I have now done business with this company twice. I was going to go back to my original store at…read morethe Pinnacle, but it has been consolidated. So, I came here and ended up buying from the guy that had helped me load my last purchase into my truck. The guys name was Paul and he did an excellent job helping me find a new bed for my mom. I am a lifer. Highly recommend giving this place a look!

Wouldn't give this company a dime! Went in July to get 2 twin size box springs and mattresses and…read morethe man treated me like an idiot and because I needed them for my kids I was gonna buy them anyway. When asked about delivery he said yea for $125 to travel less than 20 miles when another company further away charged me $25 to deliver the beds! Rip off company and rude employees! Needless to say the other company delivered again for free and disposed of my old mattresses!

The owners of Sleep Cheap are wonderful people! They have a great selection and reasonably priced!…read moreI love my new mattress! Check them out!

They dont give you their return policy upon buying the bed. Ask up front! They say you can't return…read moreit if not satisfied. The women that runs the place was totally wrong in dealing with customers. It's like buying a car, they are good as gold to you until the deal goes wrong and then they show you their true colors.! I told her I didn't want thag bed, contacted her the day before on what bed I wanted but she refused. It was the only message ( conviently) that she didn't receive. She received all other messages. I would recommend dealing with the place, shop elsewhere! There is a way to deal nicely with customers but she was down right rude.

We have purchased well over $7000k of furniture from this store over the past few years. Recently…read morepurchased a sofa/recliner. Upon inquiring about the warranty for the sofa we were told that if anything was wrong that he would ensure that the issue was taken care of and if it could not be corrected he would trade out for a new sofa. After having the sofa for only a couple of months it started breaking down. When we contacted the store manager about this issue we were once again "ASSURED" that he would rectify the issue and if the issue could not be fixed, he would offer a new replacement sofa. This did not happen. While the store manager did try to fix what he thought was the issue it did not work. And now the store manager is not standing behind his words/promise to us. We were told it's up to his regional manager. So bottom line is that his "Promise"/"ASSURANCE" was nothing but puffing (blowing smoke to make a sale). This store is NO LONGER our go to store for furniture. If you tell a customer (or anyone) that you will stand behind the item sold, then honor your words. This is definitely bad customer service and leaves no room for recommendations to others to shop at this store!!

In my honest opinion Dave, the manager is RACIST and BIAST! I worked there for a few and was asked…read moreto do things that others didn't! Tanner the owner now never even said hi or bye to me. But spoke to all the others with flair. The building is old, cold and full of leaks because they refuse to put money into a 50 year old building. There are far better furniture stores with a modern selection, price and building!

We ordered a reclining couch and a recliner from Grand in December of 2021. We also bought the…read moreextended warranty. The couch broke prior to a year being up. Grand literally told us if we had just came in 2 days sooner, they would have replaced the couch. We then contacted the warranty company, since we had the Platinum Plan. Our first contact was in December 2022. A technician FINALLY came out in February 2022 and stated they expect the recliners to fail after 2 years. Regardless, after the technician contact, we did not hear back from anyone. We called and called until THIS December, 2023, we were told they cancelled our claim. Long story short, after not being able to stand broken furniture in my living room, they offered to pro-rate our insurance... from a WHOLE YEAR AFTER OUR CLAIM!! We have a broken couch, 2 more months till parts could arrive, and no satisfaction. (redaction of the comment about the insurance and quality of product) UPDATE: An associate reached out to me this morning and stated they would correct our situation by giving us a store credit for the amount of the couch if I would update the review. After talking to a supervisor from the insurance company and an associate from Grand Home Furnishings corporate yesterday morning who stated I voided my warranty and they were doing no more to help my situation, the person from Grand who called today stated she wanted to make it right. We do appreciate the associate who called today who helped us after falling though numerous cracks. Even though I redacted my comment on the insurance they sale, I will state we did not get anything but frustration from the insurance. I cannot and will not state anything positive about our experience with the Platinum Plan.

I will not ever buy from Grand Home Furnishings again. This place is a joke. We purchased 2 leather…read morecouches brand new and was sent a used one. The used one had a tear in the back that had been glued! We didn't notice until we rearranged the living room and called them immediately. We were told they would send someone our to fix it!!! No!!!!!! We paid for a new one and we want a new one. They weren't very happy about it. We went back to the store (exit 7 bristol va) to talk with the salesman. To make a longer story shorter. We ended up with a loveseat. Do not get furniture from here. The delivery was a bigger joke.

This review is specific to Bristol, Va location. Some of the staff there are really nice but then…read moreyou have the owner.. . or the guy that says he's the owner who is absolutely rude & disrespectful to customers. He talks to customers like crap & thinks it's ok. I would think twice about purchasing from this store due to the god awful customer service you'll more than likely be provided. Hopefully this owner isn't affiliated with the other locations in the tri cities

Excellent Service and Exceptional Quality. I walked in looking for a bedroom suite. I received no…read morepressure from the salesman, which is very nice. However, if had I had any questions he gladly answered them. I truly wasn't expecting to find or buy anything but I was pleasantly surprised. He gave me a deal to good to pass up. Within 4 weeks it was arriving at my house. Even the delivery experience was great. Very nice gentleman with manners and took excellent care of my furniture and placement. I will purchase again from them.

Would give 0 stars if I could! My husband and I purchased a…read moremattress, and it took two weeks just to get a call to schedule delivery. Once it was finally scheduled, we were given a 3-hour delivery window. As that window ended, I received a call from a woman letting me know the drivers were running about 15 minutes behind -- no problem. But 20 minutes later, I had to call back for an update, and was told they were still finishing their previous job and I'd get a text once they were on the way. After waiting over 3 1/2 hours, I finally got a text saying they were 7 minutes away. Twenty minutes later, I got a call from the most unprofessional man I've ever spoken to. He never introduced himself, was difficult to understand, and claimed they couldn't reach us because of a "tunnel" -- which doesn't even exist anywhere near our home. At this point, we had been waiting over 4 hours. I had to call him back to ask if they were still coming, only to be rudely told no. So now, we were left with no mattress, half a day wasted, and zero accountability. When I called customer service, I was redirected to the store itself, where the employee made it clear he didn't care and said he had "four customers in front of him" but would call dispatch later. He never called back. My husband finally called to cancel the order after an hour of hearing nothing, and was told a manager would reach out the next business day. That still hasn't happened. This company has been completely unprofessional from start to finish. We will never shop here again and will make sure others know to avoid this nightmare of an experience.