful as well. I always check out the clearance items. Left with some beard oil and other goodies. Great easy stop right off the highway with nice clean bathrooms. Worth stopping if you're riding in the area.

This is a really great Harley-Davidson location. Great bikes l, wonderful clothes and best of all…read moresuch great workers. You know a business is great when the employees are happy a love what they do. I ended up buying 2 jackets and 3 shirts. I am a Harley girl and now my granddaughter loves them as well. They had Harleys in the showroom including a limited bike from 2021 I believe. An awesome Harley-Davidson store to visit.