Burton's is the best, genuine Tradesmen behind the counter, extremely informative and willing to…read morehelp anybody w any project. Prices cheaper than Home Depot & lowes on tons of products & tools. My first and only stop

I don't know much about their work but customer service is bad.I went there twice last week to…read moreleave my information to get a quote on a job I needed done.When I went back the second time I talked to the same guy as the first time and he said he'd left my info on his brothers desk but it wasn't there so he put my second set of info on his desk.As I was leaving he said his brother was turkey hunting.What that has to do with me or the rest of the business is beyond me.Apparently when he turkey hunts no one else is capable of picking up a phone.This is why local businesses lose to bigger one's because of poor customer service.

Our tile installer recommended Master Shower Doors in Newark, DE. I looked at some reviews and I…read morehave to admit I had some reservations, but decided to go ahead since I highly respected the opinion of our tile installer. They did an amazing job! Wow! Stephanie was very knowledgeable and helped us choose our shower doors and hardware with confidence. Ron quickly came out and measured the shower stall. The installers were neat, courteous and professional. We were pleasantly surprised how quickly the doors arrived and how swiftly the installers put them in. It couldn't have been a more pleasant experience. I highly recommend them.

This company is a complete disaster--unorganized, unprofessional, and clearly unqualified. They…read morecame to our home twice just to measure our shower, promising a flawless fit and that the glass would arrive in two weeks. Fast-forward three and a half weeks, they finally show up only to realize their 300-pound sheet of glass couldn't make it up the stairs. Why? They only measured the bathroom--never considered how they'd get the glass inside. After struggling to haul it up the stairs, they left, came back the next day, and failed again. By the third attempt, they promised to order a new sheet directly from the manufacturer, but after an extra week with no update, I started calling. No answer, no returned calls. I finally had to drive down to their office, and when I called from the parking lot, I watched as the phone rang out--then walked in to find multiple employees sitting around doing nothing. They claimed they'd been meaning to reach out but hadn't called my contractor back, either. Now, we're on their fourth attempt, and I've missed work five times waiting on them. They still don't know where the glass is or when they'll actually install it. Like we're supposed to have no jobs or lives. Then, on the morning of their supposed final attempt, I spoke to Jeanne, the owner. After messing up this job four times, she tells me she's "done coming out of pocket" for their incompetence. She had already decided to refund my money--and then hung up on me. After a month and a half of this circus and five no-show appointments, she just decides to bail and leave me hanging. Jeanne has to be one of the most disrespectful business owners I've ever encountered. Not only was their scheduling and communication a total joke, but they sent people who weren't even capable of handling the installation. For this company to ghost me for two months and then cancel the job outright is beyond outrageous. My contractor and I are both African American, and while I didn't want to believe that was a factor, after dealing with this company, I'm not so sure. Since moving back into a marginalized community, I've seen this attitude more than once--people assume there's a lack of knowledge or professionalism on our end. But here's the reality: I own a business myself, and I can assure you this level of incompetence and blatant disrespect is unacceptable. They talk like they're professionals, but it's all smoke and mirrors. Avoid this company at all costs.

Read the respondent Scheer Kitchens carefully. Why would they not know whether a wall is load…read morebearing before it is taken down? That is only the start of the issues if you go with Scheer Kitchens. I am glad they agree that we paid 80%. They still had appliances to install, plumbing, electrical, granite, backsplash, wall prep and painting in addition to fixing the cabinets (if they could be fixed). Does that sound like they were almost done like they say?

Worked with James Cleary who came out to my home on two occasions to review the granite counter…read moreproject. James made recommendations and followed through with the project that he promised to deliver. If you are looking for a professional who delivers what he proposed I would highly recommend Jim for your next project. Mike C. Doylestown, PA

I can't say enough good things about the team at Innovative Closet Designs. I had the pleasure to…read morework closely with designer Michael Rifflard, whose excellent eye and great expertise ensured I made great design and materials choices. Michael's communication and handling of design iterations and my questions was superb. Eamon Smith made sure my install was scheduled and arranged well. He was flexible and very responsive throughout. Elliott and Donte were an amazing install team. They were very nice, on time, efficient , and skilled craftsmen and kept everything clean and organized. My closets and built-ins all look amazing and such beautiful materials. I am happy to provide the highest recommendation for Innovative Closets

We used Innovative Closet Design during a remodel to outfit the primary closet and add built-ins to…read morean office. We had high hopes after visiting the design room, reviewing the plans and paying a significant amount of money. Unfortunately, what we hoped for is not what we ended up with. Parts were installed incorrectly, there was dirt and writing left of pieces, the wood glue used on every single piece was dirty. They came back to fix it which slightly improved things but overall, the experience with them was awful and the final product was not worth what we paid for. I would not recommend this company to anyone.