If there ever was a monster conglomerate of ice cream and some junk food add-ons, it has to be DQ with over 7,000 locations within 20 countries. This Warren Buffet operation has been giving us ice cream since the 40's and we've been licking our lips ever since. Since we were kids we've been savoring and delecting in such items as the Buster Bar, the Peanut Buster Parfait and more... it just didn't seem right when they started offering burgers! Anyway, overall, this is one fast food joint that has held it own, pretty consistent considering the times, albeit their prices are almost at the ridiculous! But, all things considered, this is your typical Dairy Queen or as now known as DQ fast food and ice cream parlor (I'm dating myself here) with their regular brand menu and unique offerings. As a sporadic junk food-eater I've over the years respectfully tried everything on Dairy Queen's menu (I refuse to call it DQ) at least once, sometimes more - actually, many times more. Overall, I don't think they're as good as they once were - generally speaking but continue to hold their consistency and quality... except prices. So as to make it easy to gauge each of these places, when I do try them, I've devised a scale of 1 to 5 with 1 being outright down and dirty nasty, and 5 being the best a fast-food joint can be! I gauge: 1) cleanliness; 2) quality service; 3) product quality and consistency; 4) convenience; 5) accessibility; 6) taste; and 7) the personnel's attitude and customer service level. I do not review any location without visiting it a minimum of twice. This place scores 3.8 of 5. I will come back and do recommend it! Just be ready for sticker shock. read more

Don't ask this location for extra cheesecake in your strawberry cheesecake blizzard, this is my SECOND time coming to this location and asking for extra cheesecake and getting absolutely ZERO cheesecake in my blizzard. At this point I think they're rage baiting or retaliating for the extra seconds of work it takes to add extra cheesecake. I've gotten more cheesecake bites without asking for extra. Hopefully they're not adding an additional charge for literally nothing read more

Service here is ridiculous. I placed a mobile order at 10pm, showed up to the establishment at 10:10pm, receipt stated my order would be ready at 10:15pm. I decided to go through the drive thru, once I came up to the window they had me wait in the front, where I waited 15+ minutes. At this point it is 10:35pm. I decide to go to the drive thru AGAIN to ask for my order. I did not receive my ice cream until 10:44pm. I'm really disappointed with service & lack of awareness here. read more

Cold fries, missing items, staff isn't friendly at all. No napkins, spoons, etc. not sure why I expected anything more but won't be back.

My daughter's birthday cake came out so ugly that she didn't want to take a picture with it. When I ordered it they didn't ask what colors she'd prefer and when I picked it up I told the cashier it looked like they messed her name up & she replied yea sorry about that. Don't order cakes there. read more

Dairy Queen Grill & Chill - Mint chocolate chip ugly cake - Fast Food Near Me - Phoenix, Arizona

Drive thru wait was at least 20 mins. If they didnt have a curb I would have driven off. When we got to the window the young man gave us the wrong order. When we got the correct order, both the blizzards were melted. It appeared that there was no management present and if there was, they were greatly understaffed or undertrained. Will not be going back. read more

I've been coming to this Dairy Queen for years now, and the quality has definitely gone downhill. Bad customer service , missing ingredients/wrong order. The guy who gave us our order was very pleasant. read more

Dairy Queen Grill & Chill - This is what it should've been - Fast Food Near Me - Phoenix, Arizona

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The worst experience ever! These kids don't care. My order didn't show up on their system but I showed the receipt it was paid. She asked us to move forward and get the order ready. 10 mins passed, I decided to walk in, she realizes its me and run to the back, a gentleman came out, he also, couldn't find the receipt, at one point kind of said "nothing he can do." I asked for a manager or something who can help, also wanted the young lady name due her unprofessionalism. He was able to get my order but forgot my drink. They did tell us they didn't have gravy, but again, we ordered online, DQ needs to fix this where people aren't aware of unavailable items and are charged. It's hard to get a hold of DQ online! Anyway, I think we stay clear of this location. read more

The prices are high for a smaller quantity of food. Be sure to double check your order before you go. This location also doesn't answer the phone. One last thing we were excited to try their new sweet chili tender basket, and came home and opened up our boxes and come to find out the food we received was not the food that we paid for. read more

Food was cold cooked twice gravy hotter than food they didn't remake my food he gave me tenders that was already dropped terrible location I won't eat here again and I'm getting my money back from my bank the manager told him to re-drop my food and he still gave me tenders that had already been cooked and sitting tenders are still cold. I could tell cause it's a young boy back there first of all he should be working the register, he shouldn't be working the stove. I can tell he dropped a whole bunch of food probably hours ago and it's just been sitting and those people come they're just giving you that shit from under the light that shit is terrible. I guess you can say the manager is trying, but she needs to get him out the kitchen and she needs to make sure if they're dropping stuff that they actually remake my food. There's no way that tenders are done in two minutes. and they don't give me any napkins. I have no napkins. I will be disputing this transaction with my bank. get the young people out the kitchen and get someone more experience who values life and who understands quality. read more

Employees here are very immature. Very immature. Aside from that, food I received was very poor quality. I wouldn't even serve it to my Dog. Smh they can't even pick up the phone. Do better DQ! read more

tbh fire the entire crew, re-staff the store with competent and knowledgeable employees and managers because neither seemed to know what they were doing, i've had multiple friends and family order form this store and get raw chicken and another different friend got food poisoning from A Burger from this same store, this recent last time i went apparently the kitchen was closed? don't know who would get ice cream at 11 o'clock at night but okay, then proceeded to deny a refund when was told we didn't want a free blizzard tbh never coming here again and telling all my friends and customers and family to avoid the dairy queen on 32nd and baseline due to terrible service and undercooked food update:just before posting this review i decided to try and let them ya know redeem themselves but nah, after calling a solid 5 times and after listening to a ring tone for 4 of the 5 calls and then on top of that the last call someone picked up and immediately hung up, don't know what to say but this is really showing how terribly they treat their customers. will be looking forward to a call back from dairy queen read more

Great customer service. Thanks for giving me time at the microphone to view the menu with no pushy attitude. Thanks for giving me options as to what I wanted to order and different reference options as to what I wanted to order that was similar to what I wanted to order . Keep up the great hospitality didn't make me go up the street and spend my money elsewhere. read more

Made me wait 15 mins at the drive-thru and was slow for no reason. When your customer shows up please ask first if they can wait! Don't assume. read more

Dairy Queen Grill & Chill - The location - Fast Food Near Me - Phoenix, Arizona

Sorry but we had to wait almost an hour went in ignored for 15 mins watched everybody get there stuff before us and they didn't offer to make us the ice cream so we got a refund read more

Terrible. They forgot the banana on the banana split, and it seems like they intentionally poured a ton of salt in my peanut buster parfait. Not cool. It was just so rude and we threw the ice cream away. read more

Came here specifically for the vanilla cone with the crunch topping, because they no longer have it where I live. Was expecting something like the attached picture, and instead, got just a sprinkle on the top. I asked for more topping and they wanted to charge me extra. I asked if they no longer covered their cones, they replied "no it's just a scoop on top, and they gave us new scoops" For context, we also came here a couple weeks ago and they did in fact cover the entire cone. Not just a dusting on top... read more

Dairy Queen Grill & Chill - Fast Food Near Me - Phoenix, Arizona

What kind of DQ is this place? Tried to order 5 different items and they were out of everything!! By far one of the worst DQ's I have ever been to! Terrible service!! Better off going across the street to Baskin Robbins!! read more

Food took forever and they finally gave me the food and it wasn't fresh at all terrible service

I was craving a milkshake so I stopped at this location. I was the first car in line so I expected it to be quick, I only ordered 2 small milkshakes. I was told to park and ended up waiting over 20 minutes. I understand it can get busy but they had plenty of employees. The lack of service was absolutely terrible. People in the drive through after me got their orders first. Absolutely ridiculous organization. read more

Wanted to try the extreme Reeses blizzard. It was okay. What can you really say about DQ that hasn't already been said. From the east to the west you know what you can get and that it will be the same at every location. I think the only thing different at each DQ is the price. read more

Horrible blizzard I ordered a strawberries and Oreo blizzard and this is what I got! I called the store and it went to voicemail! read more

Dairy Queen Grill & Chill - Fast Food Near Me - Phoenix, Arizona

This location is awful. They always make excuses to not make blizzards when I come here & stop taking orders an HOUR before close. Biggest line ever just to get to the window and get asked if we have a pickup order and if not "we're not taking orders right now because we're closing" or "our blizzard machine isn't working" bs. I'm pregnant and just want my damn blizzard. read more

Worst location no service kid w headset on not working drive thru its national icecream day no one at counter to take order 3 african workers doing orders i see black cook i said anyone working registers? 13 people walked out behind me. Then they said not doing dilly bar. Place has gone down hill in a handbasket read more

Terrible experience. The drive through audio system did not work. When we drove forward to order we were rudely told told that the policy was that orders had to be made before the window or we had to park and come in. Awkward.. especially when their system was broken. Honestly disappointing that service has gotten this bad. All my wife wanted was a simple ice cream. Shame on you Dairy Queen shame on you. read more

ordered an mm blizzard and got crumbs for mms. I also got no spoons. shitty cheap ran store.

Their blizzards are phenomenally life changing, I came to this location with my friends and was mind blown by the delicious experience. The service was amazing, the food was made and brought out quick. The vibes here made me feel welcomed and comfortable as a member of the lgbtq+. I hope everyones service was as great as mine was, thank you so much for the experience read more

The place is not clean, the soda machine was so gross and they have horrible service. They took so fucking long to give me my order.

F them they litterly gave me a un cooked grilled burger and they took so long made me wait in the parking lot fr ‍

Every time I go to Dairy Queen I like extra topping in my blizzard so I always ask for it and they charge me which is great I get it you have to pay if you want extra but every single time I never get what I'm paying for! I usually go inside to get the extra topping I paid for but the inside is closed and they only have the drive thru open so there's no way I'm going through the drive thru again. The only reason I come here is because my husband and son like the dipped cones. Please Dairy Queen if you're charging people for extra topping train your employees to put extra topping. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Phoenix, Arizona

I only got ice cream but it is the same quality as other Dairy Queen locations. This location has burgers, hot dogs, chicken, fries and much much more. $5 lunches are a popular hit. Eat in or take out. This location has a really nice outdoor seating are too. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Phoenix, Arizona

If I were to give this place ZERO STARS I would, but I can't. I've been to other Dairy Queen spots before and this place by far is the worst! Waited in line for 33 minutes just to get a banana split and a blizzard.. when I got home the banana split was melted! I put it in the freezer, but it just wasn't the same. All the syrup was mixed together like a soupy mess! I highly do not recommend coming to this location! read more

Dairy Queen Grill & Chill - Soupy banana split - Fast Food Near Me - Phoenix, Arizona

terrible service, very rude, cant make blizzards & i got there at 10:40 and they decided to not answer the drive thru or unlock the door til 11. read more

So it is an hour to close and you are out of meat for burgers and cheese curds? And now I am stuck in your stupid drive through line. Bad form DQ... read more

This location advertises their lobby is open, but guess what?! It's not. Maybe take that crap off your marquee!?! Get it together.

I ordered 2 Blizzards tonight and got the bamboozled they filled my cup up with ice cream and partial blizzard not in one cup but both cups. Do you know how much a blizzard costs? This pusses me off i would of just ordered a cup of ice cream you. And saved 10-18 bucks. read more

Typically I'm pleased at this location,but not tonight. Service at the speaker was prompt and pleasant. We ordered a misty freeze. The cashier was prompt and polite. She handed me a misty slush rather than a misty freeze. No big deal. I waited for someone to return to correct it. The young man ( tall,slim,glasses,dark wavy hair) opened the window and I told him what had happened. He looked at me like I was stupid and said "what"? I told him again it was supposed to be a freeze. He literally snatched it out of my hand without saying a word and abruptly shut the window. Very poor attitude and customer service We'll be back, but figure a good manager would want to know. Very disappointed. It's usually much better. read more

We ordered an ice cream cake online, received confirmation and everything. On Easter, The day we show up to get it, we are told they do not have it. We asked why and said we have a confirmation number. We were then informed by a lady that they are a "franchise" store and they do not do online orders. So we had to pay more for an available smaller cake and not even a sorry or I apologize. It was a horrible customer experience with this location. **update, of course a generic response from the business! read more

We have gone twice now and each time I have gotten a chocolate dipped cone. The chocolate was so thick I couldn't bite into it. Once I did it made a mess all over me. My mom asked for extra chocolate and they gave her extra everything else. read more

Dairy Queen Grill & Chill - Look how thick my chocolate shell was. It made a mess when I took a bite. Will not go back. - Fast Food Near Me - Phoenix, Arizona

Have not had DQ in a while and appreciated seeing my mother-in-law face when she learned there was one near our hotel while in AZ. When we arrived we ordered or ice cream and at the time was slow but so picked up. Service was good read more