Honest and down to earth. I hired them to replace my garbage disposal, but when he showed up he…read morefound out that all my disposal needed was to be reset. He did that and only charged me half the price of a service call, since he "didn't really do much."

From the owner: Poyner Plumbing Provides Contractors, Plumbing, Heating, Air Conditioning, Heating Contractors,…read moreStoves Gas Repairs, Stoves Gas Supplies Services to the Waterloo, IA Area.

Great service and nice employees! I was really impressed with the work they did around my house.read more

I've had a number of plumbing jobs done by them, their work is first rate. The technicians are…read moreknowledgeable and polite. The reason I didn't give them five stars is not based on the quality of their work, but on the billing. My bills were often several times more than expected. Some of that is normal--one finds unexpected issues in an older house. My frustration was due to the office. Trying to get details from the office people, about either parts or hours, was like pulling teeth. They hated answering questions, often misunderstanding and overreacting to even a simply enquiry. In terms of parts: if they have to go to Home Depot and get parts, you will be paying for their time to get the parts. That's fine. But from what I could find out, there was also a serious upcharge on those same parts. This may in fact be industry standard, but to me, it seems like double dipping. I would expect to pay an upcharge for parts they keep in stock, but then, I'm not paying for the person's time acquiring the parts. Here, I was paying for both. (I'd recommend going with them to the hardware store and just paying for the parts yourself. The price different is significant.) In terms of time: Hours billed always considerably longer than I expected. Some of that is disposal, etc. But there was a time when the person left before completing a minor task. I had to call him back. It took some time before he returned. I was curious to know: Since this was the technician's mistake, did I pay for all that extra travel time? I never found out. I asked, not for the total hours, but for the times that made up those hours (clearly, you'd need to know the time frames in order to count the time?). Never got an answer. The regular office person refused to answer and finally passed me to her supervisor, who sent me a form email and then never responded to the actual question. Bottom line? If you want the job done well and don't care about details or cost, they're a great choice. I don't see myself calling them again.

When ever, have a H@V or pluming difficulty my first call. Problems are solved promptly…read more Have had them suggest more economical way to do a job.

i never leave reviews but i do feel this one is necessary! i used them for many years but this last…read moretime was the last time period ! very unprofessional left a mess everywhere! it gets worse

They quoted $3000 for LABOR only on a warranty covered gas water heater. I clarified multiple…read moretimes and that was the quote. Predatory. On top of a $90 2 min "diagnostic visit." Called a non corporatized plumber who did a free video diagnostic and a $650 quote. Unreal. They'd rather screw 1 homeowner over so they don't have to do the equivalent work of 5 more replacements for the same revenue.

I had a scheduled appointment with Dalton but no one ever showed up. I even received two separate…read moretext messages confirming the appointment so I'm not sure what happened. I tried calling the number that was provided in the text messages but I was only able to talk to an AI agent and had to leave a message to have someone call me back. Then hours later in the afternoon I received a text message saying that a technician was on their way but again no one showed up. The next morning I received a voicemail from an agent saying they were just returning my call, no other explanation addressing why no one showed up at the scheduled appointment. Wth Dalton - do better! I ended up calling Hansons Heating and Cooling who came out the next day, did a great job so I signed a service contract with them.

Curran's solved several plumbimg problems. They were very knowledgeable and quick. A great company.read more

We had a clogged house drain, Ruger team was quick to respond, great customer service, kept the…read morearea clean, transparent and reasonable rates. They would be our first call if needed again.

Very nice reasonable, and got down to the problem and cleaned up also. Great guys!!!!read more

Professional, friendly and very knowledgeable,. Great service and would highly recommend!read more

I called them saying I was sure my vent on the roof was clogged. I've had this happen before . They…read morecame and checked everything but the roof vent. Charged me 150.00 fixed nothing and said it's your roof vent. Scratched up my toilet trying to unclog it . Said it was to cold to go on the roof today and would get back to me in a week. Never heard from them. Got on the roof myself and unclogged my vent.

Horrible experience with this contractor. We bought new home from Jim sands construction who had…read morehired Al Gordon to do all the plumbing heating air conditioning work. First summer in our new home Our a.c. unit would run all day long on hot days and never shut off till maybe midnight and air temp. in our house would actually raise a few degrees during the day. We called sands about this and he sent Al Gordon himself to our house. He checked the a.c. unit himself and said it is fine. We complained to him and said it runs all day long ect... He replied and I quote " it is better if you a.c. unit runs continuously then to have it cycle on and off now and then" . I asked him will does your a.c. in your home run all day long and temp increases during the day ? he wud not answer and left and would not help us. We put up with it until 6 yrs later the A Coil in our A.C. unit burst and leaked Freon out. We called Gordon about it, and said "well warranty has expired and we would have to charge you our full rate to either fix or replace it. We couldn't believe it. We hired a different contractor to help us. Plus we had others looked at it and told us their opinions. Compared quotes opinions from 4 licensed heating cooling plumbing contractors and all 4 were AGHAST at what they saw- Gordons had put in a 2ton A.C. unit in a 1650sq ft house, they all said they would never put in one that small in house that size, plus they noticed the unit had under sized wiring to it- had 16guage wire on a 30 amp circuit, should have been 10 guage wire. Some of the 16 guage wire already had some of the insulation melted off. They all said Gordon put in undersized equipment, wiring, and cheapest equipment in. In our new addition in town of Janesville ia. Gordon did this to all the new homes in this new addition. Most of the neighbors here are having the same issues with their air conditioning also. IN SHORT AL GORDON under bid the competition by installing undersized cheapest equipment he could get!!! We now have a new high efficient 3 ton rheem A.C. unit with 10yr plus warranty installed with proper wiring, and our electric bill during the summer has been drastically reduced. I normally don't complain about people in business on their own, for they have to work hard to stay in business and have lot more pressure worrys than us that work at places. But after what we and some of our neighbors have gone thru, WE WILL NEVER recommend this business to anyone. We all asked him to please replace these undersized a.c. units with bigger better ones and he refused!!!! He only cares about himself and not about the customers!

From the owner: Put your trust in our experienced plumbers to get the superior quality service you expect. From…read morewater line repairs to sump pumps, we are committed to delivering great service. Whether you are looking to have a new water heater installed or your current unit repaired, you can rely on our team to provide you with fast and dependable service. When your next plumbing emergency strikes, remember you can save time and money by choosing Al Gordon Plumbing & Heating LLC. With our company on the job, you can rest assured that your plumbing work will be completed in a timely manner. When you need professional water line service, look no further than Al Gordon Plumbing & Heating LLC. With our years of experience and strong work ethic, you can depend on us to solve all of your plumbing issues related to your sewer and water lines. When something goes wrong with your sewer or water lines, you can rely on our plumbing experts. Call us today to have your sewer or water lines inspected. Your comfort is important to us. If you do not have a reliable hot water heating source, we can help you choose a unit that is efficient, reliable, and affordable. With access to units by many of the top brands, you'll have no trouble selecting the best unit when you work with our company. Whether you are looking to have a new water heater installed or your current unit repaired, you can rely on our team to provide you with fast and dependable service...

Our school contacted Peterson Hudson Hardware to repair a couple of sinks. When we called we were…read morevery clear that masks were required to enter the building. They came a day late and without masks. When they approached me I simply said that the church our school is housed in requires masks be worn. The plumber looked at me like, "come on lady" and went back to his truck. The worst part is when a male employee of the school spoke to the plumber he said he didn't appreciate being yelled at by a woman! This is why Angie's list became so popular- so women can avoid businesses that are hostile towards women. Just amazing that a business thinks they can bad mouth a client in their own parking lot. Call someone else, anyone else.

I called twice and left a message for a quote to install a shower and they didn't bother to call me…read moreback.