I had Gia come out for a shower remodel from the Lacey office which was surprisingly local! I had a great time with her, she was able to show me their quality products and the aesthetics of their shower systems which I loved! Though I am not in the financial situation to be able to move forward, in around 6 months Gia will be the person I will absolutely be calling to get this taken care of! I was so pleased! I definitely will recommend dabella to friends and family read more

worst company! lack of communication! unprofessional when they mess up! would never do business with this company again!! the dub-contractor was awesome to bad they weren't the ones running the project. read more

DaBella is a very pushy and aggressive sales company. I'm glad I didn't trust them to do work on my home. Even though I asked that they don't call me again the first time they called, they continue to call. They called 3 times yesterday. I'm glad that I blocked their calls. If they come to your door, say "Thank you but NO THANK YOU!", you'll be glad you did. I had to choose a rating ... 0 stars was not a choice - that is my true rating -- 0 stars!!! read more

BEWARE OF THIS COMPANY!!! They are not a construction company as they pose to be. They create contracts and sub out the work they sell and their commission is 50% of the total estimate. They prey on the elderly and have extremely aggressive sales tactics. They ignore no soliciting signs and the owner justifies that by saying offering free estimates isn't soliciting. HOGWASH! BE SURE TI LOOK ON ALL PUBLIC PLATFORMS TO SEE ALL THE REVIEWS! 90% of them are seriously negative. Watch for your elderly loved ones. They preyed on my 81 or old mother pretending to be Christian to get into her house and tried selling her 2 new windows for almost $14,000. They love to argue and justify their actions!!! Im turning them into the attny general, the bbb, adult protection services, and going to grays harbor county to turn them in for trespassing. The general manager left a voicemail on my elderly mother's phone to intimidate and threaten her telling her he was turning her into collections for canceling at the tune of $7000. read more

Pushy closing tactics. Calls on Christmas Eve. We were approached by them regarding our siding. We told them we were not interested. The "canvassser" asked for our phone number so his "boss would know he made contact." Don't worry they won't call you" Within 2 minutes of him leaving nothing but constant calls. That harassment alone should tell you not to deal with this outfit. Find a different company, read their reviews. read more

Oh good lord. Don't call. They will waste your time. They send 2 people. And these 2 are so aggressive. And when you don't give them what they want. They will unwelcome their stay. 2 hrs. And we just told them we wanted numbers. And when we wouldn't give them our income and information to run a credit they didnt like that. When we finally got them to leave the peeled out of our street. Never again will we call them for anything. read more

Their first quotes were ABSURDLY expensive... the salesman was VERY pushy, but eventually gave me a reasonable quote (still higher than average, but I took into account the materials they used). The problem is, the salesman took a LOT of photos, which he was SUPPOSED to send to me, so I could submit them to my insurance company, which said they will pay for AT LEAST PART of the replacement. I NEVER RECEIVED THE PICTURES, AND THE SALESMAN HAS IGNORNED EMAILS ONCE HE HAD MY MONEY!. read more

Beau came out to my house in Lacey for a roofing bid. Was very helpful going over the bid and the materials used and answering my questions.

2 young salesman came to my home for an estimate. They portrayed themselves as decent people even going as far as announcing they were Christian. I guess because they clearly saw from my home that I am. They then proceeded to high pressure sell me a new roof. I only needed the back half done as I had done front half 3 years ago. (Different company) they originally quoted 29,000 dollars but after hours of pushing me they agreed to do just the back half for 9,000. They of course made the fake call to their boss and said friends and family discount but I had to sign today. And give them 2 good reviews and a sign in my yard and write a testimony about how great they were. They asked for a deposit of 1000. I gave it to them in cash and got a handmade receipt. I got financing thru them. And waited to hear from them. Only to finally reach them by phone 3 weeks later and be told they canceled my job because it was too little and insignificant to bother. They knew how desperate I was my floors were dropping in one area. I have not gotten back my 1000. I can't reach them by phone now. I am disabled and broke and still have no roof. I found entire websites on social media that are people like me that have been scammed by DaBella exteriors. Don't let them in your house. read more

DO NOT call these guys unless you want to be pestered to death. I got a bid from Dabella for siding. I did not accept their bid and went with another company. Now, Dabella will not stop calling my phone 5-6x per day. I have called their customer service line one time for this concern. I have also accepted x2 calls from customer sales reps and asked them to put me to put me on a do not call list. They they say that they have, but the calls still won't stop. I have reported them to my phone carrier. I will continue to write bad reviews on any and every platform I can find until this stops. I regret ever contacting them. They are giving stalker ex-partner vibes to the max. read more

Whatever you do don't do it with this company. I signed a contract in july I still don't have any windows when I tried to cancel due to non performance I was told good luck with that you have to pay a 50% cancelation fee. 20K to replace 5 windows.I have no idea what I was thinking. Have you ever bought a used car at a liner,closer dealership? If you have you will see the kind of company this is.Throw their mailers away don't even let people you don't like shop with them! Horrible, horrible and worse than horrible read more

Dabella scammed my elderly mother for two plastic (acrylic) shower installs in March of 2023. They are okay looking but not nearly worth the 17k price tag for each! To top it off after she passed and we where working on the home we found all of the debris from the job still in the crawl space, they literally left it all, their idea of repairing the vapor barrier in the crawl space was to loosely tape plastic bags over the opening they had created offering no protection under the home. To make matters worse the financing places a lien against your home even if your credit worthy without the collateral. DaBella is a horrid company praying on the elderly and using aggressively pushy tactics to make their sales. read more

I had an interview with, I'm assuming is the co-owner, Renee whatever. During the interview, she cursed, called me a sore-loser, for simply answering her question, "what's my biggest weakness" and my response was I'm a little competitive. My thing is, they say they need people but then treat there interviewers like crap. read more

Pushy sales staff who won't take No, not Interested for an answer. Read the reviews before going with this place. They sell and sub contract. read more

Terrible company. Sales lied to us. Did not get what we were told. Installers damaged our siding, left caulking mess. Looked like kindergartens did the work. Horrible. We are going to have to hire another company to clean up their mess. read more

Will the sales person, worked with us on a rental home we own as it was in need of a roof. He was courteous and informed. We ended up having his company (Dabella) replace the roof for us. The price was fair and the the work was done much sooner than we expected. The renters were pleased and so were we. They were fast and efficient. We are very pleaded with Will and the installers. Great company to deal with. We recommend Dabella. read more

I had a great experience with Cameron today. He was very patient polite and thorough, With his inspection.

I had a very had a very thorough estimate from Emily. She covered many different financing options. And I felt in a good position to make a informed decision. I recommend debella to anyone who's thinking about putting in A walking tub. read more

I am not sure how DaBella got my number, but they have spent almost everyday the last couple months calling my phone. I didn't answer right away because it showed up as a TX number and I am in Washington State. The customer service rep would call and leave a message and all they would say on the voicemail is, "Hello?" Or "Am I speaking with Nicole?" I have called several times and spoken to someone and asked to be taken off their list and they are still calling my phone almost every day. Sometimes as late as 8 30 pm. I have spoken with two different customer service reps today as the first one would talk over me, would not refer me to anyone higher up, would not even give me a name. And then she ended up ending the call. Caitlyn who I spoke with was very helpful. I'm not sure why the calls every day, and am not sure if anyone else has experienced this, but it is very frustrating. read more

I would give them -5 if I could. They will not stop calling me no matter how many times I have told them I am no longer interested. They will not stop. Daily. Holidays. Doesn't matter they just will not let up. I will never use them or recommend them ever. I'm about to file a restraining order. THE PHONE NUMBER ENDING IN 0602 IS NOT A REPS CELL PHONE BUT A CALL CENTER. SEE FOR YOURSELF. read more

We had DaBella provide an estimate for a roof replacement. If you want to deal with a high pressure sale this is who you want. They were only supposed to be here for 90 minutes. They were here for 4 hours! Our house is a little over 1400 sq feet, the first price they gave us was almost $42,000. Then we played the game of having to call the boss to get a better deal. Then it was $31,000 today only. We repeatedly told them we wanted to get other estimates. I finally left the room and they continued to pressure my husband for another 20 minutes. After they finally left I researched the company and almost all of the reviews were very similar to this one. We did get an estimate from another company for $25,000. read more

Our shower needed replacement and the very next day Mike and Carla were out to inspect. They were highly professional, thorough and listened to my needs. I was able to be honest with my situation and they worked with me to find a solution to best fit my needs. Not to mention they were very accommodating to my children running around. I'd recommend them to anyone looking for quality and professionalism. read more

I paid $43,000 plus for James Hardy siding on my house in Matlock, WA. There were problems with the job, and the installers. The General Manager, in Olympia, said the problems will be taken care of. Instead, they were ignored along with our calls to him. I am now forced to file a complaint with the Better Business Bureau and the Washington State Attorney General. I will never recommend DaBella to anyone. read more

I am not happy with Arabella,e decided to have our rod done they had told us we will have A12 month deferral. They assured us the whole time the process for the rod was being done we had the 12 month deferral. When everything was done and we get a bill from finance we found out there was no deferral, when we contacted Dabella they admitted they messed up and will not honor what was told too us. This is bad business and it is on Dabella not the finance they should of verified everything and let the customer know if the deferral was approved or not before the rod was installed and completed so the customer is not stuck with something that was not what was told they will receive. No matter which way you look at it Dabella is at fault for poor customer interacting and leaving customer stuck with something they didn't want. read more

My husband and I met with Riley to learn about DaBella windows this week. She was a true delight to work with, very thorough in answering all of our questions and showing us the different products available and helping us to determine which will be the best for our needs. We felt confident in making our decision to make a purchase. We will gladly work with Riley again! read more

Had DaBella show up for an estimate for a installation on a walk in shower. A bit high cost but made the call back in July, deposited $5K down. Since then many times I have called then if answered, had conversations with the GM, customer service along with the sales representative and installer. A5 this date stillno installation and no Response. Still waiting with less money in the bank. read more

Klovy had Givin a wonderful sales pitch. She was very friendly. And very direct . We appreciate the time spent. Thanks

Made an appointment with DaBella to come out & give us an estimate on our Master Bathroom walk-in shower @ 6pm this evening. Called their 1-800 # at 6:45pm because of a NO SHOW, & NO PHONE CALL !!! Lad y on the other end said please hold on. Got back on the line & said their estimator was over booked today. Then she asked me what time do I want to reschedule ? I thought to myself, is this the kind of company that wants to earn my business? I hung up the phone. Well as best you can do with a cell phone anyway. Piss Poor Customer Service !! read more

They just "happened to be in the neighborhood after completing some remodeling down the street" and asked if I was interested in a free 60-90 minute estimate. Well, after 4 hours and an $80,000+ estimate to replace siding, I would honestly recommend training for a marathon to run as far away from this company as possible. read more

This company is VERY pushy. They won't take no for an answer. I was talked into getting an estimate and when I asked to reschedule. They showed up anyway. When I told them I rescheduled with their office they again wouldn't take no for an answer and wouldn't leave until I closed the door on them. Very very rude. I get that business is slow coming from a trade myself but come on guys!​ read more

They were able to help me with all my tub needs and what I was looking for for an upgrade. No pressure which I really liked, many options of financing. Very thourough. Great to work with. Can't wait to do more business with Josiah and CJ. read more

I signed a contract in August 2022 to have DaBella install a walk-in shower in my master bathroom. I was asked if I had flexibilty with the scheduling of the job. I went over dates with Emily and was very adamant that I could be flexible through October 2022 and I needed assurance the job would be completed by then. She said of course that wouldn't be a problem and scheduled the shower to be installed Oct. 6th&7th. The 6th of October came and went not one word from DaBella. I made several calls to DaBella and spoke with Emily. Each time she promised to call me back and of course never did. There was always an excuse such as "I was sick" "i'm trying to catch up on my backlog of calls" etc...etc. Finally on Oct. 12th I called and of course Emily answers the phone. I ask to speak to a manager and Emily immediately wanted to know who I was and why I needed to speak to a manager. I told her I didn't want to speak to her as she hadn't called me back as she said she would on 4 different occasions and I needed a resolution and firm date for the installation of my shower. Emily then passes me to Faith (Project Co-ordinator) I told her she was only the Project Co-ordinator and I specifically asked to speak to a manager. She refused my request so I asked how to cancel this and get my $5k deposit back? She proceeded to tell me if I cancel then I would be responsible for paying for the materials that had already been delivered to DaBella for my job. She also said that the Oct. 6th installation date was only an estimated date but she believed her installer had an opening on Oct. 21st and could install the shower then. However she needed to call and confirm this with the installer and she would call me back. I made it clear I expected a call back. I hung up the phone at exactly 12:34 PM and at 12:50 PM Faith called me saying she had scheduled my install for Oct. 24th & 25th. Oct. 24th came and went without a word from DaBella or their installer. Oct 25th also came and went without a word from DaBella. This is the most unprofessional, untrustworthy company I have ever dealt with. Considering I have done a complete remodel of my home over the past year and I have dealt with many companies and contractors I know what to expect and not one of the companies were as unreliable, unprofessional and untrustworthy as DaBella has been. It actually took filing a complaint with BBB in order to get a response from this company and get my shower installed. The installer Santos was great. The shower seems to be installed correctly but I'm not a professional. Time will tell how well it will hold up. I honestly can't recommend DaBella though given how unresponsive they are to their customers. read more

My only comment is about your sales representative, Carla J. She came to my house today to see the project and come up with some estimates. While it was out of my budget your rep was EXCELLENT. Professional, engaging and knowledgeable. I wanted you to know that she was a terrific representative of your company. read more

Dealing with DaBella has been very easy. Emily and Carla both came out and did a complete inspection and creating a 3D diagram of my house to get exact measurements of my roof. Other roofing companies i have come and do estimates on, just took a quick look and threw some numbers at me. Emily and Carla both sat down with me and went over their product options in great detail and even showed me several different quotes. The both of them worked with me to get the project to fit into my budget. After the initial meeting, Emily was amazing, working hard getting the project financed and writing up contracts. There were times where I thought to myself, "Does she ever sleep?" Emily made my whole experience with Dabella very worth the call I made. When it comes to more home exterior projects, I will be calling Emily and DaBella again. read more

This is the worst company ever. We hired them in June to fix a broken window. Paid them over $1000 as a down payment and were told "Everything is back ordered so it may take some time to get to your project." Fine. Didn't hear from them for a month. I call to get an update. The receptionist says, I'll send an email and someone should reach out to you in two business days. They don't. I call again. Same thing. I email the person who billed me. She says call the manager, Michael, here's his number. I call, three times. Leave two messages. I hear nothing. My husband calls. No assistance. We call the guy who came out and gave us the bid. He tells us he doesn't work for this company anymore but he'll try to reach out to someone to help. We don't hear from anyone. It's now August and every person we've talked to refers us to someone who doesn't answer their phone or who's mailbox is full. I requested a refund, asked for verification (which they gave) but I still have not gotten my money back. It is September! I've already reached out to another company during all of this and they've fixed my window. For much less I might add. This company is a scam and a joke. DO NOT USE THEM. read more

this company is super pushy and the things I wanted done re: facia boards rotten and cable wires shoved through the bird blinds. They conned my daughter into signing with a lender so $30,000 @ $336/mo. the issues were not dealt with and my bathroom fan fell out and the fan over stove was full of roofing materials. Now, a year later, we have LEAKS and a water restoration co came and low and behold, the leak spots are where they used the wrong nails. when I had filed a complaint on the facia boards and bird blind issues that these sales people said NO PROBLEM! I was told that they only do THE TOP OF THE ROOF! really?! not what I was told. They had the audacity to say the sales guys were from Idaho ? idgaf they are your employees! Now we have a damn mess with wet walls and BLACK MOLD! I'm so pissed. DO NOT LET THESE ASSHATS IN YOUR HOME!! read more

Apparently their trained staff can't read, otherwise they wouldn't knock on a door with a "No Soliciting" sign. Can't believe they would lie to my face, telling me they're not selling anything. Honestly, what a slimy sales tactic to be "out in the neighborhood", pretending you're not selling anything, on a holiday after a windstorm. read more

They use scare tactics to get what they want. To try and trick you for a far over priced roof then will proceed to not leave the premise after multiple no responses police almost called for forced removal. Do not do business with this company. Do not them in your home. Do not allow them on your property. Reporting on all sites they are attached with! read more

I paid $2,500 cash down payment to have my bathroom remodeled back in early March 2021 & they still will not return phone calls. POOR communication on their part, EXTREMELY poor customer support. I tried calling the manager of the Lacey store but the phone automatically bounces to a 800 number. They say the only thing they can do is to E-Mail a manager and have them call me, but that has only happened once. My next call is to request a refund of my deposit if they don't respond my Monday. At this point I DO NOT recommend DaBella at all. However, I hope of remaining optimistic is dwindling. My next rating will totally depend on how DaBella responds. If it is prompt, I get a scheduled date and the follow through, then yes, I would consider an updated rating. I am not holding my breath read more

My review is coming from the perspective of a Veteran, Daughter of a Veteran's Widow, and 20 year career in Project Management: 1. My mother ordered her walk-in tub June 30th. It was projected to get installed in August. It didn't get installed until October. Then they processed the payment a month early then they promised. 2. We didn't get any real updates or follow-ups until September; When "I" moved here to help my mother. She didn't even have a copy of the contract. I had to call their marketing to even get to the right office. When we called, it was crazy trying to get in touch with someone. A cluster and COMPLETELY UNACCEPTABLE! 3. I couldn't cancel because it was a custom order, and they blatantly told me they would drop it off on my lawn and I would still have to pay for it. Imagine if this was my elderly Mother by herself dealing with this? I bet she still wouldn't have the tub installed. I can take you on the whole adventure (there is more), but overall I feel like we got taken advantage of. The tub isn't something you order on Amazon, this tub is very expensive, and the service that was received did not measure up AT ALL. The ONLY person that got this together who went above and beyond was Brooklyn. My rating isn't because of her it's because I know the root of the problem lies within the company. If you choose to order, please follow up with them and if you have a problem cancel and find someone else. Nobody has time to spend that amount of money and get treated like this. Especially a Gulf War veteran's widow! If asked I will never recommend this company. The experience was enough to even file a complaint with JBLM for the treatment we received. read more