I had my daughter go pick up our dinner they forgot to put the 2 doubles cheese burgers . my…read moredaughter got home. All that was in the bag was two fries and some McNuggets.. I called the store. I was hung up on told me too bad and laughed.. I did talk to Candi the regional manager. She said that she would send me some coupons for a couple dinners and apologized..... that never happened.... She even sent me a picture of the coupons..... she never sent them pretty damn sad.

It's overall an absolutely amazing fast food place, with usally good customer service too! Overall,…read moreif you need a quick bite, an awesome place to be!

Food was good, authentic and hot. Our party ordered steak fajitas, beef enchiladas and kids corn…read moredogs and fries. The rice was tasty, but I always add salsa to make it taste better. The chips were good, not warm or hot. Salsa had alittle bit of bold taste, nice! Service was excellent, but it was not too many customers in the restaurant when we visited. Nice decor in both sides of the restaurant.

Excellent service, good prices, healthy portions of food. Fajitas were good and well seasoned but…read morecould have done for a bit more spice, and I would have loved a dollop of guacamole to go with the fajitas but otherwise tender and good. Michelada was tasty. House Margarita was bit weak but tasty. The standout was the free salsa which was very flavorful and had some spice above the Minnesota average (which we enjoyed). Didn't rock our socks but for a good Mexican meal, we would return.

Jimmy John's is so good and so filling. I had the Vito and I almost couldn't finish it. I also…read morehad a cookie. My only complaint is that the cookies are pre-packaged. Seems like a place that bakes their bread fresh could also have fresh cookies.

This was the first time we tried the Jimmy John's in Monticello. Probably the best sandwich shop…read morearound, no matter the city. We ordered our food online through the jimmy johns app. It speeded up our order cause when we arrived the drive thru seemed backed up. I ordered the chicken Caesar wrap and my wife ordered the tuna sandwich. Tasty sandwiches and good customer service.

local subway in monticello has good food. no problem there. the problem is with corporate. no…read morephone to contact them. my acct was hacked an gift card used an also some credit card use. corporate via email did nothing. i just tried signing in an says''''too many acct attempts sign in'''' when i only did one. geesh. cant get into my acct. coporate 0 stars. local subway 4 stars with good food an service.

NEVER AGAIN!! Attempted to place an order this evening from Subway, had my order cancelled not once…read moreby THREE times on the app (Grubhub AND Subway App). Received text notifications that the orders I attempted to place had been cancelled and to try again. After deciding to give up after third attempt, I then received an email notification that my bank had authorized a purchase for SUBWAY...not once but THREE times!! When I logged into my online bank account, I did, in fact, see that there are now THREE pending charges ALL from Subway, totalling nearly $150!! So now, I'm being charged THREE TIMES for orders I NEVER received. I have had issues in the past with our local Subway stores, but this was the absolute WORST. I will NEVER order from Subway again.

the food is always old and mangled they only ever give one pickle on every type of burgerread more

Sent an order through the app. App processed it just fine. Manager lady claimed their system was…read moredown and refused to make the order even though we could show her our order. Had no way of refunding us and seemed to have a callus tone on the intercom. Luckily Venmo erased the transaction but they could have at least offered us something for the inconvenience. We left with no food.

Went today, 7-19-26y about 5 p,m. Used a coupon to get a great deal on three pc chicken with mash…read morepotatoes, biscuit, and drink for $7, I had two refills since it was really hot outside and dining inside was great. Fast service and the food was super. Place was really clean. 5 stars!

Horrible service. Waited 8 minutes in drive through. Waited over 15 minutes for food. What kind of…read moreservice is this place? No wonder why the are disappearing and Popeye is taking over. Work on customer service.

Service is slow and terrible. If they get your food wrong or leave off stuff? Expect them to make…read moreyou wait behind everyone else. They will shut windows in your face while asking a question. They shove the bags into your hand and if you're not ready it will fall to the ground. They do not apologize , ever, when they make mistakes. Mistakes happen but how you fix them says a lot. Making people feel bad because their $15 meal is wrong is wild. They won't tell you their names to leave comments. The kids without name badges tend to be the most poorest behaved. We had been having good experiences at this location finally after years of poor ones but they must've changed management within the last year because they are back to slow wait times, constantly giving wrong food or leaving stuff out, and rude employees. Not all the employees are bad. They still have a few nice ones but in drive-thru you rarely see them. Save your money and go a town over or a couple exits up.

Tried out their new $5 meal deal. It was good and i got drink refilled with no problems. I miss…read morethe self service drink area though.

Service was terrible. The only kind person was a man named Eric. He took our order and gave us our…read morefood. He also asked if we needed anything else and to have a nice night. He was very kind. However the other staff (Likely the manager) with pink hair, raised her voice, scolded him, and belittled him, through his entire time making our food. The food he actually made us was wonderful and had no errors. However the food anyone but him made was filled with mistakes. He even helped clean and was scolded at instead of guided when a mistake was made. The vibe wasn't great when you can audibly hear a kind man being scolded while he is doing his best. Thank you Eric. You are the reason I might consider a revisit. As for the other workers, very poor job.

The food was good, and I ordered only a burger. No blizzard, extras, didn't even get fries with it…read more I didn't get my food for 47 minutes! My burger was unfortunately not hot all the way through either......My coworker didn't even get his food before we had to leave because they hadn't even finished making his food. Didn't even want a refund because he didn't want to have to wait another 15 minutes in the line of 2 other people since it took 15 minutes just to order when only 1 person was ahead of us. Worst service I've had in over 10 years at any fast food spot. Definitely not a fast food Dairy Queen.

DO NOT GO HERE!!!!!…read more Horrible service and attitudes at this place. No ice in the drink machine. The guy making the sundaes was not helpful at all. The guy that took our order messed it all up and just left. It did not matter how nice we were we were met with rudeness and a very non caring attitude. Do not go to this location!!

There should be a no star for this location i have been to big lake DQ 3 times in the last 2 weeks…read morefirst time i went in, it was such a mess the health department would have closed it down on the spot. the counter they mixed treats on had every topping spilled all over it ,floor was covered with garbage every one walked around, thought was just a bad night. next time went through drive threw looked as bad from what i saw . last night was last straw i ordered two medium blizzards came with covers when i arrived home 4 miles away 5 minutes at most my blizzard was only 3/4 full and shaped like a funnel inside i could have drank it it was melted 4 miles only my wife's was only 3/4 full also, for $ 12.74 could have went to store bought two half gallons of premium ice cream for that, cost was not a issue but what i received for the cost is the issue. good luck, for 35 years i have been a customer at this location, i am done with your DQ you lost me, i gave you two more chances no more. counter did look a little better this time girl was nice,that is not enough. you really do value your ice cream you are way over priced.

This place sucks. Won't ever go there again. Rude people quote you a price when you go to pay it's…read moredoubled in price. They lie about pricing till you ready to pay then they tell you the price that is different than they stated earlier. The owner Cindy doesn't care she treats people like crap. The employees are rude and shouldn't be there. They hate their job. For a small town it's not going to make it.

Very clean restaurant and welcoming employees. They really take pride in the service they…read moreprovide.... Great sandwiches and great service=me returning. Thank you.