Brought in Honda Pilot that was running rough. They misdiagnosed at a tune of 1.2K...were all so proud to tell me how they guaranteed their faulty work after I took it to a local shop who correctly fixed the problem. Don't be so brash in faulty work and arrogant...this family will never recommend Dahl again....thanks P*ter and Ta***...for you less then professional representation of the Dahl family. read more

I purchased a used Subaru end of July at Dahl Ford onalaska. There was some red flags when I purchased the Outback, such as dead keys or car not even half filled after purchasing the car but didn't look into it because I bought the car cheap from them. What I'm shocked by is their customer service, especially in their service department. It took them a month to just repair my plug nozzle for my windshield fluids. They kept saying they'll call me when new parts comes in etc. but never did. I was always the one haggle them about the follow ups to get it done in a timely manner. Then my check engine light came on and they scan it and such when they fixed my nozzles, and told me to contact them to follow up and schedule some service to see why the code p0420 popped up. That was august 21th. I left a few voicemails to Bob, the guy they told me to contact to deal with this issue. It's now September 9th, no call back regarding the voicemail I left etc. talk about a terrible customer service and it seems like they just don't care enough for their customer. If you want a terrible customer experience after buying a car from them this dealership is it. You will have to go through obstacles to even get some sort of contact with them. Overall experience was poor, and didn't see any unique benefits compared to other dealerships. I would look else where if you value customer service and people that act knows what they're doing. read more

To the young man in the Dahl Onalaska Wi parts dept. Sorry I forgot to write your name down but you should remember me by the part you found for my vehicle. A seat belt extension for a 2013 Ford Expedition. First Thanks so much for taking the time to find one and second thx for getting back to me in a timely manner. I hope someone at Dahl sees this and realizes your a great part of their service team. Tim, last 3 cars bought at Dahl read more

Last time I was there, I took my 2014 Focus in for transmission problems. It is well known that the Focus had inherent issues. Mine was shuddering on acceleration. They told me it "Met the Ford spec". I asked the guy if he would accept that answer, and he turned and walked away. NICE !!!! I swore I would never go back, but here I am. I have a 2013 F350 superduty that needs service. I emailed, and they said they would call me. That was two days ago. I tried calling them today (during business hours) and no one even bothered answering the phone. read more

Buyers beware - apparently their 30-day no questions asked return and trade policy isn't actually true. My cousin purchased a car from here recently. He decided he didn't like it and wanted to return the new car to get his old car back. They had originally given him just over $8000 for the trade-in value of his car. When he went back a day later, they made him pay $16,000 for the car he had just traded in claiming they had done some work on it. Not only is this whole situation utterly ridiculous, it's borderline criminal. Shame on this business for taking advantage of an elderly person. If I could, I'd give this business 0 stars read more

We developed truck problems driving from home towards Glacier National Park. They were recommended to us so we went (no way we could continue on our 6week trip into the mountains). They fit us in, offered a ride to the mall while we waited and did a great job of identifying and fixing the problem. Chris, who was our contact, was friendly, knowledgeable and courteous. We would definitely recommend their service to anyone! read more

I have a car with 235,000 miles and Dahl Ford has been excellent taking care of any problems that I have had. Their prices are very competitive and quality of work is top notch. A big reason for being to keep a car with high mileage, is that with every oil change, the "Quick Lane Service" team is excellent at evaluating any potential problems? So worrying about breaking has not been a problem. Besides having well trained Techinians in the garage, Advisors, James and Adian are very professional and helpful explaining the condition or needs of my car. On a side note, their tire sale is competitive with online sites, plus they have FREE rotation, which helps prolong the life of my tires. read more

Extremely friendly and professional full-service dealership. The lot is clean, well-maintained, and easy to maneuver. The inside has waiting rooms with free beverages (they even have a miniaturized room for kids). They'll make sure that you get the best deal within 50-60miles, they provide their own zero APR loans, and they'll even set new owners up with plates in-shop (When we purchased our last vehicle, it took six weeks to receive the plates). Andrew Berry was our Sales Consultant from start to finish; we highly recommend you give him a call if you're in the market. He'll answer any questions without being the stereotypical "pushy, shady" car salesman. At the end of the purchase, he spent about 20minutes walking us through our new vehicle by showing us all of the features the SUV offered and how they worked (like setting up the new cell options). They even mailed our trade-in tags, which we forgot to take. Overall, the highest praise we can give is that Dahl Ford will be our first choice for automobiles in the future and we'll be returning for maintenance/repairs at their shop. read more

Dahl replaced the battery in my vehicle a couple weeks ago. I didn't realize at the time but they undercharged me when I picked the vehicle up. Meanwhile my phone number had changed as it was a work phone and I switched jobs and I was dealing with severe flooding in my home. Today I got a call from a former co-worker telling me that Dahl left a voicemail on my old work phone, stating that they would be turning me into the police department. I have been a loyal customer since 2005 so I expected to be treated better! Dahl, the next time you undercharge a loyal customer and aren't able to reach them via telephone, please send a letter/bill, before reporting them to the authorities. read more

I've been taking my vehicles to Dahl Ford Lincoln in Onalaska for service for the past 5 years, and I don't have anything but good things to say. Their customer service is always top-notch. They're always friendly, responsive to concerns, and quick to service my vehicles. There was one time I had an issue with their service, and they were quick to make it right, with no excuses. I'll continue to take my cars to Dahl for service because they're the best in the business! read more

I like that I don't have to make an appointment for my oil changes. It is convenient to go when I am ready. I like that I get a free oil change after 4. Also can have a drink and popcorn on them while you wait. Prices are in line with other businesses. Staff is very friendly. read more

It is not often that you have a crisis when you are traveling but when you do its scary. My wife and I took our first long trip in our Shelby GT 500. We are used to great service at our local dealer but when there was a clutch issue that sidelined us halfway to our destination we were stranded. The team at Dahl's exceeded any expectations I could have had about service. They facilitated towing, rental car, assessment of the issue, warranty coverage, expedited parts delivery, repair, and transportation of the Shelby back to us in Illinois. They even made sure it was covered to avoid any road damage. Most importantly, Jason Shepard communicated status of our repair and arrangements daily. Instead of ruining our trip, the service provided was outstanding and we were able to enjoy ourselves perfectly confident in how things were going. I would not wish a vacation breakdown on anyone but if the team at Dahl can treat a stranded stranger with this much respect, attention, and professionalism I can only imagine how great they would be with their local clients. Outstanding! read more

We had a very poor experience at this dealership. We were looking for vehicles and online they appeared to have several we wanted to look at so we thought it would be worth the 90 mile drive from our home to Onalaska. When we got there, they showed us one vehicle (that we had no interest in) even though we requested to see others. The person we had been dealing online and on the phone and thought we would be working with turned out just to be a customer service person and we got someone else. When we told them we had $15,000 cash and would not be financing he no longer had any interest in working with us. Every car we would walk by, he would say, "that's too much money, too much, too much." We didn't get to look at one car. There were some close to our budget I would have liked to look at and drive but he blew us off. We could have spent much more but when he heard we had a budget he did not even try. He scrolled through the internet for us and that was the extent of his effort. While we were sitting there, I could hear the other salesman pushing the in-house financing. I left very upset, feeling like I had been written off and wasted an entire day. If you are cool with loans and debt, this is the place to go. If you pay cash and have a budget, don't bother. read more

I had an appt at 1pm on Nov 2 to get 2 tire sensors replaced and transmission flush. at 2:15 they finally talked to me and were just taking my car in. turns out I didn't need sensors just readjust and replaced a valve stem. Had just had tires checked a month before and had a flat tire on Sat. did not get done til 4pm. I was not happy Mary Martin read more

This business charged me over $160 to diagnose problems I had told them I had with my car. Rather than 2 hours, as they had told me, they didn't let me know until I returned after 6 hours. Then they said I would have to return the next day to get the work done, though I live 40 miles away and had already wasted a day with them. And they wanted me to pay rental for the so-called loaner car to get home and back. I complained to the manager who promised to talk to the mechanic and call me back the next day, but after nearly three weeks, I've heard nothing. I feel lied to and cheated and would certainly not recommend that anyone trust this outfit. read more