Horrible service, don't waste your time!
They were so nice…read morethe first time I called, answered all my questions and made me feel really at ease. Then again the second time I called it was to make an appointment for my 3 children who were being transferred to him due to their last doctor no longer taking our insurance. Once again the lady was so nice, made an appointment for all 3 of my kids, but that I needed to make it for 11 days out because my insurance said 5-10 business days out for the switch to take place. She stated that she didn't have any available for the end of the week, only for Monday. I told her that would be 9 business days, and they said it is usually only 5, so 9 should be fine. I told her that I would need some paperwork filled out for 2 of my kids, she said no problem. I was trying to make a physical for them because they are past due for their physicals. They did let me know that because they are new patients, they would first need to do a new patient visit, and because if the paperwork I was requesting for the doctor to fill out, they could not do both. I told her I understand and the paperwork is priority at this moment. She told me to come in 15 mins before the appointment to fill out the appropriate paperwork. I am dyslexic and it takes me a little longer to fill out paperwork, so I stated that because I'm dyslexic and I don't want to hold up the appointment, or cause any issues, can I please come get the paperwork before the appointment, so I don't cause any issues if it takes me longer to fill out (I first asked for them to email me or to do them online, they didn't do either). When I went in, they were rude when I asked for the paperwork, stating that they may not be able to fill out the paperwork work, that I could drop it off, and they could have it done in 2 weeks! And then proceeded to tell me that they only make up to 2 appointments for the same family in one day and they were already being nice by letting all 3 be seen (this was not at all mentioned to me when making the appointments). Then the Friday before my appointment, they call me telling me that my insurance didn't update 2 of my 3 yet, and that they needed to cancel my appointment for those 2 children. I told them look I have been trying to get my kids seen for months, please don't cancel the appointments I will call my insurance now, and call you right back. She said that they were closing early today, and that I only had 10 minutes. I said I won't be able to call insurance and then you back in 10 mins, so please don't cancel I'll call them and make sure it is fixed by Monday, she said no they are already canceling the appointments and there was nothing I could do. But I need this paperwork filled out, and Luckily the kid who could be seen is the one that needs the new school paperwork (and one other thing) filled out, so I keep the appointment for her. Today I get here and (I told them on the phone that she has 2 insurances) after driving 40 mins (no traffic) to get here she states that one of my insurances is showing inactive, I ask if I can hold off on paying the co pay, and that if the other insurance doesn't I have no problem paying, they said they couldn't do that. Ok, can I please just get a copy of my receipt that I paid $40, and a copy of todays visit notes so I can submit to the secondary insurance? No because one is inactive they won't even see me today! My primary insurance is active and they refused. Now I am down to 2 weeks before this papery is due, it will take me another 10 business days to try and switch doctors, and I can't even get my children seen. I asked to please talk to the doctor, because I hate leaving a bad review for a doctor when it is because of the office, and they asked the doctor to speak to me, and he refused. I will never return, they seemed so nice at first, until you go through all the work to be with them, and then they don't care. Horrible service, don't waste your time!
