I can't express my gratitude enough to Jim Rosenbauer for going above, and beyond to fix my truck…read moreon Saturday before my long trip. Even though they were swamped, and didn't have any openings, and were supposed to close at noon, Jim had me bring my truck. They stayed over, passed closing to get my truck done! Jim has always gone out of his way to help anyone that needed it. You don't find very many people like this anymore. Thanks Jim, you were, and are, a lifesaver!

My car is old but I wasn't ready to give it up yet for sentimental reasons. After my dad passed,…read moreit was my connection to him. Kevin understood this and took care of it as if it were his own, going above and beyond to fix everything that he saw needed repair. He's knowledgeable and honest. He can rebuild or swap engines, make it Fast & Furious, no alignments. I would trust him for all my repair needs!

From the owner: Competitively priced, honest, and highly experienced.read more

Poor service and customer satisfaction. Doesn't communicate and now said my car is somehow missing!!read more

First, these guys are total liars. I've been calling for the past three days, and it's always some…read moreexcuse either other customers cussing them out or some other BS ( major red flag). Honestly, don't even waste your time. The professionalism is nonexistent. I get it, other clients come first, but telling me it'll take an hour to get to me, then four hours pass with no update, is just crazy unless I make the call back myself.

Needed work done on a weekend for a motorhome to leave for race in Florida. Dropped it off Saturday…read moreand got it back Sunday and on the road by Sunday afternoon

From the owner: United Starter & Alternator LLC of Lowell, Indiana, serves the entire Lake County area. We…read morespecialize in repairing and rebuilding starters, alternators, and generators for all makes and models of vehicles. Can't start your car? Let the experts at United take care of it and get you back on the road in no time. Our expertise goes beyond cars to include all types of vehicles, including agricultural and construction equipment. We have the experience that counts when you're in a bind. We work with commercial and industrial clients and our areas of specialty includes auto truck farm marine construction. We want to save you money and believe in recycling. Our philosophy is: Why waste money on a new one when we can make the old one work like new? Be sure to check out our web site for more information or to learn more about Handlebar Hank, our expert in charge. Call or visit United Starter & Alternator LLC today.

The check engine light came on on our car as we were driving from DC to Iowa, we found this…read morelocation on yelp in Lowell since we have family here. We called them and they were willing to fit us in on short notice so we could continue our trip. Sean was great!! He used the diagnostic tool to figure out what needed to be done confirmed they had the part and had us out and driving the next morning. We felt they were extremely honest and helpful. Highly recommend

I would give this a zero star, But that's not an option. DO NOT TAKE YOUR CAR HERE. My mistake…read morewhen I went to buy 2 cars there and I guess I wasn't dressed like I could buy my vehicle In cash, because NO ONE asked if we wanted to test drive a truck. We bought 1 truck and on separate times purchased 2 other cars from Phillips in Frankfort. We purchased the tire wheel warranty for all cars. We took our truck in and let them know we had the warranty. Found out they didn't go through the proper steps THEIR MISTAKE, and now the tire isn't covered! Spoke to the general manager and he said " sorry you must not have told us that, nothing we can do" really. I purchased the warranty, first words out of my mouth when I told them I had an issue. The worst customer service I have ever experienced by staff and manager ! DONT GO THERE

It's a long story trace great guy Kyle great guy Ben kind of a dick but great guy…read more Don't wanna get into deep but don't work here if you don't wanna get paid on hours and if mistakes were made get deducted for said mistakes I txt trace in regards to my last pay check that hasn't been paid in almost two weeks his wife then proceeded to txt me ignorant things and said I was irritating her by being apologetic Management here forget it unfortunately Patti was a nice lady at first but come to find she works with feelings overall is a great place honestly just a few sour bad apples as anyplace would have but just a headache and sneakiness with Patti and Eli more bitterness then anything Wish the best for trace and hope he continues to thrive After multiple threats from trace and his leprechaun wife I was paid only 8 of my 25 hours when I asked for a itemized list for deductions they can't provide it lol AVOID THIS PLACE AT ALL COST SERIOUSLY

You'll find it cheaper & quicker elsewhere!!…read more An easy job that should take 2hrs will be 2 days! And they will try to sell parts to you that you do not need Just coming in for a simple service *****Buyer beware***** I get it's hard times in 2021 but you can't go making the patrons pay for your unfortunate circumstances!!! NTB next time, tires/alignment ...in & out same day!! I asked NTB "what did it need?" NTB: "nothing other than an alignment" 6month transferrable alignment warranty to boot!!! Bad service all th he way around!!!!!

The moment my 98 528i BMW came off of warranty, Bill was my guy. He was recommended by a trusted…read morefriend who's had many relationships with auto repair shops throughout the city. For almost 16 YEARS they have taken care of my auto repair needs. Everything from oil changes to repairing my clutch. Always honest and priced appropriately, Bill and the men at Brighton have gone above my expectations in how they've treated me and my family (they also serve as my Mother's mechanic). I without hesitation, HIGHLY recommend Bill and the guys @ Brighton!

We had some work done on our 2011 Explorer and Jim was very knowledgeable of the issues on our…read morevehicle, fixed exactly what we needed repaired and extremely fair in the price he charged. I have found our mechanic for life, since moving into the area a little while ago.