recently used their towing service to transport my disabled work van to repair facility. truck arrived as scheduled, Cory, driver, knew his business, and was very helpful, as vehicle to be towed was a bit up the hill and behind the barn. Not to worry, Cory was up to the task. Good man. ChosenJuan Jan. '26 read more

My Parents have bought multiple vehicles from here and have all their service done here and love it. I on the other hand have always been disappointed with their customer service. We bought a van from Sleepy Hollow and have had it serviced here several times. While they seem skilled and knowledgeable at what they do, I always go home feeling like I was charged the maximum amount and was informed of very little. To be fair, no one has ever been rude to me, I just always feel like I am an inconvenience. read more

TERRIBLE experience twice now trying to buy a car here. Like to keep it local - but strike two and never again.

Buyer Beware! I purchased a newer vehicle thinking less worries right? Wrong! My vehicle has been back at least 5 times now (and I live a hour away) and service says they fix it and nothing is due just to get a surprise bill in the mail the following month. I've also had to put new tires and a new battery at my cost as the extra warranty I purchased magically doesn't cover certain parts. Service has also claimed to do services but then you check your paperwork and it's not complete. The salesman Chris has even admitted several times that they would never intentionally sell a bad vehicle but I got one. I offered to swap vehicles and that was fine until the day I was supposed to pick it up. Now they won't take it back even though they say they could not even put my vehicle back on the lot and it would be sent to auction due to all the issues I've had with it. Now I am stuck with a vehicle I hate and don't trust with my first baby due in less than 6 weeks. Every single person will be nice to your face but when it comes to following through be ready to accept I'm sorry but we can't do anything as your answer. PS even the vehicle I was ready to trade for had issues. Two salesman tried to convince me of lot rot until I asked them to humor me and have service check the brakes. Guess what...Bad brakes! Don't accept their word as bond. read more

Everything from looking for the car online to driving off the lot was a great experience. They ended up not having the exact car we wanted, but were able to locate it and have or transported for us at no additional costs. They have a pre qualifying credit app online that allows the paperwork to go smoothly. Vern and Beau were a complete pleasure to work with and it was easy to see that they were not trying to "pull one over on us". They gave us a great deal for the trade in and the new car, without all the haggling. This is our car place. read more

*******!!!!!!!!!!!! ~ HORRIBLE ~ !!!!!!!!!!******* BAD *** TERRIBLE *** DO NOT GO *** Bought a car from here in May 2014. I paid $12,600.00 for it. I had it for only 6 months when the check engine light and the throttle control light came on, so I called the dealership so I could take the car in to be looked at, they scheduled me in for a week later. The very next day after I called them ... I had to have my car towed and had to buy a new tire because valve broke on my front driver tire for $200.00. Within that week waiting time that they scheduled me for .... I was pulling out of a local gas station into oncoming traffic that was going 40mph. When I pulled out onto the street my steering wheel locked and my brakes locked while on coming traffic was coming at me and my daughter was in the car. My car blocked traffic for 20 mins. the police had to be called. I called Sleepy Hollow again the following day to have them tow my car to their dealership due to this incident. They came and got my car, three days later called me with a bill of $500.00. They said it was my battery. So they did the work on the car before asking or telling me what was wrong with my car and then charged me for it on top of the towing fees. All of which I refused to pay outside of the battery for another $200.00. Two days after I get my car back the same lights came back on. The check engine and the throttle control, so the battery clearly was the not the issue but they kept the money I paid for it. I took the car back to them again. This time they had my vehicle for two weeks. The dealership called me and stated they fixed the problem and I could pick it up. I got there turned my car on.... and AGAIN the lights came back on. THE PROBLEM WAS NOT FIXED! I left the car there for the 3rd time and called Chrysler headquarters and got them involved. This time Sleepy Hollow had my car on their lot for over a month and a half trying to figure out the problem. First it was the battery, then the hose, then it was the temperature gauge, then it was something else.... Almost two months later I got my car back. The lights were finally off, but what they did to fix it was never clear. I have had my car back a month now and NOW.... I need new brakes and rotors front and back for $700.00 and my ti-rod is bad so an additional $500.00 to fix that issue. I called the dealership back again and of course this is NOT their problem it is normal wear and tear so they say. I have had this car 1 year! I have gotten to drive it 9 months of those 12. Paid $12,600.00 for it, have put $500.00 into it on top of all the work they did that I was not charged for, went without my car for three months while they tried to fix it over and over again.... And now I cannot drive it at all due to the massive amount of money I have to pay to fix it! It wasn't brand new so I get wear and tear and I wouldn't complain... but THIS IS RIDICULOUS! I suggest you DO NOT GO TO THIS PLACE FOR A VEHICLE!!!!!!!!!!!!!!!!!!!! They have a very "It's not my problem" approach. read more

Horrible, Unprofessional service! They took 4 weeks to fix our car, and they gave us a a loaner car that was ready to break down at any second! We couldn't get them to give us any information though we called almost daily for some kind of update. The technician was either off, or at a call, or sick, or had a hurt ankle, there was always an excuse. Then they couldn't find the part they needed... When we gave them a negative review on Facebook the owner called us and rudely yelled at us for talking badly about his company, and said he wanted to ship our car off to another dealership!! Then when they finally finished it, they over charged us, we ere only suppose to have a 100 deductible but they insisted we had to pay the tax on the on 100 dollars, when the warranty company was telling us they are paying it. When we asked for the tax back, they refused and said we had to pay it even though the warranty company was paying them for it. These people are incompetent and rude! The sad thing is the car and the warranty was bought through them and they don't even know how to use it! read more

Was traveling thru area recently and my car broke down. I was towed by them to Sleepy Hollow Ford and repairs were done very timely and reasonable. I would highly recommend. read more