Well, that is the final straw.. Have had a close place in my heart for DQ as it was my first job 35 years ago. Have not been often but when coupons come through I try to give it a crack. This particular store in Edmonds has been a bit of up and down for the few times have been this last year or so; can't order what i want as no lettuce... (supply issues) Ces't la vie, it happens even if apparently here its regular or I am just lucky... Today takes the cake. Ordered combo, had the coupon. Kid takes the coupon and says bill is 16.56... do I have a problem with it upgrading to 16.60 as they have a problem with pennies. I said "no problem for me "as have exact change. Gave the kid 20.56 and he said he couldn't take it as it auto upgrades on cash to 16.60. I said no, gave you exact change. Couldn't take it.. If I pay by card 16.56 if pay by cash 16.60. Yes, ridiculous to take a stand over 4 cents... but I gave exact change can't be an issue, but apparently it is. So... drove away.. that's it.. if your policies are so stupid you can't accept exact change on a walk in/drive through business. You don't need our business. read more

Not much to say about this really. The mint Oreo blizzard slaps--broke da mouth dawg. Kept it at a mini bc your boy is cutting... but ooo yeah it's bomb. The chicken strips were aight. Could be saucier, crispier, tastier, etc. the fries were pretty good tho! read more

Dairy Queen Grill & Chill - 4 piece honey bbq chicken strip basket - Fast Food Near Me - Edmonds, Washington

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How I heard of this place: While DQ has been on our radar for decades, finding this particular location was thanks to a friend who loves DQ so much, it's programmed into her phone contacts. Type of cuisine: Fast food offering burgers, fries, and soft serve ice cream offered in a variety of ways. Ambiance: Typical of most fast food establishments, the fluorescent lighting and plastic seating, bright colors and smiling employees green you upon entry. What I ordered: We selected the Chicken Strip Basket and two mini (child's size) REESE'S PIECES® Cookie Dough Blizzard®. What I loved: The crispness of the fry on the chicken, as well as the peanut buttery sweetness of the Blizzard. Why I loved it: Friendly staff, quick service and food that was better than we anticipated. Cost: Low to average read more

Been going here awhile via drive through, this is my succinct review. Stick with soft serve cones and Blizzards. Much better service from DQs in Poulsbo and Lynnwood. At this Edmonds location, it's hit or miss. I primarily go here due to my son. Plus there's a bag charge which is ridiculous (10/10/24), since other places like McDonald's, Jack in the Box, Taco Bell, and local chain Dick's do not. read more

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I was very pleased with my experience at the Dairy Queen Grill & Chill on 212th Street Southwest in Edmonds this morning. Arriving a few minutes after opening in the morning, I was coming to see what looked/sounded good. Dairy Queen was not a new restaurant chain for me, rather I decided to treat this trip a little different and not set what I wanted in advance. Looking over the menu in-person, I was drawn towards the frozen novelties - though some of the burger options caught my eye as well. The banana split was what I focused my attention on and ultimately ordered. The front counter worker was friendly and quick to fill my order. I paid in cash and found two different options for tipping change - one for a Seattle Children's charity and one with no label. I went with the Seattle Children's charity today, Thursday 25 July 2024, for my coin change. The banana split included a banana sliced lengthwise and placed towards the outer lengths of the container. Between the banana slices were three scoops of soft serve, each with a different topping (chocolate, pineapple, and strawberry). A long spoon came with the item. Flavors were true to what each component was, and the banana was ripe. It was a satisfying serving size, mix of flavors, and spot on in terms of temperature and consistency. read more

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Great service, great small vanilla ice cream cone. No line I went through the drive thru and the service was good. I recommend this location. Get the app and enjoy the great rewards. read more

Dairy Queen Grill & Chill - Small vanilla cone $2 on Monday with the app. - Fast Food Near Me - Edmonds, Washington

Update: manager ALI was a jerk. He called and said tried did not happen. It clearly did. What a jerk. Horrible experience! Shame on you DQ. I think the gal working was about ten years old. Rude. Made me a banana split with ni banana. Gave me a vanilla dilly bar that was white but coconut is not a vanilla. Shame on you dairy queen! 20 dollars for crap I don't want. Hang up on me. Do better!!! read more

This specific location either needs to be shut down or cleaned vigorously. The DOH will be receiving a report. Because as a medical worker this is a disgrace. Terrible service, workers looked visibly mad just being there. Their back of house was filthy. There was toppings all over the counter spilled over syrup, people not wearing gloves. The tables weren't cleaned. The chairs were disgusting and I got a severe stomach bug within 30-40 minutes of indulging in their ice cream. Almost as if someone had literally taken a shit in my ice cream. Definitely the worst restaurant/fast food joint I've ever been to. Hate to be that guy, but this was honestly visibly disturbing multiple customers walked in saw the mess and walked out. The worst part is! people going through drive-through Don't even know what it looks like inside before they order!. read more

Complete horrible service, if I could rate it a 0 star I would. I believe it was the manager making our ice cream. He was rushing, ice cream dripping on side of the cup & proceeded to wipe it with his fingers NO GLOVES then licks his finger right infront of us & then says "it must have been someone else" when we told him to wash his hands. The inside is a complete mess, tables not wiped. Ice cream all over grounds and chairs & napkins all over the place. Then because we complained they didn't call out our # when our hot food was ready they just sat it on the table. It was taking awhile till we noticed it just sitting there. Complete trash. Horrible service. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Edmonds, Washington

Drive thru here is pretty bad but if you go inside, you'll get a solid experience! If you try to use rewards or deals in the drive thru, half of the time they'll "scan" it but mess it up or just flat out lie and then you get scammed out of the deal. In store, I've never had issues. Mobile app orders are great too. Limited blizzard choices on the app but there's a better selection ordering in person. Love Dairy Queen cakes though they're a bit pricey. Ice cream cakes here don't actually have cake whereas other chains and bakeries will include cake. Keep that in mind if you're looking for a cake, but if you're an ice cream fanatic, it's a hit. read more

Dairy Queen Grill & Chill - Oreo Blizzard Cake - Fast Food Near Me - Edmonds, Washington

NOPE! Getting yelled at while trying to order from an impatient girl inside plus the food was garbage in a bag and half missing. NEVER EVER AGAIN. read more

I have no idea why this Dairy Queen is rated so low. I've found service to be slow (just getting your food), but they never forget anything and it's always hot and delicious. I really love the lunch deals, because one blizzard is OVER SEVEN DOLLARS. are you kidding me?! the lunch deal includes a main, fries, drink, and Sundae. It's perfect. You can also upgrade the sundae for a blizzard, but I usually do not do this. Sometimes suburbia does have nice things! read more

Absolutely the worst service, the so called manager refused service for any "cooked" food and dis not try to help in any way. Instead she said the fryer is turned off at 10pm and then proceed to complain at 10:15 for an online order about French fries that had been processed, yet she made those and told me someone who was in line at the restaurant they couldn't do it... btw the "manager" would not give her name and when I called she refused again... I will not be visiting this franchise again due to these actions. Call and complain about this location... 1(866)793-7582. read more

Dairy Queen Grill & Chill - Be better my gosh.. - Fast Food Near Me - Edmonds, Washington

Do not go to the DQ in Edmonds on 212th. Horrible service Horrible food. Sat in to go line for a half hour while they catered to Door Dash orders Never returning. Never. read more

Not sure who owns this DQ but you can tell their priority is cost saving opposed to catering to their customer. I ordered a chocolate shake. It looked like a caramel shake. I questioned it upon receipt. They refused to make me another one stating this is how we make them. It tasted like milk with extra sugar and vanilla. I had to throw it out because it was so sickly inedible. $6.00 I'll never see again. The BEST DQ is on 167th and Hwy 99 in Lynnwood! Friendly and caters to the customer. And their chocolate shakes!!! OMG! I think they use chocolate soft serve to make it cus it's so chocolatey, thick and soooo good! I cannot stop drinking them. Thank you 167th and Hwy 99 crew and owners! ​​ read more

Saw the drive through was busy so placed an online order instead, and it said the "promised" pickup time would be in 12 minutes at 8:57. At 9:10 I went to the counter and asked about the status of our order, and without checking the girl told us that we were waiting on the ice cream. I told her I saw the guy make them about 5 minutes earlier, and she said we needed to wait for the ice cream. Another 20 minutes passes (30+ since the promised pickup time), and I ask again, since a new guy started working in the front. He immediately grabbed our blizzards out of the fridge where they had been sitting the entire time, and no one had bothered checking. They were completely melted and no one apologized or anything, just left them on the counter and walked away. In total we waited 45 minutes from the point of ordering, and spent half of that time waiting for someone to actually serve me at the counter instead of making eye contact and continuing to walk by. read more

Need to work on customer service with these teenagers who laugh over the intercom while taking orders, and are blatantly on their phones in the drive through window while customers are waiting to pay and receive their order when it's sitting right there in plain sight. Last time they turned off the machines 25 minutes before close even while we were sitting at the drive through speaker for 10 minutes before anyone even realized we were there. read more

My wife ordered the chocolate brownie extreme blizzard tonight, upon getting to the window and paying she noticed the employee didn't flip her blizzard. She kindly told him he didn't flip it and to our surprise his response was 'you can flip it yourself' and shut the window on us. The only reason we even said anything was because she remembered they give out a coupon for a free blizzard or refund you for the one you got. He ignored us at the window as well as all the other employees who witnessed what happened. VERY UNPROFESSIONAL. We waited and the first thing he said was 'your holding up the line'. We are not ever rude to people in the customer service industry because we understand it's a tough job and people are so mean to the workers. But I will state that is what the job entails sometimes and you shouldn't have been so rude to my wife who was perfectly nice and sweet. That's your mistake so own up to it or explain if your specific DQ doesn't participate in the free blizzards. read more

Dairy Queen Grill & Chill - Rules - Fast Food Near Me - Edmonds, Washington

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Good ice cream! Easy to use their mobile app. It is an average DQ. I was surprised to see a good handful of people coming in and getting ice cream at 8pm, but I think we all craved the same thing. read more

I'm not sure if the problem at this Dairy Queen is that the speaker and microphone at the drive thru is horrible and needs to be replaced immediately or that the morale of the staff is so low that they all act like they could care less about customer service, but this is the worst Dairy Queen I've ever been to. The last three times I've tried to order through the drive through they have messed up my order and then give me attitude when I try to get the correct thing I ordered. It's extremely difficult to understand the staff with the awful audio and through thick accents. They have no screen to confirm your order. So it's a crap shoot if you're gonna get what you actually want. Don't complain if they mess it up though. They'll get upset with you and make it your fault for their incompetence. read more

During ordering they ask for tip... at fast food... that's ludicrous. Pay your workers. Then I go to fill my soda and there no carbonation in any of the drinks, but of course when I bring it up, they already know that. And offered me a refund but would have to refund the whole order and recharge the whole order. They should let the customers know before purchasing that the soda is syrup water... The food also took 20 minutes to come out... pretty sure it had been done but they didn't check until I went up and asked. read more

they got mad at me when i put soda in a water cup then charged me $3 while leaving me with the tiny ass water cup. on top of that I waited like 5 minutes for anyone to even help me at the counter. they were so busy until i wanted a teeny sip of soda. what a bunch of jerks read more

Bless their hearts. I know these window servers are doing their best. I waited 30 minutes for a hamburger and fries in the drive thru. No special requests. Nothing complicated. Are the sacrificing the cow in the back? Why does it take so long? Never going back. If you have all night give this place a try. read more

Dairy Queen Grill & Chill - 7 people standing around while you wait 30 minutes in the drive thru for a hamburger. - Fast Food Near Me - Edmonds, Washington

Paid for large cone. Gave me medium. Refused to adjust price, said they were out of large and couldn't refund.Each time go its more expensive and smaller! read more

Update. I went again because I'm an idiot. People of Edmonds Dairy Queen...you are aware that ice cream melts, right? Why am I sitting at the window for 5 minutes watching you make my order, then watching you put it in the fridge, then waiting another 5 minutes before someone actually comes over to take my money and hand me the order that was finished 5 minutes ago? It's already half melted. That fridge is not stopping it from melting. Get it together. Cue the business manager bot thanking me for my feedback. This place sucks. read more

We have enjoyed Dairy Queen blizzards for years, but after the last few times we have bought blizzards at this location, we will not be back. Your blizzard are over 7.00 with tax for a small one and they are terrible. The ice cream is melting, cup not filled to top and light on topping- such as butterfinger, etc. Also the manager needs to work on customer service of employees which isn't very good. It's disappointing as we always liked Dairy Queen, but not this one. read more

OK, so the service was good, pretty fast considering they were packed. I went inside because the drive-thru line was long. Inside they were quite busy as well and the two workers (one at the drive-thru window and one at the counter) never stopped moving. I ordered a cheeseburger meal and the fries were hot and tasty, but the burger was the worst looking burger I've ever had at a fast food place. I was surprised at how unappetizing it looked. It didn't taste bad, but it looked awful. I wouldn't have served it to my guests. So, taking into consideration how much late afternoon traffic there is at that location, it just takes too long to get in and out. I'll stick with going to Dick's on Highway 99 if I'm in the mood for a cheeseburger. read more

Dairy Queen Grill & Chill - 5/11/23 DQ cheeseburger - Fast Food Near Me - Edmonds, Washington

I was getting an oil change right across the street and got a takeaway order to eat while waiting for the mechanics to finish. I got a chicken strip basket with these little small biscuits (usually comes with Texas toast) and a side of the pretzel sticks with queso. The chicken strips are all white meat, not formed. Fries were crisp and the biscuits were just fine. The gravy was good though I wish the container was fuller. I would order the pretzel sticks again. They were the perfect amount of salt and size as a snack and did the job! The dipping sauce was also pretty good, a slightly spicy queso. read more

Dairy Queen Grill & Chill - Pretzel sticks + queso. - Fast Food Near Me - Edmonds, Washington

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Avoid this DQ if possible. One of the worst customer service experiences I have had in a long time. Young person working the drive through had a nasty look the whole interaction. She didn't bag the order and practically threw the food at me. Thankfully I checked the order and it was wrong. I went inside and they claimed my card didn't go threw and made me pay again to get the right order. I'm going to now have to watch my bank like a hawk to make sure that they didn't double charge me. A d I may have to cancel my card because I know I saw the person in the drive through scan it so I have to wonder if they stole my card number. Save yourself the grief and go somewhere else! read more

Their food is good, their blizzards are awesome, but they close down the grill 30 minutes before they close. I've worked in the restaurant business, never seen that before. read more

Love their hamburgers but when you get fries that obviously have been sitting around for a while, forget about it! That's enough to deter me from ordering my lunch here in the future. Throw those old fries in the garbage and cook em to order. That's my suggestion! Return customers are Everything! read more

0 if could give a negative rating I would. First I received a L cotton candy blizzard which was literally vanilla soft serve with spoon or less of candy and no flavoring. Which I was disappointed about; now I order a strawberry shake and find fucking leafs in it??! I'm just never going back and nor will trust getting served here read more

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What's their not to like about dairy queen. The store is clean and the product is always consistent. This dairy queen is worth the 15 minute drive from northgate seattle. read more

Dairy Queen Grill & Chill - My ice cream sundae - Fast Food Near Me - Edmonds, Washington

Is it worth losing loyal customers over a melted banana split that you simply could've just remade without the sauce that melts everything? "That's the way DQ makes them". And "you picked up it 20min ago" which isn't true--prove it. It probably took about 20min to wait for our main food order anyway as they were prioritizing drive-thru customers. The banana split ice cream was melted the moment I opened the plastic container it comes in to keep everything in. I tried to share it with my kids but it was a complete mess spilling out of the container. The other ice cream was great--blizzard was on point and cones stayed up without melting. They also ask for tip on their receipts which implies some kind of customer service which lacked today. Our 3 kids are sad we won't be frequenting anymore after not feeling like worthy customers. My burger was also drowning in mustard and pickles. read more

Just go to the one in lynnwood. Long waits, which would be fine if the quality hadn't gone to crap. Wait has always been long here, but the last few times the waulity has been getting worse and worse. Completely melted blizzards, wrong orders, all of it. read more

I love blizzards but hate ordering them from here. I always get really bad service. I actually received a watery blizzard, for my last and final visit to this location. read more

Blizzard ...on a warm summer night. I went to this DQ - waited in line for FAR TOO LONG....never will visit this loca again. Had to repeat 4 x that I wanted "2 blizzards size SMALL ...after 25 min in LINE....two cars ahead must have been ordering for a banquet....bag after bag, then customer handing the sandwiches back and forth to the associate who was working the window. Obviously the order was incorrect. Once you are in this line there is NO WAY OUT. You are stuck... When we finally made it to the window - we had to wait for the 2 small blizzards.........the toppings were BARELY VISIBLE AND MOSTLY ICE CREAM - WTH - never returning to this location. read more

This place was the nastiest place ever. The new owners don't wash their hands after they go to the bathroom, their hands were covered in dirt and handle your food after touching the money. They have set prices and then charge you more than the set price. They can barely understand what you are saying too. Never go to this location until they have new owners. I'm calling the food and safety board on you guys too because it's appalling you're allowed to operate the way that you do! read more

I am usually not the kind of person that leaves reviews. However, after mulling over what I witnessed at the Edmonds Dairy Queen a couple of days ago, my conscience will not let me stay silent. I stopped in the DQ on XXX around noon, and sat in the lobby to eat a quick snack. I was wrapped up in responding to emails, when I noticed someone in the lobby was yelling. I looked over to see a woman in her 50's (possibly?) sitting at a table with a young woman who looked to be no older than 22 or 23. The older woman was YELLING at this girl, whom I realized was a DQ employee, and saying some incredibly awful things. I gathered after listening for a while that the older woman was accusing the young woman of some sort of inappropriate relationship with her husband, yelling things like "I went through his phone", and repeatedly yelling "don't forget, I write your paychecks." She repeated this many times, and in my opinion was making a point to threaten to withhold the employees pay. At one point I clearly heard the older woman yell "you're disgusting" TO HER EMPLOYEE. Also, not that it would have excused the woman's assault on this girl, but the young woman seemed genuinely shocked and confused that she was being accused of some sort of affair with the older woman's husband. She was younger and very attractive, and the older woman seemed to be pathologicaly jealous that her husband was messaging with this girl about WORK and not including his wife in the texts. This was her whole basis for their supposed "affair." Texts about work. It was just so, so bizarre. I was so shocked at what I was witnessing I felt frozen in my seat. Fortunately another customer went to the counter and demanded the older woman "shut the eff up". He was obviously very upset at what he was hearing as well. After this man complained, another employee came out and said something to the older woman that I couldn't make out. Whatever is was, it finally ended the verbal assault against the young woman, who by this point was understandably crying hysterically.  I have worked in different industries throughout my life, and I have been both manager and subordinate. Never, ever, EVER have I witnessed such a vile and humiliating assault against an employee. After many years of patronage, the thought of stepping foot into another DQ makes me sick to my stomach. This woman sexually harassed, humiliated, threatened, yelled at, and insulted her employee in the LOBBY of the restaurant, fully aware that customers and other employees were able to see and hear the whole awful spectacle. I shudder to think what these employees are subjected to when no one is watching. I doubt I will ever spend another dime with your company. If these people are the kind of franchisees you want representing your brand, that is your choice. My choice is to spend my money elsewhere. And to the young woman who was victimized that day - get yourself a lawyer. read more

We all love a good blizzard, but it needs to be ice cream not a soup. I get it, it's busy, teenagers doing the best they can, and line is considerable, but it's actually the second time I got blizzard soup ( the server didn't put it upside down for a reason). Anyways, they fixed it politely m, but it was still soupy. Service was respectful and did try...a little bit, but still gave it back soup blizzard with a little more freeze. read more