Anthony provided excellent customer service when I picked up my sandwich today. I asked for three…read moreextra items at pickup, and he was so pleasant, patient, and kind. I really appreciate employees who go the extra mile with a positive attitude. Good customer service is hard to come by these days, and Anthony made the experience a great one. Thank you for the friendly and professional service!

Imagine ordering for pickup, coming in 15 minutes after placing the order expecting it to be ready,…read morefor the store to be locked and the order to not be ready, to then being sent away for 20 minutes once someone comes back, only to come back and for your order to not be started. Well that's exactly what happened at this Jimmy John's location here in Bensenville. Ricardo is terrible, possibly giving me the worst overall experience at a quick service restaurant, screams unprofessionally managed. I would question the cleanliness of their establishment and the food quality. I place an order around 10:55AM for ASAP timing for two sandwiches and visit the store closer to 11:10AM to pickup my order. The door is locked and there is no one to be seen. I call the store and a few minutes later Ricardo comes to unlock the door. I request for my food and Ricardo falsely claims my order was a scheduled order for 1:30PM, not even asking my order name or such. He said to come back in 20 minutes. I leave and come back 20 minutes later and Ricardo is preparing some catering order. After telling him that's not my order, and showing him the details of my order, that it was placed for asap timing, he apologies and offers me a 2.99 fountain drink as compensation. At this point it's been over 40 minutes and I have no food. I request for him to just give me a refund, and if possible any other accommodation for the time wasted. He says a refund is all he can offer and rudely tells me to get out the store.

Date: 2-July-2024 Time: Lunch…read moreTotal (before tip): $7.00 Payment type: Cash Server: Ordered at the counter Grade: B- I have been craving some hot dogs, so I decided to go to the place for lunch. The place looked dead! I ordered double (as in two dogs in one bun) hotdog and fries. After paying, while waiting, I overheard the only other customer ask for a soda refill and it was a dollar... Like seriously?! Also the place is cash only, so be warned. A customer after me came in and had to use on-premise ATM to get some cash out to pay for her food. Not judging here, but that is very convenient way to make some extra cash for a business by having an ATM on-premise. It did not take long for my food to come out. The size was about what I expected it to be. I started with the fries and they were pretty delicious, hand cut and made to order. Hotdog on the hand was alright, nothing too special, typical hotdog. Overall B- experience! The whole $1 refills and cash only, but you can use our ATM situation, bothered me a little, but I will come back and try something else.

Husband went back with cash to get us hot dogs but since I'm celiac, he asked for no bun or fries…read morebut all they did was remove the fries and still left a few! He ordered a double chilli cheese dog and they only gave him one! For the price they charge, not worth going back especially if they overlook details.

I think on 2 of 11 visit I didn't have to wait more than 10 minutes after arriving at the second…read morewindow in the drive thru. So they have taken the fast out of the food, and then there's the whole quality - fries are constantly cold...I have to wait 10 minutes for cold fries?

They get your order wrong all the time and are slower then a gramma I told them I wanted a deluxe…read moremc crispy and got a mc crispy do not go there go to the other one around there

I had a great experience at Jim and Tom's! The service was excellent, the staff was friendly and…read morehelpful, and everything was handled professionally. You can tell they really care about their customers and the quality of their work. I'm very happy with my experience and would definitely recommend Jim and Tom's to anyone looking for great service. I'll definitely be coming back!

Take a customer service class! Now I see why this place is always empty! Don't be a jerk to the…read morecustomers. Once and never again.

Small older building but everything was clean. There were a few high tables and a bar with stools…read morelining the window. Lots of character to the place. Good prices, plenty of menu choices, and the staff was friendly enough. I ordered the double cheeseburger. It was grilled on the flat top and then chargrilled, always a good sign of a good burger. It was well seasoned and served on a toasted bun. Thumbs up.

I was a first-timer. I went in hoping for a solid greasy spoon place. The restaurant was empty. The…read moreworkers were sitting down when I arrived. That was my first sign to turn around. The tv was blasting the evening news. I ordered a gyro sandwich with fries and a pizza puff with fries. The pizza puff was fine. Hard to mess that up. But the gyro... ugh. The meat seemed old; the tomatoes were pre-ripened; and they put huge chunks of onion on it. The pita bread was greased up and looked like it was rolled over by a car. I actually cleaned it up some before I posted the attached picture. They honestly need to shut this place down.

This was my first time at Beef Shack. I tried a cheesy beef on garlic bread. It was good, not…read moregreat. The beef was tender and juicy but not enough. The gardinera was meh, Garlic bread was good and the cheese was a nice addition Customer service was disappointing. I ordered a coke, the cups were next to the register and because the cashier didn't give me one, maybe it was self serve. The cashier did not greet us, thank us, or seem interested in being there.

Food is so good. There is weekly specials to help save some money. I also think the workers are all…read moreso nice. Especially the young man named Krystian. We will definitely be coming again.

Since my favorite deli in Franklin Park IL closed after 60 years, not really but it was sold and…read morethe new owners are going in a different direction so with empty meat cases the subs must be gone. So I had to find a new Italian deli in the area and this place had an authentic Italian sub on the menu with prosciutto, Genoa salami, capicola, provolone cheese, Italian dressing, lettuce and tomato that I added raw onions, hot giardiniera and mayo. It's a deli/mini mart/gambling machine/cafe with friendly service. The meats were skimpy was my first thought, see my pictures. My first thought after taking the first bite was WOW this Italian hoagie bread was perfect/fresh with that great chew/pull. Even with the skimpy meat the whole combination with me tweaking the sandwich was so fu#king delicious I got a second one to take back to WI for dinner. The area probably has a better Italian deli the residents will tell you but I'm in town once a year so next year I will try another Italian deli until I find one to start a new tradition like my old friend for many years that is no more. My final thought is that the price point is similar to the chain sub restaurants with a high quality sub sandwich and why anyone in the area that goes to a chain with this gem is beyond me because they do an authentic Italian sub very well.

This is an interesting place. It's a restaurant, liquor store, gaming, and grocery store all in…read moreone. The beef wasn't that great, the peppers tasted like they had been soaking in tomato sauce all day. Meat lacked flavor. BUT the beef isn't the reason for the trip. The breaded chicken sandwich is a banger! Seasoned to perfection. I've had it many times but this was the first time I had it fresh at the store and not delivered.

I don't understand why so many people do not enjoy eating here, I actually personally visited and…read moregot exactly what I ordered. I ordered the Whopper with fries and a small drink, it tasted good and I personally recommend visiting. The person who took my order was very nice. Overall, I think that this place deserves a 4.5 stars

Everytime I order in person great experience this time I ordered through the app and got it…read moredelivered horrible never again WHOLE order wrong only thing correct was the drink so disappointed with whoever is working night shift

This place is the definition of a little gem. It is a very small place that offers some amazing…read moreprices and a big menu. If you are looking for a delicious hot dog and a cool atmosphere, this is the place. They accept both cash and credit card. They are also extremely friendly and quick. The parking lot is small in front of the building but it's totally worth the wait. I can't wait to return here again!

This burger is on my "I cant wait to come back" list. Very juicy, thick, and fresh off of the…read morebroiler. Service was swift and polite. Ambiance is filled with images and they are time travel , which I liked. The 1/3 lb. Western burger has me wanting to comeback tonight!

My first visit was after midnight a couple of nights ago. I was SO impressed! It was their…read morePeri-peri wrap meal that blew me away. It was sooo flavorful and the fries were perfect. I couldn't wait to turn someone on to this location. I took my 18 year old grandson to try the same thing I had eaten 2 nights prior. I REALLY talked up the place. He enjoyed his peri-peri wrap as well but I HAD to let him know that what we had for lunch today was NOT as fantastic as the one I had the first time. Don't get me wrong. It was good but DEFINITELY wasn't as delicious as before! So, I suggest if you wanna taste a phenomenal peri-peri wrap, go around midnight. I wish I knew the night cook's name because I'd tell you not to expect to be wowed if he's not there!! Still worth the visit, though.

This place is great a must for their Nashville sandwich.. a bit spicy big crunchy chicken…read more We've been here twice to order the same delicious sanwich.. small cozy place with friendly employees..