Absolutely the worst experience in trying to buy a car thatI have ever had in 25 years. I live 3…read more1/2 hours away and was looking for a used car and was promised that the car was in pristine condition and that I wouldn't be sorry for making the drive to purchase. I put a deposit down. I drove 3 1/2 hours only to find that the clearcoat was completely eaten through on a 2023 Honda Civic. Needless to say this car was misrepresented and the dealership literally offered me a bottle of water or a soda for the way home. The manager never came out to address this and the sales rep. Jessica was rude and unhelpful.

Long story short, we ran into an issue out of Dahl Honda's control. They took ownership of the…read moreproblem and did everything they could to make it right. It's easy to look good in a smooth transaction, but Dahl Honda really shined in a tough situation. The long version: I brought in my car for a windshield replacement. I wanted a factory windshield with the sound deadening that is part of the Pilot Elite (and not available aftermarket). Their normal contractor wasn't available so in an effort to minimize the time my car was in service, they brought in a different contractor. That third party installer left plastic clips broken, didn't reattach all the trim, reused the gel pad for the safety equipment, and lost the covers for the bolts that hold the wiper blades on. When we looked at the car, I noticed it and Joseph, my service advisor, immediately apologized and said he didn't want it to go out like that. Pete, the service manger, agreed. There was no argument at all. Dahl owned the issue and put me in a loaner while we waited for the parts to come in to fix it. The gel pad is only available with the windshield or with the camera - Honda doesn't sell it separately. Dahl had to buy the whole camera assembly just for the gel pad. They did it without complaint or argument. Honda had parts backordered, so I drove their loaner for just under a month. I couldn't have asked them to do more - they really did everything I could have asked to make it right and minimize the impact on me and my family. I trust them a lot more now after this experience because I know they're going to stand behind their work.

Sales staff were very courteous and helpful. First time I have ever bought a "used" car and I was…read moreapprehensive. So they helped me to go through the carfax on my Buick Enclave and worked with me to find options that kept me close to my requested monthly payment. HOWEVER...Bought car on Monday, Engine light came on Tuesday. I called to talk to service dept...they suggested I take it to a Buick Dealer. When I pointed out that Dahl was the one who sold me the car and I figured they should take care of it...they were reluctant to comply. I told them I would be in Weds morning and hung up. Later in the evening, I found an appointment set up for 7:30 a.m. for Weds...no effort on their part to make certain this time would work for me. By this time, I had lost complete confidence in Dahl Ford...so I canceled the appointment by phone and went to Clason Buick in LaCrosse this morning. They were happy to run diagnostics which cost me 178.97 which was reasonable.. After all, they hadn't sold me the car. And there was a recall out on airbags..which should have been taken care of by Dahl And the diagnostics showed needed a sensor which will cost me an additional 387,00!! This should all have been taken care of before I ever bought the car. So lesson learned. Dahl doesn't follow through once car is bought and out the door.

Incompetent at fixing anything had vehicle in multiple times. Did not listen when I told them the…read moreissue is prevalent online. Ignored and "claimed" they fixed it. Had my vehicle for 2 weeks plus the 6 times I had it in. Gave me a loaner that stunk of cigarettes and rattled as you drove it. Claimed it was all they had. They lied constantly about every issue. This car had issues 3 days after purchase so it was there issue. Filed a BBB complaint and they called me and left a message. I returned the call 11 times but they NEVER called back. Stay away from them they are dishonest!!

Brought in Honda Pilot that was running rough. They misdiagnosed at a tune of 1.2K...were all so…read moreproud to tell me how they guaranteed their faulty work after I took it to a local shop who correctly fixed the problem. Don't be so brash in faulty work and arrogant...this family will never recommend Dahl again....thanks P*ter and Ta***...for you less then professional representation of the Dahl family.

I purchased a used Subaru end of July at Dahl Ford onalaska…read more There was some red flags when I purchased the Outback, such as dead keys or car not even half filled after purchasing the car but didn't look into it because I bought the car cheap from them. What I'm shocked by is their customer service, especially in their service department. It took them a month to just repair my plug nozzle for my windshield fluids. They kept saying they'll call me when new parts comes in etc. but never did. I was always the one haggle them about the follow ups to get it done in a timely manner. Then my check engine light came on and they scan it and such when they fixed my nozzles, and told me to contact them to follow up and schedule some service to see why the code p0420 popped up. That was august 21th. I left a few voicemails to Bob, the guy they told me to contact to deal with this issue. It's now September 9th, no call back regarding the voicemail I left etc. talk about a terrible customer service and it seems like they just don't care enough for their customer. If you want a terrible customer experience after buying a car from them this dealership is it. You will have to go through obstacles to even get some sort of contact with them. Overall experience was poor, and didn't see any unique benefits compared to other dealerships. I would look else where if you value customer service and people that act knows what they're doing.

They serviced my Genesis without issue and always took very good care of me and my vehicle. Very…read morenice service lounge with free soda, popcorn, and fruit.

UPDATE - The management contacted me an hour later and helped resolve the issues…read more I have attempted to contact their support twice and have not received so much as a response - after giving them over six weeks to contact me, I am leaving a negative review of the situation. I emailed the email listed on their website on May 22nd after reviewing my receipt from an oil change which I was charged $220 for. I asked them to please call or email me. After waiting two weeks, I followed up on the email asking them to contact me about my concern and refund my charges. I received an automatic reply from Nick saying he would be checking his email once daily. It has since the second email been four weeks and I have still heard nothing by phone or email. I have given them ample opportunity to resolve the issue so at this point, I'm resorting to reviews. I spent over $1,200 with them just last year getting my other car fixed, so being a returning customer, I am absolutely shocked of this treatment and will not be returning. I called the shop l saying that my check engine light was on, and also that I wanted to them to look at my brake pads - it was a new car for me and they felt a little lose when I drove the car. I also wanted to schedule an oil change. I told during this call that the brake pad inspection is a part of a multiple-point inspection which is free of charge. Upon dropping off my car, both the tech and the receptionist confirmed that my concerns were 1. Check engine light was on and 2. Checking my brakes. I confirmed that was correct. I was once again told the brake check would be free of charge. When I received the call to pick up my car, I was informed that my check engine light was not on, but that my tire pressure light was on, and that those are the same color so I could have easily confused them . I said "Yes, I must have confused the tire pressure light with the check engine light." I was later told that they still ran the scan on my car despite no check engine light being on, found no codes, and then - still charged me for plugging the car into their check engine light scanner (mind you it takes them a couple of minutes to run a check engine light scan and does not cost anything in materials as they already have the scanner - this is something many service centers ). Upon reviewing the receipt later, the service provider wrote on my receipt: "No check engine light" and "TPMS light on.", and yet I was still charged $120 for this service. While I realize this is what I originally requested, I had already confirmed that it was a mistake, and would expect that an auto shop with the long time experience in the community like Dahl would refrain from running a costly diagnostic after the technician realized the check engine light was not on. Second, I was charged $47.31 for a brake inspection - the tech quickly looked at the brakes and noted the brakes were fine. I was told on the phone during my initial call this would be a part of the multi-point inspection that is offered as part of the oil change service. I was a little shocked to hear the $220 price tag for having an oil change and have my tire pressure light checked, but I paid it and thought I would reivew the receipt later to see exactly what I was being charged for. This would have been an excellent opportunity for the team to exhibit strong customer service skills and use a common intuition. Instead, I was billed $120 for an unnecessary service. I was disappointed further by the $47 brake inspection service, which I was told is a standard part of any multi point inspection as part of an oil change. I don't like to leave one-star reviews, but after two attempts at contacting to resolve the situation I see no alternatives.

I normally distrust car dealers, like most people. But these guys have been great! They gave a…read moreloaner (no charge) while they are fixing our Fiat - and they are replacing a part they installed a little while ago at NO charge. Honest, and definitely customer-centric!!!!!!!!!!!!!

Pischke worked really hard in a very short amount of time to help us get into our new car. Jeff was…read morevery knowledgeable in regards to loans and how to get us the best financing he could. The salesman was very helpful and personable and even stayed past business hours so we could get a proper test drive. We enjoyed our experience with their sales department.

recently used their towing service to transport my disabled work van…read moreto repair facility. truck arrived as scheduled, Cory, driver, knew his business, and was very helpful, as vehicle to be towed was a bit up the hill and behind the barn. Not to worry, Cory was up to the task. Good man. ChosenJuan Jan. '26

My Parents have bought multiple vehicles from here and have all their service done here and love…read moreit. I on the other hand have always been disappointed with their customer service. We bought a van from Sleepy Hollow and have had it serviced here several times. While they seem skilled and knowledgeable at what they do, I always go home feeling like I was charged the maximum amount and was informed of very little. To be fair, no one has ever been rude to me, I just always feel like I am an inconvenience.

I will never purchase a vehicle from this place. Went there to test drive a vehicle, wife decided…read morethat she did not want it. She seen a truck that interested her, she asked the sales person to check on it. His response was, "do you pull anything", "you're going to drive this every day?" West Salem is a small town. This dude clearly needs to be selling cars in the big city. Will be taking our business elsewhere, I don't care how good of deals this branch has! West Salem branch is pathetic. STAY AWAY!

Called to see about a car and never got a response. I'm not going to beg to give you…read moreMy money. Too big for their britches anymore. Used to be small town convenient but no longer that way. Just crickets

This absolutely the worst place ever to get a vehicle. The prices are 10,000 over blue book. They…read morecharge 21 percent interest. The manager and owner are just crooks they will rip you off. They offer extremely poor service to fix your vehicles. The vehicles are high mileage and something is wrong with them when purchase but later will cause you more trouble down the road. They do treat their employees like crap they don't care one bit about them. so my advise stay far far away.

Bought a 2012 Nissan Rogue. I was given a Valet key for the car. I asked for the fob that the valet…read morekeys goes into and was told they never got it when they got the car. Nissan is charging me $250 for a fob and programming. Lesson learned. I was forced to attach an engine and powertrain warranty to the loan. Less that two months after buying, the serpentine belt broke and couldn't drive the car. I called and left a message with them about my concerns and I never received at call back, plus the belt was not covered, so I just spent over $500 for repair. I'm disappointed with the lack of courtesy to return my calls. I will scrape their sticker off the back of the car today. I'm not advertising for a business that ignores me.