The exam was fine and picking out my frames was too. However, when I picked my new glasses up on…read more10/17/19, I informed the technician that the trifocals weren't right. I couldn't see out of them. She brushed it off as a headache or fluctuating blood sugar. Since then, I've tried 3 more times to get them fixed, and they say someone will call but no one has! I'm furious! UPDATE: I've gone back and they are trying to help me get the correct prescription.

My husband went here for an eye exam in February 2023 and was not only told "your insurance isn't…read morethat good" (verbatim; which is also my insurance - we have Eyemed, which it may not be "that good" because it covers 30% of everything plus free exam & free imaging), which is demeaning, but their billing person billed our HSA in full without running the insurance first. My husband had to call back in to get it refunded and they said they will do it when the frames come in, just bring in the HSA card, which was fine. The reason why I gave 2 stars now is after I saw the receipt of the refund - I noticed the exam was charged in full and not $0 co-pay like it should be. I called into Eyemed benefits and confirmed on the website that it was $0 before calling back into Sullivan Eye Care. When I called in, the front desk clerk seemed a bit off and when she transferred me to the insurance biller, I let the insurance biller know, calmly, that I noticed they charged my husband in full for an eye exam and it should've been $0 co-pay. She started off by saying "your insurance is not that great" and "don't tell me what should be free, young man". Absolutely unacceptable and unprofessional. I paused and had to say, "excuse me...?" and "your business over-billed me incorrectly 20 days ago, credited some back, and I still have issues with the bill" - she stated she will look at it and will "rebill" the insurance, then hung up on me. UPDATE: Added another star - I called in 30 min later to the front desk and inquired on how I would be notified if I needed credited and was concerned about the insurance biller's "rebill" reference. They were going to transfer me back to the insurance biller but I let them know how rude and unhelpful she was - front desk stated they would get more info and call me back. 30 Min later she called back and admitted they shouldn't have charged for the exam and refraction because it was covered by my insurance and they offered to refund it. If anyone goes here, make SURE they bill your insurance first AND your bill is correct. Outside of this, my husband stated they were friendly and nice during his visit.

Outstanding experience... I called about a simple vision issue and felt like I was in GREAT hands…read morewith the staff on the phone. Quickly set me up with an appointment and expedited my experience with an online registration form. When I arrived at the office was pleasantly surprised! State of the art equipment, beautifully designed office and a kind, caring doctor to boot! Couldn't have been more pleased! Highly recommend!

From the owner: Invision Family Eye Care is located in Rolla, MO. We offer comprehensive optometric services,…read moreincluding eye exams, contact lenses and glasses.Our Optometrists on staff:Gary Green, O.D.Amanda Bahr, O.D.Experience our polite, helpful and fun staff!Call today!

Dr. Mark Peckham has been our 'go to' guy for vision care for many years. From the mundane…read more(examining and prescribing) the the unique, diagnosing a severe incidence of a scratch on the cornea of my eye which caused incredible sun sensitivity and pain we have always valued his counsel. He prescribed appropriate medication for the scratch, cautioned me about rubbing my eyes while baling hay, (actually suggested shielding my eyes while haying) Eye healed fine. I was seen on a non-appointment basis when I called to describe my distress with the scratch. IHave been very pleased with the staff and management of Complete Vision Care.

From the owner: Our optometry practice in Webster Grove offer an array of advanced eye care services, including dry…read moreeye consultations, myopia management, vision therapy, scleral contact lens fitting, eye disease management and much more.

This place is AMAZING! I have been to eye doctors & gotten my glasses from all over KY, CA, & MO &…read morethis is THE BEST place. The staff are so in tune they seem like a family & make you feel a part of it. The guy is so dedicated he didn't even have his lunch & told them it was OK. How great it must be to work there with such an AMAZING group. I drove an hour there & I would drive even farther for this level of service. I HIGHLY RECOMMEND. You will not be disappointed.

Been coming here for years and love it! Dr. Hayes is thorough and knowledgeable. We love the…read moretexting option for questions and scheduling / rescheduling. the staff is always very responsive and helpful.

I've been going to Midwest Eye for 35 years. Doctors have changed but quality has not. Staff and…read moretech people are friendly. Dr. Hayes completed her exam and spent time explaining my options. They have state of the art equipment. I would recommend the Wentzville location to any who is near it.

My wife and I went in for a routine and yearly regular eye exam at Clarkson Eyecare in Union, MO…read moreearly July. I stated I was having no issues with my eyes on the paperwork as well as in person when asked. We both have VSP and thought the exam would be covered accordingly. However I received an invoice from Clarkson stating I owed $50. My wife did not receive an invoice for her exam. When we stopped into the Clarkson office, they told us my wife's visit was covered under VSP but mine was submitted under a medical visit. When we asked why, there were a number of reasons like I didn't order glasses on the day of visit. So I had to pay the $50 deductible because it was billed as a medical visit. We pay good money for VSP and could not even use it for me. The office staff argued with us and kept changing the story. I would expect my visit would be run through VSP and not my medical insurance, and my $50 be returned. Then I was charged $39 for both eye pictures that I was not notified this was not covered. I don't get it. First and last time at Clarkson.

Went in got the prescription, picked out glasses and sat down to get pricing 785.00 for 1 pair, but…read moreI could get 2 pair for 685.00. I told them I don't have that kind of money. no offer to help me find anything less, so i took my business to Americas Best. Americas Best got 2 pairs for 535.00. Guess what the script Clarkson gave me was wrong for my eyes. Did they get mad when I said I was taking my business elsewhere or did not do the script right in the first place. My granddaughter has been using them and always complains about not being able to see for a few weeks, they say you just have to get used to them.

I couldn't find a more professional and caring group to trust my eye sight too…read more I am always greeted warmly and never have any lengthy wait time to be calle.

I would not recommend this office simply because of wait time. I scheduled this appointment on…read moreTuesday and was given a 10:10 appointment time on Friday. I was asked to come in early for new patient paperwork. I arrived at 10. At 11:05, I had still not been seen, given an explanation or new estimated time, or even simply apologized to for wait time... When I asked the secretary about my appointment, all she could tell me was that she had my appointment time marked as 10:30. I followed up by asking if she knew if I'd be seen soon. She just told me that no one had grabbed my chart yet. I work in the city, and needed to be back at work by 1pm. I weighed my options and realized I had to leave. I took off a half day at work to make this appointment. It was a suggested follow up for an eye infection. This wasn't an eye exam I can do another time. I left so frustrated. I felt like it was very reflective of how they prioritize patient time. In summary, if you'd like to spend your PTO at an office that doesn't give you the correct appointment time and also expects you to wait 30-1hour this is your office. Wish I could comment on the actual care provided, didn't experience it myself. If I had, I wouldn't have had more than ten minutes with the doctor.

Go somewhere else, literally anywhere else. Made an appointment for my 8yr old daughter, when we…read morecalled to make the appointment we brought up her age and made sure they take kids this young. Person on the phone said yes. When we get to the appointment and she is being seen, the Dr said we don't normally take kids under 10 or 12. And of course he is having issues. Long story short after 2 separate visits and given a prescription which was 100% wrong. My daughter could see even less wearing the glasses. We were told to take her somewhere else. It's like they just wanted to bill our insurance twice. Because now that I'm asking insurance for another evaluation LensCrafters doesn't respond to the first 2 letters and with just a couple days left of their window to respond/ dispute they request to be sent over the paper work again. Pushing my daughter reevaluation out longer than the normal 30 day period. They made the mistake. They told us to go somewhere else. Now they won't even submit the documents needed so she can see a different Dr.

I went to Chesterfield Lenscrafters to have my frames adjusted as they kept sliding off my face…read more Making this tricky, my glasses have bifocals & prisms which must be precisely positioned. Alec, who assisted me, deserves 5 stars for being personable, knowledgeable & patient as it took multiple times to correctly yet comfortably position the glasses on my ears & nose. Thank you!

Nice staff, clean, name brand with great prices. They know the correct way to bill your insurance…read morecompany so you pay less out of pocket. They had the break down of the bill and insurance cost before the doctor was done with the eye exam, which made picking out glass fun and stress free.

I've been going here since I was very little and I have to say the new Dr is far more thorough and…read morehis bedside manner is exceptional. Will continue to go here!