Enjoying savings and peace of mind with a new high efficiency HVAC system from Dalton! Service was outstanding and cleanup as well! There were a few hiccups and their Operations Manager went above and beyond to make sure things were addressed. I could not be more satisfied. read more

They quoted $3000 for LABOR only on a warranty covered gas water heater. I clarified multiple times and that was the quote. Predatory. On top of a $90 2 min "diagnostic visit." Called a non corporatized plumber who did a free video diagnostic and a $650 quote. Unreal. They'd rather screw 1 homeowner over so they don't have to do the equivalent work of 5 more replacements for the same revenue. read more

I had a scheduled appointment with Dalton but no one ever showed up. I even received two separate text messages confirming the appointment so I'm not sure what happened. I tried calling the number that was provided in the text messages but I was only able to talk to an AI agent and had to leave a message to have someone call me back. Then hours later in the afternoon I received a text message saying that a technician was on their way but again no one showed up. The next morning I received a voicemail from an agent saying they were just returning my call, no other explanation addressing why no one showed up at the scheduled appointment. Wth Dalton - do better! I ended up calling Hansons Heating and Cooling who came out the next day, did a great job so I signed a service contract with them. read more

This company is a scam!! Beware!! Check out all the YELP reviews, NOT the reviews that are on their site--I needed a simple installment of a new thermostat- I ended up paying $875 for a simple thermostat that cost $45 at home depot-- I bought a maintenance plan for $150 and was told I would have a 20 percent discount on anything for the next 12 months- I was told by Andy the technician I needed new wires installed to and from the HVAC unit/ furnace to Re- install my thermostat-- it ended up being a total lie- I was charged $235 to have my AC unit worked on-- another BIG lie by this company--The company LIES like crazy and continues to SCAM people, if you send an email they will not respond, they don't care about their people--if I can send documents I will try to get this done-- Denise Dao Cedarfalls Iowa read more

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Brandon the plumber was outstanding. He removed a defective garbage disposal and sold me a new one, plus installed it all within an hour. I told him about how the water overflowed upstairs, he pulled the toilet, sold me a new one, plus installed it within a few hours. He even took pictures of all the water-damaged items. Brandon is a credit to his company. He sure knows his stuff. read more

Called them to fix a leak at the cutoff valve in the basement. Seth tore up the driveway to get to the city cutoff valve and ended up breaking it. He then stated we needed to have the city fix it and daltons will not return calls. Daltons billed us $890 dollars For their "work". City came out and fixed the leak with some plumbers tape. Now I have to pay for the driveway they tore up. City worker said Daltons is notorious for this type of behavior. Stay away, they are crooks. read more

I call their CS line to dispatch a plumber for a leak under the slab. Plumber showed up and explained to me that they don't do any leak detection or slab work.. highly unusual for your unionized, plumbing company, not to have expertise on staff with proper instruments with tooling. The plumber charged me the service fee and left and told me to get a contractor.. read more

Nice guys but ridiculous pricing system. I am a cpa and auditor and they use monkey math to "try" to explain their standard pricing system which is in their best interest but not the customers. I had a $20 capacitor replaced which took them 10 minutes at my house overall. They charged $600. I verified the part price with Ferguson as I keep the box with the exact item number on it to look this up accurately. I noticed Forrest also reported this exact same thing happened to him in the reviews if you look at his review from 2022. Therefore I am not the only one who encountered this. Company stated this pricing I justified due to their overhead. I can understand profit but this pricing corresponds to charging about $1000/hour. I can understand charging an hour of service plus a markup charge on the part but this makes no sense. I called young plumbing and they charge an hourly rate plus parts which is more in line with honesty and integrity in pricing in my opinion as a person who audits company pricing practices professionally. Dalton I challenge you to justify this pricing of $600 for a 10 minute service call. read more

I can not express enough how shady this company is. They will sign you up for their membership without telling you, you are stuck in it for a whole year EVEN if you don't sign a contract. I told them they will hear from my attorney and they gladly canceled it on the spot. That shows enough. Their services are INSANELY overpriced compared to other local plumbers. $500 to replace a plastic P trap on my sink? A $3 part? 10 minutes? Come on now(and that was with my membership that includes 20% off). They have a lot of young plumbers that do not know what they are doing. I recommend going with a separate company if you are needing any work done in your house. Company tries to flaunt they are accredited by the BBB but they are NOT AND their BBB rating is a D-!!!!!!!!! read more

Dalton installed new furnace and A/C unit in Feb 2019. Furnace runs fine. A/C unit outside runs but is now far louder than my old 30+ year old unit ever was. There's a loud bang at startup that actually startles you if you're nearby. While running, it sounds like there's a bearing going out and the whine is audible inside the house. Very annoying. And I get to listen to this every summer for the rest of my life. read more

After talking daughter into service plan, came out to fix heater that had an unconnected wire and to fix a water leak. How it ended: 225 for under five minutes of work, on top of the annual service contract cost that was bought the week prior-- on their advice-- to save money. Plus, surprise! it will be an additional service call and cost to even look at much less fix the leak: he doesn't do plumbing. This was not at all clear from call. Hard to think a different company would not have reconnected the wire for less and would require the annual service contract to start. Seemed like .... Not quite right as other recent reviewers have said. What happened to the old Dalton? Thought I'd share. Get clear cost in writing first, make sure to know there may be two service calls if it's two problems. That said, the tech was a nice guy, at least. read more

Honestly, I really wish I could give a better review. Most of the people we have worked with at Dalton have been very polite and they always come out to work on our systems. They installed our grandmothers system so we decided to go with them as well. Unfortunately we paid for a new heat pump system (A/C/Furnace Combo) and since it's been installed they've had to come out 5 or 6 times now. the first four times were because settings were improperly configured on the circuit board of the furnace unit. Each time they came out they had different techs with them saying different things. First the furnace wasn't adequately cooling the house and the noise coming from it was really obnoxious. So we had issues with cooling, now we go to test the furnace to make sure we have heat for the cold nights that are coming and we have no heat. The breaker outside had to be replaced, the unit won't pull gas. It's just been a mess. One of the technicians straight up gaslit us insisting that the sound our furnace was making was "normal as far as I can tell" and tried refusing to come service it, saying he wanted to get a factory representative, but then when he showed up he agreed it was too loud, did a little research and fixed the problem (without the factory rep). Like come on guys. We spent like almost 15 grand with you and this is how we get treated? We just want our stuff to work. Customer service is not what this review is based on, we have a 15 thousand dollar piece of metal that doesn't function properly and, unfortunately, that is a bigger deal to me than a rude technician. It has been months since this was installed, it needs to be remedied I'm getting sick of this. Update: they replaced the furnace completely. As of tonight it is still not functioning as advertised. Don't buy a heat pump system here, it's not worth the trouble. I also really like how the owner responds to all these nice reviews but hasn't had anything to say about the horrible experience we've had. Real cool. read more

BEST SERVICE EVER! When my furnace broke on a Sat morning they arranged for installation within 2 days (I didn't want to bother for emergency installation)! They brought me space heaters to use until my furnace got replaced! They answered all my questions & installed my Google nest thermostat! I could not ask for better service or better customer service! read more

called this company for a estimate on electric and a new gas heater with duct work to install . Came out the first one telling me a Mini split would be the best option . A few days later the second one came out estimate the new 100amp electric panel inside . This man want to run a new cable from the post to the meter and inside , after rechecking with the electric provider there was a cable already strong enough for a 100amp to the electric meter . The cost had been very high . I got it done from a different contractor for half the price - this guy knew what he was talking about . ON TOP OFF THIS THEY SEND ME A INVOICE IN THE AMOUNT OFF $ 87.00 JUST FOR THE ESTIMATE I GUESS . WHEN I CALLED IN FOR THE ESTIMATE NOBODY TOLD ME THAT I WILL BE CHARGE FOR THE ESTIMATE NO THANKS TO THIS COMPANY read more

I've been a Dalton customer for years, and I highly recommend this company. Lance A., a Dalton professional, serviced my A/C and electricity today. As you might expect he was friendly and thorough and left me feeling safe and secure in my home. read more

$900 to replace a garbage disposal. I had a disposal already purchased by they refused to put in the one I bought. Required me to by THEIR disposal and then charged $900 for what amounted to about 30mintutes of work. Technician also made the comment that the price was good for him but bad for me and laughed. read more

I was charged twice for a guy to come out and literally stand in my house for five minutes. They charged me $300.00 each time. I requested a quote for two jobs. One for the installation of three outlets (old to new) and the second job was for a small drain pipe to be replaced. The first quote was over $3,000.00, so naturally I declined the service taking note of how long they sat out in their van before returning with an outrageous quote. The second job was never started as the company failed to ever return communication with me after scheduling an appointment with me. I also was a subscribed member ($15.00/month). They never once serviced or provided maintenance services. I essentially paid them $600.00 for absolutely nothing. Not a single job was performed. Not a single amount of work. They also failed to fix one light socket box that had a small crack in it. They said it wouldn't be a problem to replace the box quickly since I was a member. They noticed it when they were giving me a quote for the first job. They drove away after I declined the first job for that amount. Basically they are unprofessional, dishonorable, they have no courage, nor commitment. A company ran by a crayon eating boot POG. Thieves. Untrustworthy, lazy, incompetent, poorly trained. There are many more words to describe my experience with this company, it's owner, and it's employees. read more

They were supposed to come early to clean my blower fan. Nobody came at the scheduled time. I'll be looking for someone else

Serviceman injured me then acted like I'm poor and trying to get out of my bill. I spent three hours in the ER due to this injury and had to get a CT scan. He asked me to help him lift my old water heater out of my basement. He pushed, and the handle went into my stomach. I asked him to call for help to lift the heater he was too lazy. That's scary. read more

Dalton Plumbing and Heating was timely, they did fix my issue... but this is all I can say. $945 for my unit to get freon... I expected a couple hundred dollars, but nearly a grand? I cannot fathom why a 30 min visit to fill up freon was a thousand dollars. There is a person in my town who would have done it for $300 on the higher end, I just would have had to wait another day or two. I truly feel robbed of $600. Update: they charge $600 for the first pound of freon and $91 every pound after that so I recommend someone else. read more

Tech replaced the AC capacitor which took 10 min. The part online was $60. Don't know what they paid for the part. So, 10 min of work and a $60 part. The bill was $600. Talked to the service e manager and he could not explain why the bill was so high. Had a similar e,patience last winter when they checked my fireplace. Their cost for repair was over $600. Got it done by another company for $200. They are overpriced. Advise not to call Daltons. read more

Very unprofessional, incompetent, and shoddy work. I could go on and on about the terrible experience I had with them. Be very careful to do business with them, God forbid, if you leave a bad review for them; they're so "professional" they won't return your calls when you need replacements filter pads, bulbs for your furnace, ext. There's plenty of better places to go at fairer prices from what I've heard and experienced myself! read more

$628.55. Had a tub faucet leak and an outdoor faucet leak. The man came out and tightened up the faucets. The next day I called him back because both were still leaking, he came back out and tightened the inside and replaced the outside. Two faucets, fixed twice within a couple days, only one replaced, the other is now crooked and doesn't move freely. $628.55. The one faucet he replaced must have been lined in gold. I called to let them know this was excessive. read more

Matt and Josh kneeland came to look at our electric and air conditioner. Both men were very nice and proffesional. Matt updated a couple of kitchen outlets to bring us up to code and Josh checked out our central air. I would recommend both men and would request them if we needed work done. Thank you read more

I was impressed from sale to completion. First of all, there was no pressure or upsale. I explained what I needed and Paul told me how much it would cost. It was within my budget, so I agreed. They were able to come the next day, and frankly, worked their asses off. Our basement was cobwebby etc, and I was planning on cleaning before they got here but ran out of time. They were 100% professional. My tech was Steve and he and the rest of the guys were kind and courteous and I could not be happier with my the whole experience. They explained my new thermostat, my filter, went over everything and seriously went the extra mile. I cannot recommend them enough. read more