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    Dakota Adjusters

    2.5 (2 reviews)

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    8 years ago

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    Paytrust - Current Paytrust.com Logo

    Paytrust

    (262 reviews)

    Once a gem, now completely useless. Cumbersome, horrible user interface...and it got worse - much…read moreworse - after the upgrade a year ago. I'm surprised that I don't need to launch the program with a "C:/! The reports and the overall capacity of the program and the bill payment was impressive but now impossible to manage... it's easier to get into a coconut then it is the Paytrust data. This program is stuck in the 1990's. Even the 2 Step Authorization is clunky. They require a outbound call and it's a slow process. When you say "hello" there is a slow talking, long introduction ("Hello.......this is Payturst..... calling for your code number shown on your screen..... hit 1 to proceed........more instructions then enter/speak the code on the screen. But you have to wait until the message ends before you can input the code. No way to short cut it by just saying the code. A small thing but.... Death by a thousand slashes! It's a real shame.... There aren't many programs like this that I know of. I had to finally dump it today. Even the cancellation process annoyed me.... I sent a letter and they responded with a letter saying I had to call to cancel. Then I got the operator whose second job is selling timeshares... and he would stop trying to keep me in. Sadly, Run away from this one. BooHoo.

    Very long-term customer here. Logged in this month to find what so many others have discovered:…read moresomehow, Paytrust took what was a reliable, mostly intuitive service and took it out behind the woodshed and shot it right in the face. The "upgrade" is truly horrible. Upon login, I get a window with every item I didn't file for past years because I just didn't need to. To make it even better, when assigning an item, my list of payees is presented in what appears to be the order I added them to the platform rather than in alphabetical order. The "Close" button location is confusing, so I hit that rather than Assign by mistake and have to log out and back in again to start over. I can't find a complete list of my payees anymore. I can't find the full mailing address anymore. I contacted support multiple times and asked when they plan to revert to a working platform and they have no such intent. This is the disaster we're left with. I honestly don't want to switch. I've loved Paytrust, but I like being able to have confidence that my bills are being paid more. I've already managed to miss one payment because I couldn't figure out the platform. I've done software development. If I created a user interface like this, I would have been fired on the spot, and deservedly so. Whoever conceived of this and managed to get it pushed through must be a competitor or something. The only alternative is that Paytrust decided to use us as a social experiment to see how much we take before we finally give up. Terribly disappointed.

    Dakota Adjusters - debtrelief - Updated May 2026

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