Re: drain from home to street was clogged (tree roots). Responds promptly, worked quickly & efficiently. Gave us recommendations for avoiding future issues. Very courteous too! read more

Extremely Disappointed - Problem Not Fixed and Overcharged I had a very frustrating experience with Roto-Rooter. I called them to fix a plumbing issue, and not only did they fail to resolve the problem, but they also overcharged me significantly for the service. When I brought this to the attention of the owner, instead of addressing my concerns or offering a resolution, he told me that I would be placed on a list so they would never return to my home. This is completely unacceptable and unprofessional. As a paying customer, I expected at least a basic level of accountability and customer service. Instead, I was met with dismissiveness and what felt like retaliation for speaking up. I would not recommend Roto-Rooter to anyone looking for reliable service or fair treatment. There are plenty of other companies out there who value their customers and stand behind their work. Needless to say, I contacted another plumbing company (Ruger Drain Cleaning) that was reasonably fair in price and fixed my issue was even willingness to come back out at no charge if I still had an issue afterwards. Looking for someone in the Waterloo, IA area I definitely wouldn't recommend them, but would recommend Ruger Drain Cleaning 10 out of 10. read more

Used them for sub work when I was maintence tech they were very good and got job done quick

This review is based on my experience with the dispatcher. I called to ask for emergency service at a Walmart in waterloo. The dispatcher who never gave me her name was very short and seemed annoyed to be taking the call , but I was still very nice and placed the service call. She said they would be there at 2pm . About 30 min. later I had one of the girls in my office call the office back and see if we could send them a work order. The same dispather was again short and rude and said that they would be there Monday or Tuesday, it was Friday morning when I placed the call. I thought there was some confusion so I asked the call to be transfered to me. I was very nice again and asked if there was some confusion because I had just place the order myself, she rudely said "well things changed and now we will be there Tuesday". I said that was fine but I think they should have called us and told us because it was an emergency. She them started yelling at me saying she was going to call, and hung up on me. She was awful awful awful. I am going to complain to her supervisor. read more