Extremely Disappointed - Problem Not Fixed and Overcharged
I had a very frustrating experience with Roto-Rooter. I called them to fix a plumbing issue, and not only did they fail to resolve the problem, but they also overcharged me significantly for the service. When I brought this to the attention of the owner, instead of addressing my concerns or offering a resolution, he told me that I would be placed on a list so they would never return to my home.
This is completely unacceptable and unprofessional. As a paying customer, I expected at least a basic level of accountability and customer service. Instead, I was met with dismissiveness and what felt like retaliation for speaking up.
I would not recommend Roto-Rooter to anyone looking for reliable service or fair treatment. There are plenty of other companies out there who value their customers and stand behind their work. Needless to say, I contacted another plumbing company (Ruger Drain Cleaning) that was reasonably fair in price and fixed my issue was even willingness to come back out at no charge if I still had an issue afterwards. Looking for someone in the Waterloo, IA area I definitely wouldn't recommend them, but would recommend Ruger Drain Cleaning 10 out of 10. read more