I placed and fully paid for a pre-order of a Shima Aji fish about a week in advance. I got multiple emails confirming the product, pickup date, and order details. It all looked locked in -- no issues.
Then on pickup day, I call slightly early to ask if I can come by sooner... and out of nowhere, I'm told "oh, we don't have your order anymore." No email, no call, nothing. I was completely blindsided.
Even more ridiculous -- only after I called did I receive a half-assed "sorry, item not available" email. It was obviously rushed and only sent because I reached out first. They had zero intention of proactively telling me the item wasn't coming.
So I asked to speak to the manager. And that's when things got worse.
The manager -- and I say this with zero exaggeration -- was incredibly rude, condescending, and completely unapologetic. He actually tried to tell me that the emails I received "weren't real confirmations."
Seriously? I paid in full, got a pickup date, and now you're claiming that none of it was official?
No accountability, no empathy, no basic customer service. Just gaslighting and attitude.
This whole experience completely ruined my plans for that evening. I wasn't just upset -- I was floored by how aggressively dismissive the manager was.
I've filed a formal complaint with Consumer Protection Ontario, submitted a BBB report, and left a Google review. I'm posting here so others know exactly what kind of service you can expect.
If you're planning a special event, dinner, or anything time-sensitive -- DO NOT rely on this place. The way they treat paying customers is absolutely unacceptable. read more