Thank you Odey, My pruis is doing great with the synthetic…read moreoil change today. Rob got it done so fast.

I used them for a U-Haul rental, and could not be happier with the service they provided!read more

I have experienced working with Dan Nagel at White Allen Honda on two separate occasions…read more The first time I talked with Dan I took notes about things I could expect when I traded in an auto for a new Odyssey a year and a month ago. Dan was faithful to his word. Everything turned out exactly the way it was supposed to and the transaction was handled in a timely fashion. This year I called Dan to find out if White Allen Honda would be interested in purchasing an auto from me. Dan answered all my questions. I took notes again. Everything Dan told me would happen worked out exactly like he said it would. The transaction was simple and I didn't have to spend a long time waiting for anything to be completed. It's grand to give a good report. Thumbs up to White Allen Honda.

Salesman Randy is very easy to deal with and makes buying or leasing a good experience.read more

This was, without question, the worst experience I have had with this establishment. Over the past…read morecouple of years, I have noticed increasing concerns regarding integrity, but this most recent visit has completely damaged the relationship. The most troubling issues were the complete lack of communication, accountability, and basic care or consideration for the customer. Your business exists because of the service you provide--services that can easily be completed by many other shops in the Dayton Metro area. This experience made it clear that this establishment prioritizes its bottom line over its customers. Following an oil change, I was informed of a concern that required additional service. I had to call multiple times just to receive follow-up on a recommendation that your service department identified. After finally reaching an agreement, I was told the repair would take approximately 8 hours. We agreed that my vehicle would be dropped off on Tuesday (with Thursday, January 1 being a holiday, which was completely understandable). I dropped my vehicle off early, on Monday evening, ahead of the agreed date. It was also clearly communicated--and confirmed--that if my vehicle was not completed on time, I would be provided transportation for my wife the following week. Tuesday passed. Wednesday passed. Friday passed. By Monday evening at 5:40 p.m., I had still received zero communication. I called the service department and was placed on hold for 18 minutes. When I finally spoke with someone, I was given a series of excuses: the holiday, the mechanic becoming ill, partial work being done over the weekend, and that the job was "about 60% complete." When I asked about the agreed-upon transportation, I was told, "I'm not sure what you want me to do--we're about to close." After reminding the representative that I was told transportation would be provided, I was met with frustration and comments about how long he had been working that day. This response was unacceptable--especially considering I had been awake since 3:30 a.m. for work myself. Eventually, I was provided a vehicle with obvious suspension issues. I did not complain and simply moved forward. The following Tuesday passed with no update at all, despite being told this was an 8-hour job that was already 60% complete over a week earlier. By Wednesday afternoon, still having received no communication, I came in person to inquire. Neither owner was present, and when we went to the service department, my vehicle conveniently was suddenly "ready for pickup." What I expressed then--and what remains my core concern--is this: As a customer, I am not allowed to pay when I feel like it, nor can I be even one cent short on payment. So how is it acceptable for the company to deliver service whenever it feels like it, with no communication, no accountability, and no regard for the customer's time? The answer seems clear: because you can--and because the message being sent is that if a customer doesn't like it, they don't have to return. Unfortunately, that message has been received loud and clear.

Great Service Department, fixed a hard problem that others had not been able to find the cause…read more Would highly recommend!

I am writing this as a warning to others. I am a retired Navy vet who has been a loyal customer of…read moreWhite Allen for years. I have bought my cars there and performed every single service interval there. That loyalty ended this week. The Incident: I took my vehicle in for a standard oil change. My car is notoriously dry and well-maintained. The next day, I found oil all over my driveway. I popped the hood to find puddles of oil sitting on the engine block. The "Service": We called and spoke to Assistant Service Manager Jerry. We sent him photos of the mess. He argued with us and refused to pay for a tow, even though this was their mistake. Once the car was there, Jerry had the nerve to tell me he saw a "completely dry engine" and then pivoted to claiming I had a "transmission leak." The Management Failure: They agreed to clean it up. When we went to retrieve the car, Jerry wouldn't even look at us. We spoke to the Dealership Manager, Shane Witt. Shane admitted there was no transmission fluid and that it was likely a spilled oil change. However, when Shane walked out to inspect the car with me, there was still oil everywhere. He admitted it was unacceptable and had it sent back to be cleaned a second time. The Result: Shane Witt promised to investigate the situation and call us back. He never called. We took the vehicle to a separate, independent dealership to be safe. They inspected it and confirmed: It was definitely just a botched oil change. There are absolutely ZERO transmission leaks. Conclusion: They spilled oil everywhere, failed to clean it, tried to scam me into thinking I had a transmission leak, refused to pay for the tow, and the General Manager failed to follow up. If you want honest service, go somewhere else.

White allen Chevrolet service are not fair to the elderly. They gave my 84 year old mother a quote…read moreand whatnot honor it. She is on a fixed income. She scrimped and saved to get the money they quoted her to get her car fixed and she drove it. Knowing it was very dangerous for her to drive it there and they did not honor their quote. They gave her over the phone. The person mostly responsible for not honoring this quote is jerry swain he told her he would not honor the quote that was given over the phone. He wanted to charge her more money, knowing d*** getting well. She didn't have it, so my mother had no choice but to drive her car home. Knowing that her car could break down at any time and be stranded on the side of the road. I just want to say thank you white Allen on main street in Dayton. Ohio, for leaving my 80 four-year-old mother stranded on the side of the road because you were too good to honor your own d*** quote. That she entrusted in you to get her car fixed.You guys are a real piece of f@#ken sh!t do better because people in this economy cannot afford just to hand out whatever you ask for when you quote, somebody, you should honor your d*** quotes

sold to me a bad car drive for 2 days and the transmission…read morefucked up completely If I could even give a half star I would

bought i car with mileage discrepancy. Please stay away!!!read more

BUYER BEWARE: After looking online at a Tesla, I decided to go check it out in person. I was told…read morethat I could not test drive it. I told my father about this, and he went to see if he could test drive it. He was permitted to take it for a test drive, and when he mentioned that I was there earlier, and the salesman said that he doesn't allow 20 year olds to test drive. (I'm 36 but look young). This is agism at its finest. Although I had the cash to pay for the car, I will not support a company that would allow blatant discrimination.

If I could give zero stars I would, I went with a friend to look at a Tesla & we were told it was…read morepolicy that they don't give test drives on teslas. Her parents went and were given a test drive and when they asked why we didn't get given one, they were told we "looked 20" I am the younger of us at 28 but also, what does it matter! Will never buy a car from here. If you look young, prepare to be discriminated against.

I saw the mixed reviews, but my experience with Savannah and the team was great. I had a particular…read morecar in mind, and they happened to have one with low mileage and in really solid shape for the year. They shared the full CarFax, and the car matched exactly what we were looking for. Not sure what happened with other customers, but everything went well on my end. While they handled the paperwork, everyone was friendly and we had some good conversation. Definitely two thumbs up.

Sales agent, Corey, was rude and dismissive. Barely looked over the computer at us. Clearly he…read moredidn't have any interest in my prequalified loan.