While other customers have had positive and satisfying experiences with this vendor - our personal…read moresaga has been much different. Our review is solely based on what we have personally and individually gone through in utilizing this sub-contractor. We needed custom cabinets for two basement bathrooms on a new home build. MJ Design was recommended to us by the folks that did our granite countertops. We set an appointment, and Jared came out to our home for an initial visit. We identified our needs and shortly thereafter we received an initial quote. Much to our surprise, the price was well above our expectations, yet we felt like Jared's initial "sales pitch of being a perfectionist" and considering customer support & communication with the client" two of his highest priorities - we swallowed the bitter money pill and paid approximately $9,000 for two, bathroom cabinets.- signing the verbose and somewhat occluded work order/authorization (here, like pretty much every other homeowner we trusted in good faith that we not only would be taken care of, but more importantly we would have a credible voice in the event something went astray). During our initial design visit we unequivocally expressed and explained to Jared what specific stain we wanted on the cabinetry to the smaller bathroom. Jared assured us that he could produce what we requested. At no point did he provide either a sample or even a photo of what "ebony" stain would look like as a final product. Our primary requests where to ensure that the expensive walnut grain would be clearly seen through the stain - Once again we put our faith in him as the expert he proffered to be. When the cabinets arrived for installation - it was immediately apparent that there was a problem. While the larger bathroom cabinetry was fine, the smaller bathroom cabinet was stained a dark, pitch black and not in any form what we originally agreed upon. That same day and before any installation occurred, we notified Jared of the problem, we stated our preference - that the problem cabinet was not to be installed, that it be taken back to his shop and fixed as to what we expected/needed. His immediate response was to have all the cabinets installed and we "could work things out later", so once again - with concern now growing, we allowed for the installers to do their job. What followed as one might identify as a "remedial effort at reaching an acceptable solution" instantaneously decomposed into overt events of "doubling down and falling back on what was requested per the work order/authorization" - now days after the installation had occurred Jared produced a definition of "ebony" a definition which was unknown to us when ordering - as a point of interest it was at this time that we found that the specific language found within his work order/authorization is crafted in such a unilateral manner that it leaves the customer without any significant legal recourse- should you elect to undergo a contract with this individual, it will be to your greatest benefit to read every single word in the fine print. This obvious a case of "Buyer Beware". Jared did come out to our house and see the problem for himself. At that time, he let us know that the outside panels of the cabinets would have to be made anew, and that he shouldered "part of the responsibility - during that specific conversation" (at no time did he identify or assign any additional expense for us). We were left with the expectation that the new cabinet panels would arrive shortly and be installed as per our original work order/contract. After his visit - we received an email for a change order and an additional $800.00 charge for the new cabinet panels. This is when we witnessed in fact what "perfectionism and customer support" truly mean in this venue. For two weeks we texted, called and emailed. In every single one of those communication platforms, we optimistically searched for a way to reach an acceptable solution (our intent has always been to help protect the brand name of those folks who take great pride in the quality of their trade). The few replies we received, unfortunately contained (once again) the same verbiage of "what was ordered" and the menace of possible additional costs that (according to the contract) he could, should he wish, bring forth. Just to further clarify, I am quoting his last email to us: "There is no use going back and forth, this will be my LAST email". How would you feel as a dissatisfied and frustrated customer? Home building is stressful enough without these gauntlets. How we wish that our experiences with MJ Design would have been different, the real irony is that they very well should have. M&B J Alpine, UT.

Jared came to my house and replaced two 21-year-old hinges on my kitchen cabinets that had worn out…read morefrom lots of use. He didn't charge me a cent. What great customer service. He also designed cabinets several years ago in my basement kitchen and did a great job!

What great people to do business with! We needed several things done to our granite and I kept…read moreputting it off. Finally I called and they came the next day and it was all done so well and handled so professionally. We highly recommend them! Do not hesitate to use them!

Had Ben and his brother refinish my floors a couple weeks ago. They did a wonderful job! They were…read moreso knowledgeable. Ben knew what kind of wood was in my house just by looking at it. There were spots in front of return vents that had been repaired with another kind of wood and looked horrible. They fixed all of it with the same the wood and looks original! Very trustworthy guys too! I went to work, while the work was done. I would definitely recommend these guys over anyone else!

Tyler was very conscientious with his work. He removed my granite and save the backsplash I loved…read more He is easy to contact and responds in a timely manner. He went above and beyond helping with issues that arose making it unable to install in one day. He was not in a rush. Made sure that everything is done to his high standards. I would HIGHLY recommend Tyler for any granite installment.

We have had a lot of people in and our of our home this year and BDA has been the best to work…read morewith. We did a home addition, which included a new kitchen, and have been really frustrated with some companies we've worked with. BDA has been a bright spot. They are always quick to respond and are very organized and on top of things. We always knew when they would be available and they always came on time. They were super helpful in helping us choose a stone and told us what to expect. Oh, and they were one of the cheapest bids we got. The big name places wanted to charge us thousands more for a less personal experience. The best part about them was their attention to detail. When we chose our slabs, they told us what to look for and showed us things we would have never considered on our own. They came the day after our kitchen cabinets were installed and said one cabinet was 1/4" off of what is should be on one corner. They encouraged us to get it straightened so the counter would be perfect, even though it was such a small imperfection. When we were planning the cuts they'd make for the counters, they made sure they knew what part of the slab we liked best for the island and showed us exactly where seams would be. When they made the seams, they lined up the pattern perfectly. They put so much into their work and helped us make decisions to get the perfect kitchen! They also somehow got our giant 10' Island piece up our split level stairs and around a tight corner without scratching a single thing in the house. I'm so grateful for BDA and will spread the word to anyone and everyone!

We were in a predicament and Aldo at BDA came through and saved the day…read more They did an AMAZING job. I can't even find the seams on the quartz counter tops.

100% recommend this place! Tim is very responsive in timely manner! I had a special rv…read moreprospect to do and he helped me every step of the way. From what stone I should use to polishing it and drilling sink hole. He also was involved it loading it up and educating me on the proper transport to keep it safe. I had an axing experience at distinctive marble!

What can I say? They refused to even consider helping us. The company was referred to us by the…read moregentleman who refinished our cabinets. However, the owner (Tim) was completely unreachable by phone or text to try and schedule and appointment. When we decided to try and catch him at his shop he finally texted us to tell us he was at home and that we should "find someone else" to do our countertops. The absolute refusal of our business and unprofessional attitude is ridiculous. If I could give a negative star rating I would. You're better off finding a company who is actually interested in doing business.

I've dealt with this design firm within the tightknit design community for several years. I've…read moreseen many instances of unethical decisions. Situations where, Nola Chase (the Owner) has mistreated her employees and made decisions to hide markups from clients. Bad place to do business!

I have worked with Chase Associates for over 3 decades in the areas of both commercial and…read moreresidential design and project management. I consider it to be the premier design firm in Salt Lake City. The quality, professionalism, honesty and integrity of Nola Chase and her team are beyond reproach. I personally have worked with Chase Associates on several large scale commercial projects - all of which were completed beautifully, on time and within budget. Anyone with experience in this industry knows that the unexpected will happen and at the most inopportune moment. My experience has been that Nola Chase and her team are never phased by these issues and always find a way to get it done. For example, I've seen her personally carry pillows up stairs of a commercial hospitality project late into Christmas Eve night, and resolve a complicated carpet dye issue by calling in additional experts at her expense (despite the dye issue being the fault of the mill - not Chase Associates). All of this was done to ensure the project was completed professionally and timely. Chase Associates may not always be the cheapest firm, but I truly believe they are the best.