Usually, whenever we need fast food in Wasilla, we choose DQ. Up until now, the food has always been great, and their customer service typically far exceeds the McDonald's next door. On top of that, the food usually tastes better and feels like a much better value--you can generally get three times the amount of food for a third of the price. Unfortunately, this visit didn't meet their usual standards. We ordered a large fry and never received it, and we were given the wrong burger, as shown in the photo. The burger we did receive looked like the mayo gun exploded on it--there was easily a full cup of mayo (not exaggerating) and it was missing the crispy onions entirely. read more

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Waited about 10 minutes at the front counter before anyone acknowledged us but would look at us. When paid they forgot to give me my cup which i politely asked for and was given attitude like it was an inconvenience for me to ask for my cup. While waiting for food you can hear them talking horribly about the people in the drive through calling them names and slurs. When I received my food the chicken strips were grey looking and the fries a very dark color. I didn't even eat the food I ended up just leaving. We also saw someone we assume works there but off the clock came in with friends and just walked into the kitchen area grabbing things without washing hands or wearing gloves. read more

Ordered 4 items in the drive-thru and was told our total would be $24. When we got to the window, the employee suddenly said it was $7 and handed us food that wasn't even what we ordered. There was no one else in line, so there's really no excuse for a mix-up like that--especially one this extreme. It honestly felt intentional, which made the whole experience uncomfortable and confusing. This also isn't the first issue I've had at this location--on multiple occasions, the staff has come across as rude and unprofessional. Overall, just not the level of service you'd expect. read more

Parking lot was clean but be careful putting in as there is a row of low concrete in the parking lot that can be missed if not careful. I ordered the fish sandwich, with onion rings and a large Diet Coke. My wife ordered the grilled Chicken Salad. We shared our drink. The fish sandwich was a large breaded Cod filet on a bun with a slice of cheese and tartar sauce. It was flavorful, nicely breaded and well cooked. The cheese could have been melted more, and it would have warmed the sandwich better. The cheese was a cool slice with a lukewarm bun. The onion rings were over cooked and very crunchy to the point of breaking in pieces. Not the worst I have had but definitely in the fryer too long. I want to return and try the same sandwich again for comparison. I am a fan of DQ mostly of their ice cream . So my meal ordering is limited. My wife's salad according to her was great. An ample amount of grilled chicken that was well cooked, seasoned and tasty. The vegetables were fresh, crisp and excellent. She ordered the vinaigrette but it was out so she selected an Italian dressing. I would recommend this business for their ice cream and food items. Friendly and efficient service and cleanliness with a high volume of drive through customers. read more

Dairy Queen Grill & Chill - Outside AD - Fast Food Near Me - Wasilla, Alaska

Service was timely and nice. Had ice cream orders, all tasted great. Store was clean, including bathrooms.

Banana split and buster bar were great. Lobby had ketchup spread across two aisles of the floor, trash at the front entrance was overflowing, there was ice cream spattered on the walls by the pick up counter, and there was no ice for the soda machine-we were the only customers besides a family of four. There are 4 employees working-I mentioned the ketchup on the floor to one guy behind the counter, he had no response-I said one lady almost slipped already. He then said " I'll get to it" read more

Stopped in for a two blizzard. Waited patiently for 30 min. Watched other customers come and go. We came it at 1313 shows on receipt. Finally got annoyed and requested a refund at 1342 just just under a half hour. Then received attitude from the woman that was at the register. Will never give Dairy Queen another penny of my money and this location should be closed and reevaluate how it is run. read more

Dairy Queen Grill & Chill - Receipts showing times and what was ordered. - Fast Food Near Me - Wasilla, Alaska

They were out of 5 types of food, including burgers. We ordered other food, and the onion rings were burnt and cold and tasted funny, and the fries were cold and old. I flagged down a worker to bring this up and was abruptly told "I'm on break, sir." Before they sat next to us and ignored us. Threw the food away and left. read more

My food and blizzard were both great! All was hot and served in a timely manner! The customer service was top tier, love their smiles and genuine kindness. read more

My family and I waited over an hour and a half in the drive through to get our order. This location is consistently slow and wait times range from about 30-45 minutes long in the drive through. I kept thinking that I just came on busy nights. After several visits I have come to the realization that I will experience an excessive wait time every visit. The staff are always friendly and nice when we visit. From my conversations with them they are just severely understaffed. read more

used to be good service now its the third tine we have been in line for 15 minutes because they are so slow! after waiting 30 minutes to even get to the window we ended up getting the wrong order and they were rude! dont recommend read more

The girl up front had her purse/bag on like she was about to walk out the door, the other girls on the ice cream line had their very messy hair down without hair nets and all of them, after playing with their hair (including throwing ice cream at each other then redoing their hair in plain sight) did not wash their hands again before serving food. I understand. They were being normal high school girls, chatting and all but it was very loud and honestly disruptive. Food came out and the fries were barely room temp, but the front gal did apologize saying, "sorry you had to see that, she was bullying me and threw ice cream in my hair haha". Lastly, I went to use the restroom before leaving and they were completely out of TP, so I let them know and she just turned around and started looking for someone else. After not finding him I was told, "I don't know what to do about the bathroom situation because my manager isn't here and I don't know where the TP is" Soooo, I get working at a quick service food restaurant, especially in high school. But even back when I did (and even at a DQ), you washed your hands and weren't making everyone wait on you while you redid your hair and bickered with your coworkers. Not worth the stop, maybe just drive thru, to be safe. Or at least do a retrain with the staff. They were nice, just chaotic all around. read more

This restaurant rivals Sonic as being the absolute slowest in the matsu-valley. Every time you come, expect to wait in line for 45 minutes or longer. And that is with only 3 cars in front of you. There are no long lines, because of the extremely slow service. The place is a mess, things are broken, pictures are faded. Everything about this Dairy Queen makes you wonder why you even came here every time you try to give it another chance. read more

Dairy Queen Grill & Chill - Sign with hole in it, broken glass on menu board, garbage talk box, overgrown weeds. - Fast Food Near Me - Wasilla, Alaska

Horrible service ran out of vanilla ice cream and just gave us chocolate without asking if that was ok. Blizzards came out melted. Animal cookie one was not mixed at all clumps of frosting in it. read more

Dairy Queen Grill & Chill - Clumps of frosting not mixed properly. - Fast Food Near Me - Wasilla, Alaska

Unfortunately, for a place named DAIRY Queen, they seem to be unable to serve ice cream quite often. If it's not ice cream, it's always something. I can't say I've ever come to a DQ and gotten what I desired due to this particular location always being out of something or another. read more

Can you give zero stars!? This is the worst DQ ever. I honestly would not have come here, but my husband wanted a blizzard and the app said he could pick it up inside. Doors locked- had to use the drive through which I already knew would take forever because the drive through is my reason for never coming here! We sat in line for over 20 minutes! Now I know I will never use the Wasilla DQ again. And I am not blaming the young people that work there! I am blaming the shitty management of this place. read more

Went to go get a blizzard and they didn't flip it when serving so I asked for my free one and she Never came back to the window

Once again they don't have hot gravy and they have a wait time so long you would think you are in a restaurant. They also almost always get your order wrong. Please don't go here so that DQ management decides to do better or they get shut down. I would recommend a Popeyes here instead. read more

The service was really good and the really nice young man that came to give me my food was really nice and the only thing he messed up was he didn't give me any barbecue sauce and to be honest I didn't really care but he was really nice about it and the food and the blizzard which he made was super good to and if I remember correctly his name was Michael because of him and how nice he was and how good the food was I would 100% come back read more

Very disappointed I went to the drive through. I waited half an hour to get cold fry cold burgers a disgusting banana split I was so upset I went into dairy queen and asked for my money back I will never go there again and oh yea there was hair in my banana split. read more

Started off good, until I was waiting in the line for 20 minutes for some blizzards, I get up to the window and have a code to use and they take my phone and try to figure it out but couldn't, so they just manually did it, they handed me the blizzards melted, and said we ran out of Vanilla ice cream so gave chocolate instead, didn't even ask if we wanted it still. They left a whole chunk of flavoring in one of the blizzards, and made and gave us the wrong blizzard. Do not go here it will waste your time and money. read more

I ordered a heath bar ice-cream birthday cake for my boyfriend at this location. While the cake was yummy, they didn't get my order right...hence the four stars. The person that took down my order wrote all the details of my request in the note but I guess the one who did the decorations didn't look at it carefully. It was not big of a deal so I didn't point them out when I got it. If you're not familiar with their regular ice-cream cake, they usually have a layer of vanilla at the bottom separating from the chocolate ice-cream layer by a thin crunchy, creamy, chewy chocolate layer in between. With the customized heath bar ice-cream cake, they substituted the chocolate layer with the heath bar incorporated blizzard layer instead. The color is a bit monochromatic so I added the M&M chocolate to brighten it up instead. It was delicious. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Wasilla, Alaska

Pulled up to the drive through at 6:25 PM. Was told they would be right with me. We waited 25 min and found out they girl working the drive through went on break. Then they are out of vanilla ice cream. No use complaining to the orange haired girl working the drive through. Management sucks. Thanks for wasting my time. read more

Dairy Queen is pretty much good for ice cream and only ice cream in my opinion. During this quarantine I became addicted to their ice cream but a couple things I noticed after frequenting: 1) There is always a lonnnnnnnng wait. I'm talking abnormally long. McDonald's next door will go through 100+ customers to Dairy Queen's 6. Dairy Queen has what I want though so I stick it out for that. But just a heads up. 2) Friendly service is spotty. For the most part they're very friendly but more than a few times it looked like the employees were arguing and fighting over not sure what.. 3) More than a few times they close earlier than their posted closing time. Was in line at 8:45 and made it to the ordering stand and they seemingly closed while I was waiting in line? They didn't say anything on the intercom nor did they respond to me when I asked if they were still open! Then I was trapped in the line because people were behind me and the people in front of me were able to order. Very very bazaar. Overall I love their ice cream but if there was a similar option other than DQ I would go there instead. read more

Absolutely horrible Dairy Queen first off my friends kid samuel got berated at by this girl she is a employee I believe her name is tayvin and she was yelling stuff at him through the window and she told him to kill him self and made fun of his private parts, second off this establishment is run by kids and it's obvious, third all of the minors there are using those vapes and pot I went in there a few days ago and the kitchen was a disaster and people were taking inappropriately to each other the ice cream place was a mess and there was ice cream everywhere, the lobby was very messy and I swear I saw some sort of bug, third of all the kids don't even try to hide vaping because they do it in front of costumers, my friends kid Sam said that tayvin was talking to him about the manager Jeremy I think his name was and the manager is okay with this behavior! If you don't start firing thoes employees I will call corporate and directly complain to other managers to Dairy Queen about this read more

*SCAM ALERT* I have been a customer for years. They always are slow even if you are the only one in line expect to wait at least 10-20min. If there is anyone else in line at the drive through don't bother the gas you will burn waiting for them you could spend on a stark dinner for the same money. This last time I tried to eat there the manager stoped me mid order to have a conversation with someone that was totally unrelated to work I overheard it on the ordering speaker. It was a nice 5 minute conversation about some dude babying some chick he was talking to. "Oh sorry honey" yada yada I have put up with their b.s. because they are cheap place to grab a bite for a long time. Upon placing a order today asking for extra pickles on my sandwich I was upcharged a dollar. I stated I have never been charged for extra pickles. To which the "manager" order taker person stated it was in fact their store policy to charge extra for pickles. I looked on the app and you can order extra pickles at no charge on the app. When I called to complain the same manager who took my order answered the phone. I asked to speak to the general manager he said he was the general manager so I asked to speak with the owner. The owner apologized and offers me a refund. I never accepted or asked for one. I will never eat there again. I have had enough of that place. A extra slice of cheese is only .40 cents it clearly states in the app what cost extra and what does not. The only thing that even costs around a dollar is bacon. I think the manager was just trying to pocket some extra cash. read more

My friends and I went into this location and the workers were very distracted joking around with one of their coworkers who had come in on his day off. They were being very loud and making sexual jokes with each other while customers were trying to eat, they started throwing cups around at each other and one of them was eating on top of the ice cream bar picking things up and placing them back behind the counter with dirty hands. Our food was only warm and was half empty as well as forgetting our cups due to the distraction. The sink in the bathroom was broken and the trash can was overflowing with the lid not even on it anymore. read more

I stopped by the Dairy Queen in Wasilla and was waited on by a teenager named Boyde. He was very polite, pleasant, and quick at his job. Great customer service! He even asked me if I was having a good day!! What a breath of fresh air to meet a teenager with such great manners! When I left, I had a smile on my face! I will certainly come back for more ice cream served with a smile! Susie Jones read more

Worst customer service. Guy answered his phone in the middle of our order.

I went through the drive through yesterday at about 6 and the little girl working with the short brown hair and the earrings was very rude and I could see her vaping if you don't fire her I will be calling corporate and you guys didn't even get my order right how hard can it be to make a burger my 9 year old can make one and my blizzard was melted and it was gross it tasted sour so everyone do not go to dairy queen if you want rude workers people vaping and nasty food read more

stopped in on Wednesday 6/7/23 around 4 PM, went thru the drive thru. there were several cars in front of us. we ordered 3 large Blizzards. by the time we got up to the window it was obvious that the Blizzards had been made sometime before it was our turn to pick up our order. the Blizzards were thawed out and the cups were only 2/3's full. The clerk offered no explanation, and when asked about the condition , she made no offer to remake them....nor did she make any adjustment to the price . it will be sometime before I go back.... read more

Dairy Queen is a chain that really needs help. Worst service of any chain with no one close in second place. They have one product, cheese curds, that I am interested in and almost never get them due to incompetence. SLOW. PLODDING SLOW. DON'T BOTHER. read more

Neutral about this review.. I was looking for a twist with sprinkles and for two days in a row they told me they only had vanilla soft serve, no chocolate... Weird... then I asked for sprinkles each time and they were VERY cheap on these (even though I asked for extra....) A bit disappointed honestly. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Wasilla, Alaska

Clean and warm environment with friendly and fast teenage staff. I ordered the chicken bacon ranch sandwich and my wife order four chicken strips like a child. It was delicious. Great Dairy Queen! read more

today someone tried to use my credit card to pay for their taxes through turbo tax. The only thing I did different was go to Dairy Queen, and this was set as an ACH transaction. I'm dint have proof that it was someone at Dairy Queen but I'm going to go with my intuition on this. in order for this type of payment to made u have to have my card info...it's as easy as taking a pic of my info, swipe that card for my payment of a burger and shake then give me back my card. read more

I should have read the reviews before coming here. It was disappointing because I love the DQ chain. The staff was indifferent to customers present. It took 15 minutes to get a Blizzard even though there were only 3 other tables in the place with customers. I got a table number tent given to me, so I was expecting the food would be brought out. It was set in the window and the number shouted out and then the staff vanished. I think I will be going down the road to A&W for my ice cream needs. read more

I went today through the drive through. There was only 2 cars ahead of me. Ordered the 2 for $4 and 2 blizzards. The blizzards that I was give we're already melting on the top like they had been sitting. The girl handing out at the window wouldn't even turn them upside down. They didn't offer a container to hold the blizzards or even a lid. I had to ask for lids and napkins because of how melted the blizzards were. I asked her why they were so melted on top and she closed the window and walked away. I'm glad Sonic is open now, I'd rather wait in line than have this poor service. This is not the first service has been bad here. read more

The food is usually very good. However for some reason the buns always seem hard to me. They also seem to be slipping less and less fries or shrimp in their baskets. The main thing keeping their rating at an average rating is the fact the staff is nice and the blizzards are to DIE for. The portions have gone down since they opened and the quality seems to be going down as well. Hope they pick it back up soon or I'll only be getting blizzards from them. read more

We were hungry and in the need of Blizzard after a day of driving and hiking. We ordered Alaska cod sandwich, chicken fingers, and Blizzard. The Alaska cod was better tasting than the Micky D's fish sandwich. Chicken fingers were nothing special. The star off course was the Blizzard. It was cold, sweet, and thick. Very satisfied we were with the Blizzard. read more

Dairy Queen Grill & Chill - Ice cream cakes! - Fast Food Near Me - Wasilla, Alaska

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Staff was kind & helpful - thanks Cheyenne. Food came out quickly, and was hot & tasty.