We are new to Cedar Falls and a plumber who was unable to fit us on his calendar said the "only"…read moreplumber he would recommend was Tony's Plumbing. Dan the service manager and Tim and Austin were prompt, efficient and friendly. They installed 2 toilets, shut off valves for the kitchen and a bathroom faucet.

From the owner: Tony's Plumbing and Heating is a leading provider of a full range of plumbing and hydronic heating…read moreservices in the Cedar Falls, Waterloo, and Waverly areas. New construction, plumbing remodels, boiler service and water heater services are only a few of the top quality services Tony's Plumbing and Heating provides in residential and commercial Projects. Contact Tony's Plumbing and Heating today and ensure your plumbing project is completed on time, on budget and up to code!

Honest and down to earth. I hired them to replace my garbage disposal, but when he showed up he…read morefound out that all my disposal needed was to be reset. He did that and only charged me half the price of a service call, since he "didn't really do much."

From the owner: Poyner Plumbing Provides Contractors, Plumbing, Heating, Air Conditioning, Heating Contractors,…read moreStoves Gas Repairs, Stoves Gas Supplies Services to the Waterloo, IA Area.

When ever, have a H@V or pluming difficulty my first call. Problems are solved promptly…read more Have had them suggest more economical way to do a job.

i never leave reviews but i do feel this one is necessary! i used them for many years but this last…read moretime was the last time period ! very unprofessional left a mess everywhere! it gets worse

Great service! They were here right when they said they'd be. Very nice to deal with and…read moreprofessional. I had a big mess and they took care of it quickly.

My mother paid these guys (one was basically a kid) $150 to get a pool pipe unclogged. It was…read moreproblem after problem after problem. They said they needed to cut the whole pipe to put a scope through to see where the blockage was. He kept trying to cut the pipe before the water was below the skimmer. Anyone with a brain would understand that's not okay. If he actually manages to unclog it, the pool will drain out and he wont be able to patch it. After my mother corrects him, they drain the pool properly, sorry SHE, drains the pool. He cuts the pipe, does a terrible patch job on it. Then jacks around pretending to work until he is trying to put everything back together and my mother notices that he's not using plumbing tape in a spot where it is needed. When she points out that it won't seal properly without it, he says "I don't think I have any"......a plumber with no plumbing tape.... He said he wasn't going to charge her if he didn't use the scope. He didn't use it. He made my mother do most of the work, made HER supply the most BASIC plumbing material ever and charged her $150. They are lucky that she had a concussion at the time or they wouldn't have gotten a dime. But even WITH a concussion my mother is a better plumber than this guy. Oh. And as he was leaving he says "Well, I think $150 is enough for getting my underwear wet." What do your customers get when you destroy the plumbing on a 30,000 gallon pool? I might ask a lawyer. Don't hire this moron. ESPECIALLY if it's pool work. UPDATE: The patch on the pipe burst after a couple days and a couple thousand gallons of pool water drained out and into our basement. I wish I could upload pictures of the damage this guy did. When contacted about it, he did not respond. It's been five days. Good luck with this business, Rugers. You will need a miracle of biblical proportions to find lasting success.

Just a great plumber, promt reasonable & all around nice guy. I would always call Brad from now on.read more

Professional, friendly and very knowledgeable,. Great service and would highly recommend!read more

Great service and nice employees! I was really impressed with the work they did around my house.read more

I've had a number of plumbing jobs done by them, their work is first rate. The technicians are…read moreknowledgeable and polite. The reason I didn't give them five stars is not based on the quality of their work, but on the billing. My bills were often several times more than expected. Some of that is normal--one finds unexpected issues in an older house. My frustration was due to the office. Trying to get details from the office people, about either parts or hours, was like pulling teeth. They hated answering questions, often misunderstanding and overreacting to even a simply enquiry. In terms of parts: if they have to go to Home Depot and get parts, you will be paying for their time to get the parts. That's fine. But from what I could find out, there was also a serious upcharge on those same parts. This may in fact be industry standard, but to me, it seems like double dipping. I would expect to pay an upcharge for parts they keep in stock, but then, I'm not paying for the person's time acquiring the parts. Here, I was paying for both. (I'd recommend going with them to the hardware store and just paying for the parts yourself. The price different is significant.) In terms of time: Hours billed always considerably longer than I expected. Some of that is disposal, etc. But there was a time when the person left before completing a minor task. I had to call him back. It took some time before he returned. I was curious to know: Since this was the technician's mistake, did I pay for all that extra travel time? I never found out. I asked, not for the total hours, but for the times that made up those hours (clearly, you'd need to know the time frames in order to count the time?). Never got an answer. The regular office person refused to answer and finally passed me to her supervisor, who sent me a form email and then never responded to the actual question. Bottom line? If you want the job done well and don't care about details or cost, they're a great choice. I don't see myself calling them again.

We had a leak in the area of our kitchen sink and couldn't figure out where it was coming from and…read morecouldn't be happier that we chose to call Pot's. They came out right away, found the leak and installed a new sink, faucet, filtered water attachment and repaired and replaced the damaged portion of the cabinet that had been damaged. I'm not sure there is anything they can't do! They advised us on the right type of equipment to purchases and did an excellent job of communicating every step of the way. We appreciate the fantastic workmanship, prompt response and wonderful neighborly service. It felt like we had an old friend taking care of us. Thank you, Pot's!

A while back these guys installed a new furnace for me. When I went to use the air conditioning in…read moreJune it would not work. I am not 100% certain they broke the A/C but they came back and fixed it for free. Pot's could have easily denied any responsibility but instead said they might have done it and would make it right. Good Americans.

Re: drain from home to street was clogged (tree roots)…read more Responds promptly, worked quickly & efficiently. Gave us recommendations for avoiding future issues. Very courteous too!

Extremely Disappointed - Problem Not Fixed and Overcharged…read more I had a very frustrating experience with Roto-Rooter. I called them to fix a plumbing issue, and not only did they fail to resolve the problem, but they also overcharged me significantly for the service. When I brought this to the attention of the owner, instead of addressing my concerns or offering a resolution, he told me that I would be placed on a list so they would never return to my home. This is completely unacceptable and unprofessional. As a paying customer, I expected at least a basic level of accountability and customer service. Instead, I was met with dismissiveness and what felt like retaliation for speaking up. I would not recommend Roto-Rooter to anyone looking for reliable service or fair treatment. There are plenty of other companies out there who value their customers and stand behind their work. Needless to say, I contacted another plumbing company (Ruger Drain Cleaning) that was reasonably fair in price and fixed my issue was even willingness to come back out at no charge if I still had an issue afterwards. Looking for someone in the Waterloo, IA area I definitely wouldn't recommend them, but would recommend Ruger Drain Cleaning 10 out of 10.

Top notch professional team with fast service and fair prices…read more We've used them three different times to fix different things on an older home we purchased. Highly recommended!

We had our Rheem water heater repaired October 31, 2025. The water become lukewarm, no hot water…read more We called Crystal Heating & Plumbing to fix the problem. They replaced the lower heating element and the bill was 400 $. Two months later in January 2026 the water heater stopped heating water again. We called Crystal Heating & Plumbing to look at the problem. They told us that the lower heating element needs replacement and also the lower thermostat needs to be replaced. The cost was to be 350$ just for the parts. We could not believe that we need to replace the part that was already replaced 2 months ago and that their diagnosis of thermostat is truthful. Decided to call Rheem technician to help us diagnose the water heater problem. It shows that thermostats are good and the lower heating element needs to be replaced. We just had it replaced 2 months earlier by Crystal Heating & Plumbing and they again wanted to do the same job and have us pay 350$ for parts and unspecified amount for the work to be done !?! Because they lied to us about the thermostat and the lower element was just replaced by them we decided to have it fixed ourselves. The parts that supposed to be 350$ we bought for 70$. After draining the water heater we unscrewed the lower heating element and it was all covered by 1/4 inch calcium deposit. ????? That was not possible in case if the part was replaced 2 months ago. They did not do that, just charged for it. It is impossible for heating element to get so much sediment in 2 months !!!!!!!!!!! We screwed back the newly purchased part and the hot water was back. We write the review to let other people know how deceitful and untrustworthy people working for Crystal Heating & Plumbing are. They refused to acknowledge the scam and refused to refund the money for previous fictitious repair. Stay away from them unless you want to be cheated.