I bought my Road King here three years ago I got a good deal and was treated well…read more This dealership has a Platinum rated service department nationwide wide. I get quality service at Red Rock Harley whether it's on my bike, parts or some cool swag. The bikes and the show room are spotless that combined with Platinum service department this is the flagship Harley in the dealership family.

Never a bad time at Red Rock! Every time I stop by, everyone is friendly, laid back, and genuinely…read morehappy to help. The guy at the parts counter is always honest and incredibly helpful, and the sales team is just as great. I never feel pressured into buying anything or treated like just another sale, which is hard to find these days. The only downside is that I somehow leave falling in love with another bike every single time.

First I called Red Rock Harley and asked how much to install a set of Viking hard saddlebags, they…read moresaid it would run about $450 to &550 and I said I'd call around first. I got quotes from $450 to "we'll see" but there hourly rates were $150 per hour. Once I got around to calling Sam's Cycle they quoted me $300 to $400 so I asked if they had ever done these on a Harley Softail Deluxe and they said sure. I asked how long it would take and they said anywhere from 3 to 5 hours. So obviously I set up an appointment for the following morning. They said it would be done by close of business. Awesome right? This was Tuesday morning. I waited for the call to pick up the bike. Tuesday went by, Wednesday went by and Thursday morning went by! So I decided to call them Thursday afternoon. They said it was almost finished and how difficult it was to do. A lot of excuses. Right? So I asked what the total bill was and they said $763.29!!! I didn't say anything, we just went to pick it up. When we got there I (obviously) asked why it took WAY longer than 3 to 5 hrs and WHY the bill was so high. They gave many more excuses saying the hardware was wrong and the mechanic had to go to the store to get ones that fit and they had to drill (which I told them from the start) and a bunch of other excuses. I was obviously angry, I asked about a Veterans discount. They didn't offer one. And if I didn't pay they would keep the motorcycle until I either paid or they would sell it for the bill! VERY unprofessional!! I will NEVER go back!!! I gave 2 stars because they did do a fantastic job.

Brittney is chill. Got me in like sin. Much needed and appreciated. I support local Nevada…read morebusinesses 702.

Scam artists I had a terrible experience with these guys…read more They had my bike for months and when I finally just said I'm picking it up without the repairs, I picked up my bike in pieces, and did not even get all of my bike back. They constantly dodged my calls, or would say they'll call me back with answers and then ignore me again for another week.

If yall have high end bikes do not go to them for a tire change. I wouldn't trust them with an…read moreexpensive bike or something you love and hold dear to your heart... I've never had my tires changed and had oem tires out the factory and you could tell like it takes one search to figure it out... Anyways they scratched the hell out of my rims and then said that it wasn't them and had an answer to everything I was trying to tell them. Ultimately they tried saying that they would paint my rims with a paint marker.... P a i n t m a r k e r... to fix the issue or that I could pay out of my pocket to get it powder coated for a mistake they had made? Told me that they would pay a certain amount but still charge me 250 something crazy... anyways ya nah go else where.

Not the brightest of the bunch, they dint cash out people ready to go. They make everyone wait as…read morethe reps go back for parts. Mario does not communicate well. A manager really needs to review the staff and process here.

Was greeted by Anthony I believe he is also the manager. He made sure I had the correct part at the…read morebest deal and he even measured the part and compared it to my old part. 10/10 I told him that I was on trip 5 and all the previous 4 visits that day were all autozone and they gave me the wrong part and when they figured out what part I needed they didn't have it in stock so they sent me to another autozone that they called for inventory check. I went and they didn't have it in stock.

Juan helped me out and shipped my parts fast... Can't thank him enough and highly recommend him to…read moreanyone with a bike. 5 stars.

Amazing customer service and very knowledgeable. I have never called a shop and they have every…read morething in stock at a discounted price, plus it's all shipped out same day! Only shop I'll be hitting up from now on.

Shout out to Joe the assistant manager at this place nice guy so polite and helped us with our…read moreissue no problems and just such a good help! Thank you again!

I went in for brake pads and to get my rotors resurfaced possibly. Unfortunately they were too far…read moregone but the technician in the back DJ knew his stuff and did what he could. The customer service was top notch and I'll definitely be back next time

Nothing brings you face to face with mortality than seeing your young children and wonder how long…read moreyou'll be around to see them graduate or marry. With our son being baptized last weekend, followed by 'real talk' with your medical specialist about the consequences of poor decisions, buffets and late nights all catching up after years of sedentary lifestyle, something needed to change. So I got a bike. The last time I used a bike regularly was in the 80's where my Tuffy took me miles away from home. And the desperate race to get home before dark and my father's whupping. I did my usual research, comparing and investigating different brands, different styles of bikes and their uses. I already had my heart set on a cyclocross or gravel bike. My buddy Gruber had a Surly that he rode 22 miles both ways to work in the dead of a Chicago winter from our apartment downtown. That sold me on the practical use of a bike that could take it under adverse conditions. I had actually looked for the right bike since. But I couldn't part ways with $3-5k on a Specialized or Trek. That was an expense I usually spared for firearms - truth talk. After my doctors appointment I made a call to the one closest to home. Giant on Blue Diamond. Spoke with Hanna and told her what I was looking for. She mentioned a couple of different models that fit the bill but what caught my attention was that one model was nearly $550 off the full price but it was the last model on the show floor. I gave it 2 weeks. And then 2 nights in a row I wake up with GI pain that kept me awake all night. I swung to the store when they opened and Pat and Hanna showed me some really cool features - 1. It was my size, 2. The tires were tubeless so there was no need to fill the tires with air - better for running over pointy things and keep on rolling, and 3. A brake system based on hydraulics. I was out of excuses. I bought it before anyone else could snap it up. Pat adjusted everything and Hanna shaved some of the seat stem after measuring - while cautioning me on the expectations and finer points of bicycling. Bottom line, I highly recommend! They're knowledgeable without being pretentious. Informative without being pushy or upselling at every opportunity. Both of them advising to spend on higher end items until I was properly broken in. Go here and ask for Pat and Hanna!

10/10 Bike Shop. I came in with a flat tire and honestly, as someone who's still pretty new to…read moremountain biking, I wasn't sure what to expect. From the second I walked in, the team made me feel completely welcome -- no ego, no judgment, just genuine help. They didn't just fix my tire, they actually helped me understand the sport a little better. That meant a lot. When you're a beginner, that kind of patience and education builds confidence. Hannah especially was incredible -- her speed changing my tire was unreal. I was in and out in less than 20 minutes. Efficient, professional, and still super kind the entire time. What really stood out to me is that I don't even ride a Giant bike (yet), and they still treated me like I was family. That says everything about the culture of this shop. Because of how well I was treated, my next bike will absolutely be a Giant -- and I'll be coming here for life. Highly recommend.

Visiting Vegas we came here for some gear on a Saturday at 10:30am. No where on Yelp or the website…read moredoes it say appointment only, but that is what is posted on the door and the door was locked. I called the number a few times with no answer so we drive 20 minutes to find a locked door during open hours posted on Yelp. First of all check your Yelp page and if we were never a customer how would we know that it's by appointment it is posted no where. Stop being an asshole and look at things before you respond. It states you are open at 10am on a Saturday. There is no where that it is posted that you need an appointment so act like a business owner and post things like this so you stop getting bad reviews and wasting peoples time.

Great service and knowledgeable about products. Door says " by appointment only" with number below…read moreit. I called and was inside within 2-minutes. Bought a couple hundred dollars worth of gear and had zero issues. Happy customer here! My new "go to" place. Thanks!