We had our Rheem water heater repaired October 31, 2025. The water become lukewarm, no hot water. We called Crystal Heating & Plumbing to fix the problem. They replaced the lower heating element and the bill was 400 $. Two months later in January 2026 the water heater stopped heating water again. We called Crystal Heating & Plumbing to look at the problem. They told us that the lower heating element needs replacement and also the lower thermostat needs to be replaced. The cost was to be 350$ just for the parts. We could not believe that we need to replace the part that was already replaced 2 months ago and that their diagnosis of thermostat is truthful. Decided to call Rheem technician to help us diagnose the water heater problem. It shows that thermostats are good and the lower heating element needs to be replaced. We just had it replaced 2 months earlier by Crystal Heating & Plumbing and they again wanted to do the same job and have us pay 350$ for parts and unspecified amount for the work to be done !?! Because they lied to us about the thermostat and the lower element was just replaced by them we decided to have it fixed ourselves. The parts that supposed to be 350$ we bought for 70$. After draining the water heater we unscrewed the lower heating element and it was all covered by 1/4 inch calcium deposit. ????? That was not possible in case if the part was replaced 2 months ago. They did not do that, just charged for it. It is impossible for heating element to get so much sediment in 2 months !!!!!!!!!!! We screwed back the newly purchased part and the hot water was back. We write the review to let other people know how deceitful and untrustworthy people working for Crystal Heating & Plumbing are. They refused to acknowledge the scam and refused to refund the money for previous fictitious repair. Stay away from them unless you want to be cheated. read more

What an absolute nightmare it has been dealing with this so called business. A several day long project, turning into several months long. Severed gas line. Full prior knowledge and prior work on property to have this all being avoided. Prior work on plumbing that could have avoided this entire pipeline fault in total. No accountability. 50% over estimated cost. No written documentation. No paper trail. Just continued dishonesty and lack of accountability by Andy Barber. Legal fees not worth fighting the over estimated cost. I have never been this disappointed with a local business in my entire life. My family has been dealing with this company for 4 generations and have provided them tens of thousands of dollars of business. It's incredibly discouraging that individuals do business this way. Learn from the trust this business broke and steer clear of them like the plague. read more

My realtor had them install the radon detector. The fan quit working within 6 months. They did replace it but it quit working again 5 years later. Someone came out the next day (I was worked in between appointments as he was in the area), walked to the unit on the outside of the door and flipped the switch on. An animal must have accidently turned it off. He walked down to the basement and verified that it was working. He was here for less than 5 minutes. My bill was for over $100. read more

Don't stand by products. Bought brand new top of the line system. Had nothing but trouble with it and they can't get diagnosed right when they come out. I just keep getting bills. Beware!!! Wish I could give Zero Stars read more

We used Crystal's several times over the last two years doing remodeling projects on two different homes. The girls who answer the phone are very pleasant and relay messages prompt promptly to the service person. All of the servicemen who've worked on various projects are knowledgeable and get the job done in the least amount of time. We will definitely keep on using them for all of our plumbing and heating needs. read more

Top notch professional team with fast service and fair prices. We've used them three different times to fix different things on an older home we purchased. Highly recommended! read more

Very helpful and educated staff! Has done several plmg and htg work at my property. Recently excavation division did a Septic inspection TOT as I was required to have done for the sale of my home. Knowledgeable crew and did a great job along with cleaning up my front yard cleanly after digging down to d-box which they found it needed to be replaced to pass DNR requirements. Very happy with all work they have done for us in 31 years. If u have a job needing orice quote, they'll be there and then explain what quote includes. Very satisfied happy customer! I am moving from an acreage outside of Waverly to a Condo in Waterloo. They have quoted a large master bath remodel which has been accepted to install Onyx 5' shower with body jets! They do GREAT work. No job too small or large for Crystal Plumbing and Heating!!! read more

Crystal Heating & Plumbing - Septic Inspection TOT by Crystal Htg Plmg & Excavation - Plumbing Near Me - Waverly, Iowa

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If I could give zero stars I would. I got billed for services that never happened. We needed an estimate (which is free) for a new septic system and we ended up using a different company and we got sent a bill for "his time". He is dishonest and manipulative and not a professional. Will never recommend him or his company for ANY services. read more

Left a mess in the front of our house, we will have to hire someone to come in and remove the debris that they left. When asked to come and take care of it, was told the customer usually takes care of that and that he drove by my house and it looked fine to him!!! We will use someone from Waterloo next time!!!! read more